Helium Customer Fields for Shopify

Helium Customer Fields

Customizable forms to register or approve new customers
Rating
4.6
Feedback
300
Reviews
Chart
#483
Shopify

All reviews

5 / 5 Share
Feb. 9, 2023

Exactly what we needed to set up our customer registration and approval process. When I had an issue, the Helium team was quick to reply via chat and solved the problem within the day. Thank you!

Store Using app Total reviews Average rating
Developer Reply

I'm happy to hear the account approval process is working well for you! πŸ˜„ Sorry for the issue you encountered, but I'm glad our Customer Success team was able to resolve it quickly for you.

4 / 5 Share
March 27, 2023

The app is fantastic. Very complete and has a system to assign processes and behaviors in a very easy way, without the need for programming and complicated configurations. In my previous review I complained that the PRO subscription only had 2 forms and it seemed to me an excessive price, but it is fair to modify my review, when the company listens to its users and makes improvements adapting to the needs of its public. Not all companies follow this policy and I congratulate the HELIUM team for expanding the number of forms. Thank you!

Store Using app Total reviews Average rating
OMBRA SHOP 2 months 2 2.5
Developer Reply

UPDATE: We've increased the form limit on the Pro plan to include up to 5 forms! We hope this helps you get more value out of the app. Cheers! -- I truly appreciate your candid feedback! We are a small team, and we aim for two things when considering our app's pricing: 1) provide as much value to merchants as possible and 2) charge enough to maintain the app and keep adding new features. Our Customer Success team will reach out to gather more information about your specific use case, and we appreciate your insight as we try to improve the app for everyone. πŸ’ͺ

5 / 5 Share
Dec. 27, 2022

Great and easy to use app! It solved our issue of Wholesale Registration on our Shopify store by allowing us to seamlessly collect the information that we need. When I needed to add internal links to our Wholesale Agreement, Katelyn walked me right through it! Great service!

Store Using app Total reviews Average rating
Hill Country Chocolate 4 days 10 4.9
Developer Reply

Thanks for the kind words, Hill Country! Your wholesale application form is looking fantastic πŸ‘

5 / 5 Share
Dec. 7, 2022

It solves a specific business need very well. The app has an excellent user-interface and user-experience design and is very easy to use. Top-tier support team. One of the best all around app experiences we've had!

Store Using app Total reviews Average rating
Shannon Martin Design - Wholesale About 1 month 1 5.0
Developer Reply

We love our wholesale shops ❀️ Thanks so much for the kind words-- you've made our day!

5 / 5 Share
Dec. 1, 2022

L'applicazione risponde egregiamente ai nostri requisiti. Inoltre c'Γ¨ stato un problema legato alla versione inglese del sito, problema risolto dagli sviluppatori di Helium. La consiglio!

Store Using app Total reviews Average rating
Baxter Quick Ship 27 days 2 5.0
Developer Reply

Grazie, grazie davvero per il tuo recensione!

5 / 5 Share
Nov. 21, 2022

This is a superb app. It does what it says on the tin, and does it well. The support is top touch and professional. Best of all, it is very developer-friendly and the documentation is good, which means excellent extensibility.

Store Using app Total reviews Average rating
T-H Marine Supplies About 1 month 8 4.9
Developer Reply

This is truly music to our ears! What a fantastic compliment to our product and engineering team. 😊

5 / 5 Share
Nov. 14, 2022

We use Helium form for a program registration. Helium will tag customers as "program x registrant", which will trigger to send welcome email with special discount, etc. It's been working beautifully so far! We were able to create all the fields we needed to collection information. Support team is knowledgable and awesome, too!

Store Using app Total reviews Average rating
Save The Duck USA 2 months 2 5.0
Developer Reply

Excellent use case, thanks for sharing!

5 / 5 Share
Oct. 27, 2022

We use this app to help our customers register or edit their account using a form we have created in Customer Fields. Our customers are able to opt out of paying VAT if they are eligible and can start purchasing immediately without having to contact us to change their account and refund the VAT retrospectively. We had a small problem with how to add the 'Edit Account' link to the account page and after reaching out for help it was done for us, what more can you ask for. Excellent app and great support. Thanks for your rapid response & help.

Store Using app Total reviews Average rating
Valentine Wigs About 2 years 21 5.0
Developer Reply

Amazing feedback! πŸŽ‰ Thanks for drawing attention to how Customer Fields helps you register and fulfill orders for B2B customers who are VAT-exempt/Tax-exempt. Cheers!

5 / 5 Share
Oct. 26, 2022

great app! fits our needs perfectly. there are a lot of settings that I'm sure would work for any setup you wish for, they have thought of everything. Customer service is impeccable! Fast, friendly and knowledgeable.

Store Using app Total reviews Average rating
Infinite Cables 17 minutes 4 5.0
Developer Reply

Wow, what a kind review! You're making us blush. 😊 There's always room for improvement, but it's nice to hear that our careful planning has made an impact on you and your store. Thanks! πŸŽ‰

5 / 5 Share
Oct. 20, 2022

The support team was so helpful and so easy to use! They also reply quickly then. Thank you very much!!

Store Using app Total reviews Average rating
orosy About 2 months 2 5.0
Developer Reply

We're always happy to help if and when you need a helping hand πŸ˜‡

5 / 5 Share
Oct. 17, 2022

Game changer! Customer Fields really help us level up our account creation process. The app works great but the customer service was even better. We use a lot of apps that offer little to no support, Josiah went way out of the way to help us get things switched over and running.

Store Using app Total reviews Average rating
C3-Shop 13 days 3 4.0
Developer Reply

Thanks for *carving* out some time to leave a review! πŸ‚

5 / 5 Share
Oct. 14, 2022

I use this app to segment my customers and it works great. Easy to use. Customer service was top notch when I had a special request needed some help. They went above and beyond xo

Store Using app Total reviews Average rating
Birth Supplies Canada Over 4 years 9 4.6
Developer Reply

Awesome! πŸŽ‰ Thanks so much for taking time to submit a review 😊

5 / 5 Share
Sept. 23, 2022

Love this app. This is the second store we have installed this on. Our main reason for using it is to capture some custom fields during registration. We work exclusively with nonprofits so we need to get their EIN# before allowing them to shop in our store.

Store Using app Total reviews Average rating
GiveNKind 3 months 4 4.3
Developer Reply

Thank you! Capturing EIN is a great use case. We're glad to hear that your work with NPOs is made easier by using Customer Fields! πŸ™Œ

5 / 5 Share
Sept. 21, 2022

Customer Service helped me tremendously, set up everything exactly as i needed and requested. Amazing app and functions to help your store increase sales! Very good service and app.

Store Using app Total reviews Average rating
Levona Scenting 5 months 2 5.0
Developer Reply

Glad we were able to help you get your form logic working correctly. Cheers!

5 / 5 Share
Aug. 11, 2022

Very helpful and useful app to keep track of customers. The customer support is also very kind and helpful.

Store Using app Total reviews Average rating
shopprey.com 10 months 1 5.0
Developer Reply

Thank you for your review! Glad to hear the app and team are helping your business. πŸ’ͺ

5 / 5 Share
June 17, 2022

Great support & great product when you are looking to extend beyond shopify's current registration forms. We use it for: Tax exempt checkboxes, submitted tax exempt forms, customers inviting other customers & I assume it can do much more!

Store Using app Total reviews Average rating
Fork Farms 10 months 8 5.0
Developer Reply

Excellent use cases πŸ‘ Thanks so much for taking the time to submit a review!

5 / 5 Share
June 9, 2022

We ran into a problem after updating our website and Customer Fields was very helpful and efficient with their assistance.

Store Using app Total reviews Average rating
All Pima Apparel Over 4 years 2 5.0
Developer Reply

Thanks for being a customer since 2017! Your wholesale registration form is looking great. πŸ˜„ Quick tip: You may want to consider adding a separate form for retail customers as well. On your current plan, you can add an additional registration form at no additional cost. We're standing by to help if needed πŸ‘

5 / 5 Share
June 1, 2022

I am using this app for my wholesale business and it works flawless. Easier form, attached files functionality, approval only accounts. Perfect!

Store Using app Total reviews Average rating
YMI JEANS WHOLESALE 14 days 3 5.0
Developer Reply

Yay, thanks so much! We love wholesalers ❀️

5 / 5 Share
May 11, 2022

The email validation field is the most important thing that no other app has. thank you, you saved our life and our business and the JUNK/SPAM and the loss of many email communication, you are the best!!!

Store Using app Total reviews Average rating
kadoonpro 14 days 20 4.8
Developer Reply

Email confirmation for the win! Thanks for the great feedback 😊

5 / 5 Share
May 9, 2022

Katelyn sovelluksen tuesta oli aivan mahtava! Saimme nopeaa ja asiantuntevaa apua sekΓ€ ratkaisun kaikkiin ongelmiin!:)

Store Using app Total reviews Average rating
nakunako.com 3 months 2 5.0
Developer Reply

Kiitos kauniista sanoistasi 😍

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