Helium Customer Fields
Customer Fields | Account Registration and B2B inquiry forms
Rating
4.9
feedback
374
chart
#416
All reviews
Rating Breakdown
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Oct. 24, 2019
I uses this app to help create a compulsory registration form for my luxury handbag rental service. I needed customers to upload photo ID and proof of address. Klye at Helium ( the developer ) was so fantastic and help me create the perfect form and even added features that I didn't know were possibly. Cant recommend enough in regards to support and help ! Thanks Helium !! Aleisha - NZ
Thanks so much for the review! It's been a pleasure working with you :)
Oct. 15, 2019
We are using this app since we launched. They have the most responsive and helpful customer service. 10/10 recommend
Thanks for leaving a review! We appreciate your business
Sept. 25, 2019
Highly recommend! We use this app to customize our registration form and securely store information for our wholesale buyers. It is extremely user friendly and the customer service is exceptional! Kyle went out of the way to research solutions for issues we never even told him about. Use it everyday and will continue to do so!
Thanks for the review! It's great to know that the app has become a valuable part of your online store. Our support team does their best to go above and beyond :)
Aug. 27, 2019
This app really helps us with verifying age. It makes it simple, saves us time, and helps us avoid legal issues. Plus customer service is awesome. They take the time to understand any issues we have. Thanks So Much From Cloud City Vapes
Thanks for the great feedback and specific use case of age verification! We're glad to see you're benefitting from the app and our support team. :)
Aug. 9, 2019
These guys are absolutely amazing. Highly recommended! We installed the app to customise our registration form and it is everything we needed and more! Great configuration and user-friendly admin area coming at a very reasonable price. The support Kyle provided was beyond our expectations too. He worked on integrating the registration form and making it consistent with our theme at no extra cost. He was very professional with friendly and supportive attitude from the beginning.
Thanks so much for the review and recommendation! We're quite proud to be a part of your store :)
Aug. 7, 2019
Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed Will you continue to charge after uninstalling?Automatic deduction does not send mail?Disappointed
All of the app's billing is handled by Shopify - so if you uninstall the app from your store the charges for the app will be automatically canceled. If you'd like us to reach out to Shopify's billing department on your behalf about a potential refund, please let us know! Update: The merchant's payment was refunded and they remained unresponsive to our support team's messages.
July 22, 2019
These guys are awesome. Needed a custom project that would allow retailers to register separately from general customers, with custom fields including FEINs and reseller certificates. Kyle turned the project around within 24 hours and 0 problems... twice! (we reinstalled a new theme after his first installation!). Top quality, highly recommended. Software runs smoothly too. 5/5
Thanks for the review! We're so glad to hear that our app and support has been able to meet your needs :)
June 26, 2019
I am currently using the app. Really intuitive configuration and amazing support. They helped me also with some not-basic coding explaining step by step the process needed! :)
June 20, 2019
Excellent customer service. These guys are always willing to help, no matter how small or complex the question. Highly recommend this app!
June 14, 2019
Kyle was incredibly supportive and quick to help us out with any and all questions we had. Cannot recommend it high enough because of the customer support. Thanks!
June 10, 2019
Very helpful support, they install code for you. The support are more skilled than a basic support staff you might find at a large scale operation. They are solution based and don't have generic structured responses/thinking
May 31, 2019
The application is intuitive, well designed and support is great and relevant. These people and the whole Shopify community can make a real difference especially for young start-up businesses that require special care.
May 14, 2019
Every single concern or fix is handled at lightning speed and to perfection. Kyle is SO attentive and quick with his responses and the work. Thank you! This form has already saved our company so much time on data entry!
April 27, 2019
Great app for our wholesale store, with lots of support for custom changes to suit our needs. It also integrates with theme style perfectly. Recommend it.
April 19, 2019
Easy to use, great customer service, Kyle noticed the weird thing about my template and helped me fix it, very cool. Will recommend if you need custom fields in Shopify!
April 1, 2019
We installed this app as a way of getting customers who purchase our products through retailers into Shopify Customers along with those who purchase through our website for the purpose of centralising warranty info. Kyle has been amazing and helped us customise it to our needs. Highly recommended!
March 31, 2019
Amazing customer service!!! So much help and support setting everything up! I would recommend for sure!
March 27, 2019
100% recommend this app! It works perfectly for us, and the assistance we've had installing - and having custom code edits made - have been amazing. Super quick responses and always very helpful.
March 26, 2019
We're so thrilled with our service with Customer Fields. They added the code to our site! They answer our questions quickly.
March 16, 2019
This app allowed us to create a custom drop down menu on our sign up form and customer profile page. Easy to use, easy to configure.