Helium Customer Fields for Shopify

Helium Customer Fields

Customizable forms to register or approve new customers
Rating
4.5
Feedback
350
Reviews
Chart
#462
Shopify

All reviews

5 / 5 Share
May 8, 2024

App works exactly as you would imagine. It is also useful for tweaking some of the customer data points Shopify does not give and we need to have from our customers. I would like to give a special shout out to Brett as he was very helpful showing a lot of professionalism.

Store Using app Total reviews Average rating
Antum Over 2 years 4 5.0
Developer Reply

๐Ÿ‘๐Ÿผ we LOVE shout outs! We're so happy and proud to have Brett on our team guiding merchants to solutions. Thank you so much for taking the time to tell us that he's doing a great job, and thank you for letting us be a part of your Shopify journey ๐ŸŽ’

5 / 5 Share
May 1, 2024

Built out very well, giving lots of needed functions. Great support team, very knowledgable. Very customizble, and easy to view data either from their app or directly in Shopify.

Store Using app Total reviews Average rating
surf.soccerpost About 1 year 2 4.5
Developer Reply

Thank you so much for taking the time to leave this review! We're so glad that our support team was able to provide you with the information and help you needed. Thank you again for letting us be a part of your Shopify journey ๐Ÿ™‚

5 / 5 Share
April 17, 2024

Easy to set up, quick support, and is PERFECT for what we needed to accomplish. Thanks!

Store Using app Total reviews Average rating
Pravada Beauty Labs 15 days 4 5.0
Developer Reply

๐Ÿคฉ Thank you so much for this kind review. It's always a joy to hear that Customer Fields is providing the perfect solution for a unique need. Thank you for letting us be a part of your Shopify journey ๐ŸŽ’

5 / 5 Share
March 13, 2024

Helium is a powerful and easy-to-use app. The integration with Shopify Flow is amazing and gives the app a whole new level. Support is helpful and helped me with a tricky flow that I was setting up.

Store Using app Total reviews Average rating
Puhdistamo - Yrityksille 6 months 1 5.0
Developer Reply

Thank you for taking the time to leave this review ๐Ÿ‡ซ๐Ÿ‡ฎ We're very happy to hear that our support team was able to guide you to a solution using Shopify Flow. Please reach out to us with any further concerns or suggestions ๐Ÿ˜Ž

5 / 5 Share
March 8, 2024

Helium has some of the best customer service I have ever experienced for Shopify apps. They are responsive via chat and email and actually read your message to provide relevent and specific guidance, often solving the problem. This is so refreshing! Definitely recommend!

Store Using app Total reviews Average rating
Mustang Motorcycle Seats 7 months 2 5.0
Developer Reply

"Refreshing" customer service ๐Ÿ’ช๐Ÿผ love that! Thank you for taking the time to leave this review and we hope you're ready for riding weather ๐Ÿ๏ธ

5 / 5 Share
Feb. 20, 2024

We have been using Helium CF for quite sometime to manage our register/account section with great success. However, where this company really shines is it's customer service. Clear concise communication, with generous help and lightning fast turn around times. Truly above and beyond compared to most other "support" experiences I have had. These are your guys. Period.

Store Using app Total reviews Average rating
Sphero Over 2 years 3 5.0
Developer Reply

Thank you so much for taking the time to leave this review and for for trusting us with your registration for so long ๐Ÿ˜Š It's not easy to keep support in house and based in the US, but we believe it's the best way. Thank you for this feedback. We're always here when you need us ๐Ÿ’ช๐Ÿผ

5 / 5 Share
Feb. 1, 2024

Store Using app Total reviews Average rating
Hygge Design House About 1 month 1 5.0
Developer Reply

Thank you so much for taking the time to rate Customer Fields! Hope you're enjoying the winter up North ๐Ÿ‡จ๐Ÿ‡ฆ

5 / 5 Share
Jan. 29, 2024

App works as expected, the support team quickly respond to and resolve any support requests.

Store Using app Total reviews Average rating
Wholesale (AUS) Over 1 year 1 5.0
Developer Reply

We're so excited that you're enjoying the reliability and support we provide with Customer Fields! Thank you for taking the time to leave this review and thank you for allowing us to be a key part of your Shopify journey ๐Ÿ˜Ž

5 / 5 Share
Jan. 24, 2024

Brett was very helpful and went above and beyond to assist me. It was also done quite quickly(a day) in alignment with my website launch. Thanks, I have no complaints!

Store Using app Total reviews Average rating
United F.C 12 days 2 5.0
Developer Reply

It's great to hear that Brett was able to get your form up and running in such a short amount of time! We're excited that you are able to use Customer Fields to bring your community together through football! โšฝ๏ธ

5 / 5 Share
Jan. 19, 2024

We have used Custom Fields now for several years as part of our reseller signup and approval process. From day one, the app has worked flawlessly and done exactly what we have needed it to do. Customer support has always been fantastic as well; they are responsive, friendly, and truly go out of the way to help wherever they can. We are a big fan!

Store Using app Total reviews Average rating
FiGPiN Pro Almost 3 years 1 5.0
Developer Reply

Thank you so much for this review! Hearing from a long-term customer encourages us to keep making Customer Fields even better ๐Ÿ’ช๐Ÿผ Thanks again for taking the time to share your experience - we truly appreciate being a part of your Shopify journey. Hope you're enjoying the PNW winter as much as we do โ˜”๏ธ

5 / 5 Share
Jan. 3, 2024

We're using Helium on our B2B-only website where customers need to tell us about their business and get verified before they can order from us. Happy with it. Both the app (user interface, customization possibilities) and the team (support, frequent app updates) are great!

Store Using app Total reviews Average rating
Magpie Wholesale 11 months 2 5.0
Developer Reply

Thank you so much for leaving this amazing review ๐Ÿคฉ We're incredibly proud of the work we put into Customer Fields day in and day out, and we're excited to be a part of your Shopify journey!

5 / 5 Share
Dec. 27, 2023

Love Helium Customer Fields! Customer service is always there to help me out if I ever need it and are always quick to reply.

Store Using app Total reviews Average rating
Sutra Vape Over 1 year 2 5.0
Developer Reply

Thank you for this review! We are constantly striving to give 5โญ๏ธ support and we're happy to hear that it's paying off. You know where to find us ๐Ÿ˜Ž

5 / 5 Share
Dec. 19, 2023

It does exactly what it says it should and I have encountered no issues. Minor tweaks were solved very quickly by Brett. The options you have available are excellent. We use this app as Shopify have a bug where it would sign up the user automatically without sending a confirmation link for activation. This app solved this shopify bug in seconds! Well recommended.

Store Using app Total reviews Average rating
Vinyl Kitchen About 1 month 11 5.0
Developer Reply

Thank you so much for this fantastic review! We're glad to hear that Brett was able to fix those minor tweaks so quickly ๐Ÿ’ช๐Ÿผ Please don't hesitate to reach out if you have any other problems or have ideas for new features - working closely with merchants like yourself helps drive our development ๐Ÿ˜Ž Thanks again for taking the time to share your experience!

5 / 5 Share
Nov. 16, 2023

Der Support hat mir Nett und Schnell geholfen mein Problem zu Lรถsen. Das Problem wurde zu 100% vom Support behoben, nachdem er Zugang zu meinem Shop erhalten hat. :)

Store Using app Total reviews Average rating
ROSIE ROSE 7 months 3 5.0
Developer Reply

Wir freuen uns sehr zu hรถren, dass unser Support-Team Ihnen helfen konnte! ๐Ÿ˜ŽVielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung abzugeben! Wir hoffen, dass Sie uns in Zukunft mit allen Bedenken kontaktieren ๐Ÿ˜Š

5 / 5 Share
Nov. 15, 2023

Had reason to call upon the support team and they were extremely quick in responding and the advice sorted my problem easily. Would certainly recommend

Store Using app Total reviews Average rating
Wow Grooming Over 4 years 3 5.0
Developer Reply

Thank you for leaving this review! We're thrilled to hear that our Customer Success team was able to quickly steer you in the right direction ๐Ÿ˜Ž If you ever have any more questions or need assistance in the future, don't hesitate to reach out!

5 / 5 Share
Nov. 6, 2023

Store Using app Total reviews Average rating
Maje UAE pre-prod 4 minutes 1 5.0
Developer Reply

Thank you for taking the time to leave this review! We're excited to be a part of your Shopify adventure ๐ŸŽ’

5 / 5 Share
Nov. 3, 2023

Brett responded within minutes of submitting a support request. He quickly understood the issue, completed some initial investigation and had the issue resolved promptly. I would highly recommend this app and support is awesome!

Store Using app Total reviews Average rating
Pop's Drapery Rod Shop LLC Over 2 years 5 4.8
Developer Reply

Thank you for taking the time to leave this review! We are super happy to hear that the incomparable Brett was able to do what he does best ๐Ÿ’ช๐Ÿผ We work hard to provide solutions, answers, and documentation for our app, and it's nice to hear that we're adding value and being helpful ๐Ÿ˜Ž Don't hesitate to reach out with any further needs or questions.

5 / 5 Share
Nov. 2, 2023

This App rocks! When you use it, you'll soon realize how great this app is! The installation is simple with great documentation. The functions are well thought out. The form builder packs with all the features. One of the best features is the conditional rule, with it we have designed our registration as we envisioned. Hey, there is more, the support team is the best. They really know their product! I can wholeheartedly recommend this app!

Store Using app Total reviews Average rating
EXP Tech 1 day 3 5.0
Developer Reply

Thank you for this thorough review ๐Ÿ’ช๐Ÿผ We're always glad to hear that our ceaseless dedication to our app is paying off and making life better for our merchants! Thank you for trusting us and we look forward to serving you ๐Ÿ˜Š

5 / 5 Share
Oct. 30, 2023

The Helium app has been a game changer for our business that sells to consumers as well as a trade audience. I love the convenience of the templated invite emails and ability to quickly get into a customer account and update if needed, or provide concierge service to our top customers and set them up on our end, just requiring them to create a password. The tags are where it's at. Such capabilities. We are really happy with this app as it has allowed us to simplify our pricing on our website for our different customer types which is saving us tons of time!

Store Using app Total reviews Average rating
Abnormals Anonymous 11 months 1 5.0
Developer Reply

Thank you so much for leaving this review! Providing concierge service to top clients is such a great use case for the robust customer editing and tagging Customer Fields possesses. I'm pretty sure Helium's bathroom needs a "Come Fly With Me" on Grasscloth treatment ๐Ÿคฉ I'll see if I can convince the boss.

5 / 5 Share
Oct. 27, 2023

For the last three months, the Helium Team has been like a support superhero squad. Always there, always listening, and always ready to lend a hand. It's been a fantastic experience, and I can't thank them enough for their stellar support. They're like your favorite song on repeat โ€“ always there to brighten your day!

Store Using app Total reviews Average rating
Social Box 4 months 6 4.3
Developer Reply

We're officially changing "Customer Success" to "Support Superhero Squad" ๐Ÿฆธโ€โ™‚๏ธ Thank you for leaving this review, and we're so happy to hear that our newly-dubbed "Support Superhero Squad" could be of such impeccable service to you ๐Ÿ˜Ž

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