Helium Customer Fields
All reviews
App works exactly as you would imagine. It is also useful for tweaking some of the customer data points Shopify does not give and we need to have from our customers. I would like to give a special shout out to Brett as he was very helpful showing a lot of professionalism.
๐๐ผ we LOVE shout outs! We're so happy and proud to have Brett on our team guiding merchants to solutions. Thank you so much for taking the time to tell us that he's doing a great job, and thank you for letting us be a part of your Shopify journey ๐
Built out very well, giving lots of needed functions. Great support team, very knowledgable. Very customizble, and easy to view data either from their app or directly in Shopify.
Thank you so much for taking the time to leave this review! We're so glad that our support team was able to provide you with the information and help you needed. Thank you again for letting us be a part of your Shopify journey ๐
Easy to set up, quick support, and is PERFECT for what we needed to accomplish. Thanks!
๐คฉ Thank you so much for this kind review. It's always a joy to hear that Customer Fields is providing the perfect solution for a unique need. Thank you for letting us be a part of your Shopify journey ๐
Helium is a powerful and easy-to-use app. The integration with Shopify Flow is amazing and gives the app a whole new level. Support is helpful and helped me with a tricky flow that I was setting up.
Thank you for taking the time to leave this review ๐ซ๐ฎ We're very happy to hear that our support team was able to guide you to a solution using Shopify Flow. Please reach out to us with any further concerns or suggestions ๐
Helium has some of the best customer service I have ever experienced for Shopify apps. They are responsive via chat and email and actually read your message to provide relevent and specific guidance, often solving the problem. This is so refreshing! Definitely recommend!
"Refreshing" customer service ๐ช๐ผ love that! Thank you for taking the time to leave this review and we hope you're ready for riding weather ๐๏ธ
We have been using Helium CF for quite sometime to manage our register/account section with great success. However, where this company really shines is it's customer service. Clear concise communication, with generous help and lightning fast turn around times. Truly above and beyond compared to most other "support" experiences I have had. These are your guys. Period.
Thank you so much for taking the time to leave this review and for for trusting us with your registration for so long ๐ It's not easy to keep support in house and based in the US, but we believe it's the best way. Thank you for this feedback. We're always here when you need us ๐ช๐ผ
Thank you so much for taking the time to rate Customer Fields! Hope you're enjoying the winter up North ๐จ๐ฆ
App works as expected, the support team quickly respond to and resolve any support requests.
We're so excited that you're enjoying the reliability and support we provide with Customer Fields! Thank you for taking the time to leave this review and thank you for allowing us to be a key part of your Shopify journey ๐
Brett was very helpful and went above and beyond to assist me. It was also done quite quickly(a day) in alignment with my website launch. Thanks, I have no complaints!
It's great to hear that Brett was able to get your form up and running in such a short amount of time! We're excited that you are able to use Customer Fields to bring your community together through football! โฝ๏ธ
We have used Custom Fields now for several years as part of our reseller signup and approval process. From day one, the app has worked flawlessly and done exactly what we have needed it to do. Customer support has always been fantastic as well; they are responsive, friendly, and truly go out of the way to help wherever they can. We are a big fan!
Thank you so much for this review! Hearing from a long-term customer encourages us to keep making Customer Fields even better ๐ช๐ผ Thanks again for taking the time to share your experience - we truly appreciate being a part of your Shopify journey. Hope you're enjoying the PNW winter as much as we do โ๏ธ
We're using Helium on our B2B-only website where customers need to tell us about their business and get verified before they can order from us. Happy with it. Both the app (user interface, customization possibilities) and the team (support, frequent app updates) are great!
Thank you so much for leaving this amazing review ๐คฉ We're incredibly proud of the work we put into Customer Fields day in and day out, and we're excited to be a part of your Shopify journey!
Love Helium Customer Fields! Customer service is always there to help me out if I ever need it and are always quick to reply.
Thank you for this review! We are constantly striving to give 5โญ๏ธ support and we're happy to hear that it's paying off. You know where to find us ๐
It does exactly what it says it should and I have encountered no issues. Minor tweaks were solved very quickly by Brett. The options you have available are excellent. We use this app as Shopify have a bug where it would sign up the user automatically without sending a confirmation link for activation. This app solved this shopify bug in seconds! Well recommended.
Thank you so much for this fantastic review! We're glad to hear that Brett was able to fix those minor tweaks so quickly ๐ช๐ผ Please don't hesitate to reach out if you have any other problems or have ideas for new features - working closely with merchants like yourself helps drive our development ๐ Thanks again for taking the time to share your experience!
Der Support hat mir Nett und Schnell geholfen mein Problem zu Lรถsen. Das Problem wurde zu 100% vom Support behoben, nachdem er Zugang zu meinem Shop erhalten hat. :)
Wir freuen uns sehr zu hรถren, dass unser Support-Team Ihnen helfen konnte! ๐Vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung abzugeben! Wir hoffen, dass Sie uns in Zukunft mit allen Bedenken kontaktieren ๐
Had reason to call upon the support team and they were extremely quick in responding and the advice sorted my problem easily. Would certainly recommend
Thank you for leaving this review! We're thrilled to hear that our Customer Success team was able to quickly steer you in the right direction ๐ If you ever have any more questions or need assistance in the future, don't hesitate to reach out!
Thank you for taking the time to leave this review! We're excited to be a part of your Shopify adventure ๐
Brett responded within minutes of submitting a support request. He quickly understood the issue, completed some initial investigation and had the issue resolved promptly. I would highly recommend this app and support is awesome!
Thank you for taking the time to leave this review! We are super happy to hear that the incomparable Brett was able to do what he does best ๐ช๐ผ We work hard to provide solutions, answers, and documentation for our app, and it's nice to hear that we're adding value and being helpful ๐ Don't hesitate to reach out with any further needs or questions.
This App rocks! When you use it, you'll soon realize how great this app is! The installation is simple with great documentation. The functions are well thought out. The form builder packs with all the features. One of the best features is the conditional rule, with it we have designed our registration as we envisioned. Hey, there is more, the support team is the best. They really know their product! I can wholeheartedly recommend this app!
Thank you for this thorough review ๐ช๐ผ We're always glad to hear that our ceaseless dedication to our app is paying off and making life better for our merchants! Thank you for trusting us and we look forward to serving you ๐
The Helium app has been a game changer for our business that sells to consumers as well as a trade audience. I love the convenience of the templated invite emails and ability to quickly get into a customer account and update if needed, or provide concierge service to our top customers and set them up on our end, just requiring them to create a password. The tags are where it's at. Such capabilities. We are really happy with this app as it has allowed us to simplify our pricing on our website for our different customer types which is saving us tons of time!
Thank you so much for leaving this review! Providing concierge service to top clients is such a great use case for the robust customer editing and tagging Customer Fields possesses. I'm pretty sure Helium's bathroom needs a "Come Fly With Me" on Grasscloth treatment ๐คฉ I'll see if I can convince the boss.
For the last three months, the Helium Team has been like a support superhero squad. Always there, always listening, and always ready to lend a hand. It's been a fantastic experience, and I can't thank them enough for their stellar support. They're like your favorite song on repeat โ always there to brighten your day!
We're officially changing "Customer Success" to "Support Superhero Squad" ๐ฆธโโ๏ธ Thank you for leaving this review, and we're so happy to hear that our newly-dubbed "Support Superhero Squad" could be of such impeccable service to you ๐
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