Helium Customer Fields
Customer Fields | Account Registration and B2B inquiry forms
Rating
4.9
feedback
374
chart
#416
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Jan. 26, 2021
Customer Fields allows our site to be invite/member only and is key to our web operations. The functionality is great. We have had a few issues but Katelyn has been FANTASTIC. We have only great things to say about Customer Fields.
This is incredible feedback and so kind of you! Thanks for bringing those issues to our attention so we can address them promptly. ❤️
Jan. 11, 2021
Amazing customer service! Katelyn was so patient with all my questions and always found a solution to tailor the app to my needs.
Thank you! We work hard to ensure the quality of our customer service matches the quality of our products. :) This is also a great shoutout for Katelyn, our newest team member! She's still pretty new here at Helium, and she is doing a fantastic job! 🎉 (Not written by Katelyn, we promise 😊)
Jan. 8, 2021
Customer support is excellent. Very quick to respond when we needed assistance with setting up the form to our needs. This is the only app that actually groups all of your submissions in one place that way they don't get lost.
Thank you for the excellent feedback!
Dec. 7, 2020
Customer support was very effective and solved my problem! So, I recommend this app for funcionality and for support.
Excellent! Thank you so much for sharing. 😄
Nov. 4, 2020
Unbeatable customer support! Every query/issue I have had has been solved by their team, extremely happy!
Aww, thanks for the kudos! We're happy if you're happy 😊
Oct. 26, 2020
O aplicativo é ótimo e serviu exatamente para o que eu precisava. Além disso o suporte deles é muito bom. Estou super satisfeito até o momento.
Muito obrigado pelo seu feedback! Agradecemos sinceramente o seu negócio 🤗 (Helium is a US-based company, but we are happy to support merchants around the world. Our staff relies on translation tools when needed.)
Sept. 29, 2020
Customer Fields is an easy and intuitive way to enhance your customer login form and centralize customer data in one spot. If you have an idea that you can't figure out, their documentation is excellent, and if that doesn't solve it, their support is amazing.
Thanks for the amazing feedback! 🎉 We've been working hard to add new help docs & developer docs... so glad to hear that's been helpful. 😁
Dec. 21, 2020
DEC 2020 Update: This app worked like a champ for us. Completely reliably, helped us to process a huge number of complex registrations for an in-school shopping program that we ran. One of my top-5 apps on the Shopify platform. <<<<<<<< I hope to write a more detailed review when I'm not in the thick of this project, but this app is too good for me to not say something now. As a Shopify DEVELOPER, this is one of the best Shopify apps I've ever used. It works incredibly well, has insane flexibility, great APIs, fantastic documentation, and an incredibly responsive and helpful support team. If it weren't for this app, it would have been an arduous process to build the massively complicated intake form that we need for this shop. The Customer Fields app took away so much headache and allowed me to just build and code what I needed — no fuss. I recommend this app without reservation, and greatly look forward to using it again on future projects should the need arise.
More detailed review? I think you've said it all! This is music to our ears. 😄 In the process of creating a great app for merchants, we also wanted to build a tool for developers that was both flexible and powerful. Thank you for affirming both what we've accomplished as well as what we're continuing to work for. Cheers!
Sept. 8, 2020
This app is excellent. I was blown away by the amazing customer service and how good the product is. It is great for building product recommendation quizzes and for simultaneously capturing valuable user info.
We're glad you're enjoying the new features! Thanks for the fabulous review. 😊
Aug. 19, 2020
The best part about this app- which functions beautifully and is quite powerful - is the support behind it. There are tons of apps out there, but when you have a team of experts that focus on quality, functionality is something you never have to worry about! Thank you Helium Dev!!
Incredible feedback! This makes our team very happy... thank you so much! 😄
July 8, 2020
Great professionalism and team at our disposal for any questions and help. Really in love with this app and the branding which is well integrated to our theme. Perfect. Thanks for all.
So glad to hear this amazing report! Thanks for the incredible review 😄
June 12, 2020
We have been using this app for a long time and the Helium team (especially Kyle) have been very quick to answer any questions and try and help (even if it was not relating to the app). The app works well for us and we would highly recommend Helium for their support too!
Thank you for taking the time to leave a review! We appreciate it. 😊
June 4, 2020
GREAT APP AND SUPPORT! I really needed an app that would let me add some custom fields when an account is created and this was the perfect solution! Those extra/custom fields can then be pulled into my CRM with the use of webhooks and Zapier. Naturally, I had some questions along the way and every time I reached out for support I got a swift and helpful response!
Thank you for the outstanding review! 😄
June 3, 2020
The best app for the client page! Support is always ready to help you! I faced a number of problems with the optimization of my store - the support team decided this in a day
Thank you so much for the positive review! 🎉
Sept. 19, 2020
Our experience with both Kyle and Katelyn have been consistently extraordinary. They both have shown to take great care and pride in solving anything, from developer to user interface issues. The response is almost immediate and in many cases they will offer temporary solutions before a permanent solution is obtained as well as really thinking through an issue and create a multitude of ways and workarounds to achieve what is needed. I am so glad that these extended fields are NOT part of Shopify as I know that there is no way we would have been able to have some of our issues taken care at the level that they have. Helium in my opinion in customer service, knowledge, attentiveness and creativity IS the Gold Standard that ALL companies should strive to be. They feel more like really smart caring friends then just a paid service. Thank you guys, Dorian
Updated 9/21/2020: "Smart, caring friends" is the best compliment we have ever received as Shopify app developers. "Care" is one of our core values at Helium. That is why work so hard to problem solve particular issues for merchants who use our apps. In this digital space, transactions and relationships too often feel fast and cheap. At Helium, we constantly remind ourselves of the humans behind the screen who use our products in order to go deeper and deliver more value. Dorian-- thank you for taking the time to put into words the impact this has had on you and your business. We might just have to frame this review and hang it up in our office! 😊 PS: To clear up any potential confusion, the extended field functionality, although not native to/supported by Shopify, has been integrated with Shopify's metafields so it is technically "part of Shopify" but we know what you meant. 😄
May 12, 2020
Regardless of how good the app is and how useful it is to acquire customers, the developers of the app made sure they help me with work that is not part of their job to insure I have a good experience, recommend it for the excellent support!
Thanks, Aumet! We do have some amazing and extremely helpful developers on the Helium team. 😄
May 4, 2020
This app was exactly what I was looking for. The customer support was prompt, responsive, and helpful, and they were able to take care of what I needed to be done. Highly recommended!
Hooray! We are so glad Customer Fields solved your problem. 😄
April 22, 2020
Customer Fields is great for asking your customers additional information when they create an account. This is so important for our wholesale accounts, but it could do wonders for truly understanding your target audience. When I had an issue getting a certain field to behave properly, Kyle from their support team not only fixed the issue fast, but also gave me a tip about creating a thank you page for our account creators. I would definitely recommend this app if you need to create custom fields for forms on your website. :)
Thank you for the excellent recommendation! :)
April 13, 2020
This app is very useful in gathering important information from our customers. Very helpful support!
Thanks for the review! We're glad our support team was able to help you out. :)
April 3, 2020
We are using this app in our B2B Shop for the registration process. Very easy to create and to set up different forms. Most important for us is the feature that allows you to require various file uploads from registrant in different formats. Very fast and reliable support.
Glad those file upload fields are working well for you. Thanks for the excellent feedback!