Dear‑Lover Dropshipping
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Dear-Lover Dropshipping layout and functions of the application are clear and simple, making it very convenient to manage the store! Efficient shipment and excellent customer service, highly recommended!
Hi Stylla, Thank you so much for your kind words! We're thrilled to hear that you find the Dear-Lover Dropshipping app easy to use and convenient for managing your store. It’s great to know our efficient shipping and customer service are meeting your expectations. Your recommendation means a lot to us, and we’re always here to support your business success! Warmly, The Dear-Lover Dropshipping Customer Care Team
I was told to leave a 5-star review and left a 4-star because the customer service representative seemed nice even though I wasn't quite familiar with the store. NO REWARD WAS GIVEN as promised ( this was 6 months ago. Should have bought something before putting them on site). However, after receiving a return photo from my customer, I felt so embarrassed that this was the quality of products I had been selling to my customers (I thank God that most of my customers didn't buy from this supplier). There were no defects, however, the product looked very old, giving a thrift store feel. I honestly would have returned the product myself if I were the customer. Right now, I have offered my customer a Free product just to make up for this embarrassment. The return process was awful as there's no way to return unless you ask for permission. They have a 3-day return policy which is NOT posted on the website, I had to google it. Plus they took 5 days to respond, only to tell me that I do not qualify for a return or a refund because there was no defect. Didn't take into consideration how CHEAP their product was. If quality is most important for your business, I'll suggest that you BE AWARE of this cheap site. Most of these good reviews are not real, they ask people to write them for a reward. BE CAREFUL this may hurt your business. They have A LOT IMPROVEMENTS TO DO.
Hi Modish X Co. (Miss Modish Boutique) Thank you for sharing your experience with us. We apologize for any inconvenience caused by the product quality and return process. Ensuring that your customers receive high-quality products and that you have a smooth shopping experience is our top priority, and we regret that we did not meet your expectations this time. For the return process, you can click https://ds.dear-lover.com/h-dropship-helpCenter.html#42423_42429_ to learn about our return and exchange policy. If you encounter any difficulties, please contact us at [email protected] and we will do our best to help you resolve the issue in a timely manner. We also take customer feedback and reviews very seriously. We strive to be transparent and do not engage in any review manipulation. If you have any concerns about our review system, we are happy to address them directly. Your honest feedback is very valuable to us as we continue to improve our products and services. Due to the delay in the ticket caused by the system failure, our response efficiency was not up to the expected standard, which is entirely our responsibility for improvement. Your feedback is always our top priority and we apologize for the negative impact on your experience. Please let us know how we can resolve this issue for you. We appreciate your time and patience and sincerely hope to improve your experience working with us in the future. Sincerely, The Dear-Lover Dropshipping Customer Care Team
The Dear Lover platform provides high-quality goods for my store, and I believe we will be stable partners.
Hi LOVESOFT, Thank you so much for your kind words! It’s always rewarding to hear that our platform is making a difference for you. Your feedback drives our continuous improvement, and we’re committed to providing the best possible service. Please don’t hesitate to reach out if there’s anything more we can do—we’re excited to keep supporting your business. Sincerely, The Dear-Lover Customer Care Team
We have had consistently positive experiences with the app. While there may be some functionality improvements that could enhance the daily order management experience, the outstanding and service-oriented customer support team more than makes up for any minor deficiencies. We are confident that the app will continue to evolve and improve, and we recommend it with confidence.
It's nice to be completely confident in the workmanship and quality of these products! We are so blessed to have Dear Lover! Their customer service is great!!
Hi Boho Butterfly LLC, Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of our products and the support you've received from our team. Your confidence means the world to us! We feel equally lucky to have amazing customers like you. 💖 If there's ever anything you need, we're always here to help! Warm regards, Dear-Lover Dropshipping Customer Service Team
FYI: I have installed this app but haven't used it yet. I recently received an email from the app, and I am sharing the content of that email for everyone to see. I strongly believe that reviews should be honest and not influenced by monetary incentives. As a Shopify merchant, it is crucial for me to rely on reviews to make informed decisions about which apps to download and do business with. In my opinion, it is unethical for this company to solicit positive reviews from users who haven't even tried their app and to entice them with a $10 coupon. However, ultimately, it's up to you to judge whether this app is suitable for your shop. Personally, I have decided not to engage with this app. Here is the copied and pasted email I received from this company: Hello, This is Jenny from Dear-Lover. Thanks for installing our "Dear‑Lover Dropshipping" APP on your store. Could you please do a favor to leave a positive review? Through this link : https://apps.shopify.com/dear-lover-dropshipping-1 . After you do it, you can screenshot the review and send us, it needs to show out "Your Reviews" in it, then we will send you a $10 off coupon for thanking. Would be appreciated for your kind help. Waiting for your reply. Best Regards, Jenny. Sales Manager of Quanzhou Shiying Clothes Co., Ltd Address: No.98 Citong Road,Quanxiu Street,Fengze,Quanzhou City,Fujian Province,P.R.China Postal code: 362000 Whatsapp/Phone: +86 18005958906 E-mail: [email protected] E-mail: [email protected] Website: www.dear-lover.com
Thanks for your comment, and I'm sorry if our action made you feel uncomfortable in any way, but you may have misunderstood. First of all, leaving a review is not mandatory. Secondly, as a new APP, reviews will help it grow. Coupons are just to thank those customers who have placed orders and are willing to leave reviews. Coupons can only be used when placing an order. Everything is real, not fake. Finally, because you have registered on the website, you are in the customer list, as a potential customer, we have also sent you an email, but we never force you to do it or place order with us, all up to you.
Jenny is easy to work with. Products are good quality.
Hi Lala’s Closet, Thank you so much for your kind words! We're thrilled to hear that Jenny provided such a great experience and that you’re loving our products. Our team is always dedicated to offering the best support possible, and it means a lot to know we’ve made a positive impact. We'll be sure to pass your appreciation along to Jenny! Thanks again for choosing Dear-Lover Dropshipping — we're always here if you need anything. All the best, Dear-Lover Dropshipping Customer Support Team
I researched several companies for my drop shipping business, I contacted Dear-lover & was connected to Crystal who has been awesome From the first moment I had contact with her. She has been a great source of information and has always get back to me in a timely manner. I ordered samples of Some of the products that I was interested in selling, and I am extremely happy with the quality of the products. Thank You Crystal for all your help & professionalism
Hi Lambur, Thank you so much for sharing your experience! We’re thrilled to hear that Crystal has been such a helpful and professional support from the very beginning. It’s wonderful to know that you’re happy with the quality of the samples you received. Your satisfaction is our top priority! We’ll be sure to pass along your kind words to Crystal. Thanks again for choosing Dear-Lover Dropshipping — we look forward to supporting your business every step of the way. Best regards, The Dear-Lover Dropshipping Team
I’ve had great success with Dear-Lover.
Hi TiffanyAtoya, Thank you so much for your kind review and recommendation! It’s always a pleasure to hear that our products are helping your business thrive. We’re honored to be part of your dropshipping journey and will continue to do our best to support your success. Don’t hesitate to reach out if you ever need anything! Warmly, The Dear-Lover Dropshipping Customer Care Team
Crystal is amazing, we have been working together for 3 years now and they continue to assist us with all our issues. They make everything quite easy to manage
Hi Briarthorn, We’re delighted to hear your experience with Crystal was a great one! While she did an amazing job, we’re all working together behind the scenes to make your journey smooth and successful. Thank you for taking the time to share your experience—we truly appreciate it! Sincerely, The Dear-Lover Dropshipping Customer Care Team
Recently started using Dear Lover and I love it. Olivia is so kind and very helpful in all areas. Highly recommend this service to everyone
The Dear Love app allows it to be more accessible when using it on the phones in browsing products. If you have any questions, their customer service is quick to respond within 24 hours. Highly recommend it especially if you wholesaler or even just a constant buyer.
Hi Dirty Company Clothing, Thank you so much for your kind feedback! We’re glad to hear that you find the Dear-Lover app easy to use on your phone and that our customer service team is responsive. We appreciate your recommendation and are happy to support both wholesalers and regular buyers like you. If you ever have any questions or need assistance, please don’t hesitate to reach out! Best regards, The Dear-Lover Dropshipping Team
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