Delhivery ‑ Logistics Platform
One-click integration for all your logistics needs
Rating
1.8
feedback
65
chart
#1,390
All reviews
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May 23, 2025
PATHETIC. THEY BLOCKED MY MAIN ACCOUNT FOR NO REASON AND NO ONE IS RESPONDING TO THEIR CUSTOMER CARE. PATHETIC CUSTOMER SERVICE.
Dear Team, Your account is activated, we apologize for the experience you had with our services and have shared the feedback with the concerned teams. We look forward to improve our services based on the feedbacks received from our clients.
May 1, 2025
Why there is no option of 0 star rating? The worst customer support!! I ignored the reviews published here and installed and used it. However they proved the reviews perfectly true. The worst logistic partner till now. Too many lags and glitches in the website interface. Customer support replies on 6th day. Isn't that cool? They simply remarks the order as to be collected by the customer himself from the office. Pathetic!! They does not deserves a try!!
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services and have shared the feedback with the relevant teams.
Feb. 25, 2025
Terrible experience with Delivery! Their support team is completely useless—unresponsive, unhelpful, and takes forever to resolve even the smallest issues. Frequent cases of fraud have been reported, and packages often go missing or are marked as delivered when they’re not. It’s impossible to trust this service for reliable shipping. Stay away if you value your time and money!
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services and have shared the feedback with the relevant teams.
Feb. 11, 2025
By FAR - THE WORST SERVICE I HAVE EVER EXPERIENCED. It's impossible to get to talk to a human, support tickets are easy to raise, but you'll be lucky to get someone to resolve them. I have a ticket open for a high value package they've lost from their warehouse for the last 5 days; they've taken 0 responsibility, they aren't giving me a number or a human I can talk to. A month ago, they lost 3 out of 14 boxes they were supposed to deliver from Delhi to Pune; they claimed that "We have opened the 14 boxes and adjusted them in the remaining 11" 1. That's not possible 2. Even if that was possible; what gives them the right to do that? 3. These items were worth over a 1,00,000/-. Till date, I haven't received a call/message from anyone and they close any ticket I open about it. They take no responsibility for lost packages, their delivery executives deliver/pickup as per their will and not as per promised timelines, which leads to a harrowing experience for the customers. I would rather spend 10-15% more than deal with Delhivery. It is genuinely terrible. PLEASE - If you have a new business; AVOID DELHIVERY LIKE THE PLAGUE. They will give you a whole other layer of headache on top of everything else you're already dealing with.
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services and have shared the feedback with the relevant teams.
Jan. 24, 2025
We are using Delhivery for our D2C shipments however with no customer care and just a bot replying to online queries it becomes extremely difficult to service our clients. Our number is registered and if we call from the registered number to to the Helpline it automatically disconnects making sure we never get in touch with a customer executive. (is there even one) ? some deliveries are delayed for days and there is no way to get in touch with the company or the person delivering. Its a black hole once your parcel has left. Most definitely shifting out to a more reliable platform that has better servicing.
We regret that your experience with us was not the best and have shared your feedback with our team. We make a continuous effort to improve our product & services. You can raise a support ticket with us from Delhivery One for a faster resolution.
Sept. 19, 2024
Such poor service being provided! I registered my company a month ago and submitted the GST, yet every time I log into the panel, it asks me to activate my account. When I try, it shows 'GST already registered.' This has been happening for the past 15 days, and I still haven’t found a solution. I tried raising a support ticket, but it says 'Client Mapping not found!' I even attended a Zoom call and asked for an email ID or contact number, but the representative refused to provide one, citing company policy. He assured me someone from Delhivery would get in touch, but I haven’t received any call or email. Such poor service, and i still don’t understand why you're asking for ratings when it’s clear that you don’t even read the comments or feedback people provide. This experience has been extremely frustrating, and I’m sure my concerns are not being taken seriously
We understand your experience with Delhivery One account activation was not smooth. This feedback is shared with our team. Your account is now activated. You can raise a support ticket from Delhivery One for any other assistance.
Sept. 10, 2024
They send automated emails promptly to ask a five star rating on Shopify store but they never bother to contact the customer why he is still unable to start shipping. They want their shop to look exclusive at front but are not willing to serve the customers.
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.
Aug. 23, 2024
I would not even like to give one star because the this is the worst logistics application i have ever seen, i'm not being on onboarded from the last one week. Due to their technical errors im not able to submit my GST documents even after uploading the documents Its taking me nowhere and this issue is recurring from the last 7 days no proper customer support at all, raised more than 50 tickets but due to their poor technical infrastructure its not reflecting the support dashboard. I'm feeling like to smash my head against the wall for your great experience. If you dont value your customers time I swear you are going nowhere and will end up lossing a lot of potential business.
We'd like to apologize for your experience while using our services. We can see your account is now successfully created on Delhivery One. For a prompt resolution in future, you can raise a support ticket on Delhivery One.
Aug. 17, 2024
no customer support. delayed deliveries and no updates or contact info
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.
Aug. 11, 2024
Facing lot of issues with our courier deliveries. The delivery personnel reported that they don't have the parcel, and there were also fake delivery attempts.
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.
Aug. 17, 2024
Extremely disappointed. Requested multiple times for a call with Account Manager but no response. If this is the performance of sales team/management, then really worried about their operational functioning. 17/08/24 - Further experience. I had my first pickup scheduled today between 2 to 6pm. The delivery executive's contact number provided couldn't be reached for 5 and 1/2 hours. Finally at 7:30 pm when he picked up the call he had no clue about the pickup. When asked when he is coming, he had no clue. Raised support ticket, no response. No other way to contact the support. It's just horrible. Please stay away from Delhivery if you are not looking for impacting your company's reputation.
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.
Oct. 25, 2024
Minus 5 STAR... WORST APP EVER. CHEATER and LOOTER. Any issues reported directly with delhivery on their site as support tickets are not being addressed. For every genuine issue we face, they are not addressing any of those and closing the tickets. They dont deliver, return the products to earn double fare as to and fro charges. We loose business and customers. Also, their charges are very inconsistent as they show a charge based on weight and dimension while we manifest. For most of orders, they take additional amount later(without any intimation). On site calculation is based on their tool, then sure why so much disparity. So your recharge balance will keep going down and it will be very hard to figure out or sort out any issues with them.
Dear Team ITN Store, we really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our services helpful.
May 22, 2024
Single star is also high rated for this crap application. I synced my shopify website for the first time and recharged my account with Rs. 1000. I had 2 pending orders which got synced on the delhivery dashboard and they were showing as pending orders only. Once I packed the orders, I pressed the fulfill button for both the orders on shopify orders page. Both the orders disappeared from the Delhivery dashboard immediately. I could not find those orders anywhere on the Delhivery app. I waited till next day hoping that someone would come to pick the orders but nothing happened. I tried contacting the customer care but to my surprise, THERE IS NO CUSTOMER CARE PHONE NUMBER, CHAT or EMAIL through which we can reach out to Delhivery. There CEO Sahil Barua is living in his cocoon. All a customer can do is raise a ticket and wait for someone to reply back. They replied me back with a youtube link on how to connect Shopify and Delhivery which was not my issue as both the applications were already connected but the connection was still not working. At last, I called my local courier service provider who charged me less than what Delhivery was supposed to charge me. He gave me DTDC tracking which I put in the order details and it instantly generated a DTDC link which can be shared with the customer. PLEASE DONT INTEGRATE WITH DELHIVERY. THEY HAVE THE WORST CUSTOMER SERVICE ON THIS PLANET. PERIOD.
We sincerely apologize for your disappointing experience with our services. As discussed, if a Shopify order is fetched in Delhivery One but is mark as fulfilled from other platform, the order state on One is changed to 3rd party state. We have shared your feedback with our team and shall work towards further improving our services.
April 22, 2024
My Experience is very poor with Delhivery in terms of linking with Shopify. I am still not able to link for the last two weeks despite creating two tickets. Very disappointed
We are so sorry this was your experience while trying to integrate our app. Our team has identified the issue and have fixed it. Your Shopify is successfully connected to Delhivery One. We shall continue to improve our services to get a better rating the next time
April 14, 2024
Couldn't connect to website and no support from team
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. Currently, we can see your Shopify channel is connect to Delhivery One. If there are still any issues, please raise a support ticket on One and we shall be happy to assist.
April 8, 2024
Pathetic service by delhivery. Pick ups are not done in time almost waited for 3 days for the pickup and not a single attempt or call was given by delhivery
Jan. 15, 2024
Channel integration - Unable to fetch order, Two Tickets are raised with ID 70881091 and 71076257 But no Response or any Solution provided. Customer Support is very poor.
Jan. 3, 2024
The support team is pathetic. They reply to a critical query after 3-4 days!
Oct. 20, 2023
Worst Channel Integration with absolutely no support. The team was just not able to identify why our channel integration was not working. After months of follow ups and constantly raising tickets they identified the issue. After that too the integration doesnt work. No proper responses are given to tickets raised - just copy paste responses - the feature is still not working. The old CL Panel was so much better. If you cannot run the new feature properly, just revert to the old system.