Delhivery ‑ Logistics Platform

Platform is good and the rates are good. Moved onto this from Shiprocket as there were many issues there but now we are starting to face the same issues here. Our customers are receiving different products from what we sent, There are different products coming in RTO. There seems to be some scam going on within the sorting team in their Hub and we the brand are facing customer abuse and tarnishing our name because of this. Only option is to raise tickets as AM who is assigned never picks up the call and is busy all the time.

Only technology can't pickup the package. 3rd class service

There is absolutely no way to talk to a real agent at Delhivery. For the past one week, there have been no pickups at all, yet every day we receive a false update saying “shipper not available” when we are very much at our location with shipments ready. Their customer support only gives copy-paste responses without solving the actual problem. The web app is in a terrible state pickup requests don’t even show properly in the dashboard. No proper escalation, no accountability, and no way to directly connect with an agent or manager. For a company of this scale, this level of service is unacceptable.

I had a terrible experience with Delhivery. They deducted the payment right after I created a pickup request, but never came to collect the parcel. and this happened multiple times. This is completely unfair and feels like a money-grabbing practice. Highly untrustworthy service.

The worst app ever. They don't even have a proper customer support. if you want to raise a ticket, it'll not raise that way they dont have anything to resolve. I dont want to give even one star rating. This is the worst ever

This is for Leadership Team. We run thebakingtools.com and the past 72 hours in Amravati have damaged our brand—we’re now fielding constant customer calls about delayed parcels because pickups didn’t happen, staff said “no vehicle—self-drop”, and parcels can sit 2–3 days. Between 26–29 Aug 2025 we even cancelled ~200 orders to avoid further disappointment. There’s no fixed pickup window (11:00 AM–8:30 PM), a Hub vs Center blame loop, and no after-hours accountability. All POC are enjoyng holidays with not a single call or email to local office. This is for specially my POC Akash Nishad, Nikita Priyambada & Gauri Ganesh.

3rd service provide delhivery our parcel is still not receive to our customer and we create ticket but still not resolve my issue and our delhivery manager saying we cant help you so why delhivery assign dedicate manager when she dont help me i Recommend dont use delhivery courier service.

We want to share our experience with Delhivery’s pickup service, which has been quite frustrating. Although we were available throughout the scheduled day, no one from the Delhivery team contacted us or came to collect the item. We even have CCTV footage confirming that no pickup attempt was made. Delhivery’s FE reportedly attempted the pickup yesterday and marked the seller as unavailable, with geofence-verified remarks, leading to the cancellation of the pickup. However, this was not true since we were present all day and received no calls or visits. Marking the pickup as "Seller not available" without any actual contact or presence is unacceptable. We believe this situation needs to be reviewed seriously to avoid such inaccurate cancellations in the future. We hope Delhivery improves its communication and verification processes based on our experience.

Full worst experience I had with this ...no quick response..4 times I scheduled for pickup finally they dint pick and no one called regarding the issue...in support team no one available on call...return orders also they don't deliver better not to choose ... very worst...it's not eligible for single star also...

Continously receiving message pickup is cancelled as shipment was not ready. Not able to understand why you guys are rescheduling the pickup again and again as pickup was ready from 14th July (date on which i placed pickup). Need proper solution for this as i have heard lot about Delhivery so expecting quicker and faster solution.

They have the pathetic most support, none of their support numbers work. No control over ground team. Ground pickup and delivery teams are filled with most ever non sense people, they do not even attempt the pickups and deliverys, and keep updating with fake status, marking either seller/shipment not available, or buyer wanted reschedule. Highly dissatisfied. Not at all recommended.

0 Rating Third Class Service its more than 1 month complete but one of my RTO parcel is not delivered and one guy name with [email protected] is completely useless fellow who always asking for respect without doing any works and thretened to block account ek number ka kamchor and duducted money without any reason and wallet show nothing about that diduction and also invoice send at hald month show partially paid but my account is prepaid how could be possible seriously this is totally fraud company

I have had the worst experience ever with Delhivery. They have charged me for pickups but never actually do the pickups at all. They keep canceling them. Rescheduling them from our end only adds to further delays. No support provided. there is no email id or customer care number to reach out to. Now i want to close my account but they are not giving me wallet refund back to my bank account and have been delaying since 1 month now. I have tried raising support tickets but no use. My money is gone. They are cheating us of our money. I never recommend Delhivery to anyone. They are a fraud. Do not even deserve 1 star

PATHETIC. THEY BLOCKED MY MAIN ACCOUNT FOR NO REASON AND NO ONE IS RESPONDING TO THEIR CUSTOMER CARE. PATHETIC CUSTOMER SERVICE.

Why there is no option of 0 star rating? The worst customer support!! I ignored the reviews published here and installed and used it. However they proved the reviews perfectly true. The worst logistic partner till now. Too many lags and glitches in the website interface. Customer support replies on 6th day. Isn't that cool? They simply remarks the order as to be collected by the customer himself from the office. Pathetic!! They does not deserves a try!!

Terrible experience with Delivery! Their support team is completely useless—unresponsive, unhelpful, and takes forever to resolve even the smallest issues. Frequent cases of fraud have been reported, and packages often go missing or are marked as delivered when they’re not. It’s impossible to trust this service for reliable shipping. Stay away if you value your time and money!

By FAR - THE WORST SERVICE I HAVE EVER EXPERIENCED. It's impossible to get to talk to a human, support tickets are easy to raise, but you'll be lucky to get someone to resolve them. I have a ticket open for a high value package they've lost from their warehouse for the last 5 days; they've taken 0 responsibility, they aren't giving me a number or a human I can talk to. A month ago, they lost 3 out of 14 boxes they were supposed to deliver from Delhi to Pune; they claimed that "We have opened the 14 boxes and adjusted them in the remaining 11" 1. That's not possible 2. Even if that was possible; what gives them the right to do that? 3. These items were worth over a 1,00,000/-. Till date, I haven't received a call/message from anyone and they close any ticket I open about it. They take no responsibility for lost packages, their delivery executives deliver/pickup as per their will and not as per promised timelines, which leads to a harrowing experience for the customers. I would rather spend 10-15% more than deal with Delhivery. It is genuinely terrible. PLEASE - If you have a new business; AVOID DELHIVERY LIKE THE PLAGUE. They will give you a whole other layer of headache on top of everything else you're already dealing with.

We are using Delhivery for our D2C shipments however with no customer care and just a bot replying to online queries it becomes extremely difficult to service our clients. Our number is registered and if we call from the registered number to to the Helpline it automatically disconnects making sure we never get in touch with a customer executive. (is there even one) ? some deliveries are delayed for days and there is no way to get in touch with the company or the person delivering. Its a black hole once your parcel has left. Most definitely shifting out to a more reliable platform that has better servicing.

Such poor service being provided! I registered my company a month ago and submitted the GST, yet every time I log into the panel, it asks me to activate my account. When I try, it shows 'GST already registered.' This has been happening for the past 15 days, and I still haven’t found a solution. I tried raising a support ticket, but it says 'Client Mapping not found!' I even attended a Zoom call and asked for an email ID or contact number, but the representative refused to provide one, citing company policy. He assured me someone from Delhivery would get in touch, but I haven’t received any call or email. Such poor service, and i still don’t understand why you're asking for ratings when it’s clear that you don’t even read the comments or feedback people provide. This experience has been extremely frustrating, and I’m sure my concerns are not being taken seriously

They send automated emails promptly to ask a five star rating on Shopify store but they never bother to contact the customer why he is still unable to start shipping. They want their shop to look exclusive at front but are not willing to serve the customers.