Delhivery ‑ Logistics Platform
Delhivery - Shopify App for D2C and eCommerce Logistics
Rating
1.9
feedback
58
chart
#1,180
All reviews
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April 14, 2024
Couldn't connect to website and no support from team
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. Currently, we can see your Shopify channel is connect to Delhivery One. If there are still any issues, please raise a support ticket on One and we shall be happy to assist.
April 8, 2024
Pathetic service by delhivery. Pick ups are not done in time almost waited for 3 days for the pickup and not a single attempt or call was given by delhivery
April 8, 2024
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful.
Feb. 9, 2024
All your services are good. Except the below 1) Package type (plastic cover / Cardbox) shortcut option not available in MORE FILTER. We have to click each shipment to select this package type. So please enable this option in MORE FILTER soon. 2)After customer's orders received in Shopify, their shipping Addresses not synced properly with DELHIVERY Portal. Each time & for every order, we have to re-enter the customers pincode to auto-assign the State & City in your portal. Its Headache 3) Return pickup charges is TWICE the amount of normal shipping charges. 4) frequently incorrect weight has been scanned in some of my shipments. We have to monitor the Wallet transactions.
Jan. 15, 2024
Channel integration - Unable to fetch order, Two Tickets are raised with ID 70881091 and 71076257 But no Response or any Solution provided. Customer Support is very poor.
Jan. 5, 2024
Giving 4 stars because finding difficulty to understand some features. Value for money ? indeed !!
Jan. 3, 2024
The support team is pathetic. They reply to a critical query after 3-4 days!
Dec. 20, 2023
integration was good,we process our order through unicommerce only.orders automatically sync.easy to use .bulk order processing with just single click.
Nov. 8, 2023
Great app to ship our products & easy UI & UX. All in 1 Dashboard. Best rates & fantastic support with early solutions. I strongly recommend the app for your shipping partner.
Oct. 20, 2023
Worst Channel Integration with absolutely no support. The team was just not able to identify why our channel integration was not working. After months of follow ups and constantly raising tickets they identified the issue. After that too the integration doesnt work. No proper responses are given to tickets raised - just copy paste responses - the feature is still not working. The old CL Panel was so much better. If you cannot run the new feature properly, just revert to the old system.
Nov. 25, 2023
Edit 2: So they have an option on their website to send shipment notifications to customers, but that is Delhivery's own email that is sent and not the Shopify default shipment email template. So, once you download this app your customers would no longer receive the default shipping email template from Shopify but would rather get it from Delhivery branded email. Edit 1: Reducing it from four to two stars. The shipment email is not sent to the customer when the order is fulfilled by this App. This needs an urgent fix. Decent but needs a lot of improvement. The order status doesn't sync properly most time. For instance, an order delivered two weeks back is still showing as "Out for delivery" on Shopify orders page. Hopefully they improve the app.
Dear Nutrazee Team, We are very sorry that you had a poor experience with us initially. We are glad to share that we have improved the product experience for our channel integration and now order-syncing and updates are real-time. Thank you for your valuable feedback. Regards, Team Delhivery One
Aug. 5, 2023
Worst support. Inspite og my one hundred plus emails no one from company called up and continued sending cut & paste answers. Avoid Delhivery Couriers.
Dear Prokare team, We are alarmed to hear this and truly don't want this to be the experience that you have. We have taken cognizance of your issue and resolved it. For any other queries, please raise a ticket from Delhivery One and our team will reach out to you within a 2 hour TAT. Regards, Team Delhivery One
Aug. 1, 2023
There was some integration problem Initially, which was due to two account we were operating. One is for surface and the other one is for Express shipment with the same email ID login. Delhivery customer care was not able to make it out, but integration team has done commendable job. Even they have clubbed our both Id and integrated shopify also. Representative from their team Ms. Maitreyee worked for two days and completed her task late evening and sorted out all our issue. updating to 5 star for their seriousness to understand the problem and give solution to customer. God bless. Stay safe.
Dear Menthodex Team, Thank you for your kind words! We were glad to support you an wish you continued success for your growth. Regards, Team Delhivery One
July 3, 2023
Worst support , its quite months but still unable to make it work every time "channel only exists" even in one click installations . i don't know how there mapping works .
Dear Sans Classic Parts Team, We are sincerely sorry to hear this and truly don't want this to be the experience you have with us. Our customer service team will reach out to you on priority and resolve this issue. We request you to please raise a ticket and we will help you with this rightaway. Regards, Team Delhivery One
May 25, 2023
Orders are not syncing initially. But after 15 min it shows the orders in panel. So there is no problem. Just have to wait some time.
April 24, 2023
orders were not getting synced but after that there team helped and now its getting synced.
Dear AMAZG, It's so good to hear this! Thank you for shipping with us and sharing your feedback with us. Regards, Team Delhivery One