Delhivery ‑ Logistics Platform
One-click integration for all your logistics needs
Rating
1.8
feedback
65
chart
#1,390
All reviews
Review RSS Feed
July 21, 2025
Continously receiving message pickup is cancelled as shipment was not ready. Not able to understand why you guys are rescheduling the pickup again and again as pickup was ready from 14th July (date on which i placed pickup). Need proper solution for this as i have heard lot about Delhivery so expecting quicker and faster solution.
We noticed your review from a while back and sincerely apologize for the repeated pickup issues you experienced. We understand how frustrating this must have been and regret the inconvenience caused. We are continously working on improving our pickup scheduling and communication to prevent such delays. We appreciate your feedback, as it helps us enhance our service. If you’re still facing any concerns, you can raise a support ticket from Delhivery One so we can assist you directly.
July 21, 2025
They have the pathetic most support, none of their support numbers work. No control over ground team. Ground pickup and delivery teams are filled with most ever non sense people, they do not even attempt the pickups and deliverys, and keep updating with fake status, marking either seller/shipment not available, or buyer wanted reschedule. Highly dissatisfied. Not at all recommended.
Thank you for taking the time to share this feedback. We understand how frustrating this experience must have been, and we’re sorry for the inconvenience caused earlier. Although this review is from some time ago, we still wanted to respond because your concerns were valid. Our team has worked on strengthening coordination with the ground operations team and improving the accuracy of status updates, so experiences like this don’t repeat. We truly appreciate your patience and the opportunity to make things right. If you ever need assistance again, we’re here to help and ensure you have a much smoother experience moving forward.
July 19, 2025
This portal’s service is so terrible that Shopify doesn’t even integrate properly, and their support system is even worse. They never reply on time and don’t provide any solutions either — they just waste time. On top of that, they don’t even refund the wallet money. Their support system is the worst. If there was an option to give 0 stars, I would definitely give that.
Thank you for sharing your feedback, and we’re sorry for the experience you had at the time. We realize this review is from a while ago, but we still wanted to reach out because your concerns matter to us. We are taking continous efforts to improve our services and we hope these updates make a meaningful difference. We appreciate your honesty and hope we get the chance to provide you a much better experience going forward.
July 15, 2025
Good n best rates . And on time pick up and delivery as well .
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our services helpful.
July 8, 2025
0 Rating Third Class Service its more than 1 month complete but one of my RTO parcel is not delivered and one guy name with [email protected] is completely useless fellow who always asking for respect without doing any works and thretened to block account ek number ka kamchor and duducted money without any reason and wallet show nothing about that diduction and also invoice send at hald month show partially paid but my account is prepaid how could be possible seriously this is totally fraud company
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services and have shared your feedback with the relevant teams.
June 27, 2025
I have had the worst experience ever with Delhivery. They have charged me for pickups but never actually do the pickups at all. They keep canceling them. Rescheduling them from our end only adds to further delays. No support provided. there is no email id or customer care number to reach out to. Now i want to close my account but they are not giving me wallet refund back to my bank account and have been delaying since 1 month now. I have tried raising support tickets but no use. My money is gone. They are cheating us of our money. I never recommend Delhivery to anyone. They are a fraud. Do not even deserve 1 star
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services and have shared your feedback with the relevant teams.
May 23, 2025
PATHETIC. THEY BLOCKED MY MAIN ACCOUNT FOR NO REASON AND NO ONE IS RESPONDING TO THEIR CUSTOMER CARE. PATHETIC CUSTOMER SERVICE.
Dear Team, Your account is activated, we apologize for the experience you had with our services and have shared the feedback with the concerned teams. We look forward to improve our services based on the feedbacks received from our clients.
May 1, 2025
Why there is no option of 0 star rating? The worst customer support!! I ignored the reviews published here and installed and used it. However they proved the reviews perfectly true. The worst logistic partner till now. Too many lags and glitches in the website interface. Customer support replies on 6th day. Isn't that cool? They simply remarks the order as to be collected by the customer himself from the office. Pathetic!! They does not deserves a try!!
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services and have shared the feedback with the relevant teams.
April 17, 2025
We are able to use delivery to schedule our shipments. However, some very basic functionality is missing. 1. Delhivery does not update status of payments It has collected from customers on Shopify. 2. While Shiprocket used to send customer notifications after every shipment, Delhivery doesn’t do it. Instead, they want us to subscribe to their per WhatsApp Service.
Feb. 25, 2025
Terrible experience with Delivery! Their support team is completely useless—unresponsive, unhelpful, and takes forever to resolve even the smallest issues. Frequent cases of fraud have been reported, and packages often go missing or are marked as delivered when they’re not. It’s impossible to trust this service for reliable shipping. Stay away if you value your time and money!
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services and have shared the feedback with the relevant teams.
Feb. 11, 2025
By FAR - THE WORST SERVICE I HAVE EVER EXPERIENCED. It's impossible to get to talk to a human, support tickets are easy to raise, but you'll be lucky to get someone to resolve them. I have a ticket open for a high value package they've lost from their warehouse for the last 5 days; they've taken 0 responsibility, they aren't giving me a number or a human I can talk to. A month ago, they lost 3 out of 14 boxes they were supposed to deliver from Delhi to Pune; they claimed that "We have opened the 14 boxes and adjusted them in the remaining 11" 1. That's not possible 2. Even if that was possible; what gives them the right to do that? 3. These items were worth over a 1,00,000/-. Till date, I haven't received a call/message from anyone and they close any ticket I open about it. They take no responsibility for lost packages, their delivery executives deliver/pickup as per their will and not as per promised timelines, which leads to a harrowing experience for the customers. I would rather spend 10-15% more than deal with Delhivery. It is genuinely terrible. PLEASE - If you have a new business; AVOID DELHIVERY LIKE THE PLAGUE. They will give you a whole other layer of headache on top of everything else you're already dealing with.
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services and have shared the feedback with the relevant teams.
Jan. 24, 2025
We are using Delhivery for our D2C shipments however with no customer care and just a bot replying to online queries it becomes extremely difficult to service our clients. Our number is registered and if we call from the registered number to to the Helpline it automatically disconnects making sure we never get in touch with a customer executive. (is there even one) ? some deliveries are delayed for days and there is no way to get in touch with the company or the person delivering. Its a black hole once your parcel has left. Most definitely shifting out to a more reliable platform that has better servicing.
We regret that your experience with us was not the best and have shared your feedback with our team. We make a continuous effort to improve our product & services. You can raise a support ticket with us from Delhivery One for a faster resolution.
Jan. 16, 2025
Recent integration with Amazon is HUGE help! But orders on Amazon are not automatically selecting Delhivery in shipping service. This has to be done manually by re-editing shipping service. Wastes time, please fix.
Thank you for sharing your feedback, and we appreciate your patience since this review was posted. The concern you highlighted from earlier — where Amazon orders weren’t auto-selecting Delhivery as the shipping service — has now been fully resolved. The integration has been stable for several months, and the shipping service auto-populates as expected. We’re glad the Amazon integration has been helpful overall, and we truly appreciate you bringing this issue to our attention at the time. If you ever need any assistance or have more suggestions, we’re always here to help.
Nov. 9, 2024
For the past six months, I've been utilizing Delhivery for my eCommerce shipments, and my experience has been largely positive. When I contacted their customer service about a delayed shipment, they responded quickly and resolved the issue within a day. The process of booking shipments through their platform is user-friendly, and their tracking updates have been both timely and precise. Thanks to their dependable delivery service and outstanding customer support, I’ve become a loyal customer.
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful. Thankyou!
Oct. 30, 2024
Even after multiple complaints, I am unable to integrate Delhivery with my online store because the API calls are not yielding the desired results. This is impacting my store sales. Best regards, IP4U
A 2 star experience is not what we expect for our clients. We'd like to apologize for your experience and we are sorry we didn't meet your expectations.
Sept. 19, 2024
Such poor service being provided! I registered my company a month ago and submitted the GST, yet every time I log into the panel, it asks me to activate my account. When I try, it shows 'GST already registered.' This has been happening for the past 15 days, and I still haven’t found a solution. I tried raising a support ticket, but it says 'Client Mapping not found!' I even attended a Zoom call and asked for an email ID or contact number, but the representative refused to provide one, citing company policy. He assured me someone from Delhivery would get in touch, but I haven’t received any call or email. Such poor service, and i still don’t understand why you're asking for ratings when it’s clear that you don’t even read the comments or feedback people provide. This experience has been extremely frustrating, and I’m sure my concerns are not being taken seriously
We understand your experience with Delhivery One account activation was not smooth. This feedback is shared with our team. Your account is now activated. You can raise a support ticket from Delhivery One for any other assistance.
Sept. 10, 2024
They send automated emails promptly to ask a five star rating on Shopify store but they never bother to contact the customer why he is still unable to start shipping. They want their shop to look exclusive at front but are not willing to serve the customers.
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.
Aug. 23, 2024
I would not even like to give one star because the this is the worst logistics application i have ever seen, i'm not being on onboarded from the last one week. Due to their technical errors im not able to submit my GST documents even after uploading the documents Its taking me nowhere and this issue is recurring from the last 7 days no proper customer support at all, raised more than 50 tickets but due to their poor technical infrastructure its not reflecting the support dashboard. I'm feeling like to smash my head against the wall for your great experience. If you dont value your customers time I swear you are going nowhere and will end up lossing a lot of potential business.
We'd like to apologize for your experience while using our services. We can see your account is now successfully created on Delhivery One. For a prompt resolution in future, you can raise a support ticket on Delhivery One.
Aug. 17, 2024
no customer support. delayed deliveries and no updates or contact info
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.
Aug. 13, 2024
Amazing Deliveries done by the team, I am very happy with their services and will continue to work with them in future
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful.