Delhivery ‑ Logistics Platform
Delhivery - Shopify App for D2C and eCommerce Logistics
Rating
2.7
feedback
54
chart
#877
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Rating Breakdown
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May 22, 2024
Single star is also high rated for this crap application. I synced my shopify website for the first time and recharged my account with Rs. 1000. I had 2 pending orders which got synced on the delhivery dashboard and they were showing as pending orders only. Once I packed the orders, I pressed the fulfill button for both the orders on shopify orders page. Both the orders disappeared from the Delhivery dashboard immediately. I could not find those orders anywhere on the Delhivery app. I waited till next day hoping that someone would come to pick the orders but nothing happened. I tried contacting the customer care but to my surprise, THERE IS NO CUSTOMER CARE PHONE NUMBER, CHAT or EMAIL through which we can reach out to Delhivery. There CEO Sahil Barua is living in his cocoon. All a customer can do is raise a ticket and wait for someone to reply back. They replied me back with a youtube link on how to connect Shopify and Delhivery which was not my issue as both the applications were already connected but the connection was still not working. At last, I called my local courier service provider who charged me less than what Delhivery was supposed to charge me. He gave me DTDC tracking which I put in the order details and it instantly generated a DTDC link which can be shared with the customer. PLEASE DONT INTEGRATE WITH DELHIVERY. THEY HAVE THE WORST CUSTOMER SERVICE ON THIS PLANET. PERIOD.
We sincerely apologize for your disappointing experience with our services. As discussed, if a Shopify order is fetched in Delhivery One but is mark as fulfilled from other platform, the order state on One is changed to 3rd party state. We have shared your feedback with our team and shall work towards further improving our services.
May 11, 2024
Superb
We are happy to know you liked our application and we appreciate you taking the time to leave us a 5-star review. Thankyou!
April 26, 2024
Pathetic customer service experience and high charges, also no call support, I do not recommend this app go with Shiprocket or Nimbuspost they are much better in customer service and everything
April 22, 2024
My Experience is very poor with Delhivery in terms of linking with Shopify. I am still not able to link for the last two weeks despite creating two tickets. Very disappointed
We are so sorry this was your experience while trying to integrate our app. Our team has identified the issue and have fixed it. Your Shopify is successfully connected to Delhivery One. We shall continue to improve our services to get a better rating the next time
April 22, 2024
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful.
April 22, 2024
It does not integrates properly. Orders are showing on Shopify store but none of them are automatically scheduling pickup. An error displays which says "Fill missing/invalid order details to generate AWB Number"
We are sorry you had challenges in navigating our application. As we discussed, the mentioned error usually shows up when mandatory order details are missing. In case you still face an issue, you can raise a support ticket with us via One and we shall happily assist you.
April 14, 2024
Couldn't connect to website and no support from team
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. Currently, we can see your Shopify channel is connect to Delhivery One. If there are still any issues, please raise a support ticket on One and we shall be happy to assist.
April 8, 2024
Pathetic service by delhivery. Pick ups are not done in time almost waited for 3 days for the pickup and not a single attempt or call was given by delhivery
April 8, 2024
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful.
March 14, 2024
Fraud done, content of parcel stolen and complete mental harassment by them.
Feb. 27, 2024
Pretty seamless integration without any issues. The dashboard is also great. Only 1 suggestion: When the order is scheduled for pickup in the dashboard, the app automatically fulfils the order in shopify immediately WITHOUT intimating the customer which should not happen as the order has not been picked up yet. Problem here is, since it's already fulfilled, the customer never receives any email that their order has been shipped. Ideally, customer should get an email once the order has been shipped and is now in transit. Unfortunately even that does not happen. So we have to manually intimate the customer that your order is shipped. This is the only problem with this app. If it's not sending an email before the order is shipped, its ok. However, the app should send an email once it's shipped. Otherwise, the experience has been great.
Feb. 15, 2024
We're experiencing delivery charge discrepancies with Delhivery Logistics, but we've received a positive response from the delivery team. They've committed to resolving the issue within 2-3 days, thanks!
Feb. 11, 2024
Very cost effective and reliable compared to ship rocket and other services
Feb. 9, 2024
All your services are good. Except the below 1) Package type (plastic cover / Cardbox) shortcut option not available in MORE FILTER. We have to click each shipment to select this package type. So please enable this option in MORE FILTER soon. 2)After customer's orders received in Shopify, their shipping Addresses not synced properly with DELHIVERY Portal. Each time & for every order, we have to re-enter the customers pincode to auto-assign the State & City in your portal. Its Headache 3) Return pickup charges is TWICE the amount of normal shipping charges. 4) frequently incorrect weight has been scanned in some of my shipments. We have to monitor the Wallet transactions.
Feb. 9, 2024
Bahut hi bekaar hai ....mere hajaro rs kaat liye weight mismatch bata k ...customer service bhi nahi di ...koi btata bhi nhi hai kyu kaate pese....1kg weight k 3kg weight laga k charge kaat rahe hain ....kisi bhi claim ticket ka koi proper reply ...call support bhi available nhi h.... Worst delivery app...worst delivery app.....Lootere
Jan. 15, 2024
Channel integration - Unable to fetch order, Two Tickets are raised with ID 70881091 and 71076257 But no Response or any Solution provided. Customer Support is very poor.
Jan. 6, 2024
I would give it 5 stars but I have one very big issue with the integration. Everything works seamlessly except when I get a single order for multiple items and CoD for mode of payment. When a customer places an order for more than one item and chooses the CoD option, on the Delhivery portal it shows only as one item with the whole amount of the order. So when I manifest the order I can only manifest one package (when I would need more than one package) with the total order amount as CoD amount to be paid. If you can fix this issue and let me make multiple packages with hyphenated order number it will be a great app and an even better integration.
Jan. 5, 2024
Giving 4 stars because finding difficulty to understand some features. Value for money ? indeed !!