Delhivery ‑ Logistics Platform
Delhivery - Shopify App for D2C and eCommerce Logistics
Rating
2.6
feedback
50
chart
#960
All reviews
Rating Breakdown
Review RSS Feed
Sept. 23, 2024
I just dowloaded this app Today evening, book an onboarding call. no one from this app attended the call. I was waiting on zoom for 15 mins. This is first time i have seen in my life that company business don't attend the call. Also, i was mailing them regarding this and no answer. This is just my first day with this business. Can't hope more !
Sept. 19, 2024
Such poor service being provided! I registered my company a month ago and submitted the GST, yet every time I log into the panel, it asks me to activate my account. When I try, it shows 'GST already registered.' This has been happening for the past 15 days, and I still haven’t found a solution. I tried raising a support ticket, but it says 'Client Mapping not found!' I even attended a Zoom call and asked for an email ID or contact number, but the representative refused to provide one, citing company policy. He assured me someone from Delhivery would get in touch, but I haven’t received any call or email. Such poor service, and i still don’t understand why you're asking for ratings when it’s clear that you don’t even read the comments or feedback people provide. This experience has been extremely frustrating, and I’m sure my concerns are not being taken seriously
Sept. 10, 2024
They send automated emails promptly to ask a five star rating on Shopify store but they never bother to contact the customer why he is still unable to start shipping. They want their shop to look exclusive at front but are not willing to serve the customers.
Aug. 23, 2024
I would not even like to give one star because the this is the worst logistics application i have ever seen, i'm not being on onboarded from the last one week. Due to their technical errors im not able to submit my GST documents even after uploading the documents Its taking me nowhere and this issue is recurring from the last 7 days no proper customer support at all, raised more than 50 tickets but due to their poor technical infrastructure its not reflecting the support dashboard. I'm feeling like to smash my head against the wall for your great experience. If you dont value your customers time I swear you are going nowhere and will end up lossing a lot of potential business.
Aug. 13, 2024
Amazing Deliveries done by the team, I am very happy with their services and will continue to work with them in future
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful.
Aug. 22, 2024
very easy and helpfull good service
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful.
Aug. 11, 2024
Facing lot of issues with our courier deliveries. The delivery personnel reported that they don't have the parcel, and there were also fake delivery attempts.
Aug. 17, 2024
Extremely disappointed. Requested multiple times for a call with Account Manager but no response. If this is the performance of sales team/management, then really worried about their operational functioning. 17/08/24 - Further experience. I had my first pickup scheduled today between 2 to 6pm. The delivery executive's contact number provided couldn't be reached for 5 and 1/2 hours. Finally at 7:30 pm when he picked up the call he had no clue about the pickup. When asked when he is coming, he had no clue. Raised support ticket, no response. No other way to contact the support. It's just horrible. Please stay away from Delhivery if you are not looking for impacting your company's reputation.
Aug. 9, 2024
Big name worst customer service, I am not able to contact my account manager, its been more than a week I am using Delhivery one to ship & courier my products I have already dispatched around 30+ orders still its like I am all on my own, its a one way business.
Sept. 3, 2024
Best for shipping in India. Account manager provided Pradyum is very helpful. All going very smooth till now. Easy and fastest order processing. Clean interface.
June 3, 2024
Poor app - Shopify orders doesn't sync no matter how long you wait. No customer support - they don't have a voice support. Dead end ticket - I created a ticket for the same issue, it's been days and haven't received any update on the same. Though they self claim that the ticket response time is 3 hours - they forgot to mention as per which planet!
Dear Team IndiArtisan, we would like to apologize for the delayed response from our end. We have shared the feedback with our respective teams to work towards improving our services. As we mentioned in the support ticket, if a Shopify order is fetched in Delhivery One but is fulfilled from other platform, the order state on One is changed to 3rd party state.
July 24, 2024
Editing my rating as I had reported an issue here and it was addressed. But reverting rating to 1 star as any issues reported directly with delhivery on their site as support tickets are not being addressed. For every genuine issue we face, they are not addressing any of those and closing the tickets. Also, their charges are very inconsistent as they show a charge based on weight and dimension while we manifest. For most of orders, they take additional amount later(without any intimation). On site calculation is based on their tool, then sure why so much disparity. So your recharge balance will keep going down and it will be very hard to figure out or sort out any issues with them.
Dear Team ITN Store, we really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our services helpful.
June 1, 2024
Positive: - Delivery One fulfills my requirements and is easy to use. - Creating shipments takes just 30 seconds, and notifications are sent via WhatsApp and SMS to buyers. - The Android and iOS apps allow buyers to track their shipments and request support for changes in mobile numbers and addresses within the city. - Customer support is quick to address queries and provide assistance. Improvement Suggestions: - Integration of a pin code checker on Shopify product pages, along with expected delivery dates and a trust shield for sellers, would enhance transparency and trust. - Merging Delhivery One B2C and B2B accounts respectively could streamline operations and improve user experience. Negative: - Delhivery B2B support is lacking, and merchant/customer support is poor. - Lack of tracking information sent to recipients, and the cost of NDR WhatsApp notifications is higher than the market rate. - NDR verification via IVR should be stopped due to recipients flagging numbers as spam, resulting in RTO instead of successful delivery. - Delhivery High-Risk RTO buyer feature is not functioning properly. Overall, while there are areas for improvement, I am currently satisfied with Delivery One for Shopify and would recommend it.
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful. And it was an insightful discussion with you. We thankyou for taking out time to discuss the improvements and we shall definitely work on the feedback shared.
May 31, 2024
Hi i am also not able to generate AWB no. Asking to fill all customer data in a excel sheet and upload in delhivery app. It should capture automatically. Please help me in this because orders are pending from from last 4 days Actually i have seen this app working properly, one of my know person was using this app. I have use this app on shopify platform on my friends shopify store. i am stuck in starting process, once i know the right process may be it will run smoothly without any error
Dear Team Alankar, we are sorry you had challenges with our application. We tried reaching you over call and e-mail to help resolve the issues you are facing. Incase the issue still persists, you can raise a support ticket on Delhivery One, and we shall happily assist you.
May 29, 2024
Tons of issues: There is no mobile app as of now. You also don't get status updates email. They don’t have any Promise app to let customers an estimated delivery date on product page. Have shipped few items via them, and delivery has been late by almost 4 days minimum in most, which leads to poor customer experience.
Dear Team Maags Design, we appreciate your feedback and would like to apologize for the experience you had while using our services. We will utilize your experience with us within our customer satisfaction process to further improve our shortcomings. As discussed, order status is auto-synced from Delhivery One to Shopify and we shall keep you updated about the rest features as and when they are released.
May 22, 2024
Single star is also high rated for this crap application. I synced my shopify website for the first time and recharged my account with Rs. 1000. I had 2 pending orders which got synced on the delhivery dashboard and they were showing as pending orders only. Once I packed the orders, I pressed the fulfill button for both the orders on shopify orders page. Both the orders disappeared from the Delhivery dashboard immediately. I could not find those orders anywhere on the Delhivery app. I waited till next day hoping that someone would come to pick the orders but nothing happened. I tried contacting the customer care but to my surprise, THERE IS NO CUSTOMER CARE PHONE NUMBER, CHAT or EMAIL through which we can reach out to Delhivery. There CEO Sahil Barua is living in his cocoon. All a customer can do is raise a ticket and wait for someone to reply back. They replied me back with a youtube link on how to connect Shopify and Delhivery which was not my issue as both the applications were already connected but the connection was still not working. At last, I called my local courier service provider who charged me less than what Delhivery was supposed to charge me. He gave me DTDC tracking which I put in the order details and it instantly generated a DTDC link which can be shared with the customer. PLEASE DONT INTEGRATE WITH DELHIVERY. THEY HAVE THE WORST CUSTOMER SERVICE ON THIS PLANET. PERIOD.
We sincerely apologize for your disappointing experience with our services. As discussed, if a Shopify order is fetched in Delhivery One but is mark as fulfilled from other platform, the order state on One is changed to 3rd party state. We have shared your feedback with our team and shall work towards further improving our services.
May 11, 2024
Superb
We are happy to know you liked our application and we appreciate you taking the time to leave us a 5-star review. Thankyou!
April 26, 2024
Pathetic customer service experience and high charges, also no call support, I do not recommend this app go with Shiprocket or Nimbuspost they are much better in customer service and everything
April 22, 2024
My Experience is very poor with Delhivery in terms of linking with Shopify. I am still not able to link for the last two weeks despite creating two tickets. Very disappointed
We are so sorry this was your experience while trying to integrate our app. Our team has identified the issue and have fixed it. Your Shopify is successfully connected to Delhivery One. We shall continue to improve our services to get a better rating the next time