Delhivery ‑ Logistics Platform

All your services are good. Except the below 1) Package type (plastic cover / Cardbox) shortcut option not available in MORE FILTER. We have to click each shipment to select this package type. So please enable this option in MORE FILTER soon. 2)After customer's orders received in Shopify, their shipping Addresses not synced properly with DELHIVERY Portal. Each time & for every order, we have to re-enter the customers pincode to auto-assign the State & City in your portal. Its Headache 3) Return pickup charges is TWICE the amount of normal shipping charges. 4) frequently incorrect weight has been scanned in some of my shipments. We have to monitor the Wallet transactions.

Channel integration - Unable to fetch order, Two Tickets are raised with ID 70881091 and 71076257 But no Response or any Solution provided. Customer Support is very poor.

Giving 4 stars because finding difficulty to understand some features. Value for money ? indeed !!

The support team is pathetic. They reply to a critical query after 3-4 days!

integration was good,we process our order through unicommerce only.orders automatically sync.easy to use .bulk order processing with just single click.

Edit 3: not able to install app. Error : Failed to fetch shop data Edit 2: So they have an option on their website to send shipment notifications to customers, but that is Delhivery's own email that is sent and not the Shopify default shipment email template. So, once you download this app your customers would no longer receive the default shipping email template from Shopify but would rather get it from Delhivery branded email. Edit 1: Reducing it from four to two stars. The shipment email is not sent to the customer when the order is fulfilled by this App. This needs an urgent fix. Decent but needs a lot of improvement. The order status doesn't sync properly most time. For instance, an order delivered two weeks back is still showing as "Out for delivery" on Shopify orders page. Hopefully they improve the app.

There was some integration problem Initially, which was due to two account we were operating. One is for surface and the other one is for Express shipment with the same email ID login. Delhivery customer care was not able to make it out, but integration team has done commendable job. Even they have clubbed our both Id and integrated shopify also. Representative from their team Ms. Maitreyee worked for two days and completed her task late evening and sorted out all our issue. updating to 5 star for their seriousness to understand the problem and give solution to customer. God bless. Stay safe.

Worst support , its quite months but still unable to make it work every time "channel only exists" even in one click installations . i don't know how there mapping works .

Orders are not syncing initially. But after 15 min it shows the orders in panel. So there is no problem. Just have to wait some time.

orders were not getting synced but after that there team helped and now its getting synced.