Zapiet ‑ Rates by Zip Code
Zapiet - Rates by Zip Code
Rating
4.7
feedback
78
chart
#644
All reviews
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Nov. 10, 2025
Tuve problemas y Jessica fue muy amable en arreglarlos. ¡Gran aplicación, es muy útil!
¡Muchas gracias Claudia por tu reseña! Me alegra saber que pude ayudarte a resolver los problemas y que encuentras útil nuestra aplicación. ¡Tu apoyo significa mucho para nosotros! Con un saludo cordial, Jessica
Sept. 24, 2025
Jessica was amazing in trouble shooting my issues with online ordering (turns out I had put a max cart limit!). I use this app for my customers to select in store pick up or delivery along with their delivery by zip code app. they make it super easy for both my customers and us to navigate. Their customer service is top notch as well!
Thank you so much for your kind words, Amanda! I’m so glad we were able to get the issue with the cart limit sorted out. It’s wonderful to hear that Zapiet - Rates by Zip Code is making things easier for both you and your customers, and that our support has been helpful along the way. We truly appreciate you taking the time to share your experience! As always...if you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
March 25, 2022
App has gone down in our peak season, stopping sales whilst £1000's are being spent on advertisement, no notification of an issue when there clearly is, telephone line has no answer, so the only option is email. Considering how important this function is, especially when the margin between a sale & losing a customer is so small, you would think that they would have an easier route to raise immediate issues, rather than having to wait for a few hours for a response. Very disappointing....
Hi Richard, I truly appreciate it when our merchants take time to leave us feedback, its is what allows us to improve and correct issues so that they do not occur again. It looks like at the time of your call one of our team members might have been having a small issue with the telephony system at the moment you called, I have reached out personally to correct their issue and ensure it does not happen again in the future. If you ever have an issue reaching us again, please simply call back immediately and you would be connected with a different agent in our team. Again I would like to apologize for the downtime caused with shipping rates not generating in Delivery Rates by Zipcode , we have been working extensively in the background to ensure the stability and reliability improves to avoid small outages like this. We publish real time updates on outages and planned maintenance at all times via https://status.zapiet.com/. Kind regards, Sam
March 15, 2022
Flora resolved my minor issue within 5 minutes! Excited to start selling and for our customers to be able to have our products delivered
Hi Lillian, Thank you very much for your lovely review! I am glad I was able to help you get set up today. Please don't hesitate to reach out should you need anything else. All the best, Flora
Jan. 13, 2022
Dos días fallando en el administrador y no se pueden hacer las ediciones correspondientes en las tarifas de la tienda.
Hola chicos, Lamentamos lo ocurrido con el acceso a nuestra app. Hemos tratado de ponernos en contacto para poder resolver esta situación lo mas pronto posible. Seria posible que desinstalen la app, para luego volver a instalarla y así determinar si ocurre lo mismo de nuevo por favor? Si vuelve a ocurrir lo mismo nuestro Senior Support nos podrá ayudar para poder resolver esto 🙏🏻 Estaremos en espera de su respuesta! Muchas gracias. María
July 7, 2021
This app does exactly what I needed. We use it to block off shipping zipcodes and it works well for that. I had some questions with setup and their support team was wonderful and patient. They even helped setup when I was missing what to do.
Hi there, Thank you very much for your kind words and the lovely review. It was great chatting with you and helping you set up our Delivery Rates by Zip Code app for your shipping needs. If you have any questions down the road or need any assistance, please jump on our live chat and we will be happy to help . Cheers, Jessica
May 11, 2022
We use this app to display same day / next day shipping rates to select postal codes only, in addition to our regular Shopify shipping rates and it works great in doing this - our new rates only display to people in our custom list! Had a rate display hiccup upon set up and Jessica from support was fantastic in identifying and solving it for us quickly via chat - now everything is running smoothly! Overall I would recommend this app if you're looking to customize your rates beyond what Shopify offers by default. Update: Using this app now to move my curbside pickup shipping rates to limit them to a smaller segment of customers than what I had previously set up via Shopify basic shipping settings. Works great! Thanks Stephane for your help - I am so happy to know I can display multiple rates with different names to my customers at the same time. Fantastic.
March 30, 2021
Unfortunately, Shopify subscriptions do not recognize the Shopify delivery. This app is solving our problem! We are now able to offer our immediate zipcodes free delivery and then shipping for the rest of the US. I had trouble setting it up and the customer service was really great and quick! Recommended if you need this feature.
Hi there, Thanks for the kind review. I'm glad that you have found our team helpful in regards to getting all your questions answered and making an improved user experience within your store. You know where we are if you need any more help! Jayne
Feb. 24, 2021
What another great App by Zapiet!...We use the Store pickup & delivery app and this app and they are both excellent! There support is spot on, when ever i have reached out to them on there Facebook page have always replied almost instantly! Sam is a legend and has helped me out no end with anything i did not understand or any issues. Zapiet is by far my favourite App provider and just wish they would bring out more!!!
Jan. 6, 2025
App has become a lot more reliable over the past 2 years and support is super fast. Super impressed with all the improvements this team has made!
Thank you so much for your kind words and for taking the time to share your experience with our Delivery Rates by Zip Code app! We’re thrilled to hear that you’ve noticed the improvements over the past two years and that our support team has been able to meet your expectations. Your feedback means the world to us, and it motivates us to keep improving and providing the best possible service. If you have any other questions down the road, please do not hesitate to send us a message. We’re always here to help! Thanks again for your support—it truly makes a difference. Cheers, Andy
Jan. 22, 2021
Have been using this app for 12 months and it is great! Support is excellent too, I had an issue and they responded within 15 mins of sending through and fixed the issue.
Oct. 15, 2020
Great app if you need something simple to validate zip codes for specific rates. It doesn't have much customizability like their other app, store pickup and delivery which allows you to edit the checkout screen.
Hi there, Thanks so much for your feedback. I absolutely understand your frustration, and I’m sorry for this. We have investigated the reason why we missed your free setup call, as this is highly unusual. Actually, this is our first missed appointment! It appears that our system that automatically synchronizes with our team’s schedule allowed you to book a time that wasn’t actually available. We have already implemented a fix so this issue doesn’t happen again. I am super excited to work with you to get your store set up. I have reached out to you via email, and I will call you during your business hours today. I look forward to speaking with you soon :) Kindest, Sebastian
Sept. 15, 2020
Sandy was so amazing! Quickly explained where I'd gone wrong and fixed my issues, you're doing an amazing job guys!
Thank you so much! It has been a pleasure to work on your store :D Don't hesitate to reach back to me, if there is anything else I can do to help you. Thank you for having took the time to come leave this review! Wishing you a lovely day. - Sandy
June 10, 2020
Highly recommend. Being a UK store owner i needed to split mainland post codes from Northern Ireland, Scottish Highlands, Isle of Man etc. Shopify don't currently have this option on there shipping rates even though people have asked for it for the last 7 years. However this app is a game changer, easy to use and it helped me set all the postcode zones up effortlessly. i have tried all the other apps that offer a similar system, Parelify, better shipping etc but by far this was the best. Great Job Guys!
May 24, 2020
I would highly recommend Zapiet. Thank you Andy. This app works very well & the support team really care for their customers.
May 13, 2020
Works as it's supposed to ! easy to set up and to update if you need to. Customer service is fast (more or less 24 hours).
April 15, 2020
Works seamlessly for what I'm after and the Zapiet Support has been brilliant, from guiding me which app to use and helping me tackle any issues I've had. Highly recommend the app and Zapiet.
March 20, 2020
We developed a platform to quickly provide services to our region with prepared meals to face the COVID crisis. We had a few problems at first with the integration of this app (mainly due to our selected theme), but the Zapiet staff were quick and (4 out of 5) reliable to provide us with answers (if you can get your hands on Stephane - great guy!). We had deadlines to meet and they were a bit tight with meeting them, we had to give a few extra pushes - it seems there were also very busy on their side. All in all, things worked out great, deadlines were meat - with a few drop of sweat - and the functionalities are all working just fine! Thanks guys!