Digital Downloads

June 13, 2014

TOTAL & UTTER SHIT. I process between 30 & 40 orders a day for digital downloads and every day I receive complaints from customers that they have not received the download link. I have contacted support several times and they always say that they don't see a reason why the e-mail was not received. When I look in the app I am finding that every 3rd order is going un-downloaded. I'm having to manually go into the app and re-send the download link, which is sucking up an unacceptable amount of my time, in addition to making my business look terrible. Moreover, I can't resend the download e-mail from the Shopify iPhone app, so I have to wait until I'm at my computer and go into the Shopify admin. A ROYAL PAIN IN THE ASS!!!! I shouldn't have to pay for an ungraded app just to ensure that my downloads are actually being received! This software/service was supposed to make my life easier and streamline my work. Shopify's interface is easier to use and the POS is integrated, but I'm starting to regret not going with 3D-Cart.

Jan. 31, 2014

Works about 75 percent of the time. Doesn't always send out the emails which is a pain and a hassle.

Nov. 5, 2013

PRO: It's free and supports multiple files for one product, which is the primary reason we switched to Shopify. We only sell .jpg files. ANNOYING BUT BEARABLE BECAUSE IT'S FREE: Having to do some minor things twice, "re installing" the app every time we start using it again, and not having the download link show up on the order confirmation page. UNACCEPTABLE: 8% of our orders have one of three technical problems (yes, I spreadsheeted the data to get that figure): 1) The email download doesn't show up (yes, we verified that it wasn't in their spam folder) 2) In Windows 7, Windows Vista and Windows 8, customers download the .jpg file but it saves as a MHT file that they can't use (customer service nightmare here). 3) Customer clicks link to download, and it simply says the limit has been exceeded (yes, we verified that the product had a download limit of 2). On average, we receive a technical complaint directly caused by the Shopify app every 5.5 days. We've verified that other complaints we've received have been at the user end and did not include those in our data set to give you the above numbers. CONCLUSION: I don't expect a free app to have the shiny features of a paid app, and I don't even think the paid solutions are that overpriced. I do expect this free app to do what Shopify says it should do in its second bullet point as of 11-5-13: "Customers get access to content instantly." Shopify's description of this app is true 92% of the time. So Shopify either needs to change the app description to reflect the truth (come on copywriter, get creative), or it should have one of its developers walk away from the tapped keg, grab some Tim Horton's coffee, work out some bugs and write some scripts. I look forward to Shopify making this ok app great!

March 1, 2025

I'm updating this app review to a 2 stars. I have been using this for over 10 years now. Lately there have been several outages that have cost me business and time. I never see notification of updates. Everything is happening behind the scenes and downloads that I have had set up for over 10 years just stop working. C'mon Shopify. It's all I sell. Stop terrible development practices and test whatever it is you are doing PRIOR to going live. You are affecting live stores! NO MORE EMAILS! They are delayed or going to junk mail. The download screen needs to appear when the customer purchases the product!

April 2, 2013

Works pretty well! Except for the fact that the download email ends up in the spam of some customers...