Digital Downloads
Sell digital files like e-books, art, graphics and more.
Rating
2.6
feedback
473
chart
#3,662
All reviews
Rating Breakdown
Review RSS Feed
Aug. 1, 2024
Shocking app, very poor from Shopify considering the high monthly fees we pay. Does not allow you to add branding to the email that sends the download, so it looks like spam and builds a distrust with your customers
Hi, there! Thank you for your review. I understand how being able to add your branding to the Digital Downloads email would be beneficial for your business, so I have shared your feedback with our developers. I can't guarantee the change will be implemented, but if it is, an update will be posted to the Shopify Changelog (https://shopify.link/N5vR). Thanks again for your feedback! - Greta, Shopify Support
Aug. 1, 2024
Not working at all at the moment. Do not install.
Hi there, thank you for taking the time to reach out. If you're having issues using Digital Downloads please contact our support team directly so that we can take a look at this for you: https://shopify.link/vRnL. -Victor, Shopify Support
July 18, 2024
no support and all 200 of my products suddenly are not linked... not cool, and NO SUPPORT to help! use an app with better support when you need them!
Hey, there! Thank you for reviewing Digital Downloads. I'm pleased to let you know our support team can help you with any questions or concerns regarding this app. Please feel free to head over to our Help Center (https://shopify.link/goV1) and start a chat with the AI assistant to connect with a support advisor. -Summer, Shopify Support
July 18, 2024
DO NOT get this app. Shopify is no longer supporting it and this is a quote from a tech support rep: the current app is in maintenance mode, meaning that developers are only investing resources into resolving "critical security fixes or widespread bugs". After using it for four years I can no longer upload files.
Hey, there! Thank you for taking the time to review Digital Downloads. While we still support the app, the scope of our support may be limited. If our support team confirms that an issue cannot be supported, you may consider using one of the third-party apps in the app store which you can find a list of here: https://shopify.link/vkM2. -Summer, Shopify Support
July 18, 2024
Doesn’t work, does not upload, never finishes uploading 0 stars
Hey, there! I'm sorry to hear you're experiencing an issue with the Digital Downloads app. If you're open to it, you can try the following local troubleshooting steps to attempt to fix the problem: Clear the cookies and cache of your browser (https://shopify.link/nWZD) Try a different web browser, as well as an incognito window or private browsing window (https://shopify.link/xy5o) to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look. Ensure the web browser (https://shopify.link/3zvN) is up-to-date (https://shopify.link/ynwg) on the latest version. Try another device, such as another computer or mobile phone. Try another internet connection (switching to a cellular network on a phone rather than wifi, for example). Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere. If none of these resolve the issue, you're welcome to create a support ticket by visiting our Help Center (https://shopify.link/goV1) and starting a chat with our AI assistant. One of our support advisors will be happy to look into this! -Summer, Shopify Support
July 18, 2024
Estou tendo problemas. Parou de funcionar e está com erro todos os downloads gerados. This XML file does not appear to have any style information associated with it. The document tree is shown below. InvalidAccessKeyId The AWS Access Key Id you provided does not exist in our records.
July 10, 2024
Hi im having trouble adding a "access your digital file" block after checking out for my item as i want my customer to be able to download the file right after purchasing at checkout
July 8, 2024
I have been using your application since November of last year, and everything has been running smoothly. However, since the latest Shopify update, I have encountered a problem. When a customer places an order, they no longer see the download link on the page, even though I have it activated in the settings. This issue only started occurring after the recent update. I would greatly appreciate your assistance in resolving this issue. By the way, I want to mention that the application is otherwise very, very good.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look at those errors to ensure this gets resolved: https://bit.ly/2AWw5VA. - Blair, Shopify Support
July 4, 2024
There is a minor problem with the application. When the purchase process is completed, the file download feature does not appear on the purchase completion page. The file is only sent by email * The application does not appear when the Checkout page is modified
Hi there, thank you for your review. I'd recommend contacting our support team about this so that we can authenticate you on your store and take a look at this issue for you. You can get in touch via the Help Center: https://shopify.link/vRnL. -Victor, Shopify Support
June 30, 2024
I've used this app for almost ten years, and although it's not perfect, it does the job of sending my customers links to their purchased PDF patterns, and it's free. I would LOVE it if the files you uploaded were marked with a date! I would LOVE it if customer email addresses were synchronized with the address they use and updated in Shopify. Finally, the customers who have canceled a purchase or have received a refund don't get a new link sent if the file is updated. Finally, a hosted version of the app would be amazing. I wouldn't mind paying for one, so I wouldn't have to manually send people new links to their PDFs. Wardrobe By Me
Thank you for taking the time to write your review and I'm glad to hear that you've gotten good use out of the Digital Downloads app over the last ten years. The feedback you've provided us on how we can improve the app is appreciated and I'll be sure to pass this onto our app development team. -Victor, Shopify Support
June 24, 2024
This plugin only supports a single file upload, which is quite limiting and not clearly mentioned in the file management area. Although it seems to allow multiple file uploads initially, attempting to save results in a vague error message without any clear indication of the issue. This can be frustrating and time-consuming, especially when you need to manage multiple files. I hope the developers address this limitation and improve the error messaging for a better user experience.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shopify Support
June 24, 2024
It's working but it's not a niceview
Hi, there! Thank you for taking the time to leave us a review for the Digital Downloads app. We appreciate the feedback you've provided us here. If possible, can you please reach out to our Support Team via our Help Center (https://shopify.link/vRnL) so we can collect more context around this feedback and see if it's something we can assist you with? We hope to hear from you! -Imogen, Shopify Support
June 11, 2024
Zero issues with the app. Works great, but we offer free POS PDFs for digital download - not selling digital products, so your milage may vary. See for yourself. https://paintedheirloom.com/products/fusion-mineral-paint-digital-downloads
May 31, 2024
Es ist ja eine offizielle Shopify-App. Wieso ist es nicht möglich, dieses Mail mit einem Shopify Mail-Template zu versenden?
May 24, 2024
App works for downloading digital images, then it stops functioning properly. Its glitchy. Now instead of automatically allowing users to receive a link in checkout confirmation... it "hangs up" and states there is a delay. When I look in admin, there is an unfulfilled status on the purchase. So instead of automatically fulfilling the order, it hangs up and waits for a response on the admin side. These orders are all digital download and have NO physical products in the order, which will cuase this issue, but we do not have that case. All digital. A second issue, if you add your digital file using the link provided when setting up the produce it will not actually add the downloadable file. You have to do this in two steps. Add your product as you normally would, then go in through the app, find the product and add the download file.
Hi, there. Thank you for sharing your experience and feedback! I'm happy to pass this on to our team who looks into improvements we can make. That being said, I'd also recommend you contact our support team through the Help Center here (https://shopify.link/vRnL) so we can take a look at this with you. We'd be happy to review this and see what we can do to help get it working as expected. -Erin, Shopify Support
May 10, 2024
After payment, can you add the download button in the page?
Hi, there! Thank you for your review. At this time, files are only available to download via email after the purchase is complete. However, I have submitted your feedback to our developers for their consideration. Thanks again! - Greta, Shopify Support
April 20, 2024
App was working really well for about a year. However, for the past couple months, it's been extremely buggy, and Shopify seems to have no solution. It says 'Unsupported' under the settings page. Files don't upload for me anymore, or they upload but I'm not able to save changes. One of my products has 2 digital files attached, but the app only lists 1. I'm not sure if things are getting sent out properly either. I've tested different browsers, different computers... Nothing... So it's basically become useless, and I'm at a point where I need to migrate to a new app. Pretty frustrating...
Hey there, thanks for the review. If you are experiencing issues with the application, try to clear the cache on your browser and try the actions again: https://shopify.link/b7xY. If the issue persists, I would suggest attempting to use a separate browser to see if that does the trick. For example, if you are using Safari - try this on Google Chrome. In the case that it does not resolve the issue that you are experiencing, you can speak with our live support by navigating to the Help Center: https://shopify.link/mLA. -Ollie, Shopify Support
April 16, 2024
I too have had no problem with this app. It does what it's supposed to do. I've not had any complaints? I'm not sure why the low rating. Now Shopify tells me to contact the developer and update it.? But the Developer is Shopify. I see an answer from them below saying that they are working on it and it gives a link to their progress but the link doesn't work. ??