Digital Downloads
Sell digital files like e-books, art, graphics and more.
Rating
2.8
feedback
245
chart
#4,852
All reviews
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July 29, 2025
Will randomly loose your files (they literally disappear), or they will forget to update the SSL certificate, or all the URLs will expire... Be ready for some random issues and always keep a backup of your files.
July 9, 2025
This app is good and does mostly what we need. The unfortunate part is that Shopify recommends the New Customer Accounts type. However, their own app is not built to use the New Customers Accounts type.
July 2, 2025
Really best application for digital product as automatic downloads digital products
July 1, 2025
When it works, it is amazing but I've been receiving emails from customers saying they never received an email with their downloads... they can't find it in their spam either.
June 14, 2025
Great app but would be better if it included the DATE of the last file uploaded. We update our downloads but because we have three sites we are uploading to, it'd be helpful to double check which is the most recent version of the file. Other than that - pretty much the app is working well, barring human error (like forgetting to upload the file in the first instance!!!).
April 27, 2025
Please release an update fixing the issues asap, I've been using this app for year with great results but it's not working as it used to anymore! Any info on this matter would be grately appreciated.
April 14, 2025
The app stopped working completely after 6 years of having it on my store. I have very unhappy customers as a result.
April 11, 2025
it doesn’t really load you have to keep opening it for it work. i did it ten times before i let me add the digital items
Feb. 26, 2025
In the Shopify Digital Downloads app, when viewing an individual digital product, it would be extremely helpful to be able to click "Previous" and "Next". This functionality is already built into the main Products section of the UI. I cannot express how much it would help me to have this implemented in a similar location of the Digital Downloads app. It would cut the time and effort required for me to upload new digital files by 75% or more. I have hundreds of digital products that I have to update each time there is a revision, and this is an extremely laborious process with the current app dashboard.
Feb. 10, 2025
When we release an update, only a small proportion of customers are receiving an email notification and the updated files aren’t being displayed within their account.
Jan. 22, 2025
I loved this app. But it stopped working randomly one day last week and none of my customers were getting links to their downloads.
Jan. 16, 2025
Like many others, this app was working fine then randomly stopped working. We need to move to something else.
Jan. 3, 2025
I LOVED this app until it stopped working in Dec 2024. I can not upload my digitals to my products. It was sooo easy to use. Much easier than the other digital download products available. I wish you all would fix the app. Would make my day and business so much easier.
Dec. 23, 2024
First time I used it, I muddled my way through, 2nd time was difficult, third time, even harder, I can't get the order to go over to the digital download side, so have manually sent a link to download it Have asked for support, but find support quite slow, they seem to spend more time writing niceities, than just helping. I wouldn't recommend, hopefully there is a better option out there, as this is frustrating. I have an urgent order and I can't get it to work. Was then told that the app developers are working on "crucial bugs" and to try sky pilot or another paid app instead, if shopify no longer care about keeping their apps working. remove them so their customers don't use them and then look like idiots to their customers when it doesn't work.
Dec. 2, 2024
this app was working fine then randomly stopped working. I can't get in touch with anyone and support tells me "it's been escalated" but it's been 5 days so far and still nothing. All of this is currently happening on black Friday weekend and NONE of my orders are fulfilled. I need to reach out to each customer individually to manually send them what they purchased. I can see that the app "requires an update by app developer" but support was not able to find that (I found it myself) and as of day 5 this is STILL not fixed.
Nov. 16, 2024
Basically stopped functioning properly ( No link on checkout page and random emails to customers with download links if they are lucky). Support said they are not continuing to support the app - would be nice to have been told before you upload thousands of digital files. They suggested using a few other 3rd party apps on their store - all of which are more to subscribe too than my actually shopify plan. Appalling and I will be looking at a new platform such as Payhip which looks after its customers way better. They need to do the right thing and fix the very basis problem such as giving customers a doenload link - not rocket science.
Nov. 14, 2024
We used this app to sell Ebooks and Ebook bundles in our store. We were able to uses this app last year with no issues. Recently, we tried to do the same but did not have success. The save button would spin and spin without any chance of being able to save. It really messed with our plans to sell these products before a specific date.
Nov. 7, 2024
1. MAY NOT SEND LINK. 2. NO CONFIRMATION PAGE LINK. Details: 1. May not get link: We have checkout>order updates> enabled for sms OR email. If customers checkout with sms, they will NEVER get an EMAILED download link. We would have to eliminate order updates by sms to require an email be added to the order. We have several customers that rely on text order updates so this is not a viable solution. 2. No confirmation page link: It does not appear AT ALL on the order confirmation page DESPITE being ACTIVE in the Digital Download app settings. Just wasted my time for over an hour with Shopify help - here is a quote from help: "I wanted to share with you that the download link is sometimes not appearing on the order confirmation page, which is expected behavior." No, dude. That IS NOT at all expected behavior.