Digital Downloads
Sell digital files like e-books, art, graphics and more.
Rating
2.7
feedback
246
chart
#4,763
All reviews
Review RSS Feed
Nov. 3, 2024
Don't hope for a good experience with this app. The 1 star reviews tell you everything you need to know, and stay clear! This app will not display a download link on the order confirmation page. Only an email will be sent. So many horror stories. Look elsewhere.
Oct. 21, 2024
Was hesitant after reading some of the reviews but after putting through some sales in test mode it has worked for me so far. It didn't provide a download link at Checkout (even though I have that option checked in the settings) but an email came through very quickly with the download link which worked fine. The other plus point is the file size limit being 5Gb which I doubt I will ever need but it's nice to know i'm not restricted like in some other apps.
Oct. 15, 2024
Works fine for me. After they pay it provides the Download LINK on the thank you page. It is just not sending an email with the download links. So its still functional.
Using app
Almost 2 years
Total reviews
1
Average rating
5.0
Oct. 11, 2024
Absolutely dreadful, do not use. It has been generating all kinds of bogus emails to my customers. Very embarrassing.
Oct. 7, 2024
The good point is it's using Shopify domain to send emails, which has a good reputation and avoid your download emails to end in the junk. The other good thing is the fact that your files are hosted on the Shopify server and you have a use limitation per download (5gb). On the other end, the app needs some necessary improvement : a file manager to avoid duplicates, fix the download on purchase page...
Oct. 2, 2024
This app is complete balls, customers cant even login to view their product so if the initial email is lost the product is lost. complete shite just use sky pilot if ur strapped for cash.
Sept. 19, 2024
this goes out of its way to be clunky and cumbersome. if you're here looking for a solution to sell music, unfortunately this probably ain't it.
Sept. 10, 2024
used for ages but very glitchy and big files are nearly impossible to upload
Sept. 9, 2024
Recently application stopped working, no longer sends customers download links.
Sept. 6, 2024
I've used this app for years with no problems. With the last Shopify settings update this app no longer works at all. I also had it installed on some of my client's websites I designed because it never gave me trouble before and it was free. DO NOT DOWNLOAD because Shopify support told me they would not be fixing the app. Now I have to download a new one and reupload over 1,000 digital downloads.
Sept. 5, 2024
They say to ignore the old reviews and things have changed but I can't see how. I added the download pdf without a problem - did a test check out and there is no link, or any information to download the pdf. Crazy!
Sept. 3, 2024
If you sell digital downloads and think about moving to Shopify for this feature: don't, unless you have done your research. Soon after I switched to Shopify with all my customers, they stopped the support for the digital downloads app. I had many chats with the customer service, with different feedback. Some said I should look around for an additional app, others said, they appreciate the feedback and will forward it to the developer team, yet others again said they won't spend any more time on developing this feature. This is 2024, guys. You cannot just sit there and see the money rolling in raising your prices and do nothing, when it is literally a digital world now. Very unimpressed with this part of shopify!
Sept. 2, 2024
This app was coded in the middle ages and haven't been updated since! Here are 2 critical issues: - It is not compatible with the new customer account, there is no way for your client to download the files they purchased from the Order page. - You cannot HTML markup the email templates for Download Ready and for Updated Product, all you're left with is some crude text that looks like a badly formatted spam email Digital Downloads app devs, are you still alive?
Aug. 28, 2024
I don't know what the Devs did but this app is currently useless. Not only do new customers not get an email or a download link, but OLD customers lost access to their previous download links on their Order Status Page. This app literally does nothing now.
Aug. 18, 2024
It just stops working and nobody at support knows why
Hi, there! Thanks for bringing this to our attention. Reaching out to our Support Team to provide this insight to our developers was the best approach. Thanks again!
Aug. 17, 2024
It's simply an insult to Shopify customers that in 2024 there is no native, properly functioning digital download app. Links do not appear after purchase and there is no link to download again in the client panel. looking for another solution.
Hey there, thanks for the review. I can certainly see the benefit of Shopify having a native function for digital products without the use of an application. I am going to provide the feedback to our developers as a suggestion. We appreciate you taking the time to bring this to our attention. -Ollie, Shopify Support