Digital Downloads
Sell digital files like e-books, art, graphics and more.
Rating
2.3
feedback
264
chart
#4,011
All reviews
Rating Breakdown
Review RSS Feed
April 16, 2024
I too have had no problem with this app. It does what it's supposed to do. I've not had any complaints? I'm not sure why the low rating. Now Shopify tells me to contact the developer and update it.? But the Developer is Shopify. I see an answer from them below saying that they are working on it and it gives a link to their progress but the link doesn't work. ??
April 14, 2024
Generally the app works well, I've been using it around 5 years, however there are a few issues and things that could be improved. 1. There have been several occasions where downloads have not been sent for a few hours and this has cost me time and stress trying to fix it although it did sort itself out in the end... 2. The main thing that could be improved is adding the download links into the customer account page so customers can download again in future. I'm regularly getting asked if I can send download links again because a customer has changed computers and lost the emails etc. This is a huge pain if the customer has 10+ orders and i have to send one at a time! I have found a workaround for this though! If you open up the list of customers orders and select them all, you can mark them as unfulfilled and then mark as fulfilled again. This will send all of the emails again in one go! You may want to uncheck 'send notification to customer' otherwise they'll get a 'your order is on the way' email too which is not needed! 3. There's no way for a customer to download all files in one go. A zip file would be nice. For example if they buy 50 digital products in one order they will need to download all 50 from different links. It would be much better if it could generate a zip from all of the files and create a single link for that. Hope this helps!
April 13, 2024
If Digital Downloads no longer working... Just reinstalled it looks like after updating my store version might of cause the API to stop working.
April 11, 2024
This app has now crashed on me and i have no way to put digital files to download for my customers. On top of that when it DID work itd send a downlaod link for my videos but itd only let my customers VIEW the video, wouldnt let them actually dopwnload it on mobile
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can ensure this gets resolved: https://bit.ly/2AWw5VA. - Blair, Shopify Support
April 9, 2024
Folgender Hinweis steht in der App: "Diese App funktioniert eventuell nicht wie erwartet Digital Downloads muss vom App-Entwickler aktualisiert werden. Kontaktiere sie, um Unterstützung zu erhalten, oder deinstalliere die App." Ansich funktioniert die App ok, fände es toll, wenn Shopify die eigenen Apps für solch eine wichtige Funktion (z.B. Ebooks, Rezepte...) inhouse pflegt und nicht Drittanbieter Lösungen notwendig sind.
April 2, 2024
I love this app, but I just saw it's unsupported now. I contacted the Shopify Support Team and they told me they won't update it and I should maybe consider other apps... This is sad!
Hello. Thank you for sharing your review. That is correct. At this time, we will only be implementing critical security fixes or fix widespread bugs. We apologize for any inconvenience. -Mac, Shopify Support
March 28, 2024
The app has been working for two years with no problems. but lately it's been crashing all the time. And now a message appears: "This application may not work as expected". It's impossible to contact the developer. I don't know what to do.
Hi there. Thank you for sharing your review. At this time, the Digital Downloads app is in maintenance mode. However, we will still implement critical security fixes or fix widespread bugs. You can review our public documentation here: https://shopify.link/vaWl -Mac, Shopify Support
March 26, 2024
**THIS APP IS NOT BEING UPDATED BY THE DEVELOPER DO NOT USE**
Thanks for your review! While it is true that our Digital Downloads app is in maintenance mode, we will still implement critical security fixes or fix widespread bugs. -Olivia, Shopify Support
March 25, 2024
i dont understand why it keeps saying it unsupported... does anyone know an alternative app
Hi, there! Thank you for taking the time to share your review. I understand that you're seeing an error message that the app is 'unsupported.' Could you try uninstalling and reinstalling the app to see if this resolves the issue? -Victoria, Shopify Support.
March 25, 2024
Tienes que actualizar y no lo haces, mi tienda no deja de decirme que desinstale tu app por que no va bien
March 18, 2024
This is the perfect one for me, easily downloadable. I did trial multiple time to cross check it's download process. This app is the best one to sell digital products online.
March 17, 2024
This app has worked perfectly since I integrated it. The app has not yet produced any errors during downloads. There have been no customer complaints about downloads not working.
March 13, 2024
How can I reach out to the developers? Shopify is stating the app is unsupported now.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. To get this resolved, you can uninstall and reinstall the app into your shop. If you continue to see the error after completing those steps, please feel free to connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support
March 13, 2024
App shows unsupported
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Digital Downloads app. To get this resolved, you can uninstall and reinstall the app into your shop. If you continue to see the error after completing those steps, please feel free to connect with us directly: https://bit.ly/2AWw5VA. - Blair, Shopify Support
March 13, 2024
Merhaba, uygulama desteklenmiyor uyarısı alıyorum. Bir güncelleme yapılacak mı? Diğer uygulamalar ücretli, bunu kullanmaya devam etmek istiyorum
March 12, 2024
Keep getting message that says this app may not work as expected, it needs to be updated by App Developer. which is Shopify. you would think since I'm using shopify they would make sure they keep up with their Apps, so peoples sites work properly.
Thank you for your review. You are free to continue using the Digital Downloads as long as it continues to work for you, and can ignore this banner if this is the case. We appreciate your feedback on this. -Victor, Shopify Support