Shopify Digital Products

it doesn’t really load you have to keep opening it for it work. i did it ten times before i let me add the digital items

I loved this app. But it stopped working randomly one day last week and none of my customers were getting links to their downloads.

Like many others, this app was working fine then randomly stopped working. We need to move to something else.

I LOVED this app until it stopped working in Dec 2024. I can not upload my digitals to my products. It was sooo easy to use. Much easier than the other digital download products available. I wish you all would fix the app. Would make my day and business so much easier.

First time I used it, I muddled my way through, 2nd time was difficult, third time, even harder, I can't get the order to go over to the digital download side, so have manually sent a link to download it Have asked for support, but find support quite slow, they seem to spend more time writing niceities, than just helping. I wouldn't recommend, hopefully there is a better option out there, as this is frustrating. I have an urgent order and I can't get it to work. Was then told that the app developers are working on "crucial bugs" and to try sky pilot or another paid app instead, if shopify no longer care about keeping their apps working. remove them so their customers don't use them and then look like idiots to their customers when it doesn't work.

1. MAY NOT SEND LINK. 2. NO CONFIRMATION PAGE LINK. Details: 1. May not get link: We have checkout>order updates> enabled for sms OR email. If customers checkout with sms, they will NEVER get an EMAILED download link. We would have to eliminate order updates by sms to require an email be added to the order. We have several customers that rely on text order updates so this is not a viable solution. 2. No confirmation page link: It does not appear AT ALL on the order confirmation page DESPITE being ACTIVE in the Digital Download app settings. Just wasted my time for over an hour with Shopify help - here is a quote from help: "I wanted to share with you that the download link is sometimes not appearing on the order confirmation page, which is expected behavior." No, dude. That IS NOT at all expected behavior.

Don't hope for a good experience with this app. The 1 star reviews tell you everything you need to know, and stay clear! This app will not display a download link on the order confirmation page. Only an email will be sent. So many horror stories. Look elsewhere.

Absolutely dreadful, do not use. It has been generating all kinds of bogus emails to my customers. Very embarrassing.

This app is complete balls, customers cant even login to view their product so if the initial email is lost the product is lost. complete shite just use sky pilot if ur strapped for cash.

this goes out of its way to be clunky and cumbersome. if you're here looking for a solution to sell music, unfortunately this probably ain't it.

Recently application stopped working, no longer sends customers download links.

They say to ignore the old reviews and things have changed but I can't see how. I added the download pdf without a problem - did a test check out and there is no link, or any information to download the pdf. Crazy!

If you sell digital downloads and think about moving to Shopify for this feature: don't, unless you have done your research. Soon after I switched to Shopify with all my customers, they stopped the support for the digital downloads app. I had many chats with the customer service, with different feedback. Some said I should look around for an additional app, others said, they appreciate the feedback and will forward it to the developer team, yet others again said they won't spend any more time on developing this feature. This is 2024, guys. You cannot just sit there and see the money rolling in raising your prices and do nothing, when it is literally a digital world now. Very unimpressed with this part of shopify!

I don't know what the Devs did but this app is currently useless. Not only do new customers not get an email or a download link, but OLD customers lost access to their previous download links on their Order Status Page. This app literally does nothing now.

It just stops working and nobody at support knows why

Shocking app, very poor from Shopify considering the high monthly fees we pay. Does not allow you to add branding to the email that sends the download, so it looks like spam and builds a distrust with your customers

Not working at all at the moment. Do not install.

no support and all 200 of my products suddenly are not linked... not cool, and NO SUPPORT to help! use an app with better support when you need them!

DO NOT get this app. Shopify is no longer supporting it and this is a quote from a tech support rep: the current app is in maintenance mode, meaning that developers are only investing resources into resolving "critical security fixes or widespread bugs". After using it for four years I can no longer upload files.

Doesn’t work, does not upload, never finishes uploading 0 stars