Digital Downloads
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I am not able to use pdf files as a digital download with this app. Is there an application that lets us put pdf docs on our site for downloading?
Hey, there. Thank you for reaching out. You can upload PDF files using Digital Downloads, and we've also got a guide to assist you with that here: https://bit.ly/3sWqhT1. If you're looking to upload multiple files, you can also compress them into a single ZIP file before uploading. If you're running into roadblocks with Digital Downloads, then this is something that our Support team can help you with. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account. Cheers! -Elias, Shopify Support
This works well to add a single file to a product. However, it is exceedingly irritating to have to make adjustments on the variant level instead of product level. Ex, to change the fulfillment settings from automatic to manual. Or to add files - you have to individually add each file to each variant. I feel like there should be a tick box, or something in the general settings, to choose to make these changes on the product level. If digital downloads are a core piece of your business and you have a wide inventory, I would look at using another app!
Thank you for providing your feedback to us here and I can appreciate why the suggestions you have made would make the Digital Downloads app a more intuitive and useful app to use for your Shopify store. I will be sure to pass your feedback onto our development team as merchant feedback is heavily considered when upgrading and improving the platform and our apps. -Victor, Shopify Support
Good while it lasted. I'm on the Shopify lite plan and only needed it to sell PDFs on my website. Now it doesn't work at all - just sends customers to a "this shop doesn't a website page". I've had to manually send my products to customers via email now. Very seriously considering alternatives to Shopify if this isn't fixed.
Thank you for reaching out about this and for writing your review. The Digital Downloads app is still compatible with the Lite plan, although the error you've cited may still occur if the download link is pointing to the non-existent online store. The delivery URL for the digital download will direct customers to a page that looks like part of the online store, although if you are on the Lite plan you won't have a store for them to visit. To avoid this, you can edit the email template for digital downloads and change {{ attachment.shop_url }} to {{ attachment.url }}. This change should mean the delivery link for the download will bypass the storefront entirely, and customers should be able to download the product successfully without seeing the error message. If you're still struggling with this and seeing the error after making this change, please reach out to our support team for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
I sell greeting cards with a total of 5 pdf's. Just came to find I can only attach one file per listing. This app is not suitable for that I suppose.
Hey, there. Thank you for reach out and sharing this feedback. While you can only attach one file per variant, you can use a .zip file or another file archive format to bundle multiple files together (https://bit.ly/3pDsqkJ). This way, you're able to include all 5 of your greetings cards in one listing. Cheers! -Elias, Shopify Support
Used to work just fine, but now doesn't work on Safari at all (yes - I have the latest version), nor does it work on Chrome. Can't add attachments at all. And no help from developer.
Hi, there. Thank you for sharing the feedback. Safari and Chrome are two of our supported browsers. However, if the issue is persisting with the updated browsers, then I'd recommend getting in touch with our Support team directly here: https://bit.ly/3cJkx8V. Thanks! -Elias, Shopify Support
I have been busy on a number of projects getting product ready to sell on the the digital downloads app only to learn as I am trying to launch that my safari browser is apparently incompatible with it? Well needless to say not switching browsers so for that I give 1 star. I can't judge its performance or functionality. Hopefully they can adjust the browser thing at least.
Hi, there! Thanks for the feedback. Safari is indeed one of the supported browsers when using Shopify. This could be a case where the browser is outdated and needs to be updated. I'd recommend checking on that and if you're having any further issues, please get in touch with our Support team directly: https://bit.ly/3cJkx8V. -Oliver, Shopify Support
I wanted to use this app for my e-books and audiobooks, but it only works for my e-boks. When the customer has downloeadet the linkk. The file is empty.
Thank you for taking the time to leave your feedback here. I would definitely recommend contacting our support team directly so that you can be authenticated and this issue can be investigated by our team. You can reach out to us directly here: https://bit.ly/2AWw5VA. -Oliver, Shopify Support
It's good but slow. All my customers say they don't get their link to download until hours later. if the links popped up faster, this app would be amazing!
I'm glad to hear that you're enjoying using the app but am sorry to hear about these slow delivery speeds! I would recommend reaching out to our support team directly so that you can be authenticated on your store, and this issue looked at more closely for you: https://bit.ly/2AWw5VA. Thank you for taking the time to write your review and provide us with your feedback. -Victor, Shopify Support
I use this app once a week to send my email subscribers a free download. Just simply add the item as a product, then upload the file using the app. Customers can add the item to their cart from your catalog, enter their email address and it pops up as a download as soon as they check out and also sends it to them in an email! Super easy!
Some of our customers have problems with the Download. The Download is very slow. We figuerd out, that it is a problem with the Telekom in Germany, maybe. I can send a screenshot from a customer.
I'm sorry to hear that that you've had this issue but thank you for leaving your review nonetheless. Download speeds vary by location and ISP, which may be affecting the downloads from your store, but I'd like to take a look at this myself to see if there's anything on our end I can look at. I will send an email to you momentarily so please look out for that and get back to me there if you'd still like some assistance. -Victor, Shopify Support
Hi, Also NOT WORKING since 48hours, I´m also loosing sales. KEEP. GETTING SERVER ERROR MESSAGE. Please help ASAP
Hello! I'd be happy to take a closer look into this with you. I'll be sending you an email shortly to gather more information and we can troubleshoot together. Talk to you soon! - Oliver, Shopify Support
It works! However, the product page should have shown function details of what file types are available to upload, as well as link to the documentation here: https://help.shopify.com/en/manual/products/digital-service-product/digital-downloads You need to create the product as a draft, then find the "Digital Download" button under the More actions menu (next to "Preview"). Then you can publish the product after upload.
I appreciate you taking the time to share your feedback with us. I totally understand how it would be helpful to have the supported file types listed on the app's "About" page and I'd be happy to pass this feedback along to our developers. That being said, PDFs are most definitely supported, but the file size must be under 5 GB. I want to make sure that you're able to upload your PDFs properly, so I'll be reaching out to you directly via email shortly. Chat soon! - Julie, Shopify Support
Please get back to me. When my customers buy a product variant for download they get the download link for another variant?!
Thank you for sharing your feedback, and for letting us know about the areas where you'd like to see the app improve. I'll be sending your feedback along to our developers so that our team can get a better idea of the features that merchants like yourself are looking for. - Oliver, Shopify Support
App stopped working due to cookies updates. (It needs to be updated to support the SameSite cookie security changes made to Chrome 80.) Sent multiple emails to the developer. No response. Super frustrating.
Thank you for sharing this feedback with us, and for letting us know about your experiences with the app. An update to Chrome earlier in the year changed the way it handles cookies, requiring a parameter named SameSite. All Shopify apps have been fixed to include this. If you're still receiving errors in regards to this it likely means an update is required for your Chrome browser or you'll need to clear the browser's cache. All the best! - Oliver, Shopify Support
This app is just ok. Has basic features that allows to upload big files, but lacks lots of other important features.
Thank you for taking the time to provide your feedback here. I'd like to hear more about the types of features that you'd be interested in seeing here, so I'll follow up with you via email for some more details. Cheers! - Brie, Shopify Support
We have a customer that purchased 14 downloads and only received 10 links. I checked the download limits (all zero). The customer also fowarded me all the emails they received, so I confirmed only 10 links. What could have caused this and how can we fix it?
Hi, there! I'd be happy to take a closer look into this for you. The one thing that comes to mind is the customer having some sort of filter that began marking the digital deliveries as spam. I'll follow up with you via email so we can do some troubleshooting together. Talk to you soon! - Oliver, Shopify Support
We connected clickfunnel to our shopify app with digital file using this digital downloads app but Why is it saying "the order has no digital attachment" when in fact it does?
Thank you for sharing this feedback with us, and for letting us know about your experiences with the app. Clickfunnels is a third party service but I'd like to look into this further with you, so I'm going to follow up with you via email shortly. I look forward to hearing from you! - Oliver, Shopify Support
App is good for the most part but im having issues with customers not getting the download link or the download link not working sometimes. Whats up with that?
Thank you for sharing your feedback, and for letting us know about the troubles you've encountered with the app. I'd like to look into this further with you, so I'm going to follow up with you via email shortly. If you still need assistance with this, please make sure to reply directly back to my email once you receive it. I look forward to hearing from you! - Oliver, Shopify Support
I have so many customers writing me that they are unable to download their files. Iphone and Ipad. And Safari browser is an issue as well. I've reached out to Shopify Support - but they couldn't solve the problem.
Thank you for sharing your feedback with us. I'm sorry to hear that your customers have been experiencing trouble downloading their files. I do see that we've responded to your emails, have you received those responses? I wasn't able to replicate the issue on my end here. Nevertheless, I'd love to take a closer look into this for you to see what we can find out. I've gone ahead and sent you another email requesting some more information to get to the bottom of this. Please let me know here if you have don't receive it - otherwise, I look forward to continuing our conversation through there. Hope to hear from you soon! - Ryder, Shopify Support
For some reason, my customers are not receiving the digital file attachment after purchase. Upon checking on their order in Shopify, I see there is note stating, "This order has no digital attachments" despite me confirming that the file is attached to the product in the settings for download. I am having to send URLs manually. However, when I create an order manually, the details do indicate there is a file attached and the file is sent automatically with an email sent.
Thank you for sharing your feedback, and for letting us know about the problem you've come across here. I'd like to help look into this further, so I'm going to follow up with you via email shortly. If you still need assistance with this, please make sure to reply directly back to my email once you receive it. Hope to hear from you soon! - Oliver, Shopify Support
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