Digital Downloads
Sell digital files like e-books, art, graphics and more.
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#4,071
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Feb. 4, 2021
It worked well for over a year, but now it hardly works. My store sells digital tutorials, now customers are complaining that they can't get the file. I am posting this manually but it does so many times. I now need to explain to everyone why they cannot download their files ... I see that many have encountered this problem and it has not been resolved. I used the Shopify store because they promised that I could use digital downloads. now I can't use it ... I found other apps, they are paid and now I have to pay almost 50 dollars a month for this ... I'm very disappointed ...
Hey, there! I'm sorry to hear you're having these issues with the app - this is certainly something that we'd like to look into for you. Please contact our support team and provide some screenshots or examples of the issues, so that they can have our technical team take a look for you: https://help.shopify.com/en/questions. Cheers. - Brie, Shopify Support
Jan. 26, 2021
Some of our customers have problems with the Download. The Download is very slow. We figuerd out, that it is a problem with the Telekom in Germany, maybe. I can send a screenshot from a customer.
I'm sorry to hear that that you've had this issue but thank you for leaving your review nonetheless. Download speeds vary by location and ISP, which may be affecting the downloads from your store, but I'd like to take a look at this myself to see if there's anything on our end I can look at. I will send an email to you momentarily so please look out for that and get back to me there if you'd still like some assistance. -Victor, Shopify Support
Jan. 21, 2021
Hi, Also NOT WORKING since 48hours, I´m also loosing sales. KEEP. GETTING SERVER ERROR MESSAGE. Please help ASAP
Hello! I'd be happy to take a closer look into this with you. I'll be sending you an email shortly to gather more information and we can troubleshoot together. Talk to you soon! - Oliver, Shopify Support
Jan. 20, 2021
This app worked at first and now it's not working at all. It will not let me add any products and it wiped my other digital download product away and you're left with an error message if you try to download the product.
Using app
5 months
Total reviews
1
Average rating
2.0
Thank you for writing your review and I'm sorry to hear that you've had this issue with the app. I'd be happy to take a closer look at this for you to see if I can determine what the issue is, and hopefully get things resolved for you. Please keep an eye out for my email and get back to me there if you'd like assistance with this issue. -Victor, Shopify Support
Nov. 4, 2020
App stopped working due to cookies updates. (It needs to be updated to support the SameSite cookie security changes made to Chrome 80.) Sent multiple emails to the developer. No response. Super frustrating.
Thank you for sharing this feedback with us, and for letting us know about your experiences with the app. An update to Chrome earlier in the year changed the way it handles cookies, requiring a parameter named SameSite. All Shopify apps have been fixed to include this. If you're still receiving errors in regards to this it likely means an update is required for your Chrome browser or you'll need to clear the browser's cache. All the best! - Oliver, Shopify Support
Oct. 21, 2020
We connected clickfunnel to our shopify app with digital file using this digital downloads app but Why is it saying "the order has no digital attachment" when in fact it does?
Thank you for sharing this feedback with us, and for letting us know about your experiences with the app. Clickfunnels is a third party service but I'd like to look into this further with you, so I'm going to follow up with you via email shortly. I look forward to hearing from you! - Oliver, Shopify Support
Sept. 14, 2020
I have so many customers writing me that they are unable to download their files. Iphone and Ipad. And Safari browser is an issue as well. I've reached out to Shopify Support - but they couldn't solve the problem.
Thank you for sharing your feedback with us. I'm sorry to hear that your customers have been experiencing trouble downloading their files. I do see that we've responded to your emails, have you received those responses? I wasn't able to replicate the issue on my end here. Nevertheless, I'd love to take a closer look into this for you to see what we can find out. I've gone ahead and sent you another email requesting some more information to get to the bottom of this. Please let me know here if you have don't receive it - otherwise, I look forward to continuing our conversation through there. Hope to hear from you soon! - Ryder, Shopify Support
Aug. 16, 2020
The app has been great until very recently, I thought the issue was fixed but now it randomly doesn't full-fill orders and I am having to send our manual links, it's generating a few complaints from customers and I am looking into an alternative.
Thank you for sharing this review, and letting us know about the troubles you've encountered with download links not being sent to customers. I'd like to help look into this further, so I'm going to follow up with you via email shortly. If you still need assistance with this, please make sure to reply directly back to my email once you receive it. I look forward to hearing from you! - Rae, Shopify Support
Nov. 22, 2019
It worked for a while and it works well if you have very few orders during the day. In case of release of products and high traffic, the download does not start and the email with the link arrives after 48 hours. My file was 1Mb. After this I had another issue that does not make sense: the app marked as fulfilled an order that included both a product to be shipped and a digital download.
April 17, 2018
Really painful to use this app. You must set the download for each product variant. If you have 100s of variants like me, this is a real time suck. After I spent hours configuring the downloads (which I will have to redo anytime I want to make a change to it in the future), I found out that the app's default setting automatically fulfills the order in Shopify. This was a disaster to go through all the orders to track what had been fulfilled or not. If you're selling a digital-only product with only 1-2 variants, this would work. But it doesn't fit my needs.
Dec. 2, 2017
The app is fine until you realize how laughably easy it is for a fraudulent customer to scam you with this. If a digital downloads order is marked as HIGH risk of fraud, the digital downloads app does not care and auto sends the digital files no matter what. Meaning, this will likely end up with a charge-back on the order, with the fraudulent customer receiving all the files and not paying. What a joke. The app does have some protection for PayPal eChecks, but absolutely nothing for high risk of fraud orders. If this was fixed then the app would be just fine to use, but depending on the size of your store, this may cause you a big headache. FIX IT Shopify!
April 14, 2017
There should really be a way to access digital downloads via the API. The fact that there isn't a way is making my life very difficult. This should really be implemented!
March 21, 2017
Basic app, good because free and no limits, but has its internal limit. Only a few liquid variable can be added to the mail template and that's a huge set back.
Nov. 27, 2018
Basic app. Mostly does what it says for free but has some significant drawbacks. The basic setting is 'unlimited instant downloads'. If you have mixed products which include a download plus a physical product, or if you want to limit the number of downloads per purchase, you have to reload the app page and edit each item individually. There is no way to change the basic setting - very annoying when you need to change it for every single item. Update: Having used this app for a while now and find it does not work consistently. I too often have to email customers the downloads because they can't access them. Have now also installed Sky Pilot and find that a much better app. Have deleted Digital Downloads.
Nov. 5, 2013
PRO: It's free and supports multiple files for one product, which is the primary reason we switched to Shopify. We only sell .jpg files. ANNOYING BUT BEARABLE BECAUSE IT'S FREE: Having to do some minor things twice, "re installing" the app every time we start using it again, and not having the download link show up on the order confirmation page. UNACCEPTABLE: 8% of our orders have one of three technical problems (yes, I spreadsheeted the data to get that figure): 1) The email download doesn't show up (yes, we verified that it wasn't in their spam folder) 2) In Windows 7, Windows Vista and Windows 8, customers download the .jpg file but it saves as a MHT file that they can't use (customer service nightmare here). 3) Customer clicks link to download, and it simply says the limit has been exceeded (yes, we verified that the product had a download limit of 2). On average, we receive a technical complaint directly caused by the Shopify app every 5.5 days. We've verified that other complaints we've received have been at the user end and did not include those in our data set to give you the above numbers. CONCLUSION: I don't expect a free app to have the shiny features of a paid app, and I don't even think the paid solutions are that overpriced. I do expect this free app to do what Shopify says it should do in its second bullet point as of 11-5-13: "Customers get access to content instantly." Shopify's description of this app is true 92% of the time. So Shopify either needs to change the app description to reflect the truth (come on copywriter, get creative), or it should have one of its developers walk away from the tapped keg, grab some Tim Horton's coffee, work out some bugs and write some scripts. I look forward to Shopify making this ok app great!