Digital Downloads

April 17, 2018

Really painful to use this app. You must set the download for each product variant. If you have 100s of variants like me, this is a real time suck. After I spent hours configuring the downloads (which I will have to redo anytime I want to make a change to it in the future), I found out that the app's default setting automatically fulfills the order in Shopify. This was a disaster to go through all the orders to track what had been fulfilled or not. If you're selling a digital-only product with only 1-2 variants, this would work. But it doesn't fit my needs.

June 21, 2018

This app needs to only send the download links once the customers payment has been verified. I am losing money because customer put in their credit card details and the link gets sent. I find out later that the payment did not go through but they still get the files. Some people are so dishonest.

Jan. 2, 2018

I sell knit kits that include the yarn and the digital pattern. We have over 1500 sku's and most products have over 15 different color variants which means I have to upload the pattern for each variant! Not fun. Plus I have to go back into the digital download app and adjust the settings for a manual fulfillment for EACH PRODUCT! If they would make it easy to do a bulk digital download and a bulk manual setting I would give this 5 stars. Right now, it is the most time consuming part of my website.

Dec. 2, 2017

The app is fine until you realize how laughably easy it is for a fraudulent customer to scam you with this. If a digital downloads order is marked as HIGH risk of fraud, the digital downloads app does not care and auto sends the digital files no matter what. Meaning, this will likely end up with a charge-back on the order, with the fraudulent customer receiving all the files and not paying. What a joke. The app does have some protection for PayPal eChecks, but absolutely nothing for high risk of fraud orders. If this was fixed then the app would be just fine to use, but depending on the size of your store, this may cause you a big headache. FIX IT Shopify!

April 14, 2017

There should really be a way to access digital downloads via the API. The fact that there isn't a way is making my life very difficult. This should really be implemented!

March 21, 2017

Basic app, good because free and no limits, but has its internal limit. Only a few liquid variable can be added to the mail template and that's a huge set back.

Jan. 9, 2017

The Good Simple interface, ideal for attaching pdf instruction manuals or rebates to products. The Bad No customization No sorting options No way to purge items from the list without editing individual products and removing their associated files After adding a digital attachment to a product you must refresh the page to change the settings on how that digital file is delivered. There is no way to configure default settings to apply to all products you carry. If you use SmartVendor-Shopify E360 removing products with smartvendor breaks the list and leaves phantom entries. There is no way to remove these entries. We are looking at completely removing the app and reinstalling it to try to fix/simplify the list. When we asked about future development we were referred on to a $40/month product that does not work well with stores that have a large number of sku's. We have 4000+ so it would not have worked for us. No way to attach files to a parent item and all it's sub-variants. Even if all variants use the same file they must all be added individually. This is all disappointing. The app has a huge potential as an improvement in the system but Shopify seems to be more interested in farming it out to third party developers.

Oct. 11, 2016

Basic, the price is right, because paying for this would be a robbery.

June 29, 2016

Not a bad app, delivers digital files instantly - which is great. What is bad - email notifications. Customers already receive one email before the "Digital download is ready" email with a download link. Seems really redundant and our customers are irked by it. Major opportunity to implement a feature to turn off follow up emails.

Nov. 27, 2018

Basic app. Mostly does what it says for free but has some significant drawbacks. The basic setting is 'unlimited instant downloads'. If you have mixed products which include a download plus a physical product, or if you want to limit the number of downloads per purchase, you have to reload the app page and edit each item individually. There is no way to change the basic setting - very annoying when you need to change it for every single item. Update: Having used this app for a while now and find it does not work consistently. I too often have to email customers the downloads because they can't access them. Have now also installed Sky Pilot and find that a much better app. Have deleted Digital Downloads.

Oct. 28, 2015

About a third of my customers have not been able to open my downloads because this app requires a desktop computer to download it before transferring to a tablet or phone.

Nov. 5, 2013

PRO: It's free and supports multiple files for one product, which is the primary reason we switched to Shopify. We only sell .jpg files. ANNOYING BUT BEARABLE BECAUSE IT'S FREE: Having to do some minor things twice, "re installing" the app every time we start using it again, and not having the download link show up on the order confirmation page. UNACCEPTABLE: 8% of our orders have one of three technical problems (yes, I spreadsheeted the data to get that figure): 1) The email download doesn't show up (yes, we verified that it wasn't in their spam folder) 2) In Windows 7, Windows Vista and Windows 8, customers download the .jpg file but it saves as a MHT file that they can't use (customer service nightmare here). 3) Customer clicks link to download, and it simply says the limit has been exceeded (yes, we verified that the product had a download limit of 2). On average, we receive a technical complaint directly caused by the Shopify app every 5.5 days. We've verified that other complaints we've received have been at the user end and did not include those in our data set to give you the above numbers. CONCLUSION: I don't expect a free app to have the shiny features of a paid app, and I don't even think the paid solutions are that overpriced. I do expect this free app to do what Shopify says it should do in its second bullet point as of 11-5-13: "Customers get access to content instantly." Shopify's description of this app is true 92% of the time. So Shopify either needs to change the app description to reflect the truth (come on copywriter, get creative), or it should have one of its developers walk away from the tapped keg, grab some Tim Horton's coffee, work out some bugs and write some scripts. I look forward to Shopify making this ok app great!

Sept. 5, 2023

I'm updating this app review to a 2 stars. I have been using this for over 10 years now. Lately there have been several outages that have cost me business and time. I never see notification of updates. Everything is happening behind the scenes and downloads that I have had set up for over 10 years just stop working. C'mon Shopify. It's all I sell. Stop terrible developement practices and test whatever it is you are doing PRIOR to going live. You are affecting live stores! NO MORE EMAILS! They are delayed or going to junk mail. The download screen needs to appear when the customer purchases the product!