DropCommerce: US Dropshipping
Fast & high quality dropshipping from USA & Canadian Suppliers
Rating
4.4
feedback
103
chart
#285
All reviews
Review RSS Feed
Jan. 19, 2026
Their software is riddled with bugs and incredibly complex to use. They frequently run out of stock, and you only find out after you place an order. This has happened more than once. They don't notify you immediately when something is out of stock; if you ask why your product hasn't shipped, you might not know for over ten days. Customer service is also consistently ineffective, providing only vague answers.
Store
My Store
Using app
2 minutes
Thanks for sharing your feedback. We want to clarify a few points for accuracy, as this review does not align with our records. Public Shopify data shows our app was only used for 2 minutes, and on our end there was no product import, sync activity, or order placed through DropCommerce during that time. As a result, issues related to ordering, stock availability, shipping delays, or supplier communication could not have occurred through our platform. In normal use, inventory levels are clearly displayed before import, and when a supplier marks an item out of stock, it is reflected in the app. Orders placed through DropCommerce also include order status updates and support-backed follow-up if any supplier issue arises. We take all feedback seriously, but it’s important for merchants reading reviews to understand when claims are not based on actual usage. If the reviewer believes this review was posted in error or is referencing a different platform or store, we’d be happy to look into it directly.
Jan. 12, 2026
1-Star Shopify App Store Review Title: Unreliable syncing + confusing plan/billing + poor follow-through — cost me ~a month and created platform trust fallout I run a careful, curated Shopify brand and I don’t leave negative reviews lightly. I’ve also given plenty of 5-star reviews when a company has an issue and then follows through to fix it. In this case, the problems were repeated, inconsistent, and never truly resolved — and the business impact was significant. What went wrong 1) Contradictory guidance on the most basic question: “Can customers checkout?” I received conflicting answers about checkout/plan requirements. For a new store, clarity here is non-negotiable — if you can’t confidently answer “can my customers buy?”, you can’t launch. 2) Sync/publish reliability issues between DropCommerce and Shopify I ran into inconsistent behavior around what was actually synced/published and what the “source of truth” was between the app and Shopify. That made it difficult to validate a safe, reliable order-to-fulfillment flow before going live. 3) Integration state / connection issues After changes/reinstalls, the app did not behave consistently, which further reduced confidence in whether the system was in a stable state. 4) Billing and plan clarity felt inconsistent I had ongoing uncertainty about what I would be billed for and when. There were times where Shopify showed one plan state while the app reflected a different plan state. Support’s “solution” appeared to be offering a month of a higher tier rather than fixing the underlying plan/status inconsistency. I wasn’t looking for a higher tier or “extras” — I needed the core plan/billing state and syncing to be reliable and accurate. 5) Support follow-through didn’t close the loop I gave reasonable time for escalation and “developer review,” but I did not get the clear resolution and follow-up you need when issues affect checkout clarity, syncing, and integration reliability. Business impact (why this is 1 star) This wasn’t a minor inconvenience. Because I couldn’t trust the sync/publish behavior or confidently validate the full flow, I had to pause, clean up my store setup, and put a password wall up during troubleshooting. That created knock-on platform trust/crawling fallout and delayed launch. In practical terms, this set me back roughly a month of progress and cost real money in lost momentum and cleanup time (~$500+ in opportunity cost). Bottom line I’m not posting this to get money back — I caught these issues before I was charged, and I’m glad I did. But I’m still not fully out of the woods: even after uninstalling, the plan/status and account signals were inconsistent enough that I’m still worried about surprise charges later. That lack of clarity, combined with unreliable syncing and unresolved issues, created real business risk and weeks of rework. If you try this service anyway, I strongly recommend testing only in a non-production store and verifying billing state in writing before relying on it. Based on my experience, I do not recommend DropCommerce for new Shopify merchants who need reliable syncing and predictable billing. 1 star.
Thank you for taking the time to share detailed feedback. We’re genuinely sorry for the frustration and disruption you experienced, we understand how critical reliability, billing clarity, and trust are when preparing a store for launch. For context, DropCommerce is actively used by thousands of Shopify merchants in production, with reliable syncing and predictable billing as core priorities. Billing is governed by Shopify’s official systems, and DropCommerce does not charge merchants outside of Shopify’s billing flow. In rare cases, repeated install/uninstall cycles or mid-setup plan changes can cause temporary state inconsistencies that require manual reconciliation. While our team did investigate and attempt to unblock testing, we acknowledge that the resolution and follow-through did not meet your expectations. As our team explained to you over support chat and to confirm for other merchants reading this, you can fully utilize DropCommerce on the free plan up until you receive an order. A customer can place an order on your store, but in order to have it fulfilled you then need to upgrade to at least the Basic plan. This allows merchants to build their store and market their products absolutely risk free right until they are making sales. Feedback like this is taken seriously and again I apologize that you were left frustrated by your experience. While we respect your decision to move on, we appreciate the time you spent documenting your experience and wish you success with your store going forward.
Jan. 9, 2026
Jan. 6, 2026
I had a really bad experience with this platform. The biggest issue is that most of the orders I had for products sourced through DropCommerce ended up being out of stock. This made the service unusable. I spent inappropriate amounts of time contacting sellers to try to resolve no inventory issues. I also raised this to support several times, here's the last response I got, and each was similar: "Stock availability issues can occur, as inventory is managed by independent suppliers and may change outside of our control." I feel that a minimum viable feature on this is live inventory sync so there are not issues like this. Especially with the primary message of the company being: "Everything you need to build a sustainable US dropshipping business, without the risk." Well, this is the exactly the risk of dropshipping, out of stock items, slow delivery times, poor communication. So how exactly does DropCommerce solve this? I can't say. The product sync was a little spotty, with some products coming into my store at $0 which required development time to fix. Another major issue for me, which will likely not be a big issue for others, but may be useful for some: DropCommerce categorizes sellers based on certain criteria. We only work with Fair Trade sellers. Their list of "fair trade" sellers was almost completely inaccurate. Out of 141 listed only 8 or 9 were actually fair trade. I had to pay my staff to contact every seller and re-vet them, which is something DropCommerce was supposed to have done. It took 20-30 hours. A number of the sellers contacted did not know why they were included on the fair trade list and had no idea that they were. The reason I did not give a 1 star review is that the support is okay-ish. Often slow (1-3 days response time to chats) but at least exists and helped me resolve one or two issues with automating payments to sellers. I have asked for a refund or partial refund several times now, my last request is still pending, however I doubt they will honor it. I really wanted this to work for us but the execution just isn't viable. Hope this helps someone. EDIT: After trying to cancel the app keeps telling me I cannot unless I remove products from my import list, which I have done. I've now uninstalled the app expecting not to be charged again and reached out to support. I have had no response from support for 5 days despite daily follow-ups and they have not confirmed that my cancellation is complete and I will not be billed again. Frustrating and a waste of time trying to get a response.
Thank you for taking the time to share such detailed feedback. While I’m sorry to hear that your experience didn’t meet expectations, I do appreciate you outlining where things fell short for your specific use case. DropCommerce is built to reduce common dropshipping risks by working with vetted North American suppliers, faster shipping, and dedicated support, and for many merchants, this works very well. That said, your feedback highlights areas where our systems and processes can continue to improve, particularly around inventory visibility, product data validation, and supplier categorization. We are actively investing in stronger inventory safeguards, improved product sync reliability, and more rigorous supplier verification to ensure the platform continues to scale responsibly and deliver consistent results across a wide range of business models. I’m glad our support team was able to assist on some of the operational items you mentioned, and we’re continuing to improve response times as the platform grows, with plans to expand our support very soon. We are improving the platform every day, if you ever want to try to give us another try, we will do our best not to let you down. We are also open to providing you with a refund, our team has reached out directly. Thank you again for sharing your perspective.
Dec. 29, 2025
Dec. 20, 2025
This is absolutely the worst app I've ever used. I've tried it countless times, with different stores, and the results are almost always frustrating! The app is unreliable; no one replies to messages, and orders don't sync. I can't even pay for orders. Even after paying, the order never completes. And when I finally manage to ship an order, there are always all sorts of problems with logistics, making for a terrible experience.
Store
Mein Shop
Using app
4 minutes
Dec. 11, 2025
So easy to use. Easy to add product and easy to navigate. Have had a few learning curve bumps in the road but customer support team is super helpful.
Dec. 1, 2025
First time online store owner, first orders, same day as orders come - shopify site crashes, orders won't sync...aaa... dropcommerce bot is trying to fix my issue but we are both not smart enough for this... then the owner sees our conversation (between bot and I), jumps in, fixes it on the spot, offers support anytime! Just WOW! I'm staying, already a fan, love when my problems are not just my problems! This level of customer service in virtual reality is a gold! Rare!!! I would love to recommend this app for anyone who wants to try dropshipping, well worth it!!! Happy shopper :)
Nov. 30, 2025
They are great from what i see. there good quality also. would be perfect for my multi-store multi-channel volume drop ship model soon to launch. Id like to send a proposal to drop commerce, a collaboration may be mutually beneficial. Contact; Frank Rossi Blue Online Stores LLC Direct (480) 433-6556 Co. (602) 614-3412 blueonlinestores.com blueonlinefasions.com blueonlinesecurity.com blueonlinepets.com etc. Lets Talk. Thx Frank
Nov. 29, 2025
I have been really impressed with the suppliers I have found on Drop Commerce. It is nice to find a platform with so many organic, handmade, artist-created, fair-trade options located in the US. I have had a couple of minor hiccups with orders, but their customer service is very responsive and supportive, and it really keeps things moving without any extra effort from my end. It is always so appreciated!
Nov. 25, 2025
Nov. 24, 2025
Exceptional service and performance offering quality products smooth fulfillment service
Nov. 11, 2025
This company has been very proactive in teaching me how to become a successful shopify store owner. I am brand new to this, but I am sure with their professional guidance, I will start seeing profits very soon.
Oct. 30, 2025
Great customer support experience, communication was excellent and my issue was resolved promptly. The app is easy to use, products looks to be of a high quality compared to some other drop shippers.