All reviews

Rating Breakdown

  • 5
    81% (330 ratings)
  • 4
    6% (26 ratings)
  • 3
    4% (17 ratings)
  • 2
    3% (13 ratings)
  • 1
    5% (20 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 11, 2022

I bought the prebuilt store, and they did amazing. They replaced the store I had already tried to prepare. They also kept the items already in my store. I can't wait to see the difference this makes. Amazing customer service!!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

Maria has to be the greatest asset a team can have she assisted me all the way to a resolution that exceeded my expectations thank you DropCommerce.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

2 / 5 Share

Aug. 11, 2022

I purchased a prebuilt template that Drop Commerce made for me, The webpage says someone will contact you in 24 hours to create your website, however I heard nothing for the first 4 days and I was under my 14 day free trial from Shopify so I was very frustrated. I spent another 2 days going back and forth between Shopify and DropCommerce because I was unable to log in to the store. I then purchased an item from my own store just to test the accuracy of what is advertised and it's been 7 days and nothing has happened. It hasn't even shipped yet. The contact us page "Live Chat" doesn't work and it takes over 24 hours for them to respond to you. Plus it says 48 mins to fulfill order for the last 6 days. The website advertises that it ships in 5-7 business days. I think you should take that off your website if it's not true. Also, who is in charge of your YouTube Channel? It would be much easier to watch videos of how to do certain things on your site if it was updated regularly. However, It's been over a year since it's been updated. I even called the vendor directly and they had not received my order so I know its Drop Commerce. UPDATE: After submitting this I was told that I had to go through DropCommerce website to fulfill the order instead of Shopify (separate login for me) . Anyone who purchases a prebuilt store should be made aware of this. Also, the shipping price on Drop Commerce is NOT the same price as it is on Shopify so my profit margins just decreased significantly. These prebuilt stores don't add the total value of shipping per item so my entire formula is skewed. The prices are too high to make this work successfully. 9-11-22 I received my bag last Friday. The box unrecognizable but the product was okay. It was sent by FedEx. I was charged $10 for shipping a drawstring bag that someone shipped in a medium sized cardboard box which naturally would flatten if another box was put on top of it. It should have been shipped in a padded envelope. And, I'm getting violations that my store isn't properly set up and so I can't advertise on certain platforms. Still frustrated.

Using app

About 2 months

Total reviews

1

Average rating

2.0

5 / 5 Share

July 26, 2022

Great support, suppliers, and products! DropCommerce is an awesome app to find products and establish relationships with new suppliers. The team has been a pleasure to work with as well!

Using app

11 days

Total reviews

4

Average rating

5.0

5 / 5 Share

July 18, 2022

Easy to use, even for total newbies like me. Big selection of products and it looks like the list of products is expanding too.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 18, 2022

Great support threw this app if any orders go wrong , they will do everything they can to help you and your customer. overall ive had a really good experience on there platform , the support team is very kind and their products are high quality , i purchased a prebuild for my beauty shop , feel free to check it out if your thinking about buying a prebuild my store can give you an idea of what your could be like. https://superbabebeautyshop.com/

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 16, 2022

DropCommerce has given me the ability to source artisan goods and North American vendors which I really wanted my store to focus on. Jimmy from DropCommerce has always been helpful when I reach out to support. Thank you for making my life easier.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2022

Nice interface and really helpful support. The products look good and shipping times are great! Highly recommend!

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2022

Great products from US and Canada based suppliers. Customer support also very quick to reply. App fairly priced.

Using app

24 days

Total reviews

2

Average rating

5.0

4 / 5 Share

July 7, 2022

I’m happy with the overall services. I’ve received a speedy response and great service. Here are suggestions from me: Processing times takes abit slower than other dropshipping companies. Please consider increasing it. Also communication with supplier, not sure what’s going on there. However someone from the team was able to reach out to the supplier for me and that helped greatly. Overall great services, I would recommend them to anyone.

Using app

4 months

Total reviews

11

Average rating

4.7

1 / 5 Share

July 3, 2022

Please save your money, and choose a different app. The products are not unique, the quality is low, and the pricing is high. You will NOT MAKE A PROFIT off this app, or its products. Also, even if you cancel your accoutn, you will continue to be billed monthly. I cancelled 2 months ago, and even with Shopifys help, Jimmy the app developer will continue to bill you. There are so many other great drop ship apps that can actually make a difference, but this is not one of them. Jimmy you can make this right be refunding me my money for the past 2 months. You sent me a cancelation email back on 4/17/22 and yet you continue to bill me. Shopify sellers beware.

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Hey there, As Jimmy from our support team had mentioned, you had created two separate accounts with us, but had only cancelled one of them, which resulted in continued billing on the active account. Jimmy also mentioned to you that he had issued you a refund on the active account. Please note that billing is done through Shopify, but we have authorized a refund on the two months of DropCommerce charges on your active account. Please feel free to reach out to our support team if you have any other questions or concerns.

4 / 5 Share

July 2, 2022

Love the ease of use and quality of most products and suppliers. DropCommerce makes it VERY easy to get products added to your store. Could improve the overall look/feel, and user experience.

Using app

11 months

Total reviews

3

Average rating

4.7

Developer Reply

Hey there, Thank you very much for your review! We are currently working on some great improvements to the user interface / experience, so stay tuned :)

1 / 5 Share

June 29, 2022

1st major order was submitted and paid for - only to be told days later that item was out of stock. I've been trying to get a refund ever since with no luck.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hey there, We are sorry to hear that you had issues with this order. We have followed up with the supplier and have been attempting to reach you to help with this order issue. Please contact our support team at any time.

5 / 5 Share

June 28, 2022

I used this application to launch a pre built store. I had a few questions that were answered, Jimmy was very helpful. I would recommend others to use this application.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for your review! We are looking forward to helping you build your business!

5 / 5 Share

June 25, 2022

Using DropCommerce has been a great experience. Great features, cool suppliers and products, and fast shipping times. Finally a well rounded dropshipping solution!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review! We look forward to helping you build your US/Canada based business :)

5 / 5 Share

June 23, 2022

I love this app...to be able to find merchants from North America, and to be able to have them shipped a lot sooner than other merchants is great.

Using app

Over 1 year

Total reviews

4

Average rating

4.8

Developer Reply

Thank you so much for your review! We look forward to helping you build your US/Canada based business :)

5 / 5 Share

June 23, 2022

I use this app to find quality products that ship in a reasonable amount of time. I had a wonderful experience with this store. They are very responsive. I highly recommend this store, and I will be happy to do business with them again soon.

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your review! We love hearing positive feedback on our quick shipping times :D

5 / 5 Share

June 8, 2022

This is a great app, with some great suppliers with unique items for my store. The shipping time is also great. Who want to wait a month to get something they order? Not me!!

Using app

18 days

Total reviews

2

Average rating

3.0

Developer Reply

Thank you so much for your review! We look forward to helping you build your US/Canada based business, with those fast shipping times! :D

5 / 5 Share

May 30, 2022

Finally, something decent not using AliExpress with a wide variety of products and suppliers. Pricing is comparable to competitors, but the benefits are WAY better. A win for US Dropshipping business for sure!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your review! We look forward to helping you build your US/Canada based business :)

2 / 5 Share

May 28, 2022

Hello All, I really want to work with dropcommerce.com, and i have handful of their items in my store, but I am finding it very hard to add more items. The vendors prices are too high to make a profit and i also see that the vendors are selling their products cheaper than what i can sell. I am going to wait one more month and if nothing changes, i will have to delete the styles from my website, cancel the $19.99 monthly subscription. Here is one example: Jolie High-Waisted Athletic Shorts with Hip Pockets $15.84 Walmart $14.72 Lightinthebox $12.19 Can someone give me some insights on this?

Using app

25 days

Total reviews

5

Average rating

3.4

Developer Reply

Hey there, Thank you for your feedback! As we specifically only work with high quality USA and Canada based suppliers, the products on DropCommerce are typically at a higher price point, however we do guarantee a minimum of 30% off retail prices from our supplier to our merchants, with the average being closer to 40%. As for seeing price discrepancies, please feel free to reach out to our support team so that we may address them!