DSers‑AliExpress Dropshipping
DSers AliExpress Dropshipping Tool
Rating
5.0
feedback
30,401
chart
#318
All reviews
Rating Breakdown
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Jan. 10, 2021
We ar working since a few days with dsers, it works intuitive, The quality of the helpdesk is good. Though there is a time difference that could cause a delay in answers.
Hi IBuySmartOnline, Thank you for choosing DSers. We are happy to have you with us! We really appreciate your comment on our customer service. DSers will continue trying hard to provide an excellent dropshipping experience. Happy dropshipping with DSers! DSers Team
Jan. 4, 2021
this application is simply brilliant, moreover the after-sales service is fast and efficient. Download it !
Hi déco macramé, We really appreciate that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to be responsive to our users and help the users in every possible way. Don't be hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Jan. 6, 2021
Updated Review: The developers Refunded the charge and support was prompt. Original Review I was unnecessarily charged 49.90USD without any notification. I was told by the support that after the trial the account will be migrated to Free plan after which I can select the plan I need. This is not good.
Dear Shoppersy.com team ! We wish you a happy new year ! We are sorry to hear that you are facing this kind of issue. I am more than happy to help you out. Let's see what happened here first to see how we could solve it. We checked related record on Shopify and Messenger, thinking that it could help us to get a better understanding of each other. 1. You subscribed our Advanced service on May 25th, 2020 2. You canceled it on 4th, Jan. 3. We send out 2 rounds of emails and published in-App banner for half a month to notify that we are starting to charge. 4. As to the information given by our support team as you mentioned, we found your chat on Messenger and the only message about subscription from team is : " Hi there D**tr! Sorry for the late reply. You just need to choose a Plan, but it will remain free until Dec 31st 2020 The previous version of DSers Pro was a BETA like we announced". It means that from 1st, Jan, DSers will start billing for paid plans. Hope that my explains could help you to get a better understanding. Well as a solution, if you do not want to subscribe paid plan anymore, please simply cancel it and transfer to free plan. Shopify billing system will help to refund the credit to your account in a few days smartly. Here is an official documentation from Shopify to explain the whole process of downgrade. Hope this could help. https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps Please feel free to let us know if you still have questions and we are more than happy to help at any time. Wish you a happy new year! DSers team
Jan. 4, 2021
I just spoke to Eamily. Very helpful and very nice to chat to. Was very detailed and even gave me a screenshot to explain step by step to fulfill my orders. Was able to solve the questions that I have asked and send me a couple of advice on how to integrate Dsers with Oberlo
Hi Sticks&Daggers, We are glad to learn that your issue was fixed. Thank you for your review of our customer service team. They are always here for you to answer any of your questions and help you in every way they can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Dec. 29, 2020
My questions were quickly and well answered. The persons who answered were nice and helpful. I recommand the app:)
Hi SafeChristmas, We are glad to learn that your issue was fixed. Thank you for your review of our customer service team. They are always here for you to answer any of your questions. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Feb. 11, 2021
I worked with Jessica on shipping concerns for a customer and she was able to guide me in the right direction. Kudos to Jessica❤
Hi Regal-Chic Boutique, We will let our customer team know that you had a great experience with them, especially with Violet. Thank you so much for your feedback. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
Dec. 21, 2020
Good application, the support is reactive ! It is à quick and easy way to place orders so i recommend.
Hi LyraeLife, We are happy to have you with us! Really appreciate your review of our app and customer service. We are always here to give it everything we’ve got. Please don't be hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Dec. 19, 2020
Good application and the support client respond quickly. When you have a question, they respond you the same day, and they explain simply how to resolve you issue.
Hi Bijouterie Fantaisie, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't be hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Dec. 7, 2020
Very practical and easy to use once you understand how it works. However the explanations are not always clear. Luckily the customer service is there and is efficient in solving the problems encountered. They don't just answer the question, they look for a solution to the problem. Clearer and more detailed explanations on certain points would be appreciated. Good application overall but can be (slightly) improved.
Hi Marc & Brent, Thank you so much for your review of our app and customer service. We will take your suggestions into consideration! We are grateful that you took the time out to leave such a thorough comment to us. We will keep improving DSers on providing the best dropshipping experience. Please don't be hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Dec. 1, 2020
App is good and does what it promises 10/10. Customer service is good 8/10, however having such an wonderful app, expect the service to be excellent 15/10 so that it can give tough competition to other competitors
Hi CoS-eMart, Thank you for choosing DSers. We are happy to have you with us! We really appreciate your comment on our app and customer service. We also sincerely apologize for the delay that our customer service team wasn't able to solve your problem immediately! DSers will continue trying the best to provide an excellent dropshipping experience. Happy dropshipping with DSers! DSers Team
Nov. 30, 2020
O app é útil, mas costuma ter erro no momento de fazermos o login, mesmo digitando a senha corretamente.
Hi Shopping KidVersão, Thank you so much for your feedback. Could you please contact our customer service via Facebook Messenger when you encounter an issue like this next time? DSers is always here to solve any of your problems! Enjoy dropshipping with DSers! DSers Team
Nov. 24, 2020
I love DSers! Their system takes a little getting used to coming from Oberlo but I find DSers has better features and their customer service is *chef's kiss*! They always answer in a timely fashion and their new supplier optimizer really helps save $$$
Hi RAV3R Apparel Co., We are thrilled to have you with us! Really appreciate your review of our app and customer service. We are also glad that you enjoy using our new Supplier Optimizer! We are always here to provide the best we could. Please don't be hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Nov. 20, 2020
great app. Meets the need of droppshipers. Responsive team and listening. Always there whenever I needed help
Hi SuMMuM, We are thrilled to hear that you enjoy using DSers. Thank you so much for your feedback on our app and customer service. We will keep improving DSers on providing a better dropshipping experience. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 15, 2020
Je recommande fortement cette application ! Support client très réactif pour vous aidez à résoudre vos problèmes !
Hi SmartObject, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Sept. 28, 2020
Great Great support ! Only wish for more video tutorials (rather than blogpost) which are a little bit more complicated to digest !
Hi Kurls.fr, We really appreciate your review on our customer service. We will take your suggestions about more video tutorials into consideration! We are grateful that you took the time out to leave a comment on us. We will keep improving DSers on providing the best dropshipping experience. Please don't be hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Aug. 25, 2020
Une équipe très réactive en cas de problème sur Messenger. Cela change des autres plateformes avec aucun service pour les entreprise! Nous recommandons avec grand plaisir.
May 18, 2020
Un pò complicato per chi non è abbastanza pratico. Ottimo il servizio messanger. Basta chiedere e ti risponderanno in poco tempo.
Hi dear team! Thank you so much for your review.Please feel free to ask for help when you need. And we are also very open to your advice to make DSers better and better. We are still young, but we believe that we will grow better and better with your help. Have a nice day. DSers team
May 21, 2020
After exchanging emails with the stuff, all questions has been answered to my satisfaction, therfore I will continue to keep my mind open and take adventage of all the features app has to offer . ps.- the customer service is great and they contacted me very quick .
Hi there! I hope that you are doing well. Could you please tell me what issue you are facing when using DSers? Please feel free to contact via Messenger or email: [email protected]. We are happy to help.
April 13, 2020
Very convenient app and makes sourcing very efficient but there is one issue as while mapping it doesn't update the price of the product we are sourcing properly
Feb. 16, 2021
I am only new to drop-shipping . I am not joining 1 and 1 yet so this App sounds to be for me while I am learning. I am fearful of making a hash out of it. Thank you for your patience. I am feeling too much like a new chum. It was a bit frightening learning at first but it is becoming clearer now. Thankful for the help and support available.It is a challenge. Dorla.com