DSers‑AliExpress Dropshipping

Oct. 17, 2023

This is a great app. for beginners. I tried the service and it worked great. However, I did not need them as it does not supply the service that I was looking for. This application was uninstalled from my shopify and yet, they still continued in trying to get a payment from me. This service was uninstalled long before the trial period was over. I do not find this to be a good or trustworthy company as of late.

Sept. 15, 2023

Após a última atualização ficou horrível trabalhar com esse aplicativo. Uma hora o pedido desaparece, outra não sincroniza quando o fornecedor envia, outra, desaparecem todos os pedidos. Gostava tanto do trabalho dessa empresa que resolvi assinar o plano pago, e foi assinar que os problemas começaram com essa atualização terrivel. Estou avaliando seriamente em cancelar minha assinatura e procurar outra alternativas. Não aguanto mais ter que chamar suporte pra resolver problemas que antes não haviam. Mais uma empresa que de tanto querer mudar as coisas vai perder clientes. Deixa do jeito que estava, estava ótimo, funcional e eficiente ou goodbye.

May 31, 2023

I tried looking for certain items but could not find. I was hoping for more than what was offered for the price i paid! I also tried to source from your partner sites but was asked to pay again before i could source, customer service is terrible!

May 31, 2023

Although, this app is very useful I have to give it 2 stars because it is extremely slow to use. At times it is very unusable because of its speed. If I can find an alternative app I would stop using this app right away.

April 29, 2023

ME APARECE ESE MENSAJE Y NO PUEDO USARL DSers-AliExpress Dropshipping no es compatible actualmente

March 28, 2023

Purtroppo non si può avere nessuna fattura e quindi non si può registrare in contabilità nulla. E' un app che solo sincronizza gli shop di Aliexpress, nulla di male, solo che niente fatture. Peccato.

Jan. 23, 2023

supplier optimizer wich is the whole point of this app never works either its in maintenance so 5 times a day or it just send error message you can search by picture by link or directly in the app it just dont work , the product sheet is glitched as fuck if the supplier have 50 product in stock why does the app put 4800 in my store stock ????????????? pruct cost 3.90 + 2 for shipping and the app give me a price value of 1.99 ???

Jan. 12, 2023

Update: DSers support was somewhat of a help investigating the issue. Long story short the taxation added to products without much uniformity leaves open the possibility that someone could take advantage of it and charge "tax" and just pocket the money. It also leaves open the possibility that there could be big discrepancies even when nothing nefarious is going on. I would like to see more transparency on how items are taxed. Original: I don't know what is going on, but here is what they are doing to our orders: 1. An order is placed through DSers 2. One item from the order is deleted by someone 3. The purchase price of the deleted item is broken up into a bunch of smaller numbers and added as “Tax” to each of my other items I paid for on Aliexpress. 4. Collectively these taxes equal the EXACT amount for the deleted item.

Dec. 12, 2022

Pretty decent app - does a pretty good job importing product and adding them to your store. Too bad the checkout flow breaks b/c the product won't import Ali's shipping costs. According to DSers Support, you're expected to do that manually, I guess, for every country you ship to times every product you offer. Wow, right? I totally don't need more manual work so that's not even remotely going to happen. Support (DSers) suggested I factor in the shipping costs into the product costs. Hmm... I got a $3 product that can sell for about $20 but has a $14 shipping cost that leaves me with...hmm... $3! Wow! My store doesn't mask shipping behind prices trying to hustle the customer with "free shipping" as I personally consider that to be a dishonest and loathsomely creepy practice that disrespects customers. I also despise the fact that support chat is only available with fb messenger - kiss your PII good bye - completely not necessary considering how many viable chat apps are floating around. Terrible experience once I reached support. Uninstalled.

July 19, 2022

I face a lot of problem migrating from oberlo to dsers and honestly still prefer Oberlo! - On Dsers, 17 of my store products did not get mapped automatically during the migration and the support team could not help me recover details of the supplier for that product like Oberlo used to have a link of the ali express site from which the product was imported! Also the image and supplier optimiser has A LOT to be desired in terms of efficiency! I miss OBERLO!! I do appreciate the prompt help and support recieved to queries which is so important when running e-commerce.

June 23, 2022

This app is way worse than Oberlo. They add extra steps that take up double/triple the time. Oberlo was easy to use, easy to follow. DSers is the exact opposite

June 13, 2022

Wants to force you to install a chrome extension in your browser. Keeps a pestering popup open on top of everything until you install extra software directly on your browser to track you more! I WILL NOT INSTALL A FORCED TRACKER!

June 4, 2022

Venant d'Oberlo je trouve cette application très compliquée et vraiment pas intuitive. Bref une vrais galère à utiliser. Le mapping avec les options est vraiment prise de tête. Et que dire des notifications ! On ne peut pas les supprimer et on ne voit pas tout de suite de quel produit il s'agit. Je met une étoile parce qu'il faut rester positif...

May 29, 2022

Oberlo was alot better. 1) I have to know pay monthy for what I had for free in Oberlo. 2)The pricing notifications are not clean, and it seems I only get notifications for products that have been ordered in the past. which means I wont get any pricing notifications for any new items that have not been ordered in the past. 3) I can only have 100 variants max per product, but this app doesnt tell you the total amount of variants so that I know how many needs to be deleted. I am very disappointed in this App and for Shopify for making the switch to a lesser app. At the very least, us store owners should be able to choose the app that best suits us instead of being forced to switch

Nov. 5, 2022

Had a few issues when they took over Oberlo's customers but Lucy seems to have ironed them out for me - guided me through them to be more exact. Still working things out because of the greater flexibility and complexity that this offers in comparison to Oberlo, but I'll be keeping my eye on things and will keep this updated. Facit - Lucy 5/5 - DSers 3/5 - total 4/5. Dsers it's up to you now! Update - finding more and more issues with missing products in SHopify and it's a real hassle to have to search through and check every item because there's no decent overview. Was way happier with Oberlo

March 4, 2023

At start, it was smooth transfer from Oberlo. Then we found it, it was ordering the wrong item and blame it on the Oberlo mapping. It happened again and it took a long time to win this dispute. The issue with dser, it tries to cater for all ie ebay, amazon etc, so you will realise it is a total mess and complex and each uses different method eg variant vs name of product. Due to the supplier, they recycle the variant number to keep the high order number, which causes ordering the wrong product. Now, we have issues and the ordering platform is annoying smart to lock into the country we are processing the orders. We change it back to our country, language and currency, but dser clears the cookie and all for each order, and the purchase platform believes we are hacking their site, so we have to redo the login details, and it goes back to the visiting countries and then the order details in that language, so messy when we run the report. Others issues, it does not track the shipping number when the platform change it, it expect us to manually the action which they can do it automatically. Sadly, it is hard to find a replacement app for ordering. It is like choosing a losing team as there is no other team. p.s I am not sure why it is taking our customers details eg telephone numbers and emails when it does not need it. I hope it is not using these information for their purposes and we did not sign it to that.

May 24, 2022

Switched from Oberlo - and while DSer is less glitchy and has some better features, in general it is far worse and missing so many core features abs things that just make sense. If you deal with multiple Ali sellers, it is super difficult to tell as it doesn’t sort by seller each order or even let you know the seller's name without clicking through (so combining shipping is a nightmare) … doesn’t even say customers' name … the worst part is orders with multiple Ali orders as it just dumps all tracking numbers and doesn’t say which are for which item. Terrible for customers as they have no way to tell what is where or what to expect. Their support is great but just wish they would spend some time making a what could be a good product more intuitive…

May 21, 2022

I used Oberlo lots and was a great app. This new replacement is terrible. Wont sync properly didn't import everything correctly. Loses some features that Oberlo had. I'll be looking for new app to do the same - Poor replacement. Hard to use and understand and I'm no idiot when comes to computers. Used Oberlo for years. hate this new app. Sorry guys.

July 16, 2022

Moved over from Oberlo due to their new integration. Overall positive, however I much prefer the look and layout that Oberlo had as seems cleaner and more user friendly. Had a couple of questions with my first order being placed in DSers, then the customer asking to change colour. Their support was good and gave me advice and screenshots to make cancelling and re-ordering easy. Good team and very helpful. Today another issue and Krystal was super helpful and knowledeagble too :) Have downgraded the rating as the integration did not take care of shipping so when Oberlo removed it my goods would not ship as no shipping profile. No advice on this and Shopify useless. I lost almost a month with no bookings and was not aware until a customer told me they could not buy as says wont ship to their country. Also the dashboard layout, the upload of new products from Dsers to Shopify is clunky and unfriendly. Can´t see eassily where to amned product details, the price updates and when stock low is really not easy to use. I feel that I am going to have to find another more suitable programme.

May 28, 2022

Alen has asked me to leave a review but it's just my first hour. Customer service is very fast and helpful so I am happy about that. So far, Oberlo was much more user friendly so I miss it already. UPDATE: After just 5 days, this app is lacking a lot from Oberlo. I just learned that the real free plan for Oberlo users allows for 3 stores, however only a total of 500 products for the combined 3 stores, not the 3k allowance they advertise. The plan for Oberlo users is called Custom Basic and that's what you get when you migrate. If you want the 3k product allowance total and 3 stores, then you can choose the Basic free plan, however, there is no automatic inventory update or automatic price updates. If you choose the Basic Free plan, you cannot go back to Custom Basic. You really are forced to upgrade to a paid plan. It's user unfriendly and it doesn't function as well as Oberlo at all. The other issues I have encountered are: 1. When there is a notification of a price change, it doesn't give the name of the product in our store until we go to another screen (found this out by accident). Then it shows the name as in our store, but then you are unable to copy and paste it. We track our items on a spreadsheet so we have to manually type it as opposed to copy and paste like we did with Oberlo. Also, it doesn't have the SKU number of the product which also makes it more difficult to find in the store. 2. The notifications for all the stores are mixed together, not separated by store. 3. I just completed a product description within DSers, and selected the images after importing it from AliExpress. I clicked import to Shopify and then it completely disappeared. Customer support was unable to help so I have to re import and redo the description all over again. 4. When items are imported to Shopify, they are automatically put live instead of draft, so you will need to rush to change the status in the store. 5. Also, you have to manually count the number of items in the store, this app doesn't do it for you. 6. When setting up DSers, you can choose what information to import from AliExpress. We chose to only import the Specifications. When we went to import the item, everything was imported, like ALL the main images from the manufacturer's details along with the product images. Customer service had to step in here. Some products it worked but with others, every single image and product detail is imported. I have 2 stores, and this is a lot to have all these issues, that I need to contact customer service everyday. Which is very frustrating, especially when I have to redo work that got deleted. Customer service are very responsive and try to help as much as possible. They are professional.