DSers‑AliExpress Dropshipping
DSers AliExpress Dropshipping Tool
Rating
5.0
feedback
30,265
chart
#319
All reviews
Rating Breakdown
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May 22, 2024
shipping rate not syncing and i tried everything DSers says its shopify problem and shopify cant see any problem
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience. Please share more details of your issues with our customer service team, we do want to help you out there Please contact our customer services team a by below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
April 22, 2024
não esta claro não consigo importar produtos para shopify
Store
Minha loja
Using app
2 days
Hello, Thank you for taking the time to leave us a review. Could you give us more details about the product import? Please drop our customer services team a message via on any below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
April 25, 2024
On the positive side DSers support if far more efficient then Shopify and DSers support team is very friendly and helpful. Honest feedback I spent way to much time editing description of products that advertised other business and lured customers from my "onlineshopau.com" and I was not happy about this at all as I spent many long nights working hard on my business and i dont think this is fair at all. Another issue is I also needed to adjust so many different settings to get a desired outcome. e.g shipping rate, product pricing - It should be very simple we all would like honest wholesale pricing so we can offer better deals to our customers when in actual fact we are being charged more the the products actually advertised for a the suppliers website. Again DSers support team is maybe one of the best I have experienced in a long time. If they sorted out all these small but major issues they would be hard to beat.
Jan. 20, 2024
tem sido uma lastima, simplesmente parou de funcionar
Hello, Thank you for your taking the time to leave us a rating. Please note that the issue with Shopify is just temporary and will not affect the normal process of your store on Shopify or DSers. We are working with their team to solve this and make sure it doesn't happen again. Please feel free to contact our customer service team if you have any questions, Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
Oct. 17, 2023
This is a great app. for beginners. I tried the service and it worked great. However, I did not need them as it does not supply the service that I was looking for. This application was uninstalled from my shopify and yet, they still continued in trying to get a payment from me. This service was uninstalled long before the trial period was over. I do not find this to be a good or trustworthy company as of late.
Hello, Thank you for your feedback, we appreciate it. We have checked your billing history via your account information, but we didn't find any extra billing generated. Could you please contact our customer service team and provide your Shopify subscription order number and billing order number so we can help you clear this out? Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
Sept. 15, 2023
Após a última atualização ficou horrível trabalhar com esse aplicativo. Uma hora o pedido desaparece, outra não sincroniza quando o fornecedor envia, outra, desaparecem todos os pedidos. Gostava tanto do trabalho dessa empresa que resolvi assinar o plano pago, e foi assinar que os problemas começaram com essa atualização terrivel. Estou avaliando seriamente em cancelar minha assinatura e procurar outra alternativas. Não aguanto mais ter que chamar suporte pra resolver problemas que antes não haviam. Mais uma empresa que de tanto querer mudar as coisas vai perder clientes. Deixa do jeito que estava, estava ótimo, funcional e eficiente ou goodbye.
Hi there Thank you so much for taking time to write this feedback to us, we appreciate your honesty. We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again. Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
May 31, 2023
I tried looking for certain items but could not find. I was hoping for more than what was offered for the price i paid! I also tried to source from your partner sites but was asked to pay again before i could source, customer service is terrible!
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience. Please share more details of your issues with our customer service team, we do want to help you out there Please contact our customer services team a by below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
May 31, 2023
Although, this app is very useful I have to give it 2 stars because it is extremely slow to use. At times it is very unusable because of its speed. If I can find an alternative app I would stop using this app right away.
Hi there Thank you so much for taking time to write this feedabck to us. Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
April 29, 2023
ME APARECE ESE MENSAJE Y NO PUEDO USARL DSers-AliExpress Dropshipping no es compatible actualmente
Hello, Thank you for your feedback. This is actually a visual bug coming from Shopify, and your store can function with DSers normally. We are working with the Shopify team to get rid of this issue. Best,
March 28, 2023
Purtroppo non si può avere nessuna fattura e quindi non si può registrare in contabilità nulla. E' un app che solo sincronizza gli shop di Aliexpress, nulla di male, solo che niente fatture. Peccato.
Hello, Thank you for your rating and feedback, every voice matters. Please understand that everything relating to payment and invoices is done on AliExpress, not DSers, hence we can't provide invoices and such. Please contact your supplier on AliExpress and let him know about your request, he may be able to help you! Also, don't hesitate to contact us in case you need help with one of DSers' feature. Happy dropshipping! DSers Team
Jan. 23, 2023
supplier optimizer wich is the whole point of this app never works either its in maintenance so 5 times a day or it just send error message you can search by picture by link or directly in the app it just dont work , the product sheet is glitched as fuck if the supplier have 50 product in stock why does the app put 4800 in my store stock ????????????? pruct cost 3.90 + 2 for shipping and the app give me a price value of 1.99 ???
Jan. 12, 2023
Update: DSers support was somewhat of a help investigating the issue. Long story short the taxation added to products without much uniformity leaves open the possibility that someone could take advantage of it and charge "tax" and just pocket the money. It also leaves open the possibility that there could be big discrepancies even when nothing nefarious is going on. I would like to see more transparency on how items are taxed. Original: I don't know what is going on, but here is what they are doing to our orders: 1. An order is placed through DSers 2. One item from the order is deleted by someone 3. The purchase price of the deleted item is broken up into a bunch of smaller numbers and added as “Tax” to each of my other items I paid for on Aliexpress. 4. Collectively these taxes equal the EXACT amount for the deleted item.
Hello, Thank you for your feedback. We are glad that the customer service team was able to fix the issue with your order after you manually fulfilled the order by mistakes. As for the taxation, sadly, DSers cannot decide on the amount charged on products depending on the countries you ship to. We advise that you try to place some test orders that you can later cancel to get a better idea of the amount you might be charged. We hope you enjoy using DSers, DSers Team
Dec. 12, 2022
Pretty decent app - does a pretty good job importing product and adding them to your store. Too bad the checkout flow breaks b/c the product won't import Ali's shipping costs. According to DSers Support, you're expected to do that manually, I guess, for every country you ship to times every product you offer. Wow, right? I totally don't need more manual work so that's not even remotely going to happen. Support (DSers) suggested I factor in the shipping costs into the product costs. Hmm... I got a $3 product that can sell for about $20 but has a $14 shipping cost that leaves me with...hmm... $3! Wow! My store doesn't mask shipping behind prices trying to hustle the customer with "free shipping" as I personally consider that to be a dishonest and loathsomely creepy practice that disrespects customers. I also despise the fact that support chat is only available with fb messenger - kiss your PII good bye - completely not necessary considering how many viable chat apps are floating around. Terrible experience once I reached support. Uninstalled.
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear that. You may understand that every solution has its limitation, and while this is in our plan to potentially add this in the future, we hope that you can give us some suggestions on how to improve. Please drop our customer services team a message via on any below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
July 19, 2022
I face a lot of problem migrating from oberlo to dsers and honestly still prefer Oberlo! - On Dsers, 17 of my store products did not get mapped automatically during the migration and the support team could not help me recover details of the supplier for that product like Oberlo used to have a link of the ali express site from which the product was imported! Also the image and supplier optimiser has A LOT to be desired in terms of efficiency! I miss OBERLO!! I do appreciate the prompt help and support recieved to queries which is so important when running e-commerce.
Hello Patisaa, We are thankful that you left a review and explained your issue. Every feedback is important. We apologizies for the issue you met. After checking, it seems that the mentionned products were removed from the store or not available on AliExpress at the time of the migration, so we could not get the mapping information. Our tech team can help you recover the information for the products now available, just contact us when you want! Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial
June 23, 2022
This app is way worse than Oberlo. They add extra steps that take up double/triple the time. Oberlo was easy to use, easy to follow. DSers is the exact opposite
Hello, Thank you for your comment. Could you please give us more details about the features you think we could improve? More details about the extra steps you mentioned would be extremely helpful and we will use your suggestions to improve DSers. Thanks in advance, DSers Team
June 13, 2022
Wants to force you to install a chrome extension in your browser. Keeps a pestering popup open on top of everything until you install extra software directly on your browser to track you more! I WILL NOT INSTALL A FORCED TRACKER!
Hello YardSaleCGT, Thank you for your comment. We just want to clarify that the Chrome Extension is indeed used for tracking, but for tracking the orders statuses, not you. Not personal information is used with our extension, it is simply a tool to help you import new products to DSers in one click, place orders fasters, and update the tracking numbers and orders statuses automatically. We apologize if the explanations were not clear enough, or if you felt too compelled to install it, we'll take your feedback in consideration to improve things! DSers Team
June 4, 2022
Venant d'Oberlo je trouve cette application très compliquée et vraiment pas intuitive. Bref une vrais galère à utiliser. Le mapping avec les options est vraiment prise de tête. Et que dire des notifications ! On ne peut pas les supprimer et on ne voit pas tout de suite de quel produit il s'agit. Je met une étoile parce qu'il faut rester positif...
Bonjour, Merci pour votre commentaire. Nous comprenons que DSers peut etre un peu complique a prendre en main, a cause des nombreuses fonctions disponibles. N'hesitez pas a contacter notre service client, ou a regarder notre centre d'aide, nous ferons de notre mieux pour vous aider. DSers Team
May 29, 2022
Oberlo was alot better. 1) I have to know pay monthy for what I had for free in Oberlo. 2)The pricing notifications are not clean, and it seems I only get notifications for products that have been ordered in the past. which means I wont get any pricing notifications for any new items that have not been ordered in the past. 3) I can only have 100 variants max per product, but this app doesnt tell you the total amount of variants so that I know how many needs to be deleted. I am very disappointed in this App and for Shopify for making the switch to a lesser app. At the very least, us store owners should be able to choose the app that best suits us instead of being forced to switch
Nov. 5, 2022
Had a few issues when they took over Oberlo's customers but Lucy seems to have ironed them out for me - guided me through them to be more exact. Still working things out because of the greater flexibility and complexity that this offers in comparison to Oberlo, but I'll be keeping my eye on things and will keep this updated. Facit - Lucy 5/5 - DSers 3/5 - total 4/5. Dsers it's up to you now! Update - finding more and more issues with missing products in SHopify and it's a real hassle to have to search through and check every item because there's no decent overview. Was way happier with Oberlo
March 4, 2023
At start, it was smooth transfer from Oberlo. Then we found it, it was ordering the wrong item and blame it on the Oberlo mapping. It happened again and it took a long time to win this dispute. The issue with dser, it tries to cater for all ie ebay, amazon etc, so you will realise it is a total mess and complex and each uses different method eg variant vs name of product. Due to the supplier, they recycle the variant number to keep the high order number, which causes ordering the wrong product. Now, we have issues and the ordering platform is annoying smart to lock into the country we are processing the orders. We change it back to our country, language and currency, but dser clears the cookie and all for each order, and the purchase platform believes we are hacking their site, so we have to redo the login details, and it goes back to the visiting countries and then the order details in that language, so messy when we run the report. Others issues, it does not track the shipping number when the platform change it, it expect us to manually the action which they can do it automatically. Sadly, it is hard to find a replacement app for ordering. It is like choosing a losing team as there is no other team. p.s I am not sure why it is taking our customers details eg telephone numbers and emails when it does not need it. I hope it is not using these information for their purposes and we did not sign it to that.