DSers‑AliExpress Dropshipping

March 26, 2026

Why is it so hard to cancel a subscription from DSers? I have uninstalled DSers from my Shopify store. Please cancel my subscription immediately and confirm that no further charges will occur.

March 17, 2026

arnaque debiteur de 49 dollar

March 8, 2026

I installed DSers because I was told there was a free plan available. However, immediately after installation, they asked me to add payment details and pay for a subscription. This is completely misleading and a waste of time. If there is no free plan, this should be clearly stated BEFORE merchants install the app, not after. I feel deceived by the false advertising about a "free plan." This is not transparent business practice and wastes merchants' time. Very disappointed with DSers. I expected honesty about pricing upfront. I cannot recommend this app to other merchants. Store: nextoraonline.com

March 6, 2026

supplier from dsers sourcing - exactly samtrinity scammed me for 12k usd, beaware, it was deposit but the product is deffective and i cant sell it

March 28, 2026

Best option and specifications have been removed from DSers. After three months of using DSers, they decided to remove Temu from the app — which my entire business depends on. This decision is seriously damaging my business. WTF, Now, product importing is limited to only two of the worst suppliers, Alibaba and AliExpress. This is extremely frustrating and disappointing. i cant find another app like it to import my product from this app I am very disappointed.

Jan. 20, 2026

DSers refused to honor its own published refund policy for unused annual subscriptions. I had 8–9 months unused, placed no orders through DSers, and requested a partial refund. Support denied it based on undocumented “system / fiscal year” rules that do not exist in their Terms of Service or refund policy, then closed the ticket without a refund.

Jan. 14, 2026

malgré que dSers est désactivé à ma boutique , ils continuent à me facturer via shopify, pas sympa

Dec. 16, 2025

After being charged for DSers Pro, I requested a refund and received inconsistent explanations from support (wrong billing period first, then a different reason to deny the refund). Even after acknowledging an error, DSers changed the justification again instead of resolving the issue, which felt misleading and wasted a lot of time. Before writing this review, I checked public comments/reviews on social media and review platforms and found many similar complaints about unexpected charges and refund requests being refused or handled inconsistently.​ Based on my experience, if you care about transparent billing and fair refund handling, be very cautious with this app.

Nov. 3, 2025

well, the free trial....when you want the free system, kicks you into paying after trial which it did not advertise up front. and when you try to stop it, it is already pending...

Oct. 27, 2025

Me están mandando los productos con la imagen como parte del texto,lo que hace que mis productos en la tienda no salga con alguna imagen. Llevo más de 3 días notificando a soporte y me dicen q es problema de shopify, les pongo ejemplos con fotos y evidencias que el problema es suyo, pues la importación a mi tienda lo hace solo en un recorrido del 90%, las fotos en su app no se muestran, solo se muestran las que en un inicio importé, les explico que con esos primeros productos que ya tengo bien en tienda lo intenté a volverlos a importar y salen igual de mal. Es decir, todo ha sido un desastre, y no recibí solución alguna. De hecho tengo una suscripción paga.

Oct. 25, 2025

@DSers after the horror story below i finally place an order for $7.47 (a Week later. yes. that's how long it took) it was fine. the very next day (today) they tell me that none of the three orders i am sitting on right now can be checked out because each and every customer did not order at least enough so that my cost was at least $20 .... let that sink in so... that would mean that every single item that i dropship in the store won't be sent processed unless... not the customer... but my cost for the transaction is at least $20 each individual customer. @DSers I tried to get answers but no one will tell me how a dropshipping supplier can do that? with no warning whatsoever? It started with this.. 2 days ago..... I checked your ticket#46092. Our technical team is waiting for the plugin upgrade. We will inform you here as soon as there is any progress. If you don't mind and have spare time, could you please follow DSers Facebook and paste your comment in this link as well? "https://www.facebook.com/DSersOfficial/mentions First use the keyboard to enter @, then @ DSers - AliExpress Dropshipping Partner Second, write few words then add the tags behind: #supplier #ecommerce Your review would not displayed on your Facebook account , please don't worry" So, now Aurora tells me this..." Dear friends, we can only help you place orders and synchronize order status. We are not responsible for the delivery of orders. Delivery is the responsibility of the supplier. Therefore, if the supplier has not shipped your order for a long time, you need to contact the supplier." Yesterday Cyril had me write this..... "Even when there are problems they help with a solution! Cyril and his tech team are on the ball. He even found me a cheaper drop ship while a tech glitch was being fixed. the price went from $7 to $1 for the item that we sent my customer. Hurray Cyril and Dsers!" I will know better from now on #Total scam #Played #Dsers to be continued on FB...

Oct. 22, 2025

I’ve been using DSers with AliExpress for over a year, and the experience has been nothing short of disappointing. Dropshipping is supposed to be about building a business with $0 upfront cost — the customer pays first, then the supplier fulfills the order. But DSers flipped the philosophy upside down. They require the store owner to pay out of pocket first, and only after the product is shipped and the payment clears do you get your money back. That’s not automation. That’s not dropshipping. That’s a cashflow trap that forces you to babysit your store 24/7, spend your own money, and take all the risk — while they take the subscription fees. On top of that, managing hundreds or thousands of products is a nightmare. DSers behaves like everyone only sells 5–10 products, but real dropshippers work at scale. When I raised these issues, support basically said, “That’s how all dropshippers do it.” No — that’s how they’ve made us do it. Big difference. If this platform can’t even respect the original philosophy of dropshipping, it shouldn’t market itself as “automated.” This has been my worst business experience — time, money, and customers lost. If I’m wrong, I’m open to anyone proving it. But the reality says it all.

Oct. 16, 2025

To all suppliers: I am looking to replace my current DSERS products with higher-quality alternatives. DSERS delivery times are too long, and the product quality does not meet expectations. Please contact me if you can offer reliable supply and competitive terms.

Sept. 22, 2025

I tried to uninstall this app. It keeps charging. Please remove the charge

Sept. 9, 2025

App support doesn’t understand even the simplest issues. They are not aware of the app features. They don’t know English, and when we want to translate, they give false information like “English is our native language.” Even the smallest matter takes hours. Instead of fixing bugs, they brush it off by saying, “we tested it, it works.” I spoke with Leona, but all the support agents are like this.

Aug. 11, 2025

Extremely disappointed with this company. I’ve been trying to get a simple issue resolved for over two weeks, and instead of helping, they keep passing me from one “team” to another with zero results. This is completely unprofessional and unacceptable. To make matters worse, after all this delay, they now say they’re having a “fun day” while my problem remains unresolved. This is not how you treat paying customers.

Aug. 8, 2025

Disappointing Support and Lack of Real Help I'm writing this review because I'm extremely frustrated with the customer support for DSers. When I ran into a critical issue with my TikTok Shop orders not syncing correctly, I reached out for help, hoping to get a solution tailored to my problem. Unfortunately, the support was a major letdown. I only received generic, copy-pasted answers that didn't address the specific error message I was getting: "TikTok must place orders for items shipped from locations outside of China." The agent just kept repeating standard troubleshooting steps that I had already tried, without any real attempt to understand the complexity of my issue with the Shopify and TikTok integration. It's clear that their support team is not equipped to handle anything beyond the most basic problems. If you run into any unique technical issues, don't expect any real assistance. The app might work for simple dropshipping, but the support is useless when you need it most.

Aug. 2, 2025

not impressed with this app.

July 9, 2025

I am sorry but, this just like any other subscription you will do in your life. Joining, no problem, cancelling subscription, a absolute nightmare. Sandy (if her real name) is such a "sweetheart" and extremely "helpful". BIG RED FLAGS, yes, a lot of review, but most probably bought reviews from persons who have never used this app. This experience is horrible and as I am typing this review, I am still struggling to cancel my unwanted subscription.

July 9, 2025

THey always blame another circumstance instead of fixing the bugs they have TEMU DOES NOT WORK, the TEMU extension does not work at all, and got all my 3 TEMU accounts banned.