DSers: Dropship+AliExpress+AI

All reviews look like forcing customer to leave review after they ask for little help. Overall so much risk to your business and the support is so unserious about your problems. I important 150+ products in bulk after choosing option in product setting: "Send product and shipping cost to Store" when I got sales i lose money because they not pushed the shipping fee and because of only the product cost it is big trouble when you get sales. i ask support team they says i need to set price rules i did that as well and then i figured out it still not pushing shipping price in product cost. overall I am using a PAID PLAN and so far the support team look unserious as after 1 reply i never got any follow up while i replied back in 1 minute, NO LIVE CHAT FOR PAID USERS AS WELL. be safe

It’s terrible. I accidentally subscribed—there was a free trial period, so I cancelled immediately—but the cancellation didn't go through. I was forced to wait for the charge to process before applying for a refund, and even after contacting support to request one, I still ended up being charged $10.

Never received my products. I spent almost $300 on an order through my own shop. I never received my order and it's been two years and the issue is still not resolved. I contacted Shopify who said it was an issue for Dsers to handle. Dsers did not help me figure out the issue. They did not even respond to several messages through their messenger or email. Because of their lack of action to resolve my problem I am shutting down because at this point they are making money and I am not. Good luck to anyone who chooses to use this company for their store.

Why is it so hard to cancel a subscription from DSers? I have uninstalled DSers from my Shopify store. Please cancel my subscription immediately and confirm that no further charges will occur.

I installed DSers because I was told there was a free plan available. However, immediately after installation, they asked me to add payment details and pay for a subscription. This is completely misleading and a waste of time. If there is no free plan, this should be clearly stated BEFORE merchants install the app, not after. I feel deceived by the false advertising about a "free plan." This is not transparent business practice and wastes merchants' time. Very disappointed with DSers. I expected honesty about pricing upfront. I cannot recommend this app to other merchants. Store: nextoraonline.com

supplier from dsers sourcing - exactly samtrinity scammed me for 12k usd, beaware, it was deposit but the product is deffective and i cant sell it

Disaster. You cannot uninstall a shop if you're not paying for Shopify subscription, so you're left with an account you cannot use anymore. Dumb app, dumb dev, don't use. Customer services is a joke too, messenger?? REALLY ? You clowns.

DSers refused to honor its own published refund policy for unused annual subscriptions. I had 8–9 months unused, placed no orders through DSers, and requested a partial refund. Support denied it based on undocumented “system / fiscal year” rules that do not exist in their Terms of Service or refund policy, then closed the ticket without a refund.

malgré que dSers est désactivé à ma boutique , ils continuent à me facturer via shopify, pas sympa

DO not use this. They are useless. I had an order to pay for on Temu and it wanted me to add more stuff on top of what the customer wanted, for it to ship out. You try to buy something from Ali Express and then they want you to pay for it through TEMU

Pedi el reembolso de mis 20 usd. No me escucharon. No tuve ni un solo beneficio con Esta aplicación

After being charged for DSers Pro, I requested a refund and received inconsistent explanations from support (wrong billing period first, then a different reason to deny the refund). Even after acknowledging an error, DSers changed the justification again instead of resolving the issue, which felt misleading and wasted a lot of time. Before writing this review, I checked public comments/reviews on social media and review platforms and found many similar complaints about unexpected charges and refund requests being refused or handled inconsistently.​ Based on my experience, if you care about transparent billing and fair refund handling, be very cautious with this app.

Me están mandando los productos con la imagen como parte del texto,lo que hace que mis productos en la tienda no salga con alguna imagen. Llevo más de 3 días notificando a soporte y me dicen q es problema de shopify, les pongo ejemplos con fotos y evidencias que el problema es suyo, pues la importación a mi tienda lo hace solo en un recorrido del 90%, las fotos en su app no se muestran, solo se muestran las que en un inicio importé, les explico que con esos primeros productos que ya tengo bien en tienda lo intenté a volverlos a importar y salen igual de mal. Es decir, todo ha sido un desastre, y no recibí solución alguna. De hecho tengo una suscripción paga.

@DSers after the horror story below i finally place an order for $7.47 (a Week later. yes. that's how long it took) it was fine. the very next day (today) they tell me that none of the three orders i am sitting on right now can be checked out because each and every customer did not order at least enough so that my cost was at least $20 .... let that sink in so... that would mean that every single item that i dropship in the store won't be sent processed unless... not the customer... but my cost for the transaction is at least $20 each individual customer. @DSers I tried to get answers but no one will tell me how a dropshipping supplier can do that? with no warning whatsoever? It started with this.. 2 days ago..... I checked your ticket#46092. Our technical team is waiting for the plugin upgrade. We will inform you here as soon as there is any progress. If you don't mind and have spare time, could you please follow DSers Facebook and paste your comment in this link as well? "https://www.facebook.com/DSersOfficial/mentions First use the keyboard to enter @, then @ DSers - AliExpress Dropshipping Partner Second, write few words then add the tags behind: #supplier #ecommerce Your review would not displayed on your Facebook account , please don't worry" So, now Aurora tells me this..." Dear friends, we can only help you place orders and synchronize order status. We are not responsible for the delivery of orders. Delivery is the responsibility of the supplier. Therefore, if the supplier has not shipped your order for a long time, you need to contact the supplier." Yesterday Cyril had me write this..... "Even when there are problems they help with a solution! Cyril and his tech team are on the ball. He even found me a cheaper drop ship while a tech glitch was being fixed. the price went from $7 to $1 for the item that we sent my customer. Hurray Cyril and Dsers!" I will know better from now on #Total scam #Played #Dsers to be continued on FB...

To all suppliers: I am looking to replace my current DSERS products with higher-quality alternatives. DSERS delivery times are too long, and the product quality does not meet expectations. Please contact me if you can offer reliable supply and competitive terms.

I tried to uninstall this app. It keeps charging. Please remove the charge

App support doesn’t understand even the simplest issues. They are not aware of the app features. They don’t know English, and when we want to translate, they give false information like “English is our native language.” Even the smallest matter takes hours. Instead of fixing bugs, they brush it off by saying, “we tested it, it works.” I spoke with Leona, but all the support agents are like this.

Extremely disappointed with this company. I’ve been trying to get a simple issue resolved for over two weeks, and instead of helping, they keep passing me from one “team” to another with zero results. This is completely unprofessional and unacceptable. To make matters worse, after all this delay, they now say they’re having a “fun day” while my problem remains unresolved. This is not how you treat paying customers.

Disappointing Support and Lack of Real Help I'm writing this review because I'm extremely frustrated with the customer support for DSers. When I ran into a critical issue with my TikTok Shop orders not syncing correctly, I reached out for help, hoping to get a solution tailored to my problem. Unfortunately, the support was a major letdown. I only received generic, copy-pasted answers that didn't address the specific error message I was getting: "TikTok must place orders for items shipped from locations outside of China." The agent just kept repeating standard troubleshooting steps that I had already tried, without any real attempt to understand the complexity of my issue with the Shopify and TikTok integration. It's clear that their support team is not equipped to handle anything beyond the most basic problems. If you run into any unique technical issues, don't expect any real assistance. The app might work for simple dropshipping, but the support is useless when you need it most.

not impressed with this app.