DSers‑AliExpress Dropshipping
Place 100s of orders to AliExpress in seconds & Find...
Rating
4.9
feedback
5,404
chart
#843
All reviews
Review RSS Feed
Dec. 4, 2023
I had some issues with an item in my store, I sent a message to Dsers and Raphael was the customer service rep that was helping me. He did such a great job.
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
Dec. 3, 2023
I am fully satisfied with the customer service I got from Selena, she solved my problem within a minute with proper guidance though I was really worried. She is amazing in providing support
Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team
Dec. 2, 2023
Sandy was very helpful, i really appreciated her help, made me understand Dsers so much better, I highly recommend her.
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Dec. 2, 2023
Quick and easy
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Dec. 2, 2023
Rin from customer support is amazing. My pain point was quickly addressed and solved.
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Dec. 2, 2023
Sylvia was more than helpful. Within 5 minutes I got very detailed clarification. And Sylvia was very polite. Thanks :)
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Dec. 2, 2023
Dser is a top-notch app for AliExpress product integration on Shopify. The fulfillment process is smooth, and I recently experienced excellent customer service when resolving an order issue. Irene provided step-by-step guidance and resolved the issue promptly. 5 STARS! Highly recommend
Hi there! Thank you for your high quality review We make it a point to be known for dropshipping tool & 24/7 customer service. We're happy to see our support team could help all of problems you met with DSers in time Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there DSers team
Dec. 2, 2023
Très bonne aide qui m'a permis de résoudre mes problèmes et questionnements. Merci !
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
Dec. 2, 2023
Merci à MIA de m'avoir dépannée si rapidement!! des réponses claires et précises qui m'ont permis de régler mon problème. En plus un samedi!! je suis très contente de ce service
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 30, 2023
I would recommend this app. The service from Cynthia was great! Very helpful and very knowledgeable. Cynthia made it easy to understand the process through step by step guidance.
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Nov. 30, 2023
Lucy is great <3 <3 <3
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 30, 2023
irene helped out alot. very helpful
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Nov. 29, 2023
wendy professionnemme. efficace et reponse rapide. merci wendy
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Nov. 29, 2023
Thank you so much to Wendy today. I was concerned about my account, and she patiently resolved everything for me. She is a true gem!
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
Nov. 28, 2023
Thank you Sandy
Store
My Store
Using app
About 2 hours
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Nov. 27, 2023
WOW service rapide, courtois, polie, la préposée Cynthia tres tres patiente. J'avais beaucoup de difficultés à comprendre et Cynthia fut d'une patience extraordinaire. Merci mille fois. J'espère retomber sur elle la prochaine fois que je vais appeler. Vraiment je ne m'attendais d'obtenir un service si rapide. WOW merci DSers!
Hi there! Thank you for your high quality review We make it a point to be known for dropshipping tool & 24/7 customer service. We're happy to see our support team could help all of problems you met with DSers in time Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there DSers team
Nov. 27, 2023
I want thank Olivia and put her a 5/5 review for her, who assisted me promptly and resolved all my issues on DSERS. She was exceptionally kind, helpful, and professional throughout the process. Top-notch service!
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
March 10, 2025
Updated Review March 2024: I had previously given 5 stars. At the beginning it worked well. If you are a store owner and you want to waste tonnes of time mapping and remapping products then DSERS is for you. I am actually paying their rediculous monthly fee to update my store inventory and keep it accurate for what? Aliexpress items have thousands of pcs yet DSERS puts my store stock at zero. What does that equal? Lost sales. I had high hopes for DSERS but honestly they need to really look at the way they manage their product mapping. I'd have paid a monthly fee to have a DSERS person keep track and fix my mapping issues. That to me is WAY MORE value added then their rediculous stock updates (that occur only once a day and also have qty limitations). I'm slowly moving all my products away from DSERS as I find it totally unreliable and definitely not worth the money. From their support people, I get a lot of the were so sorry for the issue we'll forward to our technical team - and then nothing happens. Such a waste! Save your money and time and spend it both elsewhere not on DSERS! Update: March 10/2025, DSERS has redeemed themselves. Customer service has been top notch. They have fixed all my issues in a timely manner.
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience. We understand your feelings and the issue for the seach bar has been fixed already. Please know that our update was a necessary step to improve things 10 fold for the future. We'll work hard to make sure we meet all merchants' high standards Please contact our customer services team a by below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
Nov. 26, 2023
I was not very clear at the beginning, on what I needed to explain. The assistant never lost patience and I was able to get my answer.
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Nov. 26, 2023
Ralla was very helpful and provided a great service:) I feel more confident using DSers now
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team