DSers‑AliExpress Dropshipping
DSers AliExpress Dropshipping Tool
Rating
5.0
feedback
5,268
chart
#809
All reviews
Review RSS Feed
Dec. 27, 2023
Terrible app. i've asked several times about who keeps changing these prices? you all said aliexpress. Well that's not true. It's DSer. Everyday it's atleast 99 products everyday you all are changing in your app. I get on here every day & compare your notifications to inventory or out of stock to aliexpress everyday. I took screenshots of products same price & not out of stock. It's DSer . Dser your inventory or stores take up til 24-30 days shipping. i have stores w/14 days on aliexpress shipping. also another store 5-7 days . I've been purchasing from them & clients. I don't like your store pinned to my shopify.. it's a problem. i have to go out of my way to send for help. i've changed the settings & still getting notifications of items out of stock & u all want us to pay for your mistakes.
Hi there Thank you so much for taking time to write this feedback to us. Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward. It seems you may have misunderstood the way that our notification system work, along with why the prices may sometimes be different and we'd be happy ot share more lights on those points, Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
Dec. 9, 2023
Terrible app. It doesn't calculates the price correctly, it has a lot of bugs getting and calculating shipping price, and they limit you by subscription on most important features like updating store prices. It looks like they don't want you to sell, simple the worst dropshipping app ever.
Hi there Thank you so much for taking time to write this feedback to us. Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
Feb. 1, 2024
new update: we found out, we can log into old device with old password, even after changing password on another device. This is a serious flaw in their security system I have been with Dsers for a year, before the Sept and after the major update. It seems pretty and nice, but for operation, it is terrible. Using Oberlo, ordering took 1 hour, after using Dser, it jump from 2.30hours to 6 hours. You might ask why? Every day, we had to remap variants for orders about 40%. Then we have to check it is same product, size etc as per the Shopify order as they have make mistakes in the past. Customer services may be good as we pay for it but it is useless and the IT team is useless and come back with the wrong answer. Option 2 chrome extension failed and it is day 3 and we are losing discount, coupons, they advise was to process the orders manually. As merchant is changing the tracking number, they combined the parcels, but the auto update of tracking by Dser does not work, we have to update manually. It says 90mins but it takes 120 mins and after the updates it takes 4-5 hours. We always find issues, I wish they focus on ordering app, then trying to be another Shopify and financial app, as many of the functions looks nice but only work 60% making it useless.
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience. As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again. Please drop our customer services team a message via on any below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
Oct. 16, 2023
For the past month this dreadful app has been besieged with issues. Ever since their system update, seemingly. Tracking isn't being sent to my customers (with no way to do this manually), a new layout which means orders can easily be missed (ie hiding the 'unmapped' orders in a new section), and constantly booting me out and telling me my store isnt recognised (after 3 years of using the app daily). Totally unacceptable. No offer of any refund for all of the inconvenience. Shopify needs to find a new app for dropshippers urgently. The only decent thing is the prompt customer service, hence why I've given it a star.
Hi there Thank you so much for taking time to write this feedback to us. Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
Sept. 29, 2023
3 days and my problem is yet to be resolved.
Hello, Thank you for your feedback, we have reviewed the issue and found some internat communication that could be improved and we will make sure that this doesn't happen again. As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again. Please drop our customer services team a message via on any below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
Sept. 27, 2023
DSERS new update sucks. Is it hard by default to just sort products by created date or whatever options? or at least give the option to sort products.
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience. Please share more details of your issues with our customer service team, we do want to help you out there Please contact our customer services team a by below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
Sept. 21, 2023
your app and service are the worst !!!!!! I want a full refund for this month ....no way that you will see even 1$ over your worst service ever!!!
Hi there Thank you so much for taking time to write this feedback to us. Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
Sept. 18, 2023
Está com problema e o suporte é bem ruim. Demoram muito para responder.
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience. Please share more details of your issues with our customer service team, we do want to help you out there Please contact our customer services team a by below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
Sept. 16, 2023
This is extremely frustrating . They added Tmall without my authorization and now my store is completely messed up. I reached out to support and they play game all day instead of fixing my issue which i provided several times (min 5 times). Each time some Victoria keeps telling me to verify my email and sent screenshot of my problems with details of my issue and they keep playing games. This is extremely frustrating. I don't even know why Shopify deals with this company. Tmall is something i don't even use. Why is it forced on my account without my authorization. I will be looking at replacing this app today.
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience. As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again. Please drop our customer services team a message via on any below methods and we will triple check things to solve your problem Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
Sept. 15, 2023
Since the upgrade on Sep 12, DSers will process the order to AliExpress. It successfully gets there an I pay for the order. BUT the order simply disappears and is no longer in DSers...Not Awaiting, Not fulfilled,... NOTHING I now have to monitor the orders MANUALLY....and do shipping fulfillment MANUALLY ... They didnt upgrade their system, they JUST BROKE everything.... DID THEY TEST ANYTHING? I have submitted emails with full descriptions and screen shots and I get NO ANSWER
Hi there Thank you so much for taking time to write this feedback to us, we appreciate your honesty. We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again. Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
Sept. 14, 2023
I don't understand what the need was to upgrade the system when everything was working perfectly fine! For no reason they decided to make changes and have created a mess! Suddenly, they have created new tabs for aliexpress and unmapped orders which creates more work because you can not place order from unmappped orders tab. As soon as you manually add a new supplier, it goes to a different tab and you need to place an order there! Seriously looking for an alternative now!
Hi there Thank you so much for taking time to write this feedback to us, we appreciate your honesty. We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again. Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
Sept. 13, 2023
Your app becomes the worst and your service is even worse than your app !!!!
Hi there Thank you so much for taking time to write this feedback to us, we appreciate your honesty. We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again. Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have. We'd be glad to glad to hear what you think we could improve. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
Sept. 13, 2023
The new September 2023 DSers update is unbelievably underwhelming. Support has been so far from helpful as well. I'm experiencing a bug with package tracking that is extremely easy to solve, but support simply can't understand. When sending customer notification emails after an order ships, I select "Other" and use my own websites Track Order page URL. It was working fine in the previous DSers version, no issues. Now with this new update, it's adding "%s" at the end of my custom URL link, which is making the page unavailable and causing an error message. If I'm already inputting a custom URL, why would it add "%s" at the end of my URL for absolutely no reason. Please solve this issue and make sure the Custom URL provided stays the exact same way it was set, without adding anything to the end. Orders are also taking significantly longer to place, and sometimes don't even work at all. Should've left the app the way it was. Will be deleting permanently if these issues persist.
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience. We understand that the update might not have been as smooth as we hoped, but we will hopefully be able to show you in the future why it was necessary. We will use this opportunity to improve and this makes us all the more keen to make sure this gets resolved and doesn’t happen again. Please drop our customer services team a message via on any below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
April 1, 2023
Don't apply tag!!!sssssssssssssssssasdasdasdaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Hello, Thank you for your comment. It seems that you are facing issues with Tags. Please note that the tag feature in DSers and Shopify are different. Our customer service team has contacted you to figure everything out and we hope we'll be able to help you. Happy Dropshipping, DSers Team
Jan. 7, 2025
Renovou automático essa merda
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Aug. 9, 2022
where is my oberlo data? why won't it sync? I have hundreds of items in my store and now oberlo is gone and apparently this is supposed to replace it but there is no option to sync
Hello Hippy Haven, Our customer service team has contacted you to fix this issue. The Oberlo migration period is now over, but our team can help you to make sure you don't lose any data! Please let us know if you need more help once it is fixed, we'll be glad to assist! DSers Team
Sept. 16, 2022
Most features in this app work however it is not very intuitive. Also some features are completely BROKEN. Sometimes you have a giant order that fails and the errors give you a list of 3 reasons it MIGHT have failed...which one could it be? It gets worse. Most the time NONE of the listed reasons are why it failed. It gets even worse. The feature that allows you to find items that ship to specific countries? It doesn't work at all. But even worse, it pretends to work so you think you are doing all this work picking out items for these countries only to find out that the items will not ship to those countries at all...now you go back to the failed order and have to figure it out all over again. If they fix these things then its a 4 or 5 star app. But these are game breaking issues that have been this way for MONTHS. FIX YOUR APP
Hello; Thank you for your comment. We have checked the issue you faced. Your order failed due to one of your supplier, and we helped you to fix it. I apologize for the trouble, and we'll work on improving the reasons listed in case of order failure to simplify our user's way of solving potential issues. As for the feature to find products that ship to specific countries, it appears that the AliExpress supplier changed his destination regions, and we'll work hard to improve the feature so that it updates more often and you won't face this issue again. Thank you for taking the time! DSers Team
June 19, 2022
the dsers app is sh*t, the usability is rubbish, u dont even show a profit / cost / revenue graph. so many bugs and stupid design flaws in the app.
Hello Wooden Earth, Thank you for your comment, we appreciate all feedback. Can you give us more details about what you like concerning the usability? As for the profit / cost / revenue graph, we have a basic Report feature that we are working on improving, we welcome any suggestions you may have would be very useful. DSers Team
June 16, 2022
horrible app, nothing to do with oberlo. oberlo i was importing products in 2 mins. In this horrible garbage it takes me 20 mins for a single product. SLOW, IRRESPONSIVE and LAGGY. BRING BACK OBERLO. THIS IS A TOTAL DISASTER!!!
Hello Bear Tees, Thank you for your feedback. Could you give us more details about the product import issue? With DSers, you can import products even faster that it was possible with Oberlo, just one click, so we're not sure what kind of import you are referring to. We understand that DSers is different from Oberlo, and we're working hard to improve things> If you could tell us where you experience some issues, we'll be glad to check them! DSers Team
June 15, 2022
I will be deleting this app. No where near as good as Oberlo for my store. I have had nothing but trouble. prehaps if you have nothing but dropshipping products it may be useful, but if you have a mix of your own physical products and dropshipping its awful. It syncs ALL of your products from your shopify store and if you dont want to see them on DSERS you must one by one cofirm to hide them on DSERS, in addition to that it takes forever to sync with Alibaba. with Oberlo, you hit sync and it happened immediately.
Hello Rubenesque Rider, Thank you for your feedback. I understand that DSers and Oberlo work differently, and that it may take some time to set things up. Please understand that we're trying to improve things. In your case, it's hard to judge, from a technical point of view, which product is physical or not, and while it may take some time to manually "Hide" a product, once it's done, you don't have to do it anymore. I also want to clarify that DSers synchronize things automatically, so you never need to worry about syncing manually. I hope my answers helps, if you have some suggestions on how we can improve things, we would greatly appreciate them. DSers Team