DSers‑AliExpress Dropshipping

May 24, 2022

Switched from Oberlo - and while DSer is less glitchy and has some better features, in general it is far worse and missing so many core features abs things that just make sense. If you deal with multiple Ali sellers, it is super difficult to tell as it doesn’t sort by seller each order or even let you know the seller's name without clicking through (so combining shipping is a nightmare) … doesn’t even say customers' name … the worst part is orders with multiple Ali orders as it just dumps all tracking numbers and doesn’t say which are for which item. Terrible for customers as they have no way to tell what is where or what to expect. Their support is great but just wish they would spend some time making a what could be a good product more intuitive…

May 21, 2022

I used Oberlo lots and was a great app. This new replacement is terrible. Wont sync properly didn't import everything correctly. Loses some features that Oberlo had. I'll be looking for new app to do the same - Poor replacement. Hard to use and understand and I'm no idiot when comes to computers. Used Oberlo for years. hate this new app. Sorry guys.

July 16, 2022

Moved over from Oberlo due to their new integration. Overall positive, however I much prefer the look and layout that Oberlo had as seems cleaner and more user friendly. Had a couple of questions with my first order being placed in DSers, then the customer asking to change colour. Their support was good and gave me advice and screenshots to make cancelling and re-ordering easy. Good team and very helpful. Today another issue and Krystal was super helpful and knowledeagble too :) Have downgraded the rating as the integration did not take care of shipping so when Oberlo removed it my goods would not ship as no shipping profile. No advice on this and Shopify useless. I lost almost a month with no bookings and was not aware until a customer told me they could not buy as says wont ship to their country. Also the dashboard layout, the upload of new products from Dsers to Shopify is clunky and unfriendly. Can´t see eassily where to amned product details, the price updates and when stock low is really not easy to use. I feel that I am going to have to find another more suitable programme.

May 28, 2022

Alen has asked me to leave a review but it's just my first hour. Customer service is very fast and helpful so I am happy about that. So far, Oberlo was much more user friendly so I miss it already. UPDATE: After just 5 days, this app is lacking a lot from Oberlo. I just learned that the real free plan for Oberlo users allows for 3 stores, however only a total of 500 products for the combined 3 stores, not the 3k allowance they advertise. The plan for Oberlo users is called Custom Basic and that's what you get when you migrate. If you want the 3k product allowance total and 3 stores, then you can choose the Basic free plan, however, there is no automatic inventory update or automatic price updates. If you choose the Basic Free plan, you cannot go back to Custom Basic. You really are forced to upgrade to a paid plan. It's user unfriendly and it doesn't function as well as Oberlo at all. The other issues I have encountered are: 1. When there is a notification of a price change, it doesn't give the name of the product in our store until we go to another screen (found this out by accident). Then it shows the name as in our store, but then you are unable to copy and paste it. We track our items on a spreadsheet so we have to manually type it as opposed to copy and paste like we did with Oberlo. Also, it doesn't have the SKU number of the product which also makes it more difficult to find in the store. 2. The notifications for all the stores are mixed together, not separated by store. 3. I just completed a product description within DSers, and selected the images after importing it from AliExpress. I clicked import to Shopify and then it completely disappeared. Customer support was unable to help so I have to re import and redo the description all over again. 4. When items are imported to Shopify, they are automatically put live instead of draft, so you will need to rush to change the status in the store. 5. Also, you have to manually count the number of items in the store, this app doesn't do it for you. 6. When setting up DSers, you can choose what information to import from AliExpress. We chose to only import the Specifications. When we went to import the item, everything was imported, like ALL the main images from the manufacturer's details along with the product images. Customer service had to step in here. Some products it worked but with others, every single image and product detail is imported. I have 2 stores, and this is a lot to have all these issues, that I need to contact customer service everyday. Which is very frustrating, especially when I have to redo work that got deleted. Customer service are very responsive and try to help as much as possible. They are professional.

Nov. 22, 2021

The team LIES and HIDES DETAILS when you counter their mistakes, ( e.g - one agent said it's a mistake from our end, some said we don't have custom plans and at the same time another agent asking for extra charges) They have HIDDEN CHARGES. Marketing team of DSERS is GOOD and pushy as they ask for reviews from the first day even though I didn't start using the app, but when I purchased and started using the app their attitude totally changed. They are not in favor of showing their good will.Also we can update prices only after 30 days which is quite a long time. Their support team is good as they came with replies very quick and resolved some issues too, but again they did ignore some issues. Not recommended to those who want to look for big projects. but good for those whose targets are small. Conclusion its Disappointed that i believe the DSERS Team.

Oct. 16, 2021

The app does not allow for fully automatic price updating, when the supplier updates the price. It also only allows you to change the pricing multipliers/rules once every 30 days, something that can be annoying when you start using the service. The customer service is extremely fast and knew most of the problems and potential solutions which is a plus; the only reason I gave 2 stars. They were extremely pushy to leave a review after my first and successive contacts for various other issues which was very annoying, so its easy to see how they have so many ratings (good strategy DSers app marketing team!) The automatic price update is an issue for stores with large catalogues and it renders the app useless to me.

July 11, 2021

It's time for my review of this app. Dser is broken app. First off, the sever lags severely. It's brutal and takes 10seconds or more to perform one action such as drop down menu. Second, Dser regular staff are not very techical minded. You have to dumb down everything you say when you have bugs. Even then they lack understanding how to comprehend it. Third, If you change the name any column data (ie, Color or Material) and push to Shopify. You will not be able to export products to CSV to make edits. Re-Importing products will break mapping from Dser and you will have zero stock.

March 21, 2021

Very bad app, urgently in need of improvement and perfection! 1. It is not possible to import all shopify products (within 1000) in one click, and import up to 10. After selecting, the confirmation button cannot be found, and it cannot be imported in small batches. 2，I,t will be imported one by one, which is very unfriendly.It does not support batch modification of tag information such as type. 3，The chome plug-in industry is very low-end. It is not possible to import products that meet the filter criteria in one-click batch on the AliExpress page like shopmaster. 2. You need to add tags manually, and you cannot automatically grab and add tags. Tags are meaningless for managing and categorizing products. You need to add or select product types or collections that have been set by shopify. You need to select product types or products when publishing after importing products collections. Now it is impossible to choose shopify’s product type or collection, which is a fatal flaw. Developers do not understand shopifyg rules, and do not know the importance and essential difference of tags, product types, and product collections? Bring great troubles. ,5， The released products cannot be deleted in batches, they need to be deleted one by one, which brings huge workload, which is very painful and the gap is too big compared with shopmaste,

May 27, 2020

I had high expectations about this app but they all went to the trash before i even made my registration on their platform... A lot of bugs and grammar mistakes on emails, website and so on... definitely would not trust them by letting them fulfill my website orders...

May 6, 2020

Não estou conseguindo processar mais de um pedido por vez, não aparece o botão de processamento em massa no momento de fazer os pagamentos no Aliexpress. Outros colegas também estão tendo esta dificuldade..

Feb. 28, 2020

This app lacks very basic features. That is the ability to (1) keep products automatically in sync (price, inventory) between Aliexpress and Shopify and also to set basic flags in shopify (taxable, not to continue selling when out of stock). Too much manual work for me to overcome these so I removed the app

Feb. 14, 2020

They don't update your price when aliexpress store update theirs. If you're not careful, this app could bankrupt you.

Jan. 30, 2020

Seriously........ the pop ups are so annoying! Can I just skip them entirely? let me tackle this on my own one suggestion

Jan. 18, 2020

well..... I keep getting an error setting up this one product? the mismatching caused the failure of SKU match? isnt the SKU not supposed to match? can someone contact plz

Dec. 24, 2019

I dont have facebook and need to talk to Support about my account but it says I need to be logged in. I just need chat plain and simple.

July 14, 2019

i like the multi order feature but the prices dont upgrade so you always end up paying more for your products on dsers than in aliexpress. pls fix this

March 26, 2019

I am giving a second star because it's a free app. I was glad to find something with so many good reviews, but let's be honest, none of the reviewer has really use that application... its not possible.So i will try to write something accurate. After 2 weeks using it, I have asked few things to the support, and still waiting for good and helpful answers. Regarding the application, its not very user friendly. After importing a product, you can't: - select image you want to delete/add - split product you have to do that from your Shopify store. Then when you want to modify a product, it's the same problem, you don't have many possibilities from Dsers APP. If you want to delete a product from Dsers, it doesn't give you the possibility to delete it from Dsers AND Shopify or just to delete from Dsers. (option available from all other app) So when you want to use another app, and when you delete your product from Dsers, all products are removed from Shopify.... To linked a product from Dsers app, its a big mess... You have first to push it in you store, and you must activate your product in you store. You can't modify a product which is not yet shown in your store. To link a product from you store to Aliexpress, here comes the funniest part. Its just amaizingly complicated. Specially when you have product with multiple variants. you have to press many butons until you finally manage to do what you want. And even when it's done, you are not sure that its correctly done, because the design is not easily made. After the variants are linked, you have option to choose what will be the shipping method for each variant, which again.. leads you somewhere you don't know exactly where to press, and if you have to do it... its very confusing. because you can also create a shipping method in your Shopify page. I forgot to speak about the pruducts prices which leads me to remove this application. There is no update of the price. When Aliepress changes the price, your product cost in Dsers doesn't update.. even after re-linking your product. And the price and cost shown in Dsers app ended to be completely different when you have multiple variants. Dsers is doing a lot of advertisement about the bulk order. They are explaining that you can pay 100 products in less than one minute. I must admit i didn't go till this process, so i didn't have possibility to try the bulk order. i will not comment this part. Hope my comment will help some, and hope that the dev will design and improve that app.