All reviews

Rating Breakdown

  • 5
    98% (5,272 ratings)
  • 4
    1% (55 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (62 ratings)

Reviews with Text

  • 99% (5,341)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 29, 2023

Less than a minute waiting time and Jessica answered all of my questions perfectly and very quickly.

Store

FiveTo

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team

5 / 5 Share

March 29, 2023

Olivia provided top tier support for me. We have chatted for hours & I was guided from start to finish on getting my very first order completed. I am so excited and so happy and so pleased with this interaction. Thank you! :=)

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team

5 / 5 Share

March 28, 2023

Tracy was so helpful with all my questions and I love that it is so easy to contact them! I appreciate the great customer service, only thing is I wish they had quick shipping options

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team

5 / 5 Share

March 27, 2023

The service from Mia was very quick and solved all my queries promptly. good knowledge of the app and excellent service. Thank you Mia.

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team

5 / 5 Share

March 27, 2023

This app is essential in every store. I've been using since the beginning and it's excellent. I recomend it very much.

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team

5 / 5 Share

March 26, 2023

Dsers has excellent customer service help. Very polite and get straight to the point without delay.. Thank you Dsers for your help with solving my issue

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team

5 / 5 Share

March 26, 2023

Nephele was really helpful he fixed my issue in seconds. Very helpful and honest really recommend, I hope next time when I have any issues I get to deal with Nephele! Thank you thank you!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team

5 / 5 Share

March 25, 2023

Tiffany made the chat process clear and efficient. My experience builds trust that help is easily accessible. Thank you for excellent customer service.

Using app

11 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team

5 / 5 Share

March 25, 2023

Fast, sharp, patient and informative! excellent customer service. thank you! very helpful. Thank you Catalina!

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team

5 / 5 Share

March 27, 2023

Updating the old review. Joy is an outstanding agent who went above and beyond all to resolve the issues I needed to resolve. Thank you Joy!1

Using app

20 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team

5 / 5 Share

March 24, 2023

Nephele, sweet!! Thank you for your support 初めての受注を受けて少しパニックになり、相談しましたが優しく教えてくれました。¥全て問題が解決できました。 ありがとう!

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi, We really appreciate that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team

5 / 5 Share

March 24, 2023

I was assisted by Irene. Very fast resolution, she resolved my concern in less than 2 minutes! Very fast. Thank you!

Using app

About 4 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team

5 / 5 Share

March 23, 2023

thank you for the quick response, you resolved my issue had a problem with my 2nd supplier and couldnt save bbut she solved it

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team

5 / 5 Share

March 23, 2023

Great app for Aliexpress/Shopify. Only thing missing is the ability to fully automate orders, so that you don't have to fulfill them yourself. Serein provided good customer service and helped me with my problems.

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team

5 / 5 Share

March 22, 2023

Thank you Lena, very helpful!!!!! They answered all my questions and I got al lthe help needed.

Using app

19 days

Total reviews

4

Average rating

4.8

Developer Reply

Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team

5 / 5 Share

March 22, 2023

great app and great support from Eden, was 10/10, very very helpfull. service support like this really means a lot to us (customers), and thanks to this, i will (no doubt) keep using for service.

Using app

28 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team

5 / 5 Share

Oct. 10, 2024

Precisei de ajuda para deletar 2 produtos da lista, o atendimento foi rápido e cordial. Mas não fiquei satisfeita com a usabilidade do sistema, nunca precisei de ajuda para realizar uma tarefa tão simples como essa! Hoje precisei novamente do suporte do DSers que me surpreendeu bastante! Nada a reclamar deles, apenas a plataforma é um pouco confusa, mas eles atendem com muita prestatividade até solucionar os problemas, recomento bastante!

Store

Inkka

Using app

Over 1 year

Total reviews

1

Average rating

3.0

Developer Reply

Hello, Thank you for your review, all feedback is important to us and we’re happy to hear more about some suggestions you may have to improve things. Please contact our customer services team a by below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team

5 / 5 Share

March 22, 2023

muito bom atendimento otimo para resolver problemas do site e dos produtos, de fácil acesso, muito obrigada pela ajuda agradeço.

Using app

27 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi, We really appreciate that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team

5 / 5 Share

March 21, 2023

Considero que el servicio es bueno la plataforma es amigable y la respuesta cuando he tenido una aclaración ha sido buena.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, We really appreciate that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team

5 / 5 Share

March 21, 2023

Lucy est top, elle m'a débloquer un sujet de synchronisation dsers rapidement! Super réactive, je la recommande vivement!

Store

Kimelou

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team