All reviews

Rating Breakdown

  • 5
    98% (5,273 ratings)
  • 4
    1% (55 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (63 ratings)

Reviews with Text

  • 99% (5,343)
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2 / 5 Share

July 16, 2022

Moved over from Oberlo due to their new integration. Overall positive, however I much prefer the look and layout that Oberlo had as seems cleaner and more user friendly. Had a couple of questions with my first order being placed in DSers, then the customer asking to change colour. Their support was good and gave me advice and screenshots to make cancelling and re-ordering easy. Good team and very helpful. Today another issue and Krystal was super helpful and knowledeagble too :) Have downgraded the rating as the integration did not take care of shipping so when Oberlo removed it my goods would not ship as no shipping profile. No advice on this and Shopify useless. I lost almost a month with no bookings and was not aware until a customer told me they could not buy as says wont ship to their country. Also the dashboard layout, the upload of new products from Dsers to Shopify is clunky and unfriendly. Can´t see eassily where to amned product details, the price updates and when stock low is really not easy to use. I feel that I am going to have to find another more suitable programme.

Using app

About 2 months

Total reviews

35

Average rating

4.4

5 / 5 Share

May 20, 2022

We are still getting used to this new app and Zoe was so helpful today! The customer service is great so far.

Using app

8 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 19, 2022

Tive um problema com a sincronização com aliexpress e realizar alguns pedidos, entrei em contato com a assistência e fui muito bem atendido e resolvei todos os meus problemas... Estou muito satisfeito com o suporte!

Using app

2 days

Total reviews

4

Average rating

5.0

5 / 5 Share

May 19, 2022

I was migrated from Oberlo. So far so good! makes ordering easier and customer support is way faster in response.

Using app

7 days

Total reviews

4

Average rating

4.5

5 / 5 Share

May 19, 2022

I had some troubles to manage this plugin, I was able to chat and fix that on messenger in 5 mn, Meena was very helpful ! Like some other customers here, I think oberlo was more user friendly too... I will need some time to get familiar with Dsers

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 19, 2022

Thanks to Joey . He imported all my products from shopify to Dsers He saved me a lot of time Thank you

Using app

About 1 year

Total reviews

13

Average rating

5.0

5 / 5 Share

May 19, 2022

Just migrated from Oberlo, so far it has been very smooth and everything seems to work fine! They even have more features than the paid plan in Oberlo for a better price. It's awesome with 24/7 customer support just had a lovely chat with Villanelle who was awesome and assisted me with my questions :) Recommend this app :)

Using app

About 23 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

June 4, 2022

Villanelle was a great help, very fast responses and got the issue fixed in no time. 100% recommend! *Update - had an issue with Fulfilment label in Shopify - spoke to live chat - super quick and super helpful. Great Customer service.

Using app

16 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 18, 2022

Since Oberlo shut down I have bee using DSers I love the simplicity of Oberlo but the Robustness and automation of DSers is by far superior! higly recomended above any other app!

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 18, 2022

Ik ben heel fijn geholpen in de late uurtjes van de avond. Ik wil Myra graag bedanken voor de goede zorg van mijn account. Na een technisch storing ben ik weer op de rit geholpen en alles werkt weer zoals het hoort. Bedankt! Fast and detailed help! Special thanks to Myra! A super fast help from facebook messenger! No Email wating is needed!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2022

Migrated from Oberlo. Was eager to get started and fulfil my orders. Being new to the platform i had a few things i needed help with. I spoke with Nephele on their 24/7 facebook chat and they have been so so helpful. Instant responses with detail explanations and screenshots. Would recommend and don't hesitate to switch from oberlo. So many more features

Using app

About 2 hours

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 28, 2022

This is a great service I highly recommend. I recently had an issue and reach out to customer support via messenger and the representative, Clary, was awesome in diagnosing and fixing my issue. Thanks Clary and Dsers!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2022

This app is performing well. This is the next-gen of Aliexpress dropship sellers. Support is well "Thanks Colins"

Using app

8 days

Total reviews

9

Average rating

5.0

5 / 5 Share

May 16, 2022

So far so good, just started using , already received some friendly support from colins good work . i would recommend

Using app

1 day

Total reviews

3

Average rating

3.7

4 / 5 Share

May 16, 2022

Thank you, Jeo, for your assistance. I will recommend it to every one of my friends for DSersAliExpress You are the best assistance.

Store

Slaminu

Using app

2 days

Total reviews

2

Average rating

4.5

5 / 5 Share

May 16, 2022

La aatencion estuvo genial, me ayudo a resolver todas mis dudas Muchas gracias "Helen" por la atencion, RECOMENDADO!!!

Using app

About 7 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

May 16, 2022

The integration with AliE is great, good app. Easy to use and lots of good features! The customer support is also very quick and helpful

Store

Lianox

Using app

About 4 hours

Total reviews

9

Average rating

5.0

5 / 5 Share

May 15, 2022

I've been using Oberlo for years and had to swap to DSERS and was a little nervous however their customer service is amazing, they are super quick in getting back to you and helped me out with 100 million questions! Thanks again Levi :)

Using app

About 24 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

May 15, 2022

Atendimento nota 10, resolveram meu problema em menos de 10 minutos, fui atendido pela Zoe, estou muito grato.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2022

I have to say that I was having an issue with a different supplier that seemed to be constantly dropping the ball on me. My customer service agent at DSers was OUTSTANDING!!! Every item that was an issue with my other supplier that I could not get sent out was fixed here and every item that was a problem has been found, sourced and is being processed! I am SUPER happy and am VERY thankful that we connected! Thank you so very much! You have gained a new happy customer!

Using app

2 days

Total reviews

10

Average rating

5.0