DSers: Dropship+AliExpress+AI
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For the past month this dreadful app has been besieged with issues. Ever since their system update, seemingly. Tracking isn't being sent to my customers (with no way to do this manually), a new layout which means orders can easily be missed (ie hiding the 'unmapped' orders in a new section), and constantly booting me out and telling me my store isnt recognised (after 3 years of using the app daily). Totally unacceptable. No offer of any refund for all of the inconvenience. Shopify needs to find a new app for dropshippers urgently. The only decent thing is the prompt customer service, hence why I've given it a star.
Hi there Thank you so much for taking time to write this feedback to us. Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
3 days and my problem is yet to be resolved.
Hello, Thank you for your feedback, we have reviewed the issue and found some internat communication that could be improved and we will make sure that this doesn't happen again. As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again. Please drop our customer services team a message via on any below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
your app and service are the worst !!!!!! I want a full refund for this month ....no way that you will see even 1$ over your worst service ever!!!
Hi there Thank you so much for taking time to write this feedback to us. Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
Está com problema e o suporte é bem ruim. Demoram muito para responder.
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience. Please share more details of your issues with our customer service team, we do want to help you out there Please contact our customer services team a by below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
This is extremely frustrating . They added Tmall without my authorization and now my store is completely messed up. I reached out to support and they play game all day instead of fixing my issue which i provided several times (min 5 times). Each time some Victoria keeps telling me to verify my email and sent screenshot of my problems with details of my issue and they keep playing games. This is extremely frustrating. I don't even know why Shopify deals with this company. Tmall is something i don't even use. Why is it forced on my account without my authorization. I will be looking at replacing this app today.
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience. As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again. Please drop our customer services team a message via on any below methods and we will triple check things to solve your problem Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
Since the upgrade on Sep 12, DSers will process the order to AliExpress. It successfully gets there an I pay for the order. BUT the order simply disappears and is no longer in DSers...Not Awaiting, Not fulfilled,... NOTHING I now have to monitor the orders MANUALLY....and do shipping fulfillment MANUALLY ... They didnt upgrade their system, they JUST BROKE everything.... DID THEY TEST ANYTHING? I have submitted emails with full descriptions and screen shots and I get NO ANSWER
Hi there Thank you so much for taking time to write this feedback to us, we appreciate your honesty. We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again. Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
I don't understand what the need was to upgrade the system when everything was working perfectly fine! For no reason they decided to make changes and have created a mess! Suddenly, they have created new tabs for aliexpress and unmapped orders which creates more work because you can not place order from unmappped orders tab. As soon as you manually add a new supplier, it goes to a different tab and you need to place an order there! Seriously looking for an alternative now!
Hi there Thank you so much for taking time to write this feedback to us, we appreciate your honesty. We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again. Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
Your app becomes the worst and your service is even worse than your app !!!!
Hi there Thank you so much for taking time to write this feedback to us, we appreciate your honesty. We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again. Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have. We'd be glad to glad to hear what you think we could improve. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
The new September 2023 DSers update is unbelievably underwhelming. Support has been so far from helpful as well. I'm experiencing a bug with package tracking that is extremely easy to solve, but support simply can't understand. When sending customer notification emails after an order ships, I select "Other" and use my own websites Track Order page URL. It was working fine in the previous DSers version, no issues. Now with this new update, it's adding "%s" at the end of my custom URL link, which is making the page unavailable and causing an error message. If I'm already inputting a custom URL, why would it add "%s" at the end of my URL for absolutely no reason. Please solve this issue and make sure the Custom URL provided stays the exact same way it was set, without adding anything to the end. Orders are also taking significantly longer to place, and sometimes don't even work at all. Should've left the app the way it was. Will be deleting permanently if these issues persist.
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience. We understand that the update might not have been as smooth as we hoped, but we will hopefully be able to show you in the future why it was necessary. We will use this opportunity to improve and this makes us all the more keen to make sure this gets resolved and doesn’t happen again. Please drop our customer services team a message via on any below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
Renovou automático essa merda
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Most features in this app work however it is not very intuitive. Also some features are completely BROKEN. Sometimes you have a giant order that fails and the errors give you a list of 3 reasons it MIGHT have failed...which one could it be? It gets worse. Most the time NONE of the listed reasons are why it failed. It gets even worse. The feature that allows you to find items that ship to specific countries? It doesn't work at all. But even worse, it pretends to work so you think you are doing all this work picking out items for these countries only to find out that the items will not ship to those countries at all...now you go back to the failed order and have to figure it out all over again. If they fix these things then its a 4 or 5 star app. But these are game breaking issues that have been this way for MONTHS. FIX YOUR APP
Hello; Thank you for your comment. We have checked the issue you faced. Your order failed due to one of your supplier, and we helped you to fix it. I apologize for the trouble, and we'll work on improving the reasons listed in case of order failure to simplify our user's way of solving potential issues. As for the feature to find products that ship to specific countries, it appears that the AliExpress supplier changed his destination regions, and we'll work hard to improve the feature so that it updates more often and you won't face this issue again. Thank you for taking the time! DSers Team
the dsers app is sh*t, the usability is rubbish, u dont even show a profit / cost / revenue graph. so many bugs and stupid design flaws in the app.
Hello Wooden Earth, Thank you for your comment, we appreciate all feedback. Can you give us more details about what you like concerning the usability? As for the profit / cost / revenue graph, we have a basic Report feature that we are working on improving, we welcome any suggestions you may have would be very useful. DSers Team
I will be deleting this app. No where near as good as Oberlo for my store. I have had nothing but trouble. prehaps if you have nothing but dropshipping products it may be useful, but if you have a mix of your own physical products and dropshipping its awful. It syncs ALL of your products from your shopify store and if you dont want to see them on DSERS you must one by one cofirm to hide them on DSERS, in addition to that it takes forever to sync with Alibaba. with Oberlo, you hit sync and it happened immediately.
Hello Rubenesque Rider, Thank you for your feedback. I understand that DSers and Oberlo work differently, and that it may take some time to set things up. Please understand that we're trying to improve things. In your case, it's hard to judge, from a technical point of view, which product is physical or not, and while it may take some time to manually "Hide" a product, once it's done, you don't have to do it anymore. I also want to clarify that DSers synchronize things automatically, so you never need to worry about syncing manually. I hope my answers helps, if you have some suggestions on how we can improve things, we would greatly appreciate them. DSers Team
i was using orbelo with the best features since 2016 , this app have to make me pay features that orbelo was providing for free. shopify took over the service ? we are already paying for shopify & still have to pay for this ?
Hello StrapMeister, Thank you for your comment. With DSers, you get the same features as you did on Oberlo, and more. Please contact our customer service team if you feel like some features are only available for the paid plan and shouldn't. We'll try our best to provide the bet service possible. DSers Team
Can't even filter out of stock products or replace it customer service makes you repeat 3 times over grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
Hello, Thank you for your feedback and the idea to improve the the filter feature. We'll take this in consideration and we'll try to implement it in the near future. If you have additional suggestions, please feel free to share them with us, we're always open to new ideas. Have a great day, DSers Team
Do not recommend. Had to migrate from Oberlo due to them retiring the product. Disappointed that Oberlo actually suggested it as I have had nothing but issues with it. My biggest concern is that you will not get price sync updates or notifications on any of your products unless you have actually purchased the product via Dser. Which totally defeats the purpose of drop shipping. Still conversing with Dser to find a solution. Very disappointed with product.
Hello craftoutletshop, Thank you for your comment and helpful feedback. We are working to improve this and will make sure to keep your ideas in mind! We are different from Oberlo, but we try to provide the best service possible, please don't hesitate to share your thoughts if you have more suggestions! DSers Team
there is no basic filter to show out of stock products from ali, making this app fairly useless as now easy way to see or replace out of stock products. amazing that such basic functionality is missing
Hello Cheap Snow Gear, Thank you for your suggestion and feedback. We are working to implement new features after receiving the thoughts of merchants coming from Oberlo and we'll try to improve as much as possible in the near future! Please don't hesitate to share your ideas if you have more, we're always happy to hear them. DSers Team
Dsers Supplier Optimizer is attempting to only show their Tmall items. These items say "Only available on Tmall" but when I do my own search on AliExpress, there are plenty of suppliers with the same item that I tried to find using Supplier Optimizer. Tmall items are more expensive and delivery times are longer. I don't want to source from Tmall and not accurately showing what's available on AliExpress feels very suspicious. I will cancel my subscription and find another way to import AliExpress items. I don't trust that Dsers is being honest about what's available on AliExpress but pushing its own brand in a deceptive way.
Très déçu de l'application, depuis 4 jours je ne suis plus en mesure de me connecter, les commandes s'accumulent et je ne peux rien faire à part rembourser mes clients. Dsers m'a fait perdre beaucoup d'argent
Hi Super Forme, We are happy to learn that DSers is really helpful for you. It is our honor that DSers is an app you could rely on! We will continue working hard to provide an excellent dropshipping experience to all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
NUL DEPUIS VOTRE MISE A JOUR LES COMMANDES METTENT 10minutes a passer c'est innaceptable
Hi there Thank you so much for taking time to write this feedback to us. Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
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