DSers‑AliExpress Dropshipping
DSers AliExpress Dropshipping Tool
Rating
5.0
feedback
30,271
chart
#317
All reviews
Rating Breakdown
May 12, 2022
I just migrated my store to this app. I really like how it allows for bulk ordering and Tang was extremely helpful in navigating how to do this. There are som glitches in the system but overall works really well.
Jan. 19, 2022
Customer supports helps right away but always begs for reviews. Kinds gets annoying even after a hour they will still beg you for reviews.
Hi Unnecessary Things, Thank you for your review! We apologize if you felt pushed to leave a review, we like to get proper feedback from our users. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Jan. 6, 2022
hello thank you.for first experience is´t not easy to conclued a command.so a little is always welcome.
Hi Ribambelle, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
May 8, 2021
i still didnt use this app i had a problem with importing all my products from shopify,but the support team is good Catherine had anwsered all my questions thanks
Hi floricj, Thank you for your review of our customer service. DSers' customer service team is always here to help you in every way we can. We will continue working hard to develop our app to further improve users' dropshipping experience. Please feel free to contact us if you need more help. Happy dropshipping with DSers! DSers Team
March 28, 2021
It would be a nice app, but you can't handle it on a mobile phone. There is no zoom or focus or scrolling possible in some areas. Thats sad, makes it pretty useless if I need a desktop to process an order. Tried it with different browser and even a desktop version on my phone. But I don't get to the area I want, the focus stays the same, inside an unwanted area, and there is no scrolling and zooming possible.
Hi Pure Bracelets, We really appreciate your review of our App. We will take your suggestions into consideration and develop a more mobile-friendly version! We are grateful that you took the time out to leave such a thorough comment to us. Please don't be hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
March 22, 2021
Suporte muito bom, atendimento e plataforma muito bom. Resolve sempre nossos problemas. Parabéns …..
Hi jccolecction, Glad to learn that your problem was solved! We will continue making sure to provide an excellent service. Don't be hesitate to contact us again if you have any questions Happy dropshipping with DSers! DSers Team
Sept. 2, 2021
En attente de résolution de problème, je reviendrais changer l'évaluation quand ce sera réglé ! Pris en charge par Bruna
Hi dear Ma Culotte Menstruelle ! We are so sorry that you are facing issue currently. Team has been communicating with Ali team since we got your feedback. As you mentioned, before, there is no such issue and it happened all of a sudden. Team needs time to confirm details with Ali team, work on a fix accordingly, and test very carefully to make sure no other error happens when we solve your issue since the feature is important to all of our users. We thank you very much for your understanding and patience. We will put the solution online very soon after we make sure the fix is completely OK. Have a good day. Best, DSers team
Oct. 14, 2020
I really wanted to like this app (DSers Pro), the DSers Pro account is supposed to handle multiple stores of the platforms Shopify and Woocommerce. It does..... but there's a big Wall between the 2 platforms. You can't import products into one platform and then transfer them to another, it's 2 seperate import lists which to me makes no sense at all. If you want to import products into Shopify you have to log into the Shopify platform. If you want to import products into Woocommerce you have to log into the Woocommerce platform. I don't know why it needs to be like this since DSers uses their own backend. The Pro account enables you to have 25 stores and import 75,000 products, but it only allows for 1 user..... I imagine a very overworked user, which I hope they're paid very well :). And since the software does not support multiple lists like many other Aliexpress softwares do the 75,000 products by 1 person, might as well say 1,000,000 because I don't think one person can manage a 75,000 product list. It does have 1 filter that allows you to filter by products pushed to stores. One feature I like is that it allow you to set a standardized message to vendors (i.e. not to put marketing materials in the packaging) and your phone number instead of your customer's phone number. I really hope DSers does some major improvements to the app, otherwise I won't renew past the generous trial period of 3 months. UPDATE: I gave up on this app, if you have more than a few items, in my opinion this app become unusable (remember just my personal opinion) you can only update your store 5 items at a time and it takes a really long time to do the update and I've compared it with several other apps. Their claim of being able to have 75000 items is beyond the realm of possibility. Getting items from your store is 10 items at a time and again it takes a very long time to fetch even a small number like 100 items. One positive that must be mentioned is their customer support is very good. Too bad their app isn't, at least for me..... they have many good reviews but when I tested it with a store of 100 items and another store with 200 it became totally and unacceptably unusable. I'm not trying to malign the company, just sharing my personal experience.
Hi dear team ! Thank you so much for your advices and feedback. We are sorry that DSers did not manage to bring you a good user experience. Since Woo and Shopify have a lot of things quite different from each other, we currently split it into 2 platforms. We will discuss your situation with inner team and see how to optimize it. Thank you for your understanding and keep in touch. Have a great day! DSers team
April 19, 2020
once in a while the dsers bug is not back, the app is missing more, it cannot happen, there are thousands of companies that depend on the app, I need to edit the product and it is not working in any store, the problem is not just me
Hi dear team ! I am sorry to hear that you have issue to when using DSers. Could you please tell me more detail about the bug you met with? Any detailed information would be very helpful. Team will help to check. Please contact [email protected] to get support. Have a nice day