All reviews

Rating Breakdown

  • 5
    98% (5,270 ratings)
  • 4
    1% (55 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (62 ratings)

Reviews with Text

  • 99% (5,339)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 28, 2025

Chloe hat mir sehr gut und sehr schnell geholfen, vielen Dank für die Unterstützung! Großartig!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello, Thank you for your wonderful feedback! We're glad Chloe could assist you quickly and effectively. Our customer service team strives to provide the best support possible to all our users. If you need any more help in the future, please feel free to contact us anytime. DSers Team

5 / 5 Share

June 28, 2025

I had a great experience with DSers support. Kimi was very helpful and responded quickly to my inquiries. Thanks to Kimi’s fast and efficient assistance, my issue was resolved smoothly. Highly recommend their support team!

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi, Thank you so much for taking the time to leave this great review! We're happy to hear that Kimi provided you with fast and efficient support—our customer service team is always here to help with dedication and care. If you ever need further assistance, don't hesitate to reach out to us again. DSers Team

5 / 5 Share

June 27, 2025

Dear DSers Team, I just wanted to take a moment to thank you for your amazing support and assistance. Your team has been incredibly helpful, and I truly appreciate the fast, friendly, and professional way you handled my request. It’s always a pleasure working with a platform that truly values its users. Keep up the great work – you're doing an excellent job! Looking forward to continuing our collaboration. Warm regards.

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello, Thank you so much for your thoughtful message and for recognizing the efforts of our support team. We’re thrilled to hear that you’ve had such a positive experience — your satisfaction is our top priority, and feedback like this truly motivates us to keep delivering excellent service. Should you need any assistance in the future, don’t hesitate to reach out. We’re always here to help! DSers Team

5 / 5 Share

June 27, 2025

I loved Dsers Customer Service as much as I love Shopify's. Janet helped me setting up my account professionally.

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello, Thank you for sharing your wonderful experience! We’re delighted to hear that Janet provided you with professional and helpful support while setting up your account. Our customer service team is always here to ensure you have the best experience possible. Feel free to contact us anytime if you need further assistance. DSers Team

5 / 5 Share

June 27, 2025

Amazing customer service - no waiting time and spoke with Chloe who resolved my issue immediately.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you so much for your kind words! We’re thrilled to hear that Chloe was able to assist you so quickly and efficiently. Our customer service team works hard to provide fast and reliable support. Don’t hesitate to reach out again if you ever need help in the future. DSers Team

5 / 5 Share

June 26, 2025

as soon as i ran into an issue as i was trying to fulfill my very first order, Fiona (a customer support rep) guided my through everything step by step.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you for sharing your experience! We’re glad to hear Fiona provided clear and helpful guidance during your first order fulfillment. Our customer service team is always here to support you. Feel free to contact us anytime you need assistance. DSers Team

5 / 5 Share

June 26, 2025

Selena was amazing and very helpful her patience is something to look up to

Using app

28 days

Total reviews

4

Average rating

4.8

Developer Reply

Hello, Thank you for taking the time to leave such a positive review! We’re thrilled to hear that Selena’s patience and helpfulness made a difference for you. Our customer service team strives to provide the best support possible. If you ever need assistance again, don’t hesitate to reach out to us. DSers Team

5 / 5 Share

June 26, 2025

Ik werd goed en snel geholpen in de chat.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you for leaving a review! We're glad to hear you received quick and helpful support from our chat team. Our customer service team works hard to assist every user efficiently and with care. If you need any further assistance, feel free to contact us anytime. DSers Team

5 / 5 Share

June 26, 2025

Contacted live chat, Fixed my problem in less than 5 minutes, Great support

Store

Outvia

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 26, 2025

Amazing support from DSers! as usual, The customer rep Teresa quickly understood my issue and resolved it in no time. Super fast and helpful—really appreciate the great service!

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that Teresa was able to assist you quickly and effectively—our customer service team always aims to provide fast, helpful, and friendly support. If you ever need help again in the future, don't hesitate to reach out. DSers Team

5 / 5 Share

June 26, 2025

Amelia was great, I would not have been able to solve the issues I was having with my fulfillment. Thank you DSers for the best customer service 24/7!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you for your kind words and for sharing your experience! We’re so glad to hear that Amelia was able to help you resolve your fulfillment issues. Our customer service team is here 24/7 to ensure you get the support you need, whenever you need it. Feel free to reach out to us anytime if you need further assistance. DSers Team

5 / 5 Share

June 26, 2025

Guys are great, super rapid response time, super informative, I will you good luck.

Store

Pilaura

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2025

I give Blanca 5 out of 5 stars. She was professional and personable. I had be trying to solve this problem for hours. She figured it our within minutes. I'm very grateful for her service!!!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you so much for taking the time to leave this wonderful review! We’re thrilled to hear that Blanca was able to assist you so quickly and professionally—our customer service team takes pride in delivering fast and friendly support. If you ever need help again in the future, please don’t hesitate to reach out. DSers Team

5 / 5 Share

June 25, 2025

J'AI BEAUCOUP AIMÉ / APPRÉCIÉ VOTRE AIDE

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Bonjour, Merci beaucoup pour votre message et pour avoir partagé votre expérience avec nous ! Notre équipe d’assistance est toujours ravie de pouvoir aider et de s’assurer que vous recevez le soutien dont vous avez besoin. N’hésitez surtout pas à nous recontacter si vous avez d'autres questions ou besoins à l’avenir. DSers Team

5 / 5 Share

June 25, 2025

Nice service

Store

Stano

Using app

19 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 25, 2025

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2025

O Zico me ajudou a resolver um problema entre Shopify > AliExpress > DS'ers e o revendedor/loja. Era um problema enorme que precisava de uma solução simples, na minha opinião. No entanto, acabou se tornando uma dor de cabeça ao tentar contatar todos esses canais que precisavam fazer a sua parte. Por fim, o Zico me ajudou em todo esse processo, identificando exatamente onde e por que meu pedido estava travado. Isso salvou meu dia e realmente...

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Olá, Muito obrigado por compartilhar sua experiência conosco! Ficamos felizes em saber que o Zico conseguiu te ajudar a identificar e resolver o problema com tanta precisão e dedicação. Nosso time de suporte está sempre pronto para enfrentar até as situações mais complexas, com paciência e profissionalismo. Se precisar de qualquer outra ajuda no futuro, estaremos aqui para você. DSers Team

5 / 5 Share

June 25, 2025

I have a great experience using shopify, and a great experience with DSers services too. Customer support agent Myra helped me with an issue i had on my store very efficiently, and i thank her for that.

Store

Eneflex

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2025

Sandra a réagi très rapidement à chacune de mes questions. Avec beaucoup de précision, et des explications très claires et faciles à mettre en oeuvre. Un vrai soutien face aux problèmes. Merci à elle !

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Bonjour, Merci beaucoup pour votre retour chaleureux ! Nous sommes ravis d’apprendre que Sandra a pu vous aider rapidement et efficacement. Notre équipe du service client s’efforce toujours d’offrir un accompagnement clair, patient et professionnel. N’hésitez surtout pas à nous recontacter si vous avez besoin d’aide à nouveau. DSers Team

5 / 5 Share

June 24, 2025

DSers is an absolute must-have for any dropshipper working with AliExpress. I’ve been using it every single day for the past 4 years, and I honestly couldn’t run my business without it. It has literally changed my life. I save an insane amount of time processing orders, and everything is smooth, fast, and reliable. What really sets DSers apart is their outstanding customer support. Today, I had the pleasure of being helped by Gloria, who was incredibly patient and determined to solve my issue. She did an amazing job, thank you so much, Gloria! DSers is by far the best app on the entire Shopify App Store. I’ll never stop using it. Huge shoutout to the whole DSers team!!! you guys are doing an incredible job!

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello, Thank you so much for your amazing review and for trusting DSers for the past four years! We’re thrilled to hear how much time DSers has saved you and how it has positively impacted your business. Gloria and the entire customer service team work hard to provide the best support possible, and your kind words mean a lot to us. If you ever need assistance again, don’t hesitate to reach out — we’re always here to help. DSers Team