DSers‑AliExpress Dropshipping
DSers AliExpress Dropshipping Tool
Rating
5.0
feedback
30,368
chart
#321
All reviews
Rating Breakdown
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Oct. 9, 2023
The service is just great, even if you are a beginner you have a good support in your back, i had a live chat with Isla and she was being really helpful with my questions and concerns. Thank you!
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
Oct. 3, 2023
I can connect my Shopify store to my Dsers account
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
Oct. 3, 2023
thanks to Arwen, he solved my problem. Quick to respond, and immediately fixed what I needed
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
Oct. 1, 2023
A EMPRESA DO CARTÃO DE CREDITO VISA SUSPEITOU DO PAGAMENTO, E BLOQUEOU O CARTÃO E O PAGAMENTO NO BANCO, E AGORA NÃO ESTOU CONEGUINDO EFETUAR O PAGAMENTO, COMO FAZER, ABRÍ AQUI VEIO O PAYPAL, QUANDO NÃO DEIO A FORMA DE INSERIR OS NUOMEROS DO CARÃO, VOLTEI AO PAYPAL, QUE SUGERIU ABRIR CONTA , SE FAZ NECESSÁRIO ABRIR CONTA O NO PAYPAL? PRA PAGAR O DSRS NA SHOPIFY?
Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team
Sept. 28, 2023
Despite being a member using the free version of Dsers I was grateful to find that the support are extremely helpful when it comes to any issues you may have , When I Contacted support I was quickly connected to Ralla who was happy to guide me through all of the questions and issues that I had and even Provided visual examples for things that were not easy to understand which was greatly appreciated especially for me as a visual learner Excellent support staff from my experience and Ralla deserves 5 stars . The only change I would make to give Dsers 5 stars would be a change to the imports pages user interface Currently the imports page only displays pricing in USD this adds extra steps for Store admins that do not sell to the usa Simple fix would be forcing the imports page to use the currency selected in the associated AliExpress account
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
Sept. 28, 2023
Isaak was great! Super helpful.
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Sept. 24, 2023
I like your customer support very quick response.
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Sept. 23, 2023
Very kind, very helpful, thank you very much.
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Sept. 21, 2023
very helpful, very good customer service
Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team
Sept. 19, 2023
I am a newbie in the dropshipping world and even though I encountered a technical issue with DSers, I was lucky to found Lucas' help. He answered immediately to my inquiry and ensured me that my problem would be fixed in the shortest term. So far I am satisfied with the customer care's dedication and speed to resolving issues.
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Sept. 14, 2023
Hello, Thank you for your review. We are glad that you seem to enjoy DSers. We'd be happy to hear any feedback you may have, or any ideas on what we could improve. DSers team
Sept. 14, 2023
Support was very effective and fast to find us solutions for the problems we faced.
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
Aug. 28, 2023
Good evening, I wanted a Shopify store and didn't know the first thing about selling online. Nancy and her team on Shopify and Catalina at DSERS-AliExpress are making this process smooth for me. They are very knowledgeable and don't mind helping. I am super excited about working with these types of people. Meaning people that have my back. I was so nervous when I received my first order to push through Catalina assured me that my very first order would be shipped out. I am also learning a lot from them. My side hustle is to be my only hustle.
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Aug. 27, 2023
Isla was a lot of help, good team to help you when you confused to about things. Defo worth using this for dropshipping
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Aug. 17, 2023
We've been using DSers since Oberlo was sunsetted and not only were they super helpful during the transition, we now fulfill orders at lightning speed compared to when we were using Oberlo. I dropped 1 star because sometimes you receive someone who is entirely unhelpful, like Irene, who not only didn't know how to help but continually gave me incorrect information rather than asking for someone to help her. But I waited until the next shift and received above and beyond service from Myra. She even pointed out an additional setting that would make our lives easier. Thank you Myra!! I have usually had good service from DSers so hopefully the team can provide better training for newer reps.
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with DSers, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
Aug. 11, 2023
Isla a été d'une très grande aide pour m'aider à lier le bon compte AliExpress à DSers. Sans elle je serais encore bien embêté! Merci!
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Sept. 5, 2023
I had an excellent interaction with their support on live chat. They asked my info, and even solved the issue on their end for my store, set it right up and all. So simple, it was the best interaction I've had with any support in quite some time. This is coming from someone that works in sales with customers. The design and functions of the app, those have other concerns. Update: Sandy did fantastical as well helping me on my shipping.
Hi there! Thank you for your review We make it a point to be known for dropshipping tool & 24/7 customer service. We're happy to see our support team could help all of problems you met with DSers in time Please feel free to share your questions and ideas with our support team if you have any doubts with DSers, we will try our best to help you out there DSers team
Aug. 9, 2023
Lily was super helpful and clarified all of my questions for me and was very patient. Great service.
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Aug. 7, 2023
This is great. And Olivia was extremely patient and helpful explaining and getting my up and running. They are super easy to reach and chat help was seamless.
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Aug. 4, 2023
Customer service is always spot on. I found my time with Neva to be super helpful. Docking a star because DS doesn't offer white labeling brand packaging which is disappointing.
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team