All reviews

Rating Breakdown

  • 5
    99% (30,115 ratings)
  • 4
    1% (356 ratings)
  • 3
    0% (50 ratings)
  • 2
    0% (37 ratings)
  • 1
    1% (168 ratings)
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4 / 5 Share

Aug. 3, 2023

Excellent service by Eden! resolved my problem, was very professional , Ot can be very confusion but Eden was helpful Appreciate that.

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team

4 / 5 Share

Aug. 2, 2023

DSers has many features we need but it requires a lot of manual work, very complicated. But customer service is always friendly, patient, and helpful. (Sometimes too friendly though haha) Big Kudo to all the customer service staff who helped us before! Olivia Lennon Selena Minnie Wendy Bruna Zoe Mia Chris Via Neva and could be even more!

Using app

About 1 year

Total reviews

4

Average rating

4.8

Developer Reply

Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team

4 / 5 Share

Aug. 1, 2023

I had a great experience with one of the agents. Raphael helped me with an issue I had, it was quick and straight to the point!

Using app

9 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi, We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team

4 / 5 Share

July 20, 2023

J'aimerais exprimer toute ma gratitude envers Sherry pour son incroyable aide dans la résolution du problème que je rencontrais avec DSers. Sa réponse rapide et ses compétences exceptionnelles ont été un véritable soulagement pour moi. Dès le début, j'ai été impressionné par la disponibilité de Sherry à répondre à mes requêtes. Elle a manifesté un grand professionnalisme en écoutant attentivement mes préoccupations et en posant des questions pertinentes pour bien comprendre la situation. Cela m'a donné confiance en sa capacité à trouver une solution adaptée à mon problème. Non seulement Sherry a répondu à mes questions avec précision, mais elle a également pris le temps de m'expliquer clairement les étapes à suivre pour résoudre mon problème avec DSers. Ses explications étaient concises et faciles à suivre, même pour quelqu'un comme moi qui n'est pas un expert en la matière. Grâce à l'assistance de Sherry, j'ai pu surmonter les obstacles auxquels je faisais face avec DSers et continuer à utiliser cette plateforme de manière efficace. Ses compétences techniques combinées à sa gentillesse et sa patience ont rendu cette expérience agréable et sans stress. Je recommande vivement Sherry à toute personne ayant besoin d'aide avec DSers ou tout autre problème lié au commerce électronique. Sa volonté de fournir un soutien de qualité est remarquable, et je sais que je peux toujours compter sur elle si j'ai besoin d'aide à l'avenir. Encore une fois, un grand merci à Sherry pour son professionnalisme, son expertise et sa gentillesse. Elle est une véritable perle et a rendu mon expérience avec DSers bien plus positive. Je lui souhaite tout le succès et la reconnaissance qu'elle mérite amplement !

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi there! Thank you for your high quality review We make it a point to be known for dropshipping tool & 24/7 customer service. We're happy to see our support team could help all of problems you met with DSers in time Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there DSers team

4 / 5 Share

July 19, 2023

Everything was going well until it stopped being compatible because it was not updated. I think it´s a great and very useful app, but that is the only problem I have had and I would like to know what I can do?

Using app

2 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team

4 / 5 Share

July 18, 2023

The app is not compatible with shopify. Please, fix it. I have not selled any product with this app yet, but maybe I will get some problems. Please, fix it.

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Hello, Don't worry, DSers is here to stay! Due to Shopify's updated detection system, you may see 'DSers unsupported'. Please be assured that this will not affect your business and we are working with Shopify to solve this issue as soon as possible. Don't hesitate to contact us if you need any help! DSers team

4 / 5 Share

July 18, 2023

muito simples com o tempo vou ter mas experiencia.

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Hello there! Thank you for your review. We're happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team

4 / 5 Share

July 15, 2023

HOLA ME HA GUSTADO MUCHO GRACIAS FACIL DE ACCEDER AUNQUE ULTIMAMENTE A TENIDO UNOS INCONVENIENTES AL ANEXAR ALIEXPRESS

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team

4 / 5 Share

July 11, 2023

DSers-AliExpress Dropshipping is currently incompatible While the app can be used, it may not function as intended if not updated. Contact the developer for assistance, or uninstall the app and find an alternative in the Shopify App Store. how do i update?

Store

Sonveni

Using app

Over 1 year

Developer Reply

Hello, We are working with the Shopify team to fix this issue, but no worries, you can use DSers normally. This is due to recent changes and all the features are working as intended. Don't hesitate to let us know if you have any questions. DSers team

4 / 5 Share

July 11, 2023

Would most likely appreciate it if you could update your app because it's saying no supported, and I really need this app so please and thank you.

Store

Aromati

Using app

9 months

Developer Reply

Hi, This issue is cause by Shopify sadly. We are currently working with their team to have it fixed, but no worries, we are supported. Feel free to reach out to us in case you need anything. DSers Team

4 / 5 Share

July 6, 2023

The customer service is on point and i would surely recommend you using the app for the best of your needs.

Using app

21 days

Total reviews

1

Average rating

4.0

Developer Reply

Hi, We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team

4 / 5 Share

July 3, 2023

Gratidão ao Lennon pela atenção e rapidez no atendimento. Estava muito preocupada com a dificuldade em usar o app e estava pensando em desistir de usar o app, mas, o Lennon resolveu o problema rapidamente! Continue assim!

Using app

10 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team

4 / 5 Share

July 2, 2023

I had the pleasure of collaborating with Een to fulfill an order recently and I must say, their assistance was top-notch! Their knowledge and expertise were apparent from the beginning and they remained friendly throughout the process. I couldn't have asked for a better experience and I highly recommend their services to anyone in need. Thank you for all your help!

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team

4 / 5 Share

June 25, 2023

I had a problem in order fullfilment. This was caused totally by me. I keep in touch with help center of Dsers wich helped me almost instantly. Arwen gave me the best help I could ever have. GIVE A RAISE TO THAT MAN! THANK YOU ARWEN, YOU ARE THE BEST ONE!

Using app

2 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team

4 / 5 Share

June 24, 2023

DSers has been a great source for outfitting my stores with new dropshipping products that our customers love. There is a bit of nuance to it that will require some trial and error, but Olivia at DSers support has been super helpful (and adorably friendly). I highly recommend exploring if DSer's is right for your store.

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team

4 / 5 Share

June 24, 2023

I am new to dropshipping and chose DSers due to their great reviews. So far I can see why they have so many 5 star reviews! I've had few complications but nothing the help center wasn't able to tell me how to overcome. Easy to use and notifications of price changes come through in good time. I have seen a few reviews about the product descriptions being difficult etc. I personally don't think this is an issue as they show specifications and a description and give you the choice as to what part you want sent over to shopify. Admittedly some items you have to make your own descriptions for but with items from AliExpress that is expected. You can also source products from aliexpress directly and paste the link rather than only be able to use their list which makes this app 10x better than most. The reason for 4 stars is because I have yet to see how the app performs with orders as currently I'm still in the getting started phase but going by my experience so far I look forward to an easy process. Once I've had my first orders and they have been delivered to customers I will update this review and hopefully change to 5 Stars! I look forward to building a great relationship with DSers and wish all dropshippers on this app all the best!

Using app

6 months

Total reviews

2

Average rating

4.5

Developer Reply

Hi, We are happy to learn that DSers is really helpful for you. DSers will continue working hard to provide an excellent dropshipping experience for all users. Please don't hesitate to contact us if you need more help. Happy dropshipping with DSers! DSers Team

4 / 5 Share

June 23, 2023

Emily helped me solve an issue, provided screenshots for clarification. Fast answering support. Would email again!

Using app

9 months

Total reviews

2

Average rating

4.0

Developer Reply

Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team

4 / 5 Share

June 23, 2023

Top service with quick response. That`s too on facebook online chatting. They are good in communications too. I would highly recommend them to others.

Using app

27 days

Total reviews

4

Average rating

2.8

Developer Reply

Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team

4 / 5 Share

June 22, 2023

Lily explained tax added to the Aliexpress order causing additional 10% payment to Aliexpress. Good explanation.

Using app

11 months

Total reviews

1

Average rating

4.0

Developer Reply

Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team

4 / 5 Share

June 17, 2023

Bem explicativo, correspondeu às expectativas, não dei nota máxima pois sempre estamos a melhorar, obrigado por tudo até então.

Using app

11 months

Total reviews

3

Average rating

4.3

Developer Reply

Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team