DSers‑AliExpress Dropshipping
DSers AliExpress Dropshipping Tool
Rating
5.0
feedback
30,378
chart
#321
All reviews
Rating Breakdown
Review RSS Feed
June 14, 2023
very helpful app with excellent support from Zoe. Zoe is very helpful and helped me a lot with an issue I had. Thank you Zoe
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
June 13, 2023
I would like to thank Cynthia for the great service, it solved my problem, thank you very much!! Thanks!!!!
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
May 17, 2023
A Tracy me atendeu muito bem e solucionou a minha dúvida, muito obrigado. Só acho que deveria ter atendentes em pt sou br, mas n sei se tem
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
May 11, 2023
I had help from Catalina. I needed some help with my account and she helped me very good and replies quickly.
Hi, We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
May 1, 2023
Merci pour votre aide ça a été clair pour moi j'aime bien votre logiciel cordialement merci par avance
Hi, Thank you for your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
April 23, 2023
LENA DISPONIBILE E GENTILISSIMA MI HA AIUTATO IN QUELLO DI CUI AVEVO BISOGNO CON PAZIENZA E VOLONTà GRAZIE MILLE
Hi, Thank you for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
March 23, 2023
Customer support is decent although in my opinion calling someone your friend could seem a little bit unprofessional but I don't mind it. Problem was fixed decently fast even though at the start it seemed that there was a little bit of miscommunication. Over all a decent experience.
Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team
March 16, 2023
Easy to use, costumer care services are friendly and supportive. Ships item to anywhere in the world. I love their service
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
March 9, 2023
Muito bom, aplicativo excepcional, tive um leve problema em fazer a intermediação mas foi resolvido rápido.
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
March 7, 2023
Had a problem with tracking numbers and Zoe explained and solved the issue. They have a nice customer service
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
March 7, 2023
Chris: Chris was helping me amazing! Very detailed answers and he took really the time for me. Thanks!
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
March 7, 2023
Today was my first support request ... Joy from DSers support team ,she was really helpful , professional , understanding , knows how to deal with customers in a great manner ... and solved my problem in a very short time ... Joy gave me a great impression of how DSers support team handle and solve customers problems . Update -1 : problem not solved ..yet !! contacting support team again now ... ! Update - 2 : Issue resolved .. and Support team found the causes of the problem.. and for me as an old software developer the explanation is very acceptable .. they also , gave me alternative work-around using DSers app itself ... Thank you for your effort solving my problem . i really appreciate your valuable help ..
Hi there! Thank you for updating your review I've been made aware that you are facing an issue with your account, to link to AliExpress. Our customer service team has contacted you with the guidelines to solve everything. Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there DSers team
Feb. 28, 2023
Service chat très rapide et concluant. Je conseil tous a faire un petit message en cas de bloquer sur une question :)
Hi, Thank you for taking the time out to leave us a review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Feb. 7, 2023
A little glitchty sometimes. But overall, great experience! The customer service via live chat was amazing and super helpful too.
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Feb. 1, 2023
Muito bom, recomendo, e é isssooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
Hi, Thank you for your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
Dec. 30, 2022
Joy has taken her time to assist me with sorting out an error that was made on my account . Thank you very much Joy As for the app l am new to it so I am unable to give review on it properly I would like to see it automatically complete orders it not sure if it does that
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Dec. 27, 2022
I had to change the supplier for one of my products and I spoke with Lena and she was very helpful by walking me through it and getting very detailed directions. DSers is very helpful when it comes to support anyway!
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
Dec. 18, 2022
I was in quite a bit f a pickle because I had my first order come through only to find out that the item was out of stock from the supplier and the customer had already placed the order. Being that it was my first anonymous order and the also my first time using DSERs, I was confused out of my mind about what to do. ultimately, I contacted Shopify support and the rep and I myself both contacted DSERs and two reps helped us at once to solve the problem. Jessica was my representative and she was able to find a substitute product from another supplier and map to correct colors to the original items that the customer ordered. I even messed up the mapping on one of the items and she fixed my mistake. She also explained that because of the plan I was on, (the Basic) that the product quantities don't auto-update, so an item on AliExpress can be out of stock and I won't know about it until a customer places and order and the item is no longer available. She suggested that I turn on notifications (which I had no idea about) or upgrade my plan. Jessica was incredibly helpful. Thank you so much! As for the DSERS app itself, it gets 4 stars because I went through 2.5 hours of stress because the stock levels don't auto-update! You have to upgrade your plan. But the customer service is great!
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Dec. 16, 2022
Chris helped me with a customer order and took top p priority to solve my problem, and ensure that my customer items are ready for purchase and shipment fr are use Shopify as a platform and I have had nothing but good experiences from customer care. Shopify and DSer makes it easy to resolve issues. Chris is very precise and thorough with his diagrams and pics to walk you through any solutions to resolve issues with purchasing and shipment to Customer.
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
Dec. 14, 2022
Merci beaucoup à Jessica qui m'a aidé à mieux comprendre pour les frais de livraison le fonctionnement sur dsers majapicaflo
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team