AI ‑ Easy Ads for Facebook Ads

Hi WoowBg, We’d like to clarify that all charges for our app, along with any other Shopify apps, are processed directly by Shopify, not by us. We have no control over Shopify’s billing or the status of pending payments. Regarding your emails, we’ve replied to all your inquiries but haven’t heard back from you. We also reached out via WhatsApp and through our website’s support chat, but unfortunately, we haven’t received a response from your side. If you still need assistance, please feel free to reach out directly, and we’ll help resolve the issue. Thank you, Easy Ads Team

Hi The Bracelet Boutique, Thank you for your feedback. We'd like to address your concerns: 1. Ad Performance: Meta ads typically need 7 days to optimize for meaningful results, especially for Advantage+ ads (the type of ads the app runs). We recommend allowing this time for proper evaluation. 2. Features & Pricing: Our app offers optimization algorithms and time-saving features beyond basic setups. We're sorry these didn't meet your specific needs. 3. Subscription: As a Shopify app, all billing is through Shopify. You won't be charged for uninstalled apps before the trial ends. If you experience any billing issues, please contact our support team. We're always willing to investigate and refund erroneous charges. If you have further questions, please reach out to our support team. We're here to help and appreciate the opportunity to improve. Thank you for trying our app. Maria Chanaoui Easy Ads for Facebook Ads

Hi Nirmal Online, Thanks a lot for taking the time to review our app! We appreciate you for taking the time to share your experience with fellow Shopify merchants. We're looking forward to assisting you in improving your results and getting your first sale. Is there anything else we can do to make your experience a 5-star one? Please don't hesitate to let us know via the in-app chat. Kindest Regards, The Easy Support Team

Hi D PROMO, Thanks for reviewing the Easy Ads for Facebook Ads. Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it. Kindly reach out to our support via [email protected] to request a refund. Best, Maria Chanaoui Marketing & Communication Manager Easy Ads for Facebook Ads

Hi FITBOL, Thanks for reviewing the Easy Ads for Facebook Ads. Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it. Since you left your review, our team did refund you instantly as the charge was indeed a mistake. Kindly review your Shopify bills to review the refunded amount. Best, Maria Chanaoui Marketing & Communication Manager Easy Ads for Facebook Ads

Hi Wood To You, We're sorry to hear you're unsatisfied with your experience. It's always our goal to provide excellent customer service and a reliable product to all our users. Our support team has been in contact with you and has worked diligently to address your concerns. Regarding the app functionality, we're actively investigating and resolving any reported issues. If you're still experiencing problems, please reach out to our support team with specific details so we can assist you further. As for the refund request, our 90-day money-back guarantee policy is clearly stated in our terms of service. Since your purchase was made over a year ago, it falls outside this timeframe. We believe this policy is fair and consistent with industry standards for lifetime deals. We appreciate your feedback and will use it to improve our service. If you need additional assistance, please don't hesitate to contact our support team directly via [email protected]. Kindest Regards, The Easy Ads Support Team

Bonjour Custonimo , Nous vous remercions sincèrement pour votre retour détaillé concernant votre expérience avec Easy Ads. Nous prenons très au sérieux vos commentaires et nous regrettons profondément que notre service n'ait pas répondu à vos attentes. Concernant le support client, nous reconnaissons que la recommandation qui vous a été faite était inadaptée à votre situation. Nous allons immédiatement revoir nos procédures pour nous assurer que nos équipes prennent en compte les spécificités linguistiques et géographiques de chaque client. Nous comprenons votre frustration face aux résultats obtenus. Les performances des campagnes publicitaires peuvent varier considérablement en fonction de nombreux facteurs. Nous aimerions examiner en détail votre cas pour comprendre ce qui n'a pas fonctionné et voir comment nous pourrions améliorer l'efficacité de vos futures campagnes. Quant à l'authenticité des avis, il est important de noter que Shopify vérifie rigoureusement tous les avis avant leur publication sur l'App Store. Shopify s'assure que chaque avis provient d'un utilisateur réel de l'application. Si vous avez des doutes ou des questions concernant ce processus de vérification, nous vous encourageons à contacter directement Shopify pour obtenir plus d'informations. Nous souhaiterions avoir l'opportunité de rectifier cette situation et de regagner votre confiance. Pourriez-vous nous contacter directement à [email protected] afin que nous puissions discuter plus en détail de votre expérience et explorer des solutions potentielles ? Encore une fois, nous vous présentons nos sincères excuses pour cette expérience décevante et nous espérons pouvoir travailler avec vous pour résoudre ces problèmes. Cordialement, L'équipe Easy Ads