AI ‑ Easy Ads for Facebook Ads
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THEY CHARGED ME WITH AN APP UNINSTALLED AND THEY HAVEN'T REFUNDED FOR A MONTH... SHAME!!! It doesn't work!!! After my first negative review, they tried to make things right. There were 4 orders from the funnel and I assumed everything was fine now. However, it was not like that! A lot of advertising money followed with no return whatsoever. The month of November 2024 was without a single order from their ad, but I was paying for it. December 2024 8 orders from the funnel. I can't even recover a third of the advertising money... I am extremely disappointed!!!
Hi WoowBg, We’d like to clarify that all charges for our app, along with any other Shopify apps, are processed directly by Shopify, not by us. We have no control over Shopify’s billing or the status of pending payments. Regarding your emails, we’ve replied to all your inquiries but haven’t heard back from you. We also reached out via WhatsApp and through our website’s support chat, but unfortunately, we haven’t received a response from your side. If you still need assistance, please feel free to reach out directly, and we’ll help resolve the issue. Thank you, Easy Ads Team
I was very disappointed with this app - I installed it 3 days ago and started the trial. The ads are simple funnels that I could have installed myself and is not worth the exorbitant price charged. It wasted 3 days of ad spend that I could have used on my own creatives that perform much better even on day 1. The CTR and other metrics were lower than I expected as well. Do not use this app, rather setup the ads yourself, you will save your business costs and it really does not take long to setup Meta ads - there are many tutorials on YouTube (recent ones) to assist you. I have seen a lot of people complain here that even though they have uninstalled the app, they still get charged the subscription. I will be blocking my bank account to ensure that the charge does not go through since I have uninstalled this app long before the trial period ends on 8 September.
Hi The Bracelet Boutique, Thank you for your feedback. We'd like to address your concerns: 1. Ad Performance: Meta ads typically need 7 days to optimize for meaningful results, especially for Advantage+ ads (the type of ads the app runs). We recommend allowing this time for proper evaluation. 2. Features & Pricing: Our app offers optimization algorithms and time-saving features beyond basic setups. We're sorry these didn't meet your specific needs. 3. Subscription: As a Shopify app, all billing is through Shopify. You won't be charged for uninstalled apps before the trial ends. If you experience any billing issues, please contact our support team. We're always willing to investigate and refund erroneous charges. If you have further questions, please reach out to our support team. We're here to help and appreciate the opportunity to improve. Thank you for trying our app. Maria Chanaoui Easy Ads for Facebook Ads
It's a helping tool but u have to have patience.. .. Looking for more conversions from easy ad to upgrade for next version.
Hi Nirmal Online, Thanks a lot for taking the time to review our app! We appreciate you for taking the time to share your experience with fellow Shopify merchants. We're looking forward to assisting you in improving your results and getting your first sale. Is there anything else we can do to make your experience a 5-star one? Please don't hesitate to let us know via the in-app chat. Kindest Regards, The Easy Support Team
This app is awesome! It's super helpful. The customer support is top-notch!
This apps is not good please don't use this they deduct 29 $ even i delete before trail end. so i don't recommend
Hi D PROMO, Thanks for reviewing the Easy Ads for Facebook Ads. Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it. Kindly reach out to our support via [email protected] to request a refund. Best, Maria Chanaoui Marketing & Communication Manager Easy Ads for Facebook Ads
Really nice app for automatic mangement of Fb ads
unnecessarily payment add to our account without using this app
Hi FITBOL, Thanks for reviewing the Easy Ads for Facebook Ads. Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it. Since you left your review, our team did refund you instantly as the charge was indeed a mistake. Kindly review your Shopify bills to review the refunded amount. Best, Maria Chanaoui Marketing & Communication Manager Easy Ads for Facebook Ads
Nice place to manage your marketing, and best service i had ever, Thanks a lot to Millenni
Terrible customer service. The app is not working and they do not want to fix it. Also, they do not want to refund the full amount for the lifetime subscription.
Hi Wood To You, We're sorry to hear you're unsatisfied with your experience. It's always our goal to provide excellent customer service and a reliable product to all our users. Our support team has been in contact with you and has worked diligently to address your concerns. Regarding the app functionality, we're actively investigating and resolving any reported issues. If you're still experiencing problems, please reach out to our support team with specific details so we can assist you further. As for the refund request, our 90-day money-back guarantee policy is clearly stated in our terms of service. Since your purchase was made over a year ago, it falls outside this timeframe. We believe this policy is fair and consistent with industry standards for lifetime deals. We appreciate your feedback and will use it to improve our service. If you need additional assistance, please don't hesitate to contact our support team directly via [email protected]. Kindest Regards, The Easy Ads Support Team
Je tiens à exprimer ma profonde déception concernant l'application Easy Ads sur Shopify. À mon avis, c'est une arnaque complète. Les avis positifs que vous pouvez lire semblent complètement faux et trompeurs. Le support client est particulièrement incompétent. Au lieu de fournir une assistance utile et adaptée, ils m'ont simplement conseillé de cibler le marché anglophone avec mes publicités, alors que mon site est exclusivement francophone. Cela montre une incompréhension totale de leur part des besoins spécifiques de leurs utilisateurs. En termes de résultats, l'expérience a été désastreuse. J'ai dépensé 350 euros pour des campagnes publicitaires via cette application et n'ai généré que 4 commandes. Le retour sur investissement est inexistant et cette dépense n'a fait que creuser un trou dans mon budget marketing. En résumé, je déconseille vivement l'utilisation de Easy Ads sur Shopify. L'application ne tient pas ses promesses et le support client est loin d'être à la hauteur. Économisez votre temps et votre argent, et cherchez des alternatives plus fiables pour vos campagnes publicitaires en ligne.
Bonjour Custonimo , Nous vous remercions sincèrement pour votre retour détaillé concernant votre expérience avec Easy Ads. Nous prenons très au sérieux vos commentaires et nous regrettons profondément que notre service n'ait pas répondu à vos attentes. Concernant le support client, nous reconnaissons que la recommandation qui vous a été faite était inadaptée à votre situation. Nous allons immédiatement revoir nos procédures pour nous assurer que nos équipes prennent en compte les spécificités linguistiques et géographiques de chaque client. Nous comprenons votre frustration face aux résultats obtenus. Les performances des campagnes publicitaires peuvent varier considérablement en fonction de nombreux facteurs. Nous aimerions examiner en détail votre cas pour comprendre ce qui n'a pas fonctionné et voir comment nous pourrions améliorer l'efficacité de vos futures campagnes. Quant à l'authenticité des avis, il est important de noter que Shopify vérifie rigoureusement tous les avis avant leur publication sur l'App Store. Shopify s'assure que chaque avis provient d'un utilisateur réel de l'application. Si vous avez des doutes ou des questions concernant ce processus de vérification, nous vous encourageons à contacter directement Shopify pour obtenir plus d'informations. Nous souhaiterions avoir l'opportunité de rectifier cette situation et de regagner votre confiance. Pourriez-vous nous contacter directement à [email protected] afin que nous puissions discuter plus en détail de votre expérience et explorer des solutions potentielles ? Encore une fois, nous vous présentons nos sincères excuses pour cette expérience décevante et nous espérons pouvoir travailler avec vous pour résoudre ces problèmes. Cordialement, L'équipe Easy Ads
I have limited knowledge about ads and am not interested in this topic, but Easy Adss helped me a lot. It is pretty simple and easy to set up! I will let you know soon about my sales to see if it works or not. :)
Nice and easy platform but we need at least two ad set at same time
Foram incriveis no apoio ao cliente. Muito prestáveis com videos explicativos a explicar. Sem dúvida que recomendo
I don't think this app will add any value for you. By the time you realize it, you will have already spent a lot of money over 1-2 months. They just set up regular ad campaigns and retargeting, but it's a lie that it targets the right person at the right time. My manual campaigns had better CPA and ROAS than the ones created by this app. You guys should give us more option to use more types creatives and should be given us data on a daily basis too.
I haven't started to receive results yet since it is only 2 days using the app. However, I am encouraged to stay hopeful for great results just because customer service is prompt and helpful. If you lack experience about ads they help you. Thats a huge Plus. I would recommend giving this app a try.
easy to use and it does all the ads for you
Shoutout to the amazing Easy Ads customer support team! They were total rockstars in fixing a long-standing issue with my Facebook Pixel. Their expertise really shone through, and they made the whole process a breeze. Not only did they solve the problem quickly, but Easy Ads also makes running ads super easy. It's been a game-changer for my workflow!
I recently used easy ad's advertising support service and was impressed by their responsiveness and expertise. The support team provided clear and professional communication, swiftly resolving my targeting and ad approval issues with actionable solutions. Their follow-up ensured my problems were fully addressed. While response times can be longer during peak periods, overall, the service significantly enhanced my advertising experience on the platform. I highly recommend it to other businesses and marketers.
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