Easyship ‑ All in One Shipping
All reviews
Easyship guided me throughout the whole process of using the app, so we received a lot of support and help from them which helped us a lot. It's reduced any need for manual processes and I really like that it updates the Shopify platform with all the tracking information and status'. This way it's all up to date in real time, user-friendly to start-up company!
We've been using Easyship since we first launched. Working with Eric made the integration process pretty easy and he was great in helping iron out a lot of the silly mistakes I made in the early days (and even had some recommendations on shipping settings and services that were personalized to our situation). In the years that have followed, Easyship has proven to be a super simple and functional addition to our store, which lets us tell people that we ship anywhere that receives mail. The only downside with Easyship is that customer service can be slow at times and seems to be email only, which can add a day or two to responses.
We formerly were using Stamps.com before making the transition to Easyship. They have truly built an easy to navigate interface and make it extremely simple to use, effective way for our warehouse team to ship hundreds of orders every day. We've been using them for over 2 years and love the 1 on 1 business relationship we've developed with our customer service managers to help us navigate any issues that develop as well as learn about new features coming to the platform. Our first CSM helped us establish the process of creating pick lists to help picking/packing become so much faster and efficient. We definitely recommend Easyship to all businesses looking to simple their mass batching and shipping processes. They truly live up to their name by making this an easy daily process for our warehouse staff. Thank you to Easyship, and our CSM rep, Conor, for always helping overcome any obstacle that comes our way and and make shipping our products a breeze.
Awesome service by Hiromi Ochi! Highly recommended ! Very detailed and professional, most importantly fast and gets things done!
We needed to upgrade our shipping services on Shopify and Easyship was by far the best choice. We needed to switch in the middle of a large shipping rush and as soon as we signed up a representative reached out and made sure we had the right plan in place. A meeting was scheduled the very next day to make sure we understood the program and make sure it was set up and customized to fit our needs. We are now shipping out multiple items in the appropriate box and we are confident that the correct shipping rates are being applied.
I have been using this apps for few months at paid plan. I don't recommend to people 'cos customers services is low in speed. We received many clients' complaints recently regarding overcharge shipment due to incorrect measurement popping in system (It is quite different than the one we put in ). After several days of contacting CS, bugs still there!
Thank you for taking the time to leave your feedback and we're sorry for the experience you've had recently. Due to the ongoing COVID 19 situation, we are experiencing an exceptionally high volume of requests, this in turn has impacted our speed of response. In terms of the dimensions issue you have mentioned, I understand this has now been resolved and you have spoken with one of our team to confirm this. All the best, Easyship
The app is easy to use and pretty straightforward. I like how you can email tracking information to customers directly from the shipping information page. One downside is that custom box names can't be edited after they're created. If you happen to make a mistake, you have to delete that box and then re-enter it.
Hi there, Thanks for taking the time to leave your feedback, we're always eager to get insight from our customers on how we can improve our App! In his case, unfortunately, you are right, you can't currently modify the name of a Saved Box in this way, you can only edit the Empty Box Weight, change the "Auto selection" or Delete. Our Tech Team are aware of this issue and it is on our roadmap for the future, so watch this space! All the best, Easyship
Horrible shipping solution. Riddled with bugs, it seems like there is a new problem every day. Customer service is unresponsive, or if they do respond they are unable/unwilling to help. Save yourself a giant headache and find a better company to work with. In response to EasyShip's reply to our comment. We brought up an issue with Amazon integration multiple times, and each time were told that they would reach out when their was a resolution. Every week for over a month I received an automatic response saying the ticket would be closed due to lack of my response. I would bump the ticket and receive a response of "thank you for the reminder, we are waiting to hear back from our team". Nothing ever got taken care of. EasyShip has reached out to me multiple times to get this review removed, but has made no effort to show the issues I brought up were actually resolved.
Hi Alex, Thanks for leaving your feedback and we're sorry about the experience you've had using Easyship. I appreciate our team have reached out to you on a few occasions in an attempt to resolve your issues, but I'm also aware we've had a few tech issues of late that have impacted you directly. In light of your experience, we are reviewing our internal process in this area and we're confident that any similar issues will be swiftly resolved going forward. If you do want to give Easyship another try, we'll do all we can to make sure your experience is a positive one. All the best, Easyship
I have been sourcing for a good complete package shipping partner for years that is easy to use and provide local and international courier services. Easyship provide a really good platform for my customers to use with ease, both locally and internationally. My customers can have options to choose which courier and cost of shipping they like to use. We the business owners can easily sync the orders with Easyship with a few clicks and the courier services is deal done in a few minutes. Most importantly, the service support I get from the local team is very good. Whenever I have an issue, they promptly solved it quickly so We can move on with our business. Its been a good business partner.
Easyship really helped us streamline our shipping preferences for customers allowing them to make informed decisions. Our sales have since seen a steady increase and we're very grateful to the Easyship. Also, a massive shoutout to their customer service for being so patient and helpful throughout the process.
CreativityBox.org is a public-benefit corporation making tech ed accessible to children of all ages. Our flagship product, www.LearnWithMochi.com Robotics Kits with books is shipped globally. Previously we worked with several small local shipping providers in China and have seen a lot of problematic shipments and delays in deliveries. At this point, we decided to try out Easyship. It proved to be a reliable platform, the system is very user-friendly and it's quite easy to use. You have full control of creating and managing the shipments. If any problems arise with the labels, you can see error messages instantly in your dedicated dashboard. The support staff has been very responsive, friendly, helpful. They are a charm to work with. Highly recommended.
Great product that enables me to reach international growth. Very customizeable and super easy to set up.
I have this app in 5 different stores and I recommend it all the time. The customer support is second to none. Any business that ships stuff would be well-advised to check out Easyship, especially if you ship internationally.
This was a total game changer! We had been using the native Shopify shipping since the beginning and driving our post office employees crazy. Having Easyship has given us so much more flexibility and helped us to make friends with our postal employees with scan sheets a click away.
Lately I've been tempted to explore new shipping options but when I do, I have always found myself coming right back to Easyship. Their customer service is absolutely phenomenal and I will continue to use them as my main means of sending out my products. Thanks Easyship for the superior support, low rates, and great product!
Easy app and fair rates. An excellent solution for who wants several shipping options including international ones. The only issue is getting to support. But when you do customer service is helpful and nice.
EASY SHIP has been a game changer. Our Rep, Hiromi has gone above and beyond to help us manage our international orders. To find the best shipping methods at the best rate. Morph Clothing is very grateful to this type of expertise and customer care. WE LOVE EASY SHIP!
I've been using Easyship for a couple of years now and it's pretty fantastic. You simply sync your orders from Shopify and based on the delivery address and package specifications, you get an immediate list of couriers you can use. You can schedule a parcel collection and once you ship, the tracking details is sent to Shopify which then sends it to your customers. Very user friendly and beautiful shipping integration. PS : The generated labels are also perfect.
It saved me time, at least 30 mins each day. Bye bye "cut & paste", Hello automated courier bookings and shipping labels. Notice some cost savings in the rates that is offered for the local Singapore deliveries too.
Excellent app and good personal support. They will take care of you and help you ship your first parcel. Highly recommended!
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