Easyship ‑ All in One Shipping

May 6, 2025

Paid for the premium subscription to add multiple couriers. They failed to integrate the additional couriers correctly, which meant labels couldn't be generated. Spoke to customer service over 4 weeks, who failed to check the integration and resolve the issue. The result, paying £80 a month for a shipping label provider than can't provide labels. Poor.

Jan. 31, 2025

I like the platform - but very frustrating dealing with them. Buyer beware - save yourself some and explore other options as well. Service is a frustrating process, especially that the service is located in India, seems to cause issues with time zones when we needed support, as emails or chats are not responded to until sometime later. When you do get support, it is nothing more than an email linking to a generic article or a video - which does not cover the issue or resolve your problem. UPS Billing is an issue, now rates increased, or not available as before, plus additional booking and pick-up fees, which do not show up until you have to ship, which was a nasty surprise. The onboarding team and support team also not on the same page, when onboarding and sale is made, some functions work, then afterward when this does not, support would say that this function never existed or API problems... Can be a great product, just hope they sort this out. Time will tell but shop around.

Jan. 2, 2025

Terrible and scandalous. They will charge you far more than quoted, bring you some charges from weeks ago, topping up the charges you already paid. They will charge your card without telling you. Watch out for hundreds of pounds charges put on your card. Always blaming the couriers for their additional charges due to weight checks etc. The app works fine but their practices are scandalous.

Nov. 29, 2024

I worked late last night until about 12 am and signed up for a trial account with them before going to sleep. During registration, I filled in my details, including our business address in Australia and my mobile number. Their team called just a few minutes after I signed up around midnight, which made my dog bark loudly and woke up my baby, who cried for hours. It was ridiculous since they didn’t even check the time zone before calling.

Sept. 18, 2024

Your pricing model is insane. $70 for multi box shipment, and you STILL charge per label for bring my own carrier? The integration still failed as well. I tried to close my account that was created 30 minutes ago and got a message about "outstanding balance". I never shipped anything, just started the "free trial", what balance??

May 8, 2024

When the package lost, Easyship didn't get positive response and following up actions on the case, even I've sent several emails to [email protected]

March 17, 2024

I would definiely recommend not to use. They charge you for basic features other softwares offer for free. They incentivize you with a 30$ credit if you connect your shopify store but you don't actually receive the credit. Support is literally non-existent. Sent 3 messages only got 1 reply 3 days later.

Feb. 2, 2024

Degraded quality of platform, and MIA chat support for 3+ year account. Easyship at the beginning of my ecom startup was great, had supportive account reps and overall chat support was great (shoutout to Tracie Harper, 10/10 chat agent). Over the past year, I noticed lots of admin changes which lead to huge changes to support and overall the reach with my account. Every week there would be some issue caused with an order being misplaced, improper address verification, and lots and lots of fees being tagged onto my account due to incorrect address validation done in communication with Shopify and Easyship. Recently, I decided to give up on this platform and exercise my options for a dedicated carrier account. Fortunately, I was provided with one and made the right decision to shift my logistics over to Shipstation and Zonos fulfillment. Both platforms have had nothing but great feedback, and these platforms are progressing in such a great way that I am at the point of hopping away. Easyship was once an "easy" platform, but they have become so difficult to work with that I would recommend new small businesses to use Shipstation as your 3rd party fulfillment. Shipstation support is tremendously better and they are quick to respond to you. I am not at a massive scale but being respected still by a platform like Shipstation shows they care. Do not use this app, stay away and go to Shipstation for domestic and use Zonos for international orders!

Nov. 23, 2023

The issues with Easyship, like missed parcel pickups and unresponsive support, have a detrimental impact on the last mile of our business. Delays and uncertainties in parcel collection can lead to missed delivery windows and dissatisfied customers, ultimately harming our business reputation. Addressing these problems is essential for maintaining the efficiency and reliability of our last-mile operations.

Nov. 2, 2023

Misleading advertising for Australian stores that this is free to use. If you want to use it with our most common provider, Australia Post, which they say is "your own courier" you have to pay regardless of the number of orders. There are other apps out there that integrate with Australia Post for a third of the price. And even an actual free app called Interparcel which I am now testing.

Oct. 17, 2023

Used to be good, now not so much. make you pay to print labels on thermal printer. what a joke. do not recommend. theres better apps out there that dont require payment to use thermal printer.

Oct. 17, 2023

I was getting an error that my UPS account name has already been taken, so I contacted support. Instead of helping fix the issue, they offered to schedule an onboarding call... I'm working and want to ship packages, not waste time talking on the phone. I'll just stick with the competition.

June 15, 2023

As a user experience there is many way this can be improved such as the user experience and the billing layout. The charges are way high which makes us rather find our own courier than keep creating shipping labels here, especially there is so many hidden charges that keep occurring makes us do not want to keep using Easyship and may opt to use a different platform. Customer service is very bad which most of the time that can't solve any enquire and they say they get back to you which they don't which can be disappointed as i have to go back on the live chat to chase for an answer and also you should implement as call centre too rather just and online CS which doesn't help much. Overall experience is bad and not ideal as many improvement is needed in many areas.

May 7, 2023

Have been using EasyShip, happily, for over a year - until they out of the blue changed it to where printing on a 4x6 label is no longer free, and is now apart of their $30 subscription package. Looking into a replacement shipping service as we speak.

April 24, 2023

We chose Easyship as a way to send international shipments. For a year we selected UPS services that showed the recipient would pay taxes, yet at the end of the year we got billed for all of these taxes. When contacting UPS directly, we were told this was due to the declaration statement being incorrect. This is something Easyship provides electronically so we weren't aware until all of the charges came through at the end of the year. We've contacted Easyship but they've been incredibly unhelpful, basically telling us that it isn't there fault, when clearly it is. We now use UPS directly, as the small benefit of using Easyship is greatly outweighed by the numerous charges incurred by using them.

Aug. 12, 2024

UPDATE : 1 star cause 0 isn't an option I've spent over €2000 on this platform in the last two weeks, only to be met with shockingly poor service. The shipping company completely messed up my address, and instead of taking responsibility, they claimed they "tried" to contact me—when in reality, no such attempt was made. When I reached out for help, the response was dismissive and unhelpful. My claim was not taken seriously, and it seems that they are more interested in deflecting blame than resolving issues. This experience has been incredibly frustrating, and I expected much better from a platform of this caliber. Until they improve their customer service and accountability, I cannot recommend this app to anyone. ------------- I have been using the app for over a year now. At first I left a 5 star review but I deleted it. The prices suddendly increased (apparently they made a mistake when caculating them). Customer support declined. I've had an issue for a year now and still not able to help me with it. Always the same questions that lead to nowhere and particularly to no refund. It's a good app, still recommend, but I will change the minute I find better for sure.

Dec. 31, 2025

WARNING !!! If you install this app their AI chatbots will email you 20 times a day and not stop. It won't matter if you tell them to stop emailing you. You won't be able to speak to a real person. Their AI chat bots will spam your inbox so much. Be warned. I'm now having to contact the information commissioner's office to try and report this company. I have received dozens of emails everyday for the last 3 weeks. And no matter how much I tell them to stop emailing me they won't. Please avoid this app.

Oct. 31, 2022

I dont' like writing bad reviews but my experience with Easyship has been unbelievably bad. I launched my store, got my first order and what do you know? I can't ship anything. Apparently it's a problem at the back end but more than 24 hours later, I still don't have a resolution and have been told by customer service that I'm in a queue. I was also given a run down of the tech team's meeting on a Monday morning (supposedly so I'd know I wasn't first - or a priority). Put simply, I'm paying for a service that I cannot use. I'm in New Zealand by the way - so would definitely recommend that other NZ businesses look elsewhere.

Feb. 7, 2022

The public estimate price was $21 cheaper than what was actually quoted once i had signed up for an account. The support representative said the publicly displayed prices are just an estimate. (Even though you put in Origin, Destination and weight) In my case a 0.5kg box with dimensions of 10x10x10cm was $21 different in price? So im not sure what their estimate is based off of, maybe a piece of paper. Classic bait and switch. Uninstalled

Dec. 10, 2021

I tried the 30 day free trial to see how this service would be for our store and it has been a nightmare. We sent a package to a customer from the USA to Portugal and her order has been sitting in their processing center since December 2nd and they refuse to assist with this situation. We are for sure removing this app from our store and going with on that is reliable! NOT RECOMMENDED!