All reviews

Rating Breakdown

  • 5
    73% (234 ratings)
  • 4
    5% (17 ratings)
  • 3
    4% (12 ratings)
  • 2
    2% (6 ratings)
  • 1
    15% (49 ratings)

Reviews with Text

  • 95% (301)
Review RSS Feed Review RSS Feed

2 / 5 Share

Nov. 15, 2024

This looks like a good app for shipping but it will require you to be on the Shopify Advanced or Plus in order to use the calculated rates at checkout.

Using app

About 1 hour

Total reviews

1

Average rating

2.0

Developer Reply

Thanks for your feedback. Please get in touch with at [email protected] so our team can walk you through on how to use the platform and install rates at checkout.

5 / 5 Share

Nov. 3, 2024

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2024

While the platform can be challenging to use at times, the support makes up for it. They are very willing to help with various shipping challenges and also give support when shipping to a new location.

Using app

9 months

Total reviews

8

Average rating

4.5

5 / 5 Share

Oct. 22, 2024

Great Support

Using app

Over 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 28, 2024

Although there was a slight hiccup in the beginning, it was soon resolved. Credit to Lauretta for her assistance. Would continue to use this service.

Store

REVAGI

Using app

26 days

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for your feedback. We're sorry to hear that we couldn’t meet your expectations on this occasion. Our Support Team have contacted you via email to investigate this matter as a priority. Please contact our team if you have any questions in the meantime.

5 / 5 Share

Oct. 18, 2024

I am highly impressed with the responsiveness of easyship customer service. They are very friendly and helpful when we need them. Our customers are also very happy with our shipping results so far!

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 17, 2024

This is the only real usable shipping software for companies. There are so many options for both domestic but most importantly international. Many shipping software don't have Fedex as an option, you have to add your own account. Fedex has a new shipping option, International connect plus that is so affordable and quick. (Fedex only allows this if you have your own account if you ship 30k worth of packages a year.) None of my customers say that there are additional brokerage fees yet. The userface is really easy to use. You can do bulk edits very easily. You can merge same destination shipments (shopify does not let you do that, you need an app). There is a feature that lets you automatically add insurance. You can create a manifest. You can track the packages easily and ask for a refund for the label and insurance claims, and when you process the labels the custom forms populate with the shipping labels. On my computer the software lags extensively, and there are printer issues that emerged, as in the software would not populate shipping labels and if it did it would not be formatted correctly. I was told to use a different browser and that did fix the printer issue. Dhl is much cheaper on shopify, sometimes as much as $20 and shopify offers free DHL pickup with the purchase of the label. The really cool feature is what your customers see at checkout. They will see 3 options, cheap, middle, and quickest/most expensive. Then, your international customers will also see what they will pay in taxes and duties. That feature was on my site for the first 2 years. Then, it wasnt. I contacted easyship and they said it was shopify, I contacted shopify and they said it was easyship. I was on a grandfathered plan for both of them and after the hassle and 2 years, i decided to upgrade both plans and that still did not solve it. The onboarding process was great. Mine was years ago so not sure how it is now. This is a great software, there are issues and sometimes they are fixed and sometimes they are not. But compared to other shipping software this is really great.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

3 / 5 Share

March 18, 2025

*update* They have told me that the support person was incorrect after all and refunded the subscription. They have chased across multiple channels asking me to remove the one star review. I've had to reinstall and give access permissions again just to edit this review, but i'll be deleting it again now. *original review* Signed up and had issues connecting Aus Post ParcelSend, was advised that they do not support eParcel / ParcelSend, only MyPost Business. They refuse to cancel the first month subscription fee quoting "policy", so I'm being charged $150 even though they are unable to provide the service needed. Businesses that are willing to spend $150/month on this app are likely above band 5 and most likely on eParcel, not MyPost Business. Pretty unethical imo

Using app

5 days

Total reviews

8

Average rating

4.3

Developer Reply

Thank you for your feedback. We're sorry to hear that we couldn’t meet your expectations on this occasion. Our Support Team have reached out to you via email to investigate this matter. Please don't hesitate to contact our team whilst we look into this as a matter of priority.

4 / 5 Share

Sept. 25, 2024

Shipping with Easyship is hassle free. have been using Easyship for years.

Using app

Over 5 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Sept. 23, 2024

Daniel was great! I accidentally disconnected us when I refreshed the page. Thank you for your help Daniel. Easy Ship support is always so great!

Using app

Over 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 22, 2024

very efficient to connect my website with easyship.

Using app

8 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Sept. 18, 2024

Your pricing model is insane. $70 for multi box shipment, and you STILL charge per label for bring my own carrier? The integration still failed as well. I tried to close my account that was created 30 minutes ago and got a message about "outstanding balance". I never shipped anything, just started the "free trial", what balance??

Using app

11 minutes

Total reviews

2

Average rating

1.0

Developer Reply

Thank you for your feedback. We're sorry to hear that we couldn’t meet your expectations on this occasion. Our Support Team have tried reaching out to you via email but haven't heard back yet. Please reach out to us so our team can look into this for you as a matter of priority.

4 / 5 Share

Sept. 18, 2024

Using app

About 4 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Sept. 6, 2024

The platform is simple and easy to use. And the rates are better than any other option I've found online - and I did A LOT of research. Extremely beneficial for Australian business with needs to ship to and from the US.

Using app

6 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Aug. 15, 2024

Great experience solving an edge case with Emily and the tech support team. They went above and beyond to figure out what was my problem and solving it within a day. Having been using easyship for almost a year now and really loving the platform and service.

Using app

Over 1 year

Total reviews

7

Average rating

5.0

2 / 5 Share

April 11, 2025

Easyship is so close. It gets a lot right. The shipping rules system is powerful, integration with Shopify is good, the API and Webhooks are solid, order merge is awesome, analytics are insightful, and DDP support is great. It lacks in a few key areas though that have been unaddressed after reaching out many times: - FedEx International shipping does not support EDI when using their shipping account, we've been waiting 6+ months for this and had been told it would be done "soon" - FedEx International shipping (using Easyshi's account) is missing from some key markets like Germany and Australia for no clear reason. Support had no idea and didn't seem to follow up with FedEx - Flat Export does not support door to door tracking when available like its direct competitor (Pirate Ship: Simple Export) despite using the same Asendia Service These issues make dealing with international shipping really challenging, which is the sole reason we switched to Easyship.

Using app

Over 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

July 23, 2024

Easyship is a great App with excellent customer service. Definitely the best shipping app on Shopify.

Using app

6 months

Total reviews

2

Average rating

5.0

3 / 5 Share

July 22, 2024

Have been using easyship for years. It is really straight forward and fuss free. However there are multiple frustrating moments where the orders are not synced with the platform no matter how many times i refresh the sync.

Using app

About 5 years

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for your feedback. I'm sorry to hear about your experience with our platform. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion. Please contact us at [email protected] with your account details so our team can look into this for you. Best, Ben (Marketing @Easyship)

5 / 5 Share

Oct. 14, 2025

Very happy with Easyship. A brilliant company to use for shipping parcels in the UK or internationally. Fab customer service from Abhijith Mohan, Easyship Customer Support, helped sort out a small discrepancy and didn't give up pursuing a small refund on our behalf. Thank you

Using app

Over 4 years

Total reviews

5

Average rating

5.0

5 / 5 Share

May 28, 2024

Easyship has been providing us with shipping solutions for over five years now. The platform is user-friendly and integrates seamlessly with various e-commerce sites. Shipping rates are customized for each parcel, which is especially valuable for handling non-standard cargo. The intuitive dashboard offers a comprehensive overview of all shipments, tracking information, and delivery statuses. Over the years, Easyship has simplified many procedures to be more customer-friendly, like making the insurance claims process very intuitive (though thankfully, these cases are rare). The customer support team is responsive and helpful, with special thanks to our customer success manager, Chris, who is our main point of contact for any customizations or improvements we need. If you want to make your shipping logistics easy and efficient, Easyship is definitely the right platform to choose.

Using app

7 months

Total reviews

3

Average rating

5.0