Easyship ‑ All in One Shipping

Although friendly, the support team are not very helpful. The interface is good but the filtering options for order syncing are extremely limited, leading to multiple issues. Easyship seems uninterested in solving this signifiant problem.

Neha Roy was a good person to talk too, help was there and everything was nice and smooth! Prices are also better then shopify themself atleast form what ive seen, its worth a look!

If zero stars were possible, Easyship would earn it. U.S. customs changes are always announced months in advance, yet nothing is ever updated in the platform to handle USMCA compliance or prevent unjustified tariffs. As a result, our fully compliant Canadian products are charged duties anyway — forcing us to absorb part of the cost just to stay fair to our customers. When a single fulfillment team member couldn’t pass the in-app ID verification, the entire business account was disabled for 24–48 hours. That meant no shipping, no fulfillment — everything on hold. Customer “support” is another disaster. Every interaction ends with someone who can’t actually resolve issues, and when they do act, it’s without any understanding of how real businesses operate. One rep even “fixed” a carrier error by delaying our pickup three days without telling us — and called that a solution. Only thing they are good at is giving apologies... Run! Don’t get involved or subscribe to Easyship. There’s nothing “easy” about it — and it’s certainly not built for serious shippers or fulfillment-driven businesses.

So far very good platform with competitive rates. Easy to use!

have been using easyship for years. always reliable and quick to response and thank you Pooja for verifying our account

A good app and easily expandable with the API. But quite expensive with the monthly fee in addition to the direct shipping costs.

SRUTHI IS PROFESSIONAL AND HELPFUL

Support is great, especially Naveen who was very helpful

Thank you sunanda for the fast response for the cancel issues

easy to use, and most importantly the support is very timely and effecient.

Anup Kumar is an excellent staff. He is kind and took ownership and responsibilities of the entire issue. Strong sense of assurance and I’m very satisfied with the final result!

Easyship is fine for small startups, but once you cross 100+ orders per day, it becomes slow, unreliable, and frustrating to manage. As order volume increases, the platform struggles badly. Almost every day there’s a new software issue—orders not syncing properly, automation rules failing, or random errors that force you to manually edit shipments one by one. That manual work easily eats up hours daily, which completely defeats the purpose of using a shipping automation tool. Their automation is unreliable at scale. Rules don’t apply consistently, and you constantly have to double-check and fix things manually. Chat support is always “available,” but that doesn’t mean effective. Most of the time, support agents don’t fully understand the technical issues. They usually say “we’ll refer this to our tech team”, and then you hear nothing for days, often with no real solution in the end.

I initially found some of the settings in the Easyship app a bit confusing, but the customer support chat team was incredibly helpful and guided me through everything step by step. Their responsiveness and professionalism made the setup process much smoother, and I really appreciate their assistance. Overall, the app itself is fantastic — it’s very well-designed, user-friendly, and has all the features needed to manage international shipping efficiently. I’m extremely satisfied and would highly recommend Easyship to anyone looking to streamline their shipping operations.

Terrible company, do not use. Purchased one label, fine. Second label, blocked my payment 5 times, then took my money, then blocked my account, then asked me to verify my identity. Then the customer service rep said they wouldn’t unblock it unless I answered questions about my shipping volume and website, then they approved me when I asked to file a complaint. Useless. Beware. Update (April 2026): I've used easy ship small amount here and there for countries were there rates are okay, mostly their rates are terrible and the most expensive on the market. However now we have an issue with one of our shipments through easy ship with Fedex. Fedex will only speak to Easyship and Easyship hasn't replied to our messages, it's been two days so far. So now our customer is asking for updates, and we have nothing because all we can do is talk to a BOT.

Expensive shipping rates, not competitive.