Easyship ‑ All in One Shipping
Easyship ‑ Shipping App with Free Plan | Shopify App...
Rating
4.0
feedback
430
chart
#640
All reviews
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March 16, 2023
We have been using Easyship over a year. It has been helpful for us and easy to use. Their customer support has always been helpful as well. There is not a perfect app for everything. Of course sometimes there are bugs, missing parcels and shipment adjustment fee. Customer service do alwasy reply and try to help us the most they could. In all, very little complain. considering how handy this app has been for our business. Do recommend a try to see if it works for you.
Thank you for the feedback! It's great that you've had a good experience with our customer support team. We understand there's always room for improvement and we will continue to strive to be the best shipping app out there. All the best, Easyship
March 10, 2023
Our shipping process have been greatly enhanced since we started using Easyship six years ago. Their customer service team is excellent, and we receive prompt responses from them. The platform is clean and straightforward and provides essential and useful features. They have tremendous growth potential if they take customers' feature requests and feedback seriously. All in all, very little complain. We highly recommend Easyship!
Thanks for the feedback! It's great to hear you've had such a good experience with our customer support team. We know there are always things we can do better and we're always eager to get our clients' feedback on how we can improve, so please keep it coming! All the best, Easyship
March 9, 2023
We have been using Easyship to handle store orders for a while now. Excellent customer service from Conor and an easy to use and fast interface that integrates well with our warehouse provide.
Thank you for the review! It's great to hear you're happy with our service from Conor in particular. All the best, Easyship
March 7, 2023
While the app isn't without it's issues, it has been very good for us. It has all the features we need plus some since we ship so many varying sized products. Their customer support has always been solid as well. All in all, very little complain about especially considering how necessary this app has been for our business.
Thank you for your feedback! Glad to hear you're happy with our support, and while we understand that we're not perfect, we're doing everything in our power to make sure that one day we will be! All the best, Easyship
Aug. 12, 2024
UPDATE : 1 star cause 0 isn't an option I've spent over €2000 on this platform in the last two weeks, only to be met with shockingly poor service. The shipping company completely messed up my address, and instead of taking responsibility, they claimed they "tried" to contact me—when in reality, no such attempt was made. When I reached out for help, the response was dismissive and unhelpful. My claim was not taken seriously, and it seems that they are more interested in deflecting blame than resolving issues. This experience has been incredibly frustrating, and I expected much better from a platform of this caliber. Until they improve their customer service and accountability, I cannot recommend this app to anyone. ------------- I have been using the app for over a year now. At first I left a 5 star review but I deleted it. The prices suddendly increased (apparently they made a mistake when caculating them). Customer support declined. I've had an issue for a year now and still not able to help me with it. Always the same questions that lead to nowhere and particularly to no refund. It's a good app, still recommend, but I will change the minute I find better for sure.
Hi there, Thank you for providing your feedback, we're sorry to hear your experience has changed from a 5-star to a 2-star. We've been trying to reach out to you in an attempt to understand what has occurred here but we're yet to hear back from you. If you could respond to our emails I'm certain we can figure this out and get things back to a 5-star experience! All the best, Easyship
Feb. 15, 2023
Has taken 48+ hours to get back to one of my tickets. I'm left in the dark with support not answering my question
Hi there, Thank you for your feedback, we've been trying to get in touch with you repeatedly to discuss any issues you may have. If you could get back to us I'm positive we can turn this around for you! All the best, Easyship
Feb. 14, 2023
Easyship is a great addition to our shipping solutions. We receive timely responses, and their team is a pleasure to work with. Their dashboard is straight forward, useful and it gives you access to automations, configurations, and metric analysis. All very helpful tools to have on the back-end of an e commerce site. Truly recommend!
Feb. 9, 2023
This is my first review ever on the Shopify marketplace after being a seller for 4 years. Never have I ever left a bad review just in general in my life as I know how hard it is to run a business and I am appreciative of other people's livelihoods. However this app needs to be completely removed from the Shopify App Store. Do not download this app. This app, and their developer will try everything to overcharge you, they will receive the shipment, say that it was x10 heavier and send you a bill for thousands of dollars. I have contacted Shopify support to intervene in this dispute because it appears as this app is overcharging many other sellers (just read all of the reviews below mine). Will see what happens next but just believe me and stay away from these people. They use very sneaky elusive tactics to make sure they can get as much money as they can out of you.
Hi there, Thanks for your feedback. As we have discussed at length, there is some confusion about how our app works, as we are not a courier service. When you select a carrier to send your shipments on our app, the shipment is in the hands of the courier. If something goes wrong, we will do everything we can to fight your corner with the courier, as we did in your case. You received an Adjustment fee from the courier APG as they stated the dimensions of your shipment were not the same as you had declared. We investigated this and we were able to get you a full refund from the courier! We're glad you're happy with how we resolved this issue and we look forward to you updating your review! All the best, Easyship
Feb. 3, 2023
I'm happy so far. I used Easyship app for transition from crowdfunding to ecommerce. I guess shipping process is challenging for small start up teams by default (you are not likely to have dedicated person who knows all ins and outs) so EasyShip was great option for me. Thank you for support.
Thank you for your review! We're glad we were able to help you get set up and move successfully to e-commerce, the sky is the limit from here! Kind regards, Easyship
Jan. 19, 2023
when you install this app it automatically turns on all the paid for features so when your free trial runs out you start paying big bucks. Really not cool. id be super careful when using this app. From the looks of it there are a lot of hidden payment traps they put you in.
Thank you for your feedback. We're sad to hear you didn't have the best experience with our app, but as we discussed via email this is simply not the case. We do not charge any fees unless stated clearly, and if you wished to use any paid features you would have been alerted and required to confirm to ensure this was the case. We're sorry for any confusion caused and we'd be happy to explain how to get the most out of the free trial if you wanted to give us another try. All the best, Easyship
Nov. 15, 2022
I have had this app for 1yr, so i did give them a good chance. Forget the app, there is much better out there loads. READ THE 1 STAR REVIEWS .ALL OF THEM,1 thing in common, they have the worst customer service, of any company i have dealt with, i had 3 small issues , so i was patient but this 3rd issue is costing me alot of money. now which is the only reason i a, writing this review. this is the 1st bad review i have wrote. Save yourself time and money. ITs not even worth having there free plan, customer support is too bad , really bad, no contact for days, then don't answer your question, then dont fix the issue, i have literally just got my other e-commerce shop owners, all 27 shops to all switch from this too SHIPPING IS EASY.. so much better app ,and customer support the best . Go read there reviews you will thank me
Thank you for providing your feedback, we're always keen to learn from our users about how we can improve our service. We've tried to reach out to you several times over the last few weeks but we haven't received a response. You mentioned you've been using our app for a year, but looking at your account I can see that you haven't used our app to make a shipment. If you could get back to us, we will be happy to have one of our reps help you set up your account to show you how to get the most out of Easyship! All the best, Easyship
Oct. 31, 2022
I dont' like writing bad reviews but my experience with Easyship has been unbelievably bad. I launched my store, got my first order and what do you know? I can't ship anything. Apparently it's a problem at the back end but more than 24 hours later, I still don't have a resolution and have been told by customer service that I'm in a queue. I was also given a run down of the tech team's meeting on a Monday morning (supposedly so I'd know I wasn't first - or a priority). Put simply, I'm paying for a service that I cannot use. I'm in New Zealand by the way - so would definitely recommend that other NZ businesses look elsewhere.
Hi, Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service. Please contact us with your Easyship account details so we can investigate and resolve this matter promptly. Thank you for your patience and understanding. Thanks, Ben (Marketing @Easyship)
Oct. 16, 2022
I removed it after struggling soo much with the shipping.. It won't ship anything, anywhere and it's just bad business for small and new stores who try to grow up! Every time I open the app, it asks me to reconnect to my shop, I have to re-do the settings over and over again and it's for nothing... Waste of money and time!! Time is money! Save yourself!
Thank you for providing your feedback, we're always keen to learn from our users on how we can improve our service. We've tried to reach out to you several times over the last few months but we haven't had a response. Looking at your account I can see that you haven't used our app to make a shipment and judging by your review you had trouble with the set up. If you could get back to us, we will be happy to have one of our reps help you set up your account to show you how to get the most out of Easyship! All the best, Easyship
Sept. 22, 2022
As a small business trying to expand globally, Easyship has been amazing at making international shipping headache-free. The personalised support we have gotten our account manager Krish has really simplified and enhanced our experience. We will definitely continue to use Easyship's services for years to come!
Aug. 31, 2022
EasyShip have been a fantastic partner for our brand. As a small startup, we had numerous areas we have to cover, many which were outside our wheelhouse. We found EasyShip and they helped us incorporate our fulfillment and order processing flow with ease. They offer great customer service and support, going above and beyond to help us get up to speed and ensure our logistics were covered. Thanks EasyShip!
Aug. 15, 2022
Very intuitive and easy to use! The tech support team is also responsive within 24 hours. I'd recommend!
Aug. 10, 2022
I use this app to help fulfill our orders efficiently. It has worked great in the 3+ months that I have been working where I currently am. So far I have not had any real issues with Easyship.
July 21, 2022
We've been using Easyship for almost 2 years - it's been a game changer for optimizing our postage spend. The integration with Shopify works really well, and the customer service is excellent. Our CSM is super responsive, and always willing to help with any issues that come up.
May 24, 2022
With a few back and forths with the support, I got the answers I needed from easy ship to help my business. They had a good shipping process and it made everything headache-free which is important when starting a business. I would recommend Easyship to businesses. Make sure you have everything in your store and optimise as much as possible as Easyship made us increase our customer experience and conversion rate.