Easyship ‑ All in One Shipping
Best Shopify Shipping App (Try Easyship Free)
Rating
4.2
feedback
319
chart
#466
All reviews
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June 15, 2023
As a user experience there is many way this can be improved such as the user experience and the billing layout. The charges are way high which makes us rather find our own courier than keep creating shipping labels here, especially there is so many hidden charges that keep occurring makes us do not want to keep using Easyship and may opt to use a different platform. Customer service is very bad which most of the time that can't solve any enquire and they say they get back to you which they don't which can be disappointed as i have to go back on the live chat to chase for an answer and also you should implement as call centre too rather just and online CS which doesn't help much. Overall experience is bad and not ideal as many improvement is needed in many areas.
Hi, Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion. Please contact us with your account details so we can resolve this matter promptly. Thank you for your patience. Best, Ben (Marketing @Easyship)
July 19, 2023
We have been using EasyShip for nearly 3 years. During that time we have had significant challenges (on normal features and while testing beta-features) due to internal and external factors. Our Account Managers (we've had several during that time) have been responsive when these challenges arose and were solution oriented. My advice to anyone considering this service is to learn about setting up shipping rules to best serve your business and customer. If done correctly and thoroughly, everyone's lives are made simple. While there is a customer service team, any orders sent using a limited or basic tracking courier they're unable to aid in tracking down missing/lost parcels. Pay careful attention to label prices you're paying and what the app is charging your customer. Overall, EasyShip is a good service with simple integration with our Shopify store.
May 30, 2023
Love everything about Easyship!! Makes my day al lot easier to print and just get through or collabs very fast. Customer service is always there a click away. Totally recommend!!!
Thanks for your review, it's great to hear you're getting the best out of the app! All the best, Easyship
May 7, 2023
Have been using EasyShip, happily, for over a year - until they out of the blue changed it to where printing on a 4x6 label is no longer free, and is now apart of their $30 subscription package. Looking into a replacement shipping service as we speak.
Hi there, Thanks for your review. We have made changes to our subscription model but at the same time, we don't want anyone to stop using our app! We've made some changes based on the feedback we've received and you will now be able to access 4x6 label printing once more. Hope this helps, Easyship
April 24, 2023
We chose Easyship as a way to send international shipments. For a year we selected UPS services that showed the recipient would pay taxes, yet at the end of the year we got billed for all of these taxes. When contacting UPS directly, we were told this was due to the declaration statement being incorrect. This is something Easyship provides electronically so we weren't aware until all of the charges came through at the end of the year. We've contacted Easyship but they've been incredibly unhelpful, basically telling us that it isn't there fault, when clearly it is. We now use UPS directly, as the small benefit of using Easyship is greatly outweighed by the numerous charges incurred by using them.
April 19, 2023
Great app and service! Onboarding experience was awesome, support is always helpful. Best shipping app for our business!
Great to hear you're enjoying Easyship!
March 29, 2023
Very good customer support and linkage to the store. Makes things much easier from a fulfillment perspective. Links well with the specific 3PL we are using.
Thanks for the review! Glad to hear you're enjoying using our app :) All the best, Easyship
March 16, 2023
We have been using Easyship over a year. It has been helpful for us and easy to use. Their customer support has always been helpful as well. There is not a perfect app for everything. Of course sometimes there are bugs, missing parcels and shipment adjustment fee. Customer service do alwasy reply and try to help us the most they could. In all, very little complain. considering how handy this app has been for our business. Do recommend a try to see if it works for you.
Thank you for the feedback! It's great that you've had a good experience with our customer support team. We understand there's always room for improvement and we will continue to strive to be the best shipping app out there. All the best, Easyship
March 10, 2023
Our shipping process have been greatly enhanced since we started using Easyship six years ago. Their customer service team is excellent, and we receive prompt responses from them. The platform is clean and straightforward and provides essential and useful features. They have tremendous growth potential if they take customers' feature requests and feedback seriously. All in all, very little complain. We highly recommend Easyship!
Thanks for the feedback! It's great to hear you've had such a good experience with our customer support team. We know there are always things we can do better and we're always eager to get our clients' feedback on how we can improve, so please keep it coming! All the best, Easyship
Dec. 16, 2024
We have been using Easyship to handle thousands of store orders. Excellent customer service from Conor and an easy to use and fast interface that integrates well with our warehouse provide. Highly recommended.
Thank you for the review! It's great to hear you're happy with our service from Conor in particular. All the best, Easyship
March 7, 2023
While the app isn't without it's issues, it has been very good for us. It has all the features we need plus some since we ship so many varying sized products. Their customer support has always been solid as well. All in all, very little complain about especially considering how necessary this app has been for our business.
Thank you for your feedback! Glad to hear you're happy with our support, and while we understand that we're not perfect, we're doing everything in our power to make sure that one day we will be! All the best, Easyship
Aug. 12, 2024
UPDATE : 1 star cause 0 isn't an option I've spent over €2000 on this platform in the last two weeks, only to be met with shockingly poor service. The shipping company completely messed up my address, and instead of taking responsibility, they claimed they "tried" to contact me—when in reality, no such attempt was made. When I reached out for help, the response was dismissive and unhelpful. My claim was not taken seriously, and it seems that they are more interested in deflecting blame than resolving issues. This experience has been incredibly frustrating, and I expected much better from a platform of this caliber. Until they improve their customer service and accountability, I cannot recommend this app to anyone. ------------- I have been using the app for over a year now. At first I left a 5 star review but I deleted it. The prices suddendly increased (apparently they made a mistake when caculating them). Customer support declined. I've had an issue for a year now and still not able to help me with it. Always the same questions that lead to nowhere and particularly to no refund. It's a good app, still recommend, but I will change the minute I find better for sure.
Hi there, Thank you for providing your feedback, we're sorry to hear your experience has changed from a 5-star to a 2-star. We've been trying to reach out to you in an attempt to understand what has occurred here but we're yet to hear back from you. If you could respond to our emails I'm certain we can figure this out and get things back to a 5-star experience! All the best, Easyship
Feb. 3, 2023
I'm happy so far. I used Easyship app for transition from crowdfunding to ecommerce. I guess shipping process is challenging for small start up teams by default (you are not likely to have dedicated person who knows all ins and outs) so EasyShip was great option for me. Thank you for support.
Thank you for your review! We're glad we were able to help you get set up and move successfully to e-commerce, the sky is the limit from here! Kind regards, Easyship
Jan. 19, 2023
when you install this app it automatically turns on all the paid for features so when your free trial runs out you start paying big bucks. Really not cool. id be super careful when using this app. From the looks of it there are a lot of hidden payment traps they put you in.
Thank you for your feedback. We're sad to hear you didn't have the best experience with our app, but as we discussed via email this is simply not the case. We do not charge any fees unless stated clearly, and if you wished to use any paid features you would have been alerted and required to confirm to ensure this was the case. We're sorry for any confusion caused and we'd be happy to explain how to get the most out of the free trial if you wanted to give us another try. All the best, Easyship
Oct. 31, 2022
I dont' like writing bad reviews but my experience with Easyship has been unbelievably bad. I launched my store, got my first order and what do you know? I can't ship anything. Apparently it's a problem at the back end but more than 24 hours later, I still don't have a resolution and have been told by customer service that I'm in a queue. I was also given a run down of the tech team's meeting on a Monday morning (supposedly so I'd know I wasn't first - or a priority). Put simply, I'm paying for a service that I cannot use. I'm in New Zealand by the way - so would definitely recommend that other NZ businesses look elsewhere.
Hi, Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service. Please contact us with your Easyship account details so we can investigate and resolve this matter promptly. Thank you for your patience and understanding. Thanks, Ben (Marketing @Easyship)
Sept. 22, 2022
As a small business trying to expand globally, Easyship has been amazing at making international shipping headache-free. The personalised support we have gotten our account manager Krish has really simplified and enhanced our experience. We will definitely continue to use Easyship's services for years to come!
Aug. 31, 2022
EasyShip have been a fantastic partner for our brand. As a small startup, we had numerous areas we have to cover, many which were outside our wheelhouse. We found EasyShip and they helped us incorporate our fulfillment and order processing flow with ease. They offer great customer service and support, going above and beyond to help us get up to speed and ensure our logistics were covered. Thanks EasyShip!
Aug. 15, 2022
Very intuitive and easy to use! The tech support team is also responsive within 24 hours. I'd recommend!
Aug. 10, 2022
I use this app to help fulfill our orders efficiently. It has worked great in the 3+ months that I have been working where I currently am. So far I have not had any real issues with Easyship.
July 21, 2022
We've been using Easyship for almost 2 years - it's been a game changer for optimizing our postage spend. The integration with Shopify works really well, and the customer service is excellent. Our CSM is super responsive, and always willing to help with any issues that come up.