Easyship ‑ All in One Shipping
Best Shopify Shipping App (Try Easyship Free)
Rating
4.2
feedback
319
chart
#462
All reviews
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May 24, 2022
With a few back and forths with the support, I got the answers I needed from easy ship to help my business. They had a good shipping process and it made everything headache-free which is important when starting a business. I would recommend Easyship to businesses. Make sure you have everything in your store and optimise as much as possible as Easyship made us increase our customer experience and conversion rate.
May 1, 2022
Used Easyship for Paire's fulfilment, love the tagging feature, easy to manage different tasks. Received great service from our account manager as well.
April 12, 2022
We've been using Easyship for a couple of years and rely on it daily to ship out our orders. It is very simple to set up and use and the support team is excellent. They are also constantly adding new features and improving the platform which is great to see.
April 3, 2022
Really wanted to like this app. Was an early adopter but customer service can be so frustrating. Took way too long to hear back from them. Had an issue where Media Mail became a shipping option (their backend issue) and I lost money on shipping. Took customer service too long to address this. And was never offered a refund. Was supposed to have Chat as an option based on my plan but didn't show up whenever I tried to contact them. Clearly I was not a priority.
Hi there, We've tried our best to contact you via email over the last few weeks but we're yet to receive a response, is there an email address you would like for us to use? First of all, in regards to the Media Mail matter, there was a technical issue that resulted in the issues you've described, but this was quickly highlighted and refunds were issued to all of those who were affected. I apologise that it took us too long to resolve, but unfortunately, this was a complex tech issue that required an investigation and fix from our Development Team. We're really keen to speak with you and resolve this matter in full, please get back to us at your convenience. All the best, Easyship
March 28, 2022
Have been an Easyship user since the start. And we can say that they have improved tons and are glad to be witnessing this growth and improvement on their part. Customer support is great despite current supply chain issues.
March 16, 2023
We have used EasyShip to scale our international shipping from one location in Australia to now running shipping out of Australia, EU and US. While there are always hiccups, the great customer support has meant if we run into trouble problems get solved quickly. We had no e-commerce experience when we started out and feel grateful we had a partner in Easyship that had the patience to help us scale up.
March 23, 2022
I used this app since 2019, it works great for all the functions and the dashboard UI is also very easy to work with.
Feb. 7, 2022
The public estimate price was $21 cheaper than what was actually quoted once i had signed up for an account. The support representative said the publicly displayed prices are just an estimate. (Even though you put in Origin, Destination and weight) In my case a 0.5kg box with dimensions of 10x10x10cm was $21 different in price? So im not sure what their estimate is based off of, maybe a piece of paper. Classic bait and switch. Uninstalled
Hi there, Thank you for providing your feedback, I can confirm that the prices provided on our rate calculator (https://www.easyship.com/en-gb/shipping-rate-calculator/unitedkingdom-to-usa) are an estimate, this is because we require full information on the shipment to provide a full calculation. I can confirm there is no 'bait and switch' as you will see from all the great feedback on this page! We've tried to reach out to you to help with this issue but we haven't had a response? If you can get back to us we will be more than happy to help you get access to the right rates. All the best, Easyship
April 17, 2025
Highly recommended. Steve and the team at Easyship deserves the credit This app has indeed made shipping so much easier for us. However, there still a few tech limitations such as live updates on address changes and orders. Certain countries and couriers are not supported to which is a shame! Support wise, it's all good! Update* Ever since the introduction of the easyship insurance coverage, it has given us a peace of mind and has helped us with operations significantly. I would applaud the Easyship team to keep up the good work!
Jan. 6, 2022
Easyship has been a great way for us to ship Australia wide, the portal is very easy to use, the support team have been nothing short of amazing and we would definitely recommend Easyship in the future
Jan. 6, 2022
Easy Ship app helps to reduce our adminstrative workload by integrating with Shopify and provide update to the order once book. Great customer service too.
Dec. 10, 2021
I tried the 30 day free trial to see how this service would be for our store and it has been a nightmare. We sent a package to a customer from the USA to Portugal and her order has been sitting in their processing center since December 2nd and they refuse to assist with this situation. We are for sure removing this app from our store and going with on that is reliable! NOT RECOMMENDED!
Thank you for your feedback. As we have discussed, we had to wait for the courier to complete their responsibilities, although as you know, our Support team chased them constantly to get updates wherever possible. We were happy to provide a refund as a goodwill gesture, despite being under no obligation to do so, as the responsibility for the shipment is with the courier, once a carrier has been selected and the shipment has been sent. We're glad the shipment arrived and we hope you continue to use Easyship. All the best, Easyship
Dec. 8, 2021
We use this app to make our shipping service simplified for not only customers but for our employees. I have really appreciated their fast response to any issues I was having with setting up the app and want to say a huge thank you to, Atay, for his support. I appreciate you!
Nov. 23, 2021
We have been working with EasyShip for almost 2 years. They have ALWAYS had a great support team. They almost always have a member online to help you with anything inside their portal. They can find any issue with any package. Their abilities to get good rates and sync directly into Shopify is great. Shout out to Daniel who is our rep and is always very helpful!
Nov. 3, 2021
ZERO stars. Despite the many negative reviews of feed syncing issues and money lost due to incorrect shipment rates provided to customers, I gave this app a try. Do not make the same mistake. The technical support shows no haste in resolving issues and minimal attempt in troubleshooting with little transparency. Time between my first ticket and the last correspondence from them (in which they finally showed signs of troubleshooting) was 7 weeks. Proving a complete lack of haste and disregard for customer service AND the satisfaction of my customers impacted by the EasyShip technical issues. Not to mention the money I lost due to incorrect EasyShip rates being displayed to customers...rates EasyShip refuses to make good since I refuse to reactivate their integration on my store given the above. I will absolutely not risk further customer dissatisfaction to my business and will be recommending others do not make the same mistake.
Hi, Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion. Please contact us with your account details so we can resolve this matter promptly. Thank you for your patience. Best, Ben (Marketing @Easyship)
Oct. 13, 2021
Out of ShipStation, Shippo, and EasyShip, I have had the easiest experience getting started with EasyShip-- they are true to their name! The main things I needed to start were: 1. Generating labels for 4x7 thermal printer 2. Calculating live shipping rates at checkout in my Shopify store 3. Clear setup of products and boxes for accurate shipping rates 4. Ability to offer free shipping up to a certain amount #2 was especially huge for me as I did not want customers to get unexpected shipping prices, as I'm still learning how to ship things I am not confident yet in what my shipping rates were. I did a test shipment to myself and it was seamless, it's everything I could ask for right off the bat.
Oct. 7, 2021
Migrating to Easyship has been a boon for our business. Reliable live rates, excellent customer service and support for a diverse range of carriers and sales channels. It's streamlined our logistics process at Plyco and we're eternally grateful!
Sept. 29, 2021
The app is amazing! It has a lot of features that you can use and can make your daily fulfillment of orders fast and easy! Shoutout to Calvin for assisting us with our concerns! :)
Sept. 26, 2021
customer service is slow and does not provide any solution. They offer a very poor shipping service and pick up are extremely unreliable, I have some parcels that have never been picked up in 3 weeks despite multiple support requests and reschedule.
Hi there, We reached out to you recently and wanted to follow up and see how things are going, and if there is anything we can do to turn your experience around. A lot has changed on our platform since you last used it, and it would be the world to us if we could reconnect and see if we can make things right. Best, Ben (Marketing @Easyship)
Sept. 24, 2021
Outstanding customer service, great support, makes our business possible. I don't know if our company could function without it.