All reviews

Rating Breakdown

  • 5
    73% (234 ratings)
  • 4
    5% (17 ratings)
  • 3
    4% (12 ratings)
  • 2
    2% (6 ratings)
  • 1
    15% (49 ratings)

Reviews with Text

  • 95% (301)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 24, 2025

All great with Easyship. This app is very helpful to us. Customer service is so far the best we encountered. They find time to call and inform us that our ticket has been resolved. Keep up the great work!

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 1, 2021

We've been using EasyShip for a couple of months. Worldwide shipping is complicated, and they made it easy for us. Application is great for handling daily sales and fulfilling batch orders (i.e., Kickstarter campaigns). It has multiple functionalities we can't live without. To name a few: * Seamless, one-click integration with Shopify (you can add many stores) * Shipping at Checkout (your customer can choose a courier, and the shipping cost is accurate). It works worldwide! * Insurance * Shipping rules (a great tool to automate shipping scenarios for different locations or box sizes) * Product listing * Simple import from file (excellent for batch orders - you can import any CSV file, and EasyShip support many e-commerce platforms * Customizable notification emails to customers In addition, EasyShip provides excellent customer and technical support (helps with couriers, customers, and the application). We highly recommend this application and other EasyShip services.

Store

Luxonis

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 30, 2021

Cette application est très bonne! Les clients peuvent voir l'estimation des frais douaniers au passage à la caisse, ce qui les informent adéquatement des frais. De plus, ce qui est vraiment bien, c'est qu'ils peuvent payer ces frais directement avec l'achat du produit en choisissant certains transporteurs comme DHL. De plus, on peut acheter des étiquettes d'expédition pour des ventes d'autres plateformes de ventes, comme Etsy, Amazon, eBay, ce qui est très pratique. Très Très bon service client.

Using app

About 2 months

Total reviews

24

Average rating

5.0

5 / 5 Share

Aug. 30, 2021

incredible app! Makes so many shipping hassles completely effortless and the staff is ALWAYS SO helpful. Couldnt recommend it more! Truly makes running the day to day in my business so much easier.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 25, 2021

We have been using Easyship for over 6 months and it is by far the best shipping app we have ever used! And trust me, we have worked with over 7 major shipping services now to try and find the right fit for our business! There are many reasons we have finally found our home with Easyship, but first and foremost the user interface is beautiful and functional, and the customer service is amazing! We love the integrated shopping cart with customized carrier options for every customer, the ability to offer shipping insurance, and the focus on international carrier options. In the backend, we love that we can ship in bulk, while easily changing weight or label options for an individual order without leaving the page. It is also incredibly easy to create custom shipping rules, and the filtering options are almost unlimited! Hands down, this is the best shipping app we have ever used! :)

Using app

10 months

Total reviews

7

Average rating

5.0

5 / 5 Share

March 14, 2023

We has been using Easyship for 8 years. Easyship is a friendly app for users with helpful functions and improved every year. The account manager is responsive and knowledgeable!

Using app

Almost 3 years

Total reviews

13

Average rating

4.9

5 / 5 Share

July 30, 2021

We have been using Easyship for several years and the experience has been very good. Essentially the app allows any business or person to connect with their large network of couriers, both local and international - allowing one to send packages internationally at reasonable rates. The app is well designed and easy to use. Love how seamlessly it syncs up with Shopify, customers can see the many shipping options at checkout, delivery lead time, estimated taxes/customs incurred - everything is presented succinctly. For a business, this app has been instrumental in connecting us to the rest of the world. The app continues to work on bringing added features and it is also worth to mention the tremendous customisable options on the app. Customer service has been quite prompt, more importantly our Customer Success Manager, Calvin, has been stellar and goes above and beyond to provide support and care. His genuine care for his clients definitely gives us greater confidence in the app and its services moving forward. Highly recommended!

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 7, 2021

Good platform and worked perfectly. Provide worldwide shipping without worrying about wrong shipping fee to our end or buyer. Customer support has been excellent in provide assist and fast response.

Using app

About 1 year

Total reviews

6

Average rating

5.0

3 / 5 Share

Aug. 21, 2021

My store is based in the UK and I have just invested a few hours, with the help of Joe from Easyship, to integrate it into my website. Firstly the help was second to none, thank you Joe! The early results are looking good and I'm just waiting on the right details to integrate my own carriers. I feel this will give my customers a better choice of carrier, and hopefully reduce my abandon cart rates. *** Updated - Joe disappeared and I now find the shipping rules inadequate to filter out simple needs. There also seems no way to deal with the new EU IOSS tax system.

Store

Raven

Using app

2 months

Total reviews

17

Average rating

4.8

5 / 5 Share

June 24, 2021

Easyship is quite a good platform as we can ship to plenty of countries worldwide without worrying about no shipping solution to destination country. Customer support has some major improvement over the years in terms of response speed. The only things that need to work on is that there aren't sufficient courier to handle shipment contained battery.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 21, 2021

Easyship has been critical to our success and growth. They have a fantastic platform that is super easy to integrate with a Shopify store. Best of all, they have an amazing team of people and are constantly asking for feedback on how to improve to make MY LIFE easier. I'm grateful for discovering this service/app every single day!

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 19, 2021

Great APP! Literally the best if you're trying to scale your business. Customer service could be better. But overall 5 stars!

Using app

About 1 month

Total reviews

6

Average rating

3.7

5 / 5 Share

May 19, 2021

We've been using Easyship for the last couple of years and it is by far the easiest portal we've used to date. The UX is user friendly, visually appealing and informative at the same time. My favourite feature allows me to gauge shipping cost prior to dispatch without having to read off of a price matrix and weigh out numerous options that suit me. However, where Easyship really exceeds is its customer service. Jose has been by our side since launch and is always eager to reach out either to check up on us or help whenever necessary. Thanks Jose!

Using app

Over 2 years

Total reviews

4

Average rating

4.5

1 / 5 Share

March 22, 2021

Don't even waste your time... I spent about 5 hours trying to get this app set up so I could offer calculated international shipping rates with duty quote during checkout. This included importing CSV file with all my product sizes and easyship classifications, adding all my shipping container sizes one-by-one and then paying over $800 for the annual subscription to Shopify as well as chatting with Shopify to manually turn on 3rd party calculated rates. After all that, I tried adding a couple items to the cart and checking out... it worked! But then, I tried adding a few more items and whenever I got over 10 items, the shipping calculation would say "Your cart has been updated and the items you added can't be shipped to your address. We don't offer shipping to United Kingdom" (or whatever country you might be testing) HUH?!? This is probably the worst wording imaginable. So I get a huge deal with a potential customer and they want to order 100 items and easyship tells them that we don't offer shipping to their country and I lose the customer for life?!? Who decided this was a good message? Sounds like a great way to lose business! I emailed easyship to see what is going on and didn't hear back... (In their defense, I did email on a Saturday morning, but I still hadn't heard anything at 4pm Monday). So, I opened live chat and spoke with someone who tells me that "this is a limitation of their software" and the only option is to use a Shopify flat rate shipping for larger orders. Who considers 10+ items too large of an order? So in other words, I just wasted about 5hrs of my life trying to use their app only to have it require me to go back to the way it was without the app. Again, don't waste your time with easyship... The name itself is false advertising :(

Using app

2 days

Total reviews

3

Average rating

3.7

Developer Reply

Hi, Thank you for your feedback. I'm sorry to hear about your experience with our platform. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion. Please contact us with your account details so we can resolve this matter promptly. Thank you for your patience. Best, Ben (Marketing @Easyship)

5 / 5 Share

Nov. 1, 2021

Easyship is a COMPLETE game changer for international shipping. No one else offers the option to pay for duties and taxes up front for a completely transparent shipping experience. We had so many complaints and several shipments abandoned because of super high taxes at the border. Easyship fixed all of that overnight for our international customers. We have had zero complaints since the switch and look forward to transitioning to Easyship for US shipments too very soon. Our account manager is very attentive to our concerns and checks to make sure our customers are getting the best rates!

Using app

9 months

Total reviews

13

Average rating

5.0

1 / 5 Share

Feb. 23, 2021

The app has so many problems, and the customer support team seems never care solving them, after sharing my problem with the team, they didn't got back with the right answers,

Store

Alieva

Using app

7 months

Total reviews

8

Average rating

2.5

Developer Reply

Hi, Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service. Please contact us with your Easyship account details so we can investigate and resolve this matter promptly. Thank you for your patience and understanding. Thanks, Ben (Marketing @Easyship)

5 / 5 Share

Feb. 10, 2021

This app has absolutely changed our business. I Heart Wall Art ship lots of big and bulky items from our workshop outside a major city and it's always been a nightmare to try and find good courier rates. We're getting the best details we've ever had now, and have found the system easy to use and incorporate into our business.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 1, 2021

As a brand that has been used to using Amazon FBA, the thought of handling international shipping from our Shopify store was admittedly daunting. Easyship has made the transition straight forward. We have connected with their partnered 3PLs in Hong Kong and the US who have also been great to work with. Being able to sync orders from Shopify to our 3PLs via Easyship has saved a lot of time. Especially since we don't have to prepare any shipping documents. The onboarding process and customer support has also been great so far.

Store

Tawbury

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 29, 2021

If I could give more, they'll get more...to make up for these 1-star toxic reviews. Be reasonable people. The setup can take some time as with many TP services/plugins, but the team at Easyship are extremely friendly and will go out of their way to help you if you're nice and easy to deal with too. I'd recommend setting up a demo phone call, keep a good relationship (as you should with business), and you'll have a seamless experience. They offer some serious analytical tools for an extra, But the basic free package is good enough. Good courier pricing as well. Personally, I've dealt with much third-party software, and the two account managers, Michelle and Shivanjali were top-notch. 10 out of 10. Definitely ask for their help if you're based in the States or APAC. Cheers guys, keep up the good work. Look forward to any new features. -Cal

Store

Eone

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 31, 2021

We've had an amazing experience with EasyShip! Our Account Manager is super responsive, and the platform is easy to use for both Ops, Warehouse, and Customer Support team members. Reporting has improved so much since January when we onboarded. Would highly recommend.

Using app

12 months

Total reviews

13

Average rating

4.9