All reviews

Rating Breakdown

  • 5
    79% (340 ratings)
  • 4
    5% (22 ratings)
  • 3
    3% (12 ratings)
  • 2
    2% (7 ratings)
  • 1
    11% (49 ratings)
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5 / 5 Share

May 12, 2020

Easy to use, easy to install and a great price package for any start-up business. Very happy with the service so far.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

May 12, 2020

This is a really good app very easy to use 5 star would highly recommend to new stores the ease of use makes it worth it

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 11, 2020

Probably the best integration with Shopify store out there. The easy of use for this app is amazing and it doesn't require any coding ability etc. , but if you do run into a problem, the support is always there to help you out! For a small business owner, it is a must-have app not only for ease of use but also to increase sales, giving a large variety of couriers available!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 9, 2020

Convenient app. Easy to set up and integrate. Provided easy shipping solution. Worthy of the name! Cheers!

Store

ClickIn

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

May 5, 2020

We've used a lot of different apps for 3PL and shipping for our online stores across UK, Europe, HK, and Australia, and Easyship by far has the best interface and swift integration with our eCommerce platforms. Shipping rates are always very good, so there are excellent savings too.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

3 / 5 Share

April 30, 2020

In general, I like this app. I did have some significant issues getting it to do what I needed it to and which took quite a while to wring out with tech support. Everyone was friendly and tried to help, but some specialists were not that knowledgeable about the systems, and where things can go wrong. I ended up figuring out some of the settings myself. One such stumbling block was the "add additional carriers automatically when available" check box in shopify shipping settings - if you're trying to give customers only a select number of shipping options, don't have this selected. It was extremely frustrating to figure this one out and tech support was useless when checkout was displaying all sorts of odd shipping modalities that made no sense. I'm still having a couple issues: 1. Input Dimensions - doesn't seem to work, at all. I've entered the information multiple times, downloaded it directly from the Shopify side, it exclusively defaults to the padded flat rate envelope dimensions. Tech support has been completely useless in solving this issue, but it's not extremely material as the shipping options I use aren't concerned with overall dimensions. Setup progress in the upper left still isn't complete, and the dimensions are the only item that it says aren't complete, though the information is completely there. 2. System doesn't differentiate between Fedex Ground and Fedex Home, so we often lose $$ when it assumes Ground for Home addresses. Tech support was not helpful with this either. There is a 'residential surcharge' check box, but it doesn't seem functional for FedEx. 3. During the extremely high volume period in the early SIP policy period when web traffic was crazy, this app would consistently fail to download orders on my shopify account. It doesn't appear to have such issues any longer. 4. The shipping rules are a bit odd, but I understand it's programming speak, you can get it to do what you need it to by learning the language. I did eventually get to a lady who was supremely knowledgeable and helpful, though haven't been able to solve the residential surcharge and dimensions problems. I have been testing ShippingEasy also and like the format better. BUT, it doesn't support integration with a FedEx account, so I'm not using it. Easyship seems to do what you need in general. I'd like to use my own logo for the packing sheet, but haven't figured out how to customize that yet.

Store

C19USA

Using app

About 1 year

Total reviews

1

Average rating

3.0

5 / 5 Share

April 26, 2020

I use easyship for my fulfillment. Fantastic service and fantastic app. Much recommended! Very good rates and even better sync with my store!

Store

Chideno

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2020

Wow- this app is super user friendly and the customer support is over the top. Anjie has been so helpful in getting everything up and running and quickly responds to all my questions.

Using app

4 months

Total reviews

3

Average rating

5.0

1 / 5 Share

July 11, 2021

We started using this app and it seemed great interface wise. The canadian courier prices were pretty high so it wasnt giving us the lowest rates, shopify shipping was still cheaper even though it states we get discounted rates. I've been trying to add our custom Canada post courier account, and its been like pulling teeth, the support team keeps giving me the run around.. and literally in the middle of a live chat session the support person said they had to run to a meeting and ended the chat.. so unprofessional.. what a waste. The platform is good but that is easily the worst support Ive come across and I have seen some bad ones.

Using app

4 months

Total reviews

2

Average rating

2.5

Developer Reply

Hi, Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion. Please contact us with your account details so we can resolve this matter promptly. Thank you for your patience. Best, Ben (Marketing @Easyship)

5 / 5 Share

April 21, 2020

This app is pretty convenient because it allows you to manage all of your orders in one place and simplifies the process as much as possible for you.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2023

Easyship guided me throughout the whole process of using the app, so we received a lot of support and help from them which helped us a lot. It's reduced any need for manual processes and I really like that it updates the Shopify platform with all the tracking information and status'. This way it's all up to date in real time, user-friendly to start-up company!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 15, 2020

We've been using Easyship since we first launched. Working with Eric made the integration process pretty easy and he was great in helping iron out a lot of the silly mistakes I made in the early days (and even had some recommendations on shipping settings and services that were personalized to our situation). In the years that have followed, Easyship has proven to be a super simple and functional addition to our store, which lets us tell people that we ship anywhere that receives mail. The only downside with Easyship is that customer service can be slow at times and seems to be email only, which can add a day or two to responses.

Using app

Over 1 year

Total reviews

5

Average rating

4.8

5 / 5 Share

June 28, 2023

We formerly were using Stamps.com before making the transition to Easyship. They have truly built an easy to navigate interface and make it extremely simple to use, effective way for our warehouse team to ship hundreds of orders every day. We've been using them for over 2 years and love the 1 on 1 business relationship we've developed with our customer service managers to help us navigate any issues that develop as well as learn about new features coming to the platform. Our first CSM helped us establish the process of creating pick lists to help picking/packing become so much faster and efficient. We definitely recommend Easyship to all businesses looking to simple their mass batching and shipping processes. They truly live up to their name by making this an easy daily process for our warehouse staff. Thank you to Easyship, and our CSM rep, Conor, for always helping overcome any obstacle that comes our way and and make shipping our products a breeze.

Using app

About 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 3, 2020

Awesome service by Hiromi Ochi! Highly recommended ! Very detailed and professional, most importantly fast and gets things done!

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 1, 2020

We needed to upgrade our shipping services on Shopify and Easyship was by far the best choice. We needed to switch in the middle of a large shipping rush and as soon as we signed up a representative reached out and made sure we had the right plan in place. A meeting was scheduled the very next day to make sure we understood the program and make sure it was set up and customized to fit our needs. We are now shipping out multiple items in the appropriate box and we are confident that the correct shipping rates are being applied.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

1 / 5 Share

March 31, 2020

I have been using this apps for few months at paid plan. I don't recommend to people 'cos customers services is low in speed. We received many clients' complaints recently regarding overcharge shipment due to incorrect measurement popping in system (It is quite different than the one we put in ). After several days of contacting CS, bugs still there!

Using app

Over 2 years

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for taking the time to leave your feedback and we're sorry for the experience you've had recently. Due to the ongoing COVID 19 situation, we are experiencing an exceptionally high volume of requests, this in turn has impacted our speed of response. In terms of the dimensions issue you have mentioned, I understand this has now been resolved and you have spoken with one of our team to confirm this. All the best, Easyship

4 / 5 Share

March 27, 2020

The app is easy to use and pretty straightforward. I like how you can email tracking information to customers directly from the shipping information page. One downside is that custom box names can't be edited after they're created. If you happen to make a mistake, you have to delete that box and then re-enter it.

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi there, Thanks for taking the time to leave your feedback, we're always eager to get insight from our customers on how we can improve our App! In his case, unfortunately, you are right, you can't currently modify the name of a Saved Box in this way, you can only edit the Empty Box Weight, change the "Auto selection" or Delete. Our Tech Team are aware of this issue and it is on our roadmap for the future, so watch this space! All the best, Easyship

5 / 5 Share

March 27, 2020

Very impressed in the first day I register an Easyship account, receive a "hello signed" email. Just feel right to choose this shipment platform. The staff Michelle do a great job that really save my time from the step of setup to the end of shipment. Here I can save time to think more marketing stuff and handle customers' enquiries. The importance of run e-commerce business is fast and faster.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2020

Does what you need it to do installs easy not hard or complicated to use and updates easy

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2020

Easyship is one of our fave apps for running our company Happy Gun!! We have orders from all over the globe, and the dashboard makes it so easy to setup various options for all shipping zones. We’ve never received a complaint about shipping and believe me, it used to be a mess before we found easyship. As the owner of the company, it has saved me so many logistical headaches and the support is extremely responsive which is the most important thing to us!! Thanks Easyship for your epic product and service

Using app

About 2 months

Total reviews

1

Average rating

5.0