SendWILL Popup Email Marketing

Dear ReForm Creative Home, This is Joey, the Account Manager from SendWILL. I’ve carefully gone through your review and the entire ticket history. First of all, I sincerely apologize for the experience you’ve had. I truly understand how frustrating this must have been — and I really appreciate how patient and cooperative you’ve been throughout the whole process. Regarding the unprofessional handling from our side, we’ve already conducted an internal urgent review and taken this very seriously, including internal feedback and corrective actions to ensure this won’t happen again. I’d also like to share the latest updates on the issues you mentioned: 1. Email campaign suspension: This has now been fully resolved, and your emails are sending normally. When you reached out yesterday, our dev team was unfortunately offline due to the time difference, but we addressed it first thing this morning and made sure everything is back to normal. 2. Sender name issue: I’ve escalated this to our dev team immediately, and improvements have already been applied. - For your existing automations, we’ve helped update the sender name to “ReForm Creative Home”. - For the scheduled campaign, we’ve also updated it to “ReForm Creative Home” as well. (for campaigns that have already been sent, the sender name unfortunately cannot be changed retrospectively. ) - Moving forward, any new campaigns or automations you create will automatically use your store name “ReForm Creative Home” as the default sender name. We’ve tested everything on our end and it’s working as expected — you can also give it another try on your side. Once again, I’m truly sorry for the inconvenience caused, and I genuinely appreciate you bringing this to our attention — it helped us identify and fix an important issue quickly. We really value your feedback, and it means a lot to us. If everything is now working well on your end, we’d be incredibly grateful if you’d consider updating your review to reflect the resolution — but of course, only if you feel comfortable doing so. If there’s anything else at all, please don’t hesitate to reach out to me directly([email protected]). I’ll make sure to follow through and support you every step of the way. Warm regards, Joey Account Manager SendWILL Team

Hi there, Thank you for sharing your thoughts. My name is Joey and I am the accout manager at SendWILL. I noticed you’ve been with us for a while, and I truly appreciate your support. We’re sorry to hear you feel some features are missing. Over the past year, we’ve actually evolved from a simple pop-up tool into a full-scale Email Marketing platform, adding robust features like Campaigns and Automation. Since we haven't had the chance to speak with you yet, could you please share more details about what you're looking for? If it’s a feature we can support, our team is fully committed to developing it. Please reach out to me at [email protected] . I'll definitely try my best to coordinate with our tema and make this right for you! Please do kindly let me know, thank you. Best regards, Joey Account Manager SendWILL Email Popup

Hi Coral Strands, We take security and the integrity of our app extremely seriously, and we were concerned to see your feedback. However, after a thorough internal audit, we would like to clarify a few technical facts to address this misunderstanding. Our app is equipped with multiple layers of industry-standard protection, including reCAPTCHA (bot protection), Double Opt-in, and advanced front-end encryption. These features are specifically designed to block the exact "spam bot" activity you described. Furthermore, we have no other reports of similar issues from our global user base, which confirms that our security protocols are functioning as intended. Often, automated bots target standard, unprotected Shopify forms (such as native login or footer sign-ups) that lack these advanced defenses. Since we have no record of you contacting our support team prior to this review, we haven't had the chance to help you identify the true source of these bot registrations. We would appreciate the opportunity to review your store's logs alongside our security team to help you identify the exact source of this activity. Please reach out to us at [email protected] so we can provide the clarity and support you need. Best regards, SendWILL Team

Hi there, Thank you for your honest feedback. I’m truly sorry that our previous conversation with support left you feeling misled—that was never our intention. While we don't have a standalone "Import" button inside the app dashboard, we actually do support subscriber lists through Shopify Customer Segments. This allows you to use all your existing Shopify data seamlessly in our campaigns without double-handling files. It sounds like we didn't explain this workflow clearly enough during your initial setup. We would value the opportunity to make this right and help you launch your first campaign. Could you give us one more try? Best regards, SendWILL Team

Hi there, Thank you for your feedback! We’re so glad to hear you initially had a great experience with our app. Regarding the popup issue you mentioned back in January, we actually sent a follow-up email to your team shortly after your review to help troubleshoot the cause (which is often related to Shopify theme updates or script conflicts). We haven't heard back from you yet, but we’d still love to get this resolved! Our offer still stands: If you're still using the app or would like to give it another try, please reply to our previous email or contact us at [email protected]. We can usually fix these types of display issues in a matter of minutes once we have access to the store's diagnostic info. We really hope to help you get those popups back live soon. Best regards, SendWILL Team

Hi CarePackit team, We are looking back through our records and want to sincerely apologize for the experience you had in November. We know this response is much later than it should have been, but we wanted to address your concerns formally. Regarding the technical mishap with your drafts: At that time, our manual sync process failed during a complex troubleshooting session. We felt terrible about the lost work then, and we’ve since completely overhauled our backup systems to ensure this can never happen to another merchant. Regarding our reviews: We understand why you were skeptical during such a frustrating time. However, we take our integrity seriously—every 5-star review represents a real merchant we’ve successfully supported, even if we failed to meet your expectations in that instance. Update for 2026: The "end of month fix" you mentioned was part of a major infrastructure migration we completed. Our platform is now significantly faster, more stable, and "clutter-free." While we realize you may have moved on, our offer to help always stands. If you ever decide to give us another look, please contact us at [email protected] and we will provide dedicated senior support to ensure a seamless experience. Best regards, The SendWILL Team

Hi there, We are sincerely sorry for the frustration this has caused. As a free app, our goal is to help merchants grow without extra costs, and we hate to hear that your experience during migration was anything but smooth. To clarify the "block": Our system automatically pauses flows when high bounced contacts (280 in this case) are detected. This isn't to slow you down, but to protect your store's domain reputation. If we allowed emails to be sent to invalid addresses, your domain could be blacklisted by Gmail/Outlook, which would permanently damage your email deliverability and future sales. Regarding the support delay and editor speed, we sincerely apologize. We are a small team dedicated to keeping this app free for the community, and we are working hard to improve our response times and app performance. We want to ensure you get the best results. Please reach out to us at [email protected]—we’d like to manually review your list and help you clean those bounced contacts so you can get your automations back online safely and quickly. Best regards, SendWILL Team

Hi there, Thank you for your feedback from last July. As part of our 2026 Service Quality Review, we are looking back at historical concerns to ensure every merchant's voice—past or present—is heard and addressed. We sincerely apologize that our communication regarding Data Permissions caused you concern back then. We realize that seeing a request for "Customer & Order" data after a few weeks of use can feel sudden if not properly explained. To provide clarity for you and our current community: In July 2025, we were transitioning SendWILL from a simple popup tool into a full Email Marketing & Automation suite. To power essential growth features like Abandoned Cart recovery and Customer Segmentation, Shopify requires these specific permissions so the app can sync lists and trigger automated emails. Since your review, we’ve made transparency our priority: Clearer Onboarding: Our 2026 version now explains the "Why" behind every permission during the initial setup to avoid any surprises. Security Standards: We strictly adhere to Shopify’s latest security protocols, using data only to power your specific automations. While we understand you've likely moved on, we wanted to ensure your concerns were met with a professional explanation. We’ve worked hard to make SendWILL a transparent, secure, and high-performance partner for Shopify stores. We wish you and your business continued success! Best regards, The SendWILL Team

Hi there, Thank you for your feedback from July 2025. We appreciate the opportunity to look back and show how much SendWILL has evolved since then! Regarding Data Permissions: Back in July 2025, our app was in its early stages and focused purely on popup captures. However, as we prepared to launch our complete Email Marketing & Automation suite, Shopify required broader permissions (like "view and edit customers") so that we could eventually sync your subscriber lists and send automated campaigns directly from the app. Since your review, we’ve made massive leaps: From Popup to Full Email Suite: We’ve now launched full email functionality, which explains the need for those permissions to manage your segments and campaigns. Support Overhaul: We’ve expanded our team to ensure "unprofessional support" is a thing of the past. 2026 Stability Update: The "buggy" early version you experienced has been replaced by a much faster, more stable infrastructure. We understand that we weren't the right fit for you during our early development phase. However, for any merchant reading this today: SendWILL 2026 is a completely different, more powerful platform. While we may not have been the right fit for you last summer, we’re always here if your store needs a more robust email solution in the future. Best regards, SendWILL Team

Hi there, Thank you for your feedback from May 2025. We take international compliance very seriously, and we hear your concerns regarding EU regulations and the need for Double Opt-in. We have some great news to share: Shortly after your review, we prioritized this feature due to high demand from our merchant community. SendWILL now fully supports Double Opt-in (DOI). Since your feedback, we’ve implemented the following: Native Double Opt-in: You can now easily enable a confirmation email for new subscribers to ensure full compliance with GDPR and other regional standards. Customizable Confirmation Links: You can add and track the Opt-in links within your emails to ensure proper documentation of the subscriber's consent date and IP. Shopify Integration: Our DOI flow is designed to sync seamlessly with your Shopify store settings. While we weren't ready for your EU store back in May, we have worked tirelessly to become a compliant and reliable partner for merchants worldwide. We’ve evolved far beyond a simple form into a fully-featured Email Marketing & Automation suite. We wish you and your business continued success, and we're always here if you'd like to explore our updated compliance features! Best regards, The SendWILL Team

Hi CVTreasures, We noticed your recent 1-star review and wanted to reach out personally to address your concerns about app permissions. As a Shopify app developer, we work within Shopify's authorization framework to deliver our services. Every app installation requires specific permissions granted through Shopify's system to function properly. When you initially installed EcomSend, you approved core permissions including "View personal data" and "View and edit store data." Our latest update introduced a birthday collection feature that stores data in Shopify's metafield system, necessitating additional metaobject permissions. When any app updates on Shopify, the platform requires a full reauthorization of all permissions - this is standard Shopify protocol, not specific to EcomSend. We take data privacy extremely seriously. Our team ensures that all permissions are used solely for app functionality and Shopify marketing integration. For perspective, you'll find that other popup apps on the platform require similar permission sets. We're committed to transparency and would welcome the opportunity to discuss any specific concerns you may have. Best regards, The EcomSend Team

Hi there, Thank you for your feedback from August 2024. We are looking back through our historical support logs, and we are sincerely sorry for the experience you had. Regarding the "screenshot" issue: What you experienced was a failure in our support communication. At that time, our testing environment sometimes struggled to sync with live store themes in real-time, which might have led to the confusing images you received. However, we hear you—it felt unprofessional and dismissive, and for that, we offer our sincerest apologies. Since 2024, we have completely transformed SendWILL: Support Overhaul: We’ve replaced our old support workflows with a new, dedicated technical team. We now use live-session diagnostics to ensure we see exactly what you see on your website. From Simple Form to Full Suite: While we were indeed just a "simple email form" back then, we’ve since evolved into a comprehensive Email Marketing & Automation tool with robust success-status tracking. Infrastructure Update: The display bugs you encountered have been resolved in our major 2026 system update. We’ve learned a lot from early feedback like yours. While we realize we failed you then, we’ve worked tirelessly to ensure the SendWILL of today is a professional, transparent, and reliable partner for Shopify merchants. We wish you and your store continued success with whichever tools you’ve chosen to use! Best regards, The SendWILL Team