CWILL Popup Email Marketing

Hi there, Thank you for your feedback from May 2025. We take international compliance very seriously, and we hear your concerns regarding EU regulations and the need for Double Opt-in. We have some great news to share: Shortly after your review, we prioritized this feature due to high demand from our merchant community. SendWILL now fully supports Double Opt-in (DOI). Since your feedback, we’ve implemented the following: Native Double Opt-in: You can now easily enable a confirmation email for new subscribers to ensure full compliance with GDPR and other regional standards. Customizable Confirmation Links: You can add and track the Opt-in links within your emails to ensure proper documentation of the subscriber's consent date and IP. Shopify Integration: Our DOI flow is designed to sync seamlessly with your Shopify store settings. While we weren't ready for your EU store back in May, we have worked tirelessly to become a compliant and reliable partner for merchants worldwide. We’ve evolved far beyond a simple form into a fully-featured Email Marketing & Automation suite. We wish you and your business continued success, and we're always here if you'd like to explore our updated compliance features! Best regards, The SendWILL Team

Hi CVTreasures, We noticed your recent 1-star review and wanted to reach out personally to address your concerns about app permissions. As a Shopify app developer, we work within Shopify's authorization framework to deliver our services. Every app installation requires specific permissions granted through Shopify's system to function properly. When you initially installed EcomSend, you approved core permissions including "View personal data" and "View and edit store data." Our latest update introduced a birthday collection feature that stores data in Shopify's metafield system, necessitating additional metaobject permissions. When any app updates on Shopify, the platform requires a full reauthorization of all permissions - this is standard Shopify protocol, not specific to EcomSend. We take data privacy extremely seriously. Our team ensures that all permissions are used solely for app functionality and Shopify marketing integration. For perspective, you'll find that other popup apps on the platform require similar permission sets. We're committed to transparency and would welcome the opportunity to discuss any specific concerns you may have. Best regards, The EcomSend Team

Hi there, Thank you for your feedback from August 2024. We are looking back through our historical support logs, and we are sincerely sorry for the experience you had. Regarding the "screenshot" issue: What you experienced was a failure in our support communication. At that time, our testing environment sometimes struggled to sync with live store themes in real-time, which might have led to the confusing images you received. However, we hear you—it felt unprofessional and dismissive, and for that, we offer our sincerest apologies. Since 2024, we have completely transformed SendWILL: Support Overhaul: We’ve replaced our old support workflows with a new, dedicated technical team. We now use live-session diagnostics to ensure we see exactly what you see on your website. From Simple Form to Full Suite: While we were indeed just a "simple email form" back then, we’ve since evolved into a comprehensive Email Marketing & Automation tool with robust success-status tracking. Infrastructure Update: The display bugs you encountered have been resolved in our major 2026 system update. We’ve learned a lot from early feedback like yours. While we realize we failed you then, we’ve worked tirelessly to ensure the SendWILL of today is a professional, transparent, and reliable partner for Shopify merchants. We wish you and your store continued success with whichever tools you’ve chosen to use! Best regards, The SendWILL Team

Hi there, Thank you for sharing this feedback from 2023. We’ve come a long way since our very first versions, and we appreciate the opportunity to address these legacy issues for our current community. Regarding "Residual Code": We sincerely apologize for the frustration of the app staying on your site after uninstallation back then. In 2023, our integration relied on older script methods. Since then, we have fully migrated to Shopify’s latest App Embed technology. This means you can now enable or disable SendWILL with a single toggle in your Shopify Theme Editor, ensuring zero leftover code when the app is removed. Regarding "Clickable Links in Blogs": We heard you! We’ve since expanded our trigger options. Custom Triggers: You can now trigger our popups via specific CSS classes or IDs, which allows you to link a popup to any button or text link within your blog posts or pages. Smart Display Logic: We’ve added advanced targeting to ensure your popups appear exactly where and when you want them. We’ve worked tirelessly over the past few years to transform SendWILL from a simple popup tool into a high-performance, developer-friendly Email Marketing suite. While we weren't the right solution for you back in 2023, we wish you and your store continued success with your current setup! Best regards, The SendWILL Team