CWILL Popup Email Marketing
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BEWARE!! THey are now Requiring Personal Sensitive Information. EcomSend Popups needs access to: View personal data Store owner Phone number, physical address View and edit store data Edit your Online Store Metaobject definitions View other data Locations
Hi CVTreasures, We noticed your recent 1-star review and wanted to reach out personally to address your concerns about app permissions. As a Shopify app developer, we work within Shopify's authorization framework to deliver our services. Every app installation requires specific permissions granted through Shopify's system to function properly. When you initially installed EcomSend, you approved core permissions including "View personal data" and "View and edit store data." Our latest update introduced a birthday collection feature that stores data in Shopify's metafield system, necessitating additional metaobject permissions. When any app updates on Shopify, the platform requires a full reauthorization of all permissions - this is standard Shopify protocol, not specific to EcomSend. We take data privacy extremely seriously. Our team ensures that all permissions are used solely for app functionality and Shopify marketing integration. For perspective, you'll find that other popup apps on the platform require similar permission sets. We're committed to transparency and would welcome the opportunity to discuss any specific concerns you may have. Best regards, The EcomSend Team
Presented a problem to the live chat about the success status not showing for the user, and they send back a fake screenshot or a photo from another website showing the problem was solved! The text and buttons of the pop up were even differently configured. They did not even bother to check my website or settings. The problem of course was never solved. This is only to be used as a simple email submitting form, nothing more.
Hi there, Thank you for your feedback from August 2024. We are looking back through our historical support logs, and we are sincerely sorry for the experience you had. Regarding the "screenshot" issue: What you experienced was a failure in our support communication. At that time, our testing environment sometimes struggled to sync with live store themes in real-time, which might have led to the confusing images you received. However, we hear you—it felt unprofessional and dismissive, and for that, we offer our sincerest apologies. Since 2024, we have completely transformed SendWILL: Support Overhaul: We’ve replaced our old support workflows with a new, dedicated technical team. We now use live-session diagnostics to ensure we see exactly what you see on your website. From Simple Form to Full Suite: While we were indeed just a "simple email form" back then, we’ve since evolved into a comprehensive Email Marketing & Automation tool with robust success-status tracking. Infrastructure Update: The display bugs you encountered have been resolved in our major 2026 system update. We’ve learned a lot from early feedback like yours. While we realize we failed you then, we’ve worked tirelessly to ensure the SendWILL of today is a professional, transparent, and reliable partner for Shopify merchants. We wish you and your store continued success with whichever tools you’ve chosen to use! Best regards, The SendWILL Team
Mig was a cherry, excellent help. However, the app does not work for my needs. I wanted to offer a pop up that gives a discount to first time customers. You cannot easily do this. The app gives a discount to any first time users of the app's pop up. The app's pop up, not your customer database. And as a result, any of your existing customers will be able to again get a 1st time discount if they sign up.
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