Orderly Emails ‑ Templates App

March 30, 2026

This app deleted all of our collections randomly. This should be impossible and the fact they have the permission to do this is absurd. A huge task to restore everything and loads of sales lost. The support is none existent and the founder wrote two tweets all day with no updates.. Do not install this app, do not trust this company!

March 30, 2026

Yep, deleted a bunch of collections AND menus from our store. Massive disaster!!! Avoid this one like the plague....

March 30, 2026

The app deleted collections from my website without any notice or reasoning. This is not something an app like this should be doing. I reached out to support and have not heard anything. Extremely upset.

March 30, 2026

Deleted all of our collections. Bad app.

March 30, 2026

This app deleted over 25 important collections from my store which deleted all links and images from our homepage. Shopify confirms in the activity log that it was this app that deleted. Do not install this app and I recommend everyone to delete it immediately and report to Shopify.

March 30, 2026

The app deleted all of our collections without warning or authorization. Support has not responded to our messages. This has caused significant damage to our sales and reputation, and we are still awaiting a response.

March 30, 2026

Thanks for deleting EVERY SINGLE COLLECTION on my site yesterday then not bothering to let anyone know that you did it. You tanked 15 years of solid google ranking, search history and backlinks. You allowed this problem to go on for more than 24 hours before you had the decency to put an update in the notifications within the App on Shopify and post a note on your website, meanwhile you never actually reached out to any of the impacted sites. I found out only because Google Merchant Center and Simprosys Feed App sent me messages yesterday at the 12 hour mark warning of missing collections and 404 errors.

April 1, 2026

This app caused serious, real damage to our business, and based on what we’re seeing, we are far from the only ones. A giant "bug" in their system triggered a bulk deletion of collections across our store. This wasn’t a small glitch or a minor display issue. It removed our entire collection structure in a single automated action. Why that matters, here’s the reality: Collections are not just “organization” in Shopify. They power: site navigation product discovery landing pages paid ads QR code campaigns email flows internal linking across the entire site When those disappear, it breaks everything downstream. For us, this has impacted: our website structure active landing pages QR codes we’ve distributed at live events campaigns currently running ads SEO promos overall customer experience And we’re still uncovering the full extent. What’s even more concerning is this: They’ve now confirmed this was caused by a bug on their end, and that it affected many stores. But there was: no warning no safeguard no rollback and no proactive communication This is not just a bug. This is a failure in how destructive actions are handled. Even more alarming: they’ve stated their system does not properly log successful API actions like deletions, meaning they can’t even tell merchants exactly what was removed. That’s a serious design flaw. If you are using this app, you need to understand the level of access it has and the potential risk. This wasn’t a user mistake. This was an automated process that went wrong and caused widespread damage. We’re now spending significant time, money and resources rebuilding and repairing what was lost.

March 30, 2026

This app deleted collections on our stores. Unacceptable without any backup or recovery.

March 30, 2026

This app deleted a majority of our collections. We noticed this issue 03/29/26 and contacted Shopify Help Center for assistance because we had no clue why our collections were missing. Shopify stated it is a "known issue involving the Orderly Emails app, which has caused collections to be unexpectedly removed." From our activity log we can see they went through and deleted it as well. It is incredibly unprofessional that this company has not emailed its customers to notify them of this issue once they were made aware of it. Why does an email printing application even have permission to access our collections, let alone, delete them?

March 30, 2026

This app DELETED half the collections on our website and they have offered no solutions. We lost so many sales. Simply unbelievable.

March 30, 2026

This app deleted most of store collection automatically and SUPPORT DOES NOT EVEN RESPOND - WOW !

March 30, 2026

Absolute Disaster - They Deleted Our Store Data and Can't Fix It. I cannot recommend this app with even a single star. We are currently in the middle of a catastrophic incident caused by Orderly Emails, and their response has been nothing short of negligent. Their latest update admitted that a "bug" in their app blindly deleted active Collections from our Shopify store. Even worse, they explicitly stated: "we unfortunately have no way of recreating them ourselves." Think about what this means: Data Loss: They deleted live business assets (collections) without any confirmation step or safety net. No Recovery: They admit the data is gone forever because it wasn't "stored in their systems," despite the fact that their app triggered the deletion. This is a massive liability issue. Terrible Safety Standards: How does an update intended to "cleanup duplicates" result in mass deletion? There were clearly zero safeguards in place. Telling us to "check the Activity Log" is insulting when the log only confirms that they wiped our data and left us with nothing. This isn't just a bug; it's a fundamental failure of engineering and trust. We have lost weeks of work organizing products, and the vendor has no plan to make us whole. Do not install this app unless you want to risk losing your store's structure with zero chance of recovery. Save yourself the headache and find a competitor who actually cares about data integrity.

March 30, 2026

Why does an email template system need access to delete collections?! I understand this was an honest mistake, but its inexcusable. 17 of our MAIN collections deleted overnight. Lost sales and a ton of work to fix this now.

March 30, 2026

Started deleting collections on its own! DO NOT USE WILL RUIN YOUR STORE

April 1, 2026

CATASTROPHIC DATA LOSS. DO NOT INSTALL. A rogue update from this app permanently deleted over 20 of our active collections and wiped out months of specialized, multi-lingual SEO infrastructure across 7 international markets. Instead of providing a fix, their leadership hid behind canned PR scripts, lied about recovery efforts, and ultimately told us to manually rebuild the destroyed data ourselves. Grossly negligent and completely unsafe for any serious Shopify merchant.

March 30, 2026

Your app went rogue yesterday 29.03.2026! I started deleting a number of collections in my shop damaging my business? How the F is this possible?

March 30, 2026

This app deleted collections on my store and made me lose sales (automatic collections, ads, all deleted) and valuable time. DO NOT use this app. They dont know what they are doing and the app has too many permissions on your store

March 30, 2026

We experienced a serious incident with Orderly Emails where multiple collections on our store were deleted without warning or authorisation. Shopify logs confirm the app triggered these actions. This is an email app — it should never have the ability to delete store collections. There is no warning of this behaviour anywhere, and the damage caused is permanent and significant. This is extremely dangerous for any live store. We’ve contacted support and are awaiting a response, but we’ve also seen similar reports from other users. Use at your own risk — we strongly recommend avoiding this app until they resolve the matter

March 29, 2026

This app went rogue at midnight last night and deleted ALL the collections from my store. The developers were aware of the issue and did NOT communicate to customers. I had to chase the issue myself through Shopify support who checked the logs. There is NO RECOVERY. I have to now manually rekey all my store collections and menu structure manually. This has cost me thousands.