All reviews

Rating Breakdown

  • 5
    86% (120 ratings)
  • 4
    4% (5 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (3 ratings)
  • 1
    8% (11 ratings)

Reviews with Text

  • 92% (128)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 30, 2024

Good

Store

Rotai

Using app

7 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave 5 stars! We are delighted that you're happy with the app. We really appreciate your feedback as we continue to try to provide the best user experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma EDDer Customer Support Team

5 / 5 Share

Oct. 17, 2024

This app is an excellent tool for displaying shipping information clearly to users, making the entire shopping experience more transparent and smooth. I recently switched to a new theme and encountered a small issue with the app's integration. However, their support team went above and beyond to assist me. They responded quickly and worked with me to resolve the problem within just 30 minutes! The level of customer service was impressive—friendly, professional, and highly efficient. I couldn’t have asked for a better experience. If you're looking for an app that enhances your store and provides top-notch support, I highly recommend this one!

Using app

3 days

Total reviews

11

Average rating

4.8

Developer Reply

Thank you for leaving an amazing review! We're very proud to hear that you are happy with the support you received. We really appreciate your feedback, we are committed to maintaining high standards in user experience from the app. Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again! Best regards, Emma EDDer Customer Support Team

5 / 5 Share

Sept. 11, 2024

Using app

1 minute

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, we always try to improve the user experience. Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again! Emma EDDer Customer Support Team

5 / 5 Share

Aug. 24, 2024

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

It is wonderful to see your review! Thank you for taking the time to leave 5 stars! 🌟 We are glad that you are happy with the app. Your feedback is very valuable to us. Feel free to send us a message if you require any form of support. We're available 24/7 to provide help. 😊👍 Thanks again! Emma EDDer Customer Support Team

5 / 5 Share

Aug. 14, 2024

Store

MATATA

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the service. We appreciate you taking the time to send a valuable feedback. We promise consistency in providing the best experience we can give to all users. Please feel free to send us a message if you require any form of support. We're available 24/7 to provide help. 😊👍 Thanks again! Emma EDDer Customer Support

5 / 5 Share

Aug. 1, 2024

very good service from these people

Using app

28 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for leaving an amazing review! We're very proud to hear that you are happy with the support, we really appreciate your feedback. We are committed to maintaining high standards in user experience from using the platform. Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again! Emma EDDer Customer Support of Channelwill

5 / 5 Share

July 30, 2024

funktioniert, der support reagiert schnell und effizient. Super um den deutschen gesetzlichen Lieferzeitregelungen gerecht zu werden. Verwende die app jetzt schon länger als ein Jahr, alles top.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Vielen Dank, dass Sie sich die Zeit genommen haben, eine so tolle Bewertung zu hinterlassen! Wir freuen uns, dass Sie mit dem Service zufrieden sind. Solches Feedback motiviert uns, unsere Services weiter zu verbessern. Wir freuen uns sehr über Ihre freundlichen Worte. Bitte wenden Sie sich jederzeit an uns, wenn Sie Unterstützung benötigen oder Ideen und Vorschläge haben, wie wir die Plattform weiterentwickeln können. Wir sind rund um die Uhr für Sie da. Wir sind immer auf der Suche nach Möglichkeiten, unsere Produkte zu verbessern und für alle Benutzer nützlich zu machen. Nochmals vielen Dank für Ihre netten Worte! Mit freundlichen Grüßen Emma EDDer Kundensupport von Channelwill

5 / 5 Share

July 18, 2024

Perfecto, funciona tal y como se explica y queda muy bien situado en la página de producto. Gracias!

Store

Kimondo

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Gracias por su magnífico comentario. Estamos encantados de saber que nuestra aplicación funciona perfectamente para usted y está bien situada en su página de producto. Su satisfacción es nuestra máxima prioridad y nos alegra saber que hemos cumplido sus expectativas. Si tienes más preguntas o necesitas ayuda, no dudes en ponerte en contacto con nosotros. Estamos aquí para ayudarle. Un cordial saludo, Kim|Equipo de soporte de EDDer Traducción realizada con la versión gratuita del traductor DeepL.com

4 / 5 Share

July 16, 2024

Not easy to set up but after a little trial and error it works.

Using app

About 1 hour

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for taking the time to share your experience with our app. We genuinely appreciate your review and your honest feedback about the setup process. We understand that getting started with new software can sometimes be a bit challenging, and we’re glad to hear that with a little trial and error, you were able to get everything working smoothly. Your patience and persistence are truly commendable. Your insights are incredibly valuable to us, as they help us identify areas where we can improve. Our team is continually working to enhance the user experience, and your feedback plays a crucial role in that process. We are committed to making our app as user-friendly as possible and ensuring that all our customers have a seamless experience from the start. We’d love to hear more about how we can further improve your impression of our app. Your input is incredibly important to us, and we are excited to hear your suggestions. If there’s anything more we can do to assist you, please don’t hesitate to reach out. Thank you once again for your support. We’re thrilled to have you as part of our community and look forward to continuing to meet your expectations. We will look forward to your response. All the best for your business! Best regards, Mariadel/EDder Support 💫

4 / 5 Share

June 21, 2024

Great support

Store

Bonkaso

Using app

26 minutes

Total reviews

2

Average rating

4.5

Developer Reply

Hello There, I hope this message finds you well. Thank you so much for taking the time to leave us a 4-star review! We’re thrilled to hear that you had a positive experience with our service. I'm reaching out to address the concerns you've raised regarding your recent experience with our product/service. Our goal is to provide an exceptional experience for all our customers, and we would like to know which part you would like us to improve. We value your business and would like the opportunity to resolve your concerns promptly. Please feel free to reply to this email anytime. We are here to assist you and would like to know about your thoughts and feedback. Thank you for your support. We look forward to more valuable opportunities to better assist you.

1 / 5 Share

May 31, 2024

I don't like the feature because it take into account your Draft products and counts them as live products, also it limits you. I have the Pro Plan which is supposed to allow you up to 1,000 products. I don't have a 1,000 products but the app takes into account my draft products and collections that are draft so it counts against your quota. Also, customer service is good but it takes to long for "escalation" team to respond. I have products that need a different delivery time and I can't add them because it says I'm over my limit which I have less than 500 active products, so the app is not full proof and they ask you to upgrade in order to use the service, even though I dont have 1,000+ products. I'm going to uninstall this app and go with another app. Now going on 4 days and no solution??? C'mon! DAY 5 NOW, NO SOLUTION! I'm uninstalling this app!

Using app

Over 1 year

Total reviews

49

Average rating

4.1

Developer Reply

Dear The Nichole Collection, I hope this email finds you well. This is Kim from the EDDer Support Team. Thank you for sharing your detailed feedback. I'm truly sorry to hear about the difficulties you've encountered with our app and the frustration it has caused you. Your concerns are very important to us, and I want to address each of them to ensure we can improve your experience and prevent such issues in the future. Firstly, I understand your frustration with the app counting draft products and collections towards your quota. I apologize for any inconvenience this has caused. We are currently working on a solution to ensure that only active products are counted towards your limit. Your feedback is invaluable, and we are making this a priority for our development team. Regarding the escalation team's response time, I apologize for the delays you've experienced. Providing timely and effective support is crucial, and we're taking immediate steps to improve our response times for escalated issues. As for your issue with product limits and delivery times, I understand how this has impacted your operations. Our team is now working on this to ensure that our app functions correctly and meets your needs without requiring an unnecessary upgrade. I deeply regret that you feel the need to uninstall our app and explore other options. Your satisfaction is our top priority, and we would hate to see you go. If you're willing to give us another chance, I'd like to offer you a complimentary extension of your current plan to ensure we resolve these issues to your satisfaction. Please let me know if there's anything else we can do to assist you. I am committed to making this right and hope to restore your faith in our app and service. Thank you again for your valuable feedback. Best Regards, Kim|EDDer Support Team

5 / 5 Share

May 7, 2024

Cost Effective, easy and beneficial in all means

Using app

3 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you find our APP cost-effective, easy to use, and beneficial in all respects. Providing value to our users is our top priority, and we're delighted to know that our product has been able to meet your needs effectively. If you have any further feedback or suggestions for how we can continue to improve our APP, please don't hesitate to let us know. We're always looking for ways to enhance our offerings to better serve our users. Best Regards, Kim|EDDer Support Team

5 / 5 Share

May 5, 2024

good app to show estimated delivery

Using app

21 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words! We're delighted to hear that you find our app helpful for showing estimated delivery times. If you have any further feedback or suggestions for how we can improve our app, please don't hesitate to let us know. We're always looking for ways to enhance our products and services to better serve our users. Best regards, Kim|EDDer Support Team

5 / 5 Share

May 2, 2024

Great!!

Store

Recreo

Using app

1 day

Total reviews

6

Average rating

5.0

Developer Reply

We highly appreciate taking the time to provide us an excellent rating! 😊 Thank you very much! If you have any further questions or concerns, feel free to reach out and send us feedback. Thank you for using the platform! 👍🚀 Best Regards, Emma EDDer Customer Support

5 / 5 Share

July 24, 2024

Great customer service, Emma helped me resolve my issues very quickly. I highly recommend this app.

Using app

10 months

Total reviews

13

Average rating

5.0

Developer Reply

We highly appreciate your positive feedback! 😊 We're glad to hear that problems you have encountered have been resolved! If you have any further questions or concerns, feel free to reach out to us. Thank you for using the platform! 👍🚀 Best Regards, Emma EDDer Customer Support

5 / 5 Share

April 17, 2024

great app

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the positive feedback! 😊 We're happy to hear that you're happy with the app! If you have any further questions or concerns, feel free to reach out to us. Thank you for using the platform! 👍🚀 Best Regards, Emma EDDer Customer Support

5 / 5 Share

April 11, 2024

Fantastic and easy to use

Using app

12 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the positive feedback! 😊 We're thrilled to hear that you found our app fantastic and easy to use! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀 Best Regards, Kim EDDer Customer Support 🌟

5 / 5 Share

March 13, 2024

5 stars for the support staff Nova. Super helpful and quick to address our problem!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your excellent rating to our Customer Support Nona. We are extremely happy to hear that she is super helpful and addressed your problem quickly! If ever you have other concerns, you can always contact our team anytime! Best Regards, Kim|EDDer Support Team

5 / 5 Share

Feb. 13, 2024

good

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the positive feedback! 😊 We're thrilled to hear that you had a good experience. If you have any suggestions or if there's anything specific you enjoyed, feel free to share! 🌟#HappyCustomer Best Regards, Sophie|EDDer Team

5 / 5 Share

Feb. 3, 2024

Good App. But it should have inventory based EDA functionality also.

Store

INCLUD

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your positive feedback! 😊 We're thrilled to hear that you find our app good. Your suggestion about inventory-based EDA functionality is valuable, and we appreciate your input! 🚀 We're always working to improve, and your feedback helps us make the app even better. Stay tuned for updates! 🛠️✨ Best Regards, Sophie|EDDer Team