Shipway: Logistics Aggregation

Feb. 11, 2026

complete waste of time

Jan. 9, 2026

Initially, everything was working smoothly with Shipway, and the service appeared reliable. However, after some time, serious issues started emerging. Without proper justification, they began deducting amounts from our account under the name of overweight charges. These charges were not raised by the courier partners but appeared to be applied internally by Shipway. When we repeatedly requested courier-provided weight images or official proof, none were shared, which clearly raises concerns about transparency. More importantly, the weight calculations seem to be based on the number of items in a shipment rather than the actual dead weight or volumetric weight, which is against standard logistics billing practices. Charges appear to be applied randomly, with no consistent or verifiable logic. This lack of clarity, documentation, and accountability makes it difficult to trust the platform for long-term operations. Businesses relying on accurate billing and transparent reconciliation should be extremely cautious before committing.

Dec. 22, 2025

One of best of the company I have ever seen best such a great service and support , best website also Thankyou ankush bhai and shipway!

Dec. 22, 2025

Shipway is a reliable and easy-to-use platform with accurate shipment tracking. The KAM Ankuh verma is very supportive, responsive, and proactive in resolving issues. Overall, a great experience and highly recommended.

Dec. 19, 2025

I have been facing serious problems with them, firstly, when I forgot my password and tried to reset it, their forgot password link never worked, then I had to create a new account using my phone number. They never bothered fixing that issue for me. Secondly, they will say that they have an option for NDR calling, but the NDR calling person will not put any effort in the call and forcefully disconnects the call within 30-40 seconds, she may also irritate your customer and may lead to a very bad experience. Additionally she is also sometimes rude with them. If you do not monitor their NDR dashboard, they will stop calling the NDR orders. Thirdly, every 15 days they will charge your account for the weight discrepancies. Even before raising a dispute, your account will be charged for the amount and will be in negative. You will be left with two options, either pay for the illicit extra weight charges and continue with the other shipments, or email their support team and wait for 15-20 days to get your refund and hold all your shipments meanwhile. Finally, I had one return shipment, that was returned with an empty box, I raised the ticket immediately on the next day, they replied to me after a week saying that they cannot do anything about it as it is out of time (TAT). The only good think about them is their website user interface and availability of all the couriers especially Blue-Dart Air.

Sept. 19, 2025

Unable to get support from the Shipway team, no POC provided, ticket closed automatically, they did not reply to emails, never resolved the issue on their portal, billing issue, Invoice print issue, tax calculation issue, order sync issue, return create issue. Most sellers are facing these issues, but no one attempts to resolve them. Very pathetic customer support. Very poor service, always unnecessary overwight charges, Very HIGH RTO without reaching out to customers.

Sept. 16, 2025

There is no proper customer service and even they dont respond for your emails i tried raising multiple tickets no one would respond dont trust this company

July 28, 2025

Very Poor App..I have installed the app 5 days back. It asks to sign up, after entering all information, it says Error Please Accept terms and conditions and surprisingly there is no terms and conditions to accept. No way to reach them out too.

June 9, 2025

Customer support is very immature & they do not seem to even have a proper team in place. Highly disappointing technical support !

May 26, 2025

It's been more than 6 months we are using Shipway. I won't say it's seamless, but the customer support is truly commendable. I would especially like to highlight the name of our KAM, Harsh — he's always available when it's urgent, even beyond working hours. His responsiveness and problem-solving attitude have made a significant difference to our operations. Having a dependable POC like him really builds trust in the service.

April 9, 2025

Very seamless tech driven company . Easy to work and analyze the insights of business logistics . Great CRM and Tech Support Naveen our KAM has been outstanding . Harsh has been exceptional in tech support

Feb. 10, 2025

Read this before you finalize to install Shipway after reading the positive feedbacks here. I have been using their service since a year now. First few months were so great and upon asked I left a 5 star review for them. But today my thoughts are completely different. Once you start using their platform the charges for couriers increase without any notice. They even stop showing couriers that are affordable and you have to choose the high price couriers. Also, once you face any issue their whole team seems to vanish and they keep on changing managers and least they care to reply for weeks. My 2 issues are still unresolved for the past 4 months and they take weeks to even reply to simplest queries. I even tried to raise my issues in the Google meet sessions but they simply ignore. If you are just starting your business - DO NOT GET INTO THE TRAP OF SHIPWAY.

Jan. 31, 2025

Hi, Have been using this for 6 months now and experience has been good overall.

Jan. 31, 2025

i was using their service form 3-4 months in starting the POC they gave me was so good in his work he immediately take actions on any issue i faced he done that ASAP but in Dec they assigned me a new POC that poc was so lazy in his work he didn't even pick my calls and whenever he picks he just says yes sir i will do but didn't escalates my problems. they have hold my payment from 26dec and they just kept postponed the date as the day comes of payment i have called many times my POC he said to write a mail i did that but nothing happened whenever i calls him he just says sir i have already told my seniors to do resolve it and it's been a month more then that they didn't gave my payment. I'm a student i need my money

Jan. 29, 2025

SHipway has been a boon for our D2C business model. Seamless portal, timely service and best part is the POC .. Chetna she is always there to take our queries and resolve them on time basis. Highly recommend Shipway for all D2C brands.... logistics well handled by them, is peaceful sleep for us.

Jan. 29, 2025

good support team of shipway team (chetna helped me a lot in rectifying issues)

Jan. 29, 2025

We’ve had a fantastic experience using the Shipway app for our shipping operations. It has streamlined our entire process, from generating shipping labels and manifesting orders to tracking shipments and managing NDRs, ensuring that each package reaches our customers safely. Our customer queries related to shipping and tracking have reduced multifold, and our operations team’s efficiency has increased so much that we’ve even reassigned some staff to new responsibilities. A special thanks to Pooja Chetna , our point of contact, who has been exceptionally polite and helpful.

June 22, 2025

We've been using Shipway as our courier partner, and the experience has been excellent! Their customer support is extremely helpful, especially Chetna, who has been incredibly supportive and responsive. Tracking updates are timely, deliveries are efficient, and any issues are resolved quickly. Highly recommended for businesses looking for a reliable and customer-friendly logistics partner!

Jan. 8, 2025

They don't take responsibility for ensuring delivery of orders let alone in time. Experienced so many losses due to their ill-managed systems. They asked us to raise tickets since they can't respond on call, since they are always "busy in meetings". Tickets don't get any resolutions, and are often closed without so much as a response from the support team. POC's don't respond. They say you won't get attention until your order volume is high. How exactly will our order volume increase if they keep messing up the deliveries? Even the tracking details often contain misinformation like 'Shipper Not Available for Pick-Up', which is outrageous and alarming, when no pick-ups were assigned. Our company's reputation is at stake if we continue with them. Extremely disappointed at the onset, will definitely not continue with them once our funding comes through and our order volume increases.

Dec. 26, 2024

Shipway has been a game-changer for our order management process! The platform is incredibly user-friendly, and the real-time tracking updates have significantly improved our customer satisfaction. It seamlessly integrates with our operations, saving us time and effort. Highly recommend it to businesses looking for efficient and hassle-free order management solutions