Shipway: Logistics Aggregation
Last Mile Logistics Aggregation & Shipping Soln. for eCommerce
Rating
3.9
feedback
166
chart
#664
All reviews
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March 23, 2026
Such a 3rd class service, they do have manners to talk with customer. wrong charges applied in my account. do not use Shipway. many other company provide good service, 0/5 Rating
March 23, 2026
Scam Alert ! I am writing this to warn every Shopify seller to stay far away from this service. They are engaging in a complete bait-and-switch scam; they initially promised that I would be charged on a "per label" basis, but instead, they have been illegally deducting funds for every single order received on my Shopify store—regardless of whether I used their service to ship it or not! For example, I had 100 orders and only used them for 20 shipping labels, yet they charged me for all 100. This is an unethical and fraudulent practice designed to drain your bank account. To make matters worse, their support team is refusing to acknowledge this daylight robbery, offering a pathetic 4k refund while keeping the vast majority of my hard-earned money. It would literally be cheaper and more honest to hire a full-time staff member for 20k a month to handle manual processing than to let these thieves touch your business. Do not be misled by their sales pitch—they are unprofessional, unethical, and a total fraud!
March 11, 2026
I had a very smooth experience using Shipway for my online store deliveries. The platform is easy to use and integrates well with e-commerce systems. Tracking updates are accurate and customers receive timely notifications, which really helps improve the delivery experience. Their customer support team is also responsive and helpful whenever any shipment issue arises. It saves a lot of time managing orders and logistics in one place.
March 10, 2026
I am satisfied with the service provided by your shipping company. The delivery was timely and the package was handled carefully. The overall process was smooth and professional. Thank you for the good service.
March 10, 2026
Shipway has made our shipping process much easier with its seamless Shopify integration. Order processing, tracking, and courier management are all simple to handle from one dashboard. Their support team is also very responsive and helpful whenever needed.
March 7, 2026
I had a great experience with this shipping company. The delivery process was smooth and very well managed. My package arrived on time and in perfect condition.
March 6, 2026
Great app with an excellent support team! Special thanks to Meetu Dhar for always being available to resolve our day-to-day issues quickly. The best part is that our team can communicate with them directly on WhatsApp for fast support. Really appreciate the responsiveness and support from Shipway Technology. Thank you!
March 5, 2026
Great app for shipping. The UI is simple and overall experience is good. Highly Recommended.
March 5, 2026
Very smooth shipping experience. The app is easy to use and tracking updates are accurate. My parcel was delivered on time without any issues. Highly recommended.
Feb. 20, 2026
Very Bad service , No resolution , No reply - They have loss to the company.
Jan. 9, 2026
Initially, everything was working smoothly with Shipway, and the service appeared reliable. However, after some time, serious issues started emerging. Without proper justification, they began deducting amounts from our account under the name of overweight charges. These charges were not raised by the courier partners but appeared to be applied internally by Shipway. When we repeatedly requested courier-provided weight images or official proof, none were shared, which clearly raises concerns about transparency. More importantly, the weight calculations seem to be based on the number of items in a shipment rather than the actual dead weight or volumetric weight, which is against standard logistics billing practices. Charges appear to be applied randomly, with no consistent or verifiable logic. This lack of clarity, documentation, and accountability makes it difficult to trust the platform for long-term operations. Businesses relying on accurate billing and transparent reconciliation should be extremely cautious before committing.
Dec. 22, 2025
Shipway is a reliable and easy-to-use platform with accurate shipment tracking. The KAM Ankuh verma is very supportive, responsive, and proactive in resolving issues. Overall, a great experience and highly recommended.
Dec. 19, 2025
I have been facing serious problems with them, firstly, when I forgot my password and tried to reset it, their forgot password link never worked, then I had to create a new account using my phone number. They never bothered fixing that issue for me. Secondly, they will say that they have an option for NDR calling, but the NDR calling person will not put any effort in the call and forcefully disconnects the call within 30-40 seconds, she may also irritate your customer and may lead to a very bad experience. Additionally she is also sometimes rude with them. If you do not monitor their NDR dashboard, they will stop calling the NDR orders. Thirdly, every 15 days they will charge your account for the weight discrepancies. Even before raising a dispute, your account will be charged for the amount and will be in negative. You will be left with two options, either pay for the illicit extra weight charges and continue with the other shipments, or email their support team and wait for 15-20 days to get your refund and hold all your shipments meanwhile. Finally, I had one return shipment, that was returned with an empty box, I raised the ticket immediately on the next day, they replied to me after a week saying that they cannot do anything about it as it is out of time (TAT). The only good think about them is their website user interface and availability of all the couriers especially Blue-Dart Air.
Sept. 19, 2025
Unable to get support from the Shipway team, no POC provided, ticket closed automatically, they did not reply to emails, never resolved the issue on their portal, billing issue, Invoice print issue, tax calculation issue, order sync issue, return create issue. Most sellers are facing these issues, but no one attempts to resolve them. Very pathetic customer support. Very poor service, always unnecessary overwight charges, Very HIGH RTO without reaching out to customers.