Omega Messenger, WhatsApp Chat
Facebook Messenger & WhatsApp Chat for Shopify Store
Rating
4.9
feedback
520
chart
#260
All reviews
Rating Breakdown
Review RSS Feed
March 12, 2022
The customer service/support team was amazing. Diego and Joyce helped me to integrate everything for my store. They are very motivated and willing to help you out. This app is amazing, easy to customize, and includes tons of features. In the beginning it didn't work and nothing was responsive, but Joyce from customer service team helped me to set up my facebook settings in order for the app to be responsive in our store. On the other hand, Diego answered all of my questions prior to downloading the app. They are very patient. 5 stars to the app, its features and the support team!
Hi Liviqon.co, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We made sure to share this feedback with Joyce & Diego to give them the recognition that they deserve. Feel free to contact our customer service team if you have any questions at all via live chat or email. We’re very grateful for customers like you and hope you stick with us for years to come! Thanks again! Kaylee - Omega team
March 11, 2022
Easy set up of the facebook messenger chat app on my shopify site. It was simple to do and the customer support from Joyce was excellent. It works straight away.
Hi Freed Electric Scooters, Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help. All the best, Kaylee - Omega Team
March 10, 2022
This app is useful. Also, the customer service is good. I was catered to by Stella and she answered and help my concern about the app.
Hi InvoSpa, Thank you for taking the time to provide a rating and your compliment to Stella! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. If you need our help in any case, we are available here to help you. Hope your day is as awesome as you! Kaylee - Omega Team
March 10, 2022
This is exactly the plugin I need, and even better it has a very productive team. Very fast response and solved my problem very well, I highly recommend
Hi Fomolooo We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
March 8, 2022
The app works really well and staff helped me good when needed. Recommend for all business in need for a chat
Hi Qualitykicks Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day! Kaylee - Omega Team
March 5, 2022
Easy setup, customization and responsive support for any hiccups. Very happy with the app and support team.
Hi SproutBoxx, Thank you so much for the review! I’m glad to hear that you’re enjoying your experience with our app. We are committed to providing outstanding service for the customer and it’s great to know that we’re meeting this goal. Thank you again for taking the time to share your feedback with us – it’s always appreciated. Best regards, Kaylee - Omega Team
March 4, 2022
Great app, I like the icon that appears on the screen. The app works well, and the support team was quick to fix an issue when it happened.
Hi Tielka, Thank you for posting your positive review. At Omega, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our support was provided in a timely manner. We look forward to chatting with you again soon! Kaylee - Omega team
March 4, 2022
Diego from the Help Center was really helpful and responsive to my questions :) Very happy with this chat app.
Hi The Posture Pal, Thank you for taking the time to provide a rating and your compliment to Diego! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. If you need our help in any case, we are available here to help you. Hope your day is as awesome as you! Kaylee - Omega Team
March 2, 2022
There are tons of bugs with this app. It doesn't make sense this app has 4.9stars because nothing is working. Most of these reviews must be fake. First of all, the chat bubble takes a full 9 seconds to load and support says this can't be fixed. Customizing the bubble or settings does not work. An error message pops up when you try to send a message through the chat bubble. The Mobile bubble button does absolutely nothing. Support is not helpful. It just simply does not work.
Hello Jiby Dog Crew Team, Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had. Recently, Facebook has made some changes on their side which have affected a lot of our app loading, our team is still working to deal with those changes and we will keep you posted on this. The conflict between our app and your theme also made the change not successful as we explained to you before and it's fixed. Regarding the error message that pops up, unfortunately, this is also a Facebook issue that happens on some pages, and they do not state clearly the reason behind it. This definitely doesn't sound like the service we try to provide to our customers as we completely understand how frustrating it can be to take the time to complete an app for it to be unsuccessful. We are terribly sorry again for any inconvenience caused. Best regards, Omega Team
March 1, 2022
Excellent chat ability with Facebook! Beginning to keep in contact very easily. Will continue to use
Hi KETO 1620 Bakery Gluten-Free Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help. All the best, Kaylee - Omega Team
Feb. 25, 2022
Amazing support, they took care of my issues and solved them quickly, thank you for this useful service and app.
Hi Therapyyarn, Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day! Kaylee - Omega Team
Feb. 21, 2022
Excelente aplicación! funciona perfecto. Lo recomiendo ampliamente para que lo integren en sus tiendas.
Hola DluchiUSACaribe, Estamos encantados de saber que te gusta usar nuestra aplicación. Muchas gracias por tu revisión. Continuaremos brindando una excelente experiencia a nuestros usuarios. No dude en ponerse en contacto con nosotros si tiene alguna pregunta. Todo lo mejor! Kaylee - Equipo Omega
Feb. 21, 2022
funciona muy bien la aplicación. realmente útil para poner en contacto las necesidades de los clientes directamente con las atención a cliente.
Hola MercadoGlam, Estamos encantados de saber que eligió nuestra aplicación para su tienda! Es un honor ser parte de su negocio y esperamos que su experiencia aquí lo haya hecho aún más especial. Le deseamos muchos años más de éxito y esperamos trabajar con usted durante muchos años más. Todo lo mejor, Kaylee - Equipo Omega
Feb. 19, 2022
Just set up this great app. Easy to do. I had one small thing I needed sorting out...I was setting the time that the chat button displays on my site and didn't realise it was a 24hour clock. I got in touch with Omega via their chat and they responded immediately (on a Sunday). They helped me get it sorted out straight away. Very impressed with app and quickness of support. Thanks guys.
Hi Knitting Utopia Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
Feb. 15, 2022
Provide some detail about how we can integrate our fb and ig account in our website very informative and kind and willing to help
Hi Comvita Philippines Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
Feb. 14, 2022
Great apps, and friendly helpful team. solved many of my issue and also convenince for my customers to PM me
Hi TMSP & Co. We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app. Best regards! Kaylee - Omega Team
Feb. 11, 2022
I was able to receive a prompt response to my question and help from the team. They were able to fix the problem .
Hi Country Gal Thrift Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day! Kaylee - Omega Team
Feb. 10, 2022
Helpful and responsive help team! The app serves a very great purpose as well! Definitely recommend!
Hi Homsol.co Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day! Kaylee - Omega Team
Feb. 3, 2022
I highly recommend this app and the customer service is excellent. I had a minor problem and Malak helped me and fix it in a matter of minutes.
Hi luxecosmeticspr Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out! Kaylee - Omega Team
Feb. 1, 2022
Malak made my day! She really did her best to help me and she did! Problem solved! Perfect service!
Hi Instavoordeel.nl Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help. All the best, Kaylee - Omega Team