All reviews

Rating Breakdown

  • 5
    93% (248 ratings)
  • 4
    5% (13 ratings)
  • 3
    1% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (3 ratings)

Reviews with Text

  • 96% (258)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 16, 2022

Estoy comenzando a utilizar esta app. Diego fue muy amable y de gran ayuda. Hasta ahora, muy buen servicio.

Using app

About 5 hours

Total reviews

4

Average rating

5.0

Developer Reply

¡Estamos muy felices de ver que haya tenido una experiencia de cinco estrellas! ✨ ¡Siempre nos esforzamos por ayudarlo a usted y a su negocio a tener éxito! 🍻 Salud, Diego

5 / 5 Share

Aug. 16, 2022

This app met my requirements. What is more, the support team is very professional, and provided timely service. I would highly recommed this app for both of the app and support team

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

5 / 5 Share

Aug. 15, 2022

Truly flawless. The best customer support I ever experienced........................................

Using app

38 minutes

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

5 / 5 Share

Aug. 15, 2022

Great service. I used this app for Facebook messenger and they helped me set up the widget in no time.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Hearing the positive feedback from you made my day 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀

5 / 5 Share

July 25, 2022

I've just installed Omega messenger chat to our site, and it's been fabulous! The support team, in particular Lynn, were so wonderful to work with - they responded immediately and were so helpful and their support/Dev team went into my store and fixed the issues straight away, and even did it in time for the weekend! Loving the app and now let's hope customers start chatting with us on there! Thanks guys!

Using app

15 days

Total reviews

4

Average rating

5.0

Developer Reply

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app 🥰 If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority. 🍻 Cheers, Lynn

5 / 5 Share

July 7, 2022

Una aplicación sencilla de usar. La versión gratuita cumple bien con lo básico necesario. Muy buen servicio de soporte. Respuestas rápidas y claras.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Eres mi ángel con un corazón bondadoso 🥰🥰 Nuestro equipo estuvo muy feliz de leer tus comentarios sobre la facilidad de configuración y el soporte rápido. Muchas GRACIAS 🤗

5 / 5 Share

June 27, 2022

good app, we used it over 1 year it helped us a lot, and the important thing is this app never have trouble

Using app

Over 1 year

Total reviews

4

Average rating

4.0

Developer Reply

It's great to hear such kind comments about our app 🌞🌞🌞 We try our best to ensure the best experience. So, thanks for trusting us and for this wonderful review!❣️ 💕 💞

5 / 5 Share

June 7, 2022

Tracy is super helpful, responsive, and patient in helping us customizing our initial setup! Top-notch customer service!

Store

Mpact

Using app

41 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your sharing 👏👏👏! Our team, especially Tracy, will be really excited to read this. With your precious feedback, it motivates our whole team to keep on improving the app and develop better features for our users 💚💛🧡

5 / 5 Share

June 6, 2022

Great customer support and helped me solve the app issues. The customer service response was also fast.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

We love helping Shopify Merchants and we truly appreciate you using our app! 🚀🚀🚀 Thank you so much for the positive feedback and 5-star review! 🥰 Much appreciated, _The Omega support team_

5 / 5 Share

June 1, 2022

Thanks so much to Lynn for helping me set up, I really appreciate the help! Great app for live chat to FB

Using app

About 1 hour

Total reviews

3

Average rating

4.7

Developer Reply

Wowowwww you’re a PEACH 🍑 ! Thanks for your amazing review 🤗 Lynn is on cloud nine 🥰 Hope for nothing but your business’s growth 🔥🚀 _Cheers from Lynn_ 🥰

5 / 5 Share

May 31, 2022

Carlos was very polite and understood my problem right away. Basically the widget was not showing on my website and he immediately fixed. Great customer service and look forward for my customers to start contacting us through this chat app.

Using app

About 20 hours

Total reviews

1

Average rating

5.0

Developer Reply

Yeahhhhh you are awesomee 🤗 Carlos is blushing when reading your words 🥰🥰🥰 Time to SCALE-UP guys 🔥🚀🔥🚀 _Carlos_

5 / 5 Share

May 31, 2022

The help center is amazing! They try several solutions to solve my problem and it was super fast. The app is also great it works perfectly and almost all the chats that we have is converted to sells.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your time to leave this review! We appreciate the chance to support our customers with excellent experiences so your feedback is such a great motivation for us to provide outstanding services!

4 / 5 Share

May 31, 2022

The application is good and help my customer to reach me out easily and the chat support is really nice and helpful

Using app

10 months

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us via live chat or email at [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!

5 / 5 Share

May 26, 2022

Quick and professional support, immediately fix the website issue without lengthy discussion. It helps my shop to connect better with customers too

Using app

6 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your sharing 👏👏👏! Our team will be really excited to read this. With your precious feedback, it motivates our whole team to keep on improving the app and develop better features for our users 💚💛🧡

5 / 5 Share

May 19, 2022

Used this app to direct my customers to messenger easily to address their queries. Made it easier for customers to contact us right away. Great help!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us such a fantastic review 🍻 🍻 🍻 We’re happy to hear that you loved doing business with us. 🥰

5 / 5 Share

May 17, 2022

Your team is great! My issue was resolved quickly and I would recommend it to everyone around me!!!!

Store

Fomoloo

Using app

9 months

Total reviews

5

Average rating

5.0

Developer Reply

You're Sharp! 👊 Thankssss legend for the review. Our support team truly appreciates when users like you have a great experience with Facebook Messenger - Live Chat.

5 / 5 Share

May 17, 2022

thank you very much.Joy help me to solve my shopify's chat problem. thank you very much.Joy help me to solve my shopify's chat problem.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5-star review! We will share this with the whole team to let them know to keep up the amazing work. Cheers from Joy. 🥂

5 / 5 Share

May 9, 2022

I used this app in our company website and it's really nice and easy to use the app is very good because it helps to communicate with our customer. Highly recommended to every shopify store :) Special thanks to Ms. Joy from the support, very kind and she help me with my problem. 10/10 for the support team <3

Store

Radico

Using app

21 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the fantastic review. We're thrilled to hear you're enjoying our Facebook Messenger - Live Chat. Joy is one of our support team's superstars, and we're thrilled that she was able to help you. We'll make sure to forward your warm remarks to Joy, who we're sure will be ecstatic to read them. Thank you for taking the time to write this review and share it with the Shopify community! Omega Facebook Messenger - Live Chat support team

5 / 5 Share

May 6, 2022

Superb Customer Support, Carlos was able to help me resolve my issue and was very knowledgeable about my request.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

We're thrilled to hear that you find our app amazing and easy to use. 🤩 We appreciate you taking the time to leave this lovely review; that encourages us to keep working hard to offer good quality products.❣️ 💕 💞 Feel free to reach out any time if you have any questions or if we can help along the way. 🙌 🙌 🙌 Best wishes, Carlos

4 / 5 Share

May 5, 2022

Diego was an excellent support team member. He helped me set it up exactly as we needed! We are excited that this app offers both live chat and the away message to collect emails for follow-up.

Using app

About 5 hours

Total reviews

4

Average rating

4.8

Developer Reply

Thanks for taking the time to leave us feedback! We really appreciate it. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us via live chat or email at [email protected] with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!